Exceptional, personalized service from Logan!…read more I had an amazing experience at Roadrunner Sports in Bellevue, WA, all thanks to Logan. He spent over an hour with me, patiently helping me find the right pair of shoes. He is extremely knowledgeable, kind, and considerate. He didn't just sell me a shoe; he gave me expert advice on which brands fit my specific needs and explained the "why" behind every recommendation. I felt truly seen and heard. Logan's level of customer service is rare these days, and my feet (and I!) are so grateful. Corporate needs to recognize this man--he deserves a raise or a promotion for the stellar work he does. I've already told everyone I know to go see Logan!

Whatever schedule they have for employees it's not working. Very friendly people, nice shoes, but…read morelots of waiting for help. Like, expect buying a shoe to take an hour plus...on a Monday at 4:30. Don't even think about visiting on a weekend. *"Your personal sit area."

Always the best in outdoors. Hands down. Ideal for any type of outdoor activity. Staff was super…read moreexperienced.

I rarely go to outdoor goods stores as I would rather buy online for better pricing and selection…read more I do like how the REI in Bellevue is massive, but most of the items are not priced to sell and I could probably find a better price elsewhere. However, I do like the convenience of shopping in store when I need something right away. I will say the parking lot of the Bellevue store always makes me jittery when going there because the spaces are tight or awkwardly designed. Not to mention the amount of cars circling the parking lot makes me concerned about fender benders, which leads me to avoid it if I can.

I am SO glad I dragged my butt into Sturtevants in Bellevue today instead of just clicking "buy…read morenow" on some sketchy website! Sophie basically performed a full-binding exorcism on my indecision. I walked in mumbling something like "uhh I ride kinda switch and sometimes hit side hits but also like buttering around," and within five minutes she had narrowed my choices from "all of them" to "these exact three that I won't hate by February." Her product knowledge is scarily good like if bindings had a trivia night, Sophie would win a free lifetime supply and then give half away because she's just that nice. I walked out with premium bindings for less than the "discount" price I was about to pay online (before shipping, tax, and the inevitable regret). 10/10, five stars, two thumbs up, would let Sophie pick my bindings again in a heartbeat. Sturtevants Bellevue, you absolute legends

Great place to get gear worked on…read more Knowledgeable and qualified. Great job getting it done on time. I am looking forward to using it.

This company is SCAM artist I put the order last night and I asked you to modify it in the morning…read moreand you tell me it is too late so I can put a new order for another $200 what customer service you guys have unbelievable

Winner's Sportswear is AMAZING!!! This review is long overdue! Will is SO amazing, professional and…read morehelpful! Our soccer club has been using Winners for years now and we would never go anywhere else. The service is absolutely amazing, products are great quality and the prices cannot be beat. Will always takes the time to discuss best options in terms of pricing, shipping time, and quality. He always comes through for us and we cannot be more grateful. 10/10 highly recommend!!

I was a month to starting a new season with my adult team, and found Misho online. A buddy and I…read moredecided to take a drive out and found it conveniently within a office space. When we walked up there was a sign on the door that said to call the number of the door was locked during business hours. I called the number and a man said he would be right there. Low and behold out pops a guy who looks like my dad with a golf club and apologized for practicing in the back. Love it! I bought a Wilson a3000, a new set of Easton catchers gear, a fungo and a wood bat and got a KILLER deal. Maybe not as good as Amazon but the guy needs to be profitable as well and I love small businesses! Go patronize this small business run by a nice man! His son plays in College and you can tell he loves baseball!

