This review is regarding the experience I had with Neue Auto last week, when I brought in my car to…read moreget the key warning light checked out. The key warning light had come on in my dashboard a little over a week ago and has stayed on ever since. After doing some initial research on the internet about what it could be, I began to get concerned that it could potentially be a safety issue later on. All the worrying prompted me to send an inquiry out via Yelp, and Neue Auto was the first to respond, saying they're able to take a look at it. They were up front with their diagnostic fee and had an appointment time available the following morning. I brought the car in the next day, and Alvin (their service advisor) checked me in. I explained what was going, and he said they would run the diagnostics and see if they can figure out what the root cause might be. They offered a courtesy one-way Uber ride to get to where I needed to go, so I didn't have to wait at the shop, which was very much appreciated. After the shop ran all the tests, the results came back inconclusive (i.e., test findings indicated no error codes that could be causing the key warning light to turn on). Alvin took the care and time to explain everything they did, in great detail. Alvin was very transparent and provided his professional inputs regarding the situation. He recommended to just keep monitoring the situation, since no error codes were showing, which were related to the key warning light. He said, at this time it's too early to say what exactly is going on, as other symptoms would need to present themselves in order to figure out a precise fix -- and this is regardless of whether it is getting serviced at Neue Auto or some place else. Given that they couldn't find anything wrong, they waived my diagnostic fee, for which I'm extremely grateful. Even though the diagnostic findings didn't reveal anything, I am appreciative for the time and efforts that Neue Auto put in to investigate the issue. At least I have a little more peace of mind now, knowing the vehicle is still safe to operate (even with the key warning light on) and that it won't suddenly die out on me while I am driving it. Thankful for the reassurances that Alvin gave me regarding my concerns. Mahalo again to the team at Neue Auto for their help and in-depth assessment! Pros: complimentary one-way Uber ride, honest and informative feedback Cons: only open Mon-Fri, and the shop location is tricky (i.e., tucked in at the end of a narrow alleyway, so coming and going might be challenging, especially when it's busy and full of cars, as the tight thoroughfare is shared with a couple of other auto shops)

Neue Auto is a rip off and I'm still so pissed off about this that I finally decided to post it…read more This incident actually occurred in 2023 when I had a Kia Forte, which I no longer have because the repairs that they charged me over $800 for were not effective. On top of that, they would not let me take my car home that Friday (because I worked weekends) or they were gonna charge me an additional $150 to RE-assess my vehicle AGAIN that Monday. So in addition to the $847.80 that they charged me I had to rent a car which costed me an additional hundred something dollars. My car kept dying as I was driving, and I had previously had a AAA read out that said that my alternator was fine. Neue Auto insisted that it was the alternator and the serpentine belt that needed to be replaced and guaranteed their work. I authorized them to do the work because they insisted they were the professionals, but this did not fix the problem. I attempted to remedy this with the manager and instead of doing things in writing so I could have documentation he insisted on calling and trying to smooth talk his way out of the promises that his business made. Needless to say I had to replace the vehicle. The reason that I am saying that they're a rip off, is not only because the vehicle was still presenting the same problems, but also because this is what they