Owner was quite rude, saying his son played ball so he knew everything. Tried to gaslight me into…read morebelieving composite wood bats don't exist. Charged $65 for a restringing of my 1B mitt and strings broke with 2 months of use. Don't recommend

I had a 10+ year old NF coat. Last year, a zipper slider…read morebroke. I took the coat to numerous alteration places to see if the zipper slider pull could be replaced. All the places said 'no'. Finally, someone recommended to go into the North Face store. Closest NF store is Bellevue Square. When I arrived, I was greeted and after I posed my question about repairs - I was directed to the cash out desk. There Greg greeted me and asked what the issue was. I explained that I've had this coat for years - that zipper slider pull was broke. He then went into action - looking up the style number and all the while explaining that the coat was under warranty. Once he was able to read/interpret the style number he issued me a gift card that I was able to get a brand new coat. Greg was amazing! Service at North Face Bellevue Square was the best. What a pleasure to hear 'yes' versus no. Thank you Greg! PS - I left my ear pods in my old jacket - called and YES!!! They had the earbuds. I went back to the store - Adam retrieved them and Greg remembered my name! Wow. What personal service you get at North Face. The company backs what they sell.

Would have given 0 stars if I could. Tried to return an online order on Black Friday and the store…read morerefused because they were "too busy" -- there were maybe 10 people in the entire place. Both the associate and the manager kept saying the return process would "take too long" and be impossible, especially since it was paid with Apple Pay. When I mentioned it would have been helpful if the website noted not to return items in-store on Black Friday, the manager defended the brand by saying, "As you can tell, we are very busy." He even added, "If the line gets backed up, it's on you", which was a wild thing to say to a customer simply trying to make a return. I then asked for a gift card instead (since Apple Pay isn't supported for in-store returns), and was told the gift card system was conveniently down. After driving 45 minutes to get here, it was clear this was a mix of system limitations and a complete unwillingness to help. Immediately went to the Vuori store for another return and the experience was the exact opposite. The North Face Bellevue Square location was easily the worst customer service I've experienced at any brand store. Clearly they don't care about losing a longtime customer.

Called here in a pinch for a winter jacket to take to an area that was a lot colder than Seattle…read more Patagonia and Arctetyx we're both all sold out of jackets that would be good for 0-30 degree weather. Alex was extremely helpful and suggested multiple jackets that they had in stock that meets my requirements. She also put a few on hold for me and ended up buying one of the jackets (Arcteryx Thorium)

This is a business to avoid if possible. They charge a $15 restocking fee for online orders, which…read moreis ridiculous, if you're going to sell items online expect returns. Otherwise don't do it. In my mind I got away with only spending $15 on a poorly run business and will not buy anything from them again. Other's obviously feel the same, good riddance.

This is for the online experience…read more TERRIBLE RETURN POLICY. Will never shop here again. I purchased swim bottoms, swim top, and a rash guard from Carve here and spent a lot of money as the brand is expensive. They charge a lot for shipping and it wasn't even shipped that quickly. Once the items arrived, I realized I needed bigger swim bottoms (even though I followed their size chart and Carve usually has consistent sizing). When I went to exchange the swim bottoms for a bigger size I was SHOCKED to see that I would have to pay to ship the bottoms back and then pay 9.00 (yes you read that right, to get an item that weighs 6 ounches) for shipping to get the new pair. They don't do exchanges, you have to pay to send the item back and then re-order the new size. To top it all off, you don't even get your money back. You get a "credit". So you can pay ridiculous shipping amounts in the future. They received their item several days ago yet I have not received an email saying so, and who knows when I will get my "credit". I will never shop this company again. Most places that sell high end clothes do free returns or exchanges and you get your money back in the form you paid. How this place is in business when there are so many other options is beyond me.

Their clothes are cute but there is NO PARKING here whatsoever. I even called and asked where to…read morepark and was told to park in the lot only to have the restaurant next door come yell at me and kick me out of the lot. I couldn't return a dress I ordered online that didn't fit. So now I'm out 90 min and $180 for a piece of clothing I can't wear. Will be telling this company not to email me or send me their crap catalogs ever again. If you can charge $180 for a knit dress you can find a place that your customers can get to. Also they aren't open on Sundays. Hope they go out of business along with the Bis restaurant next door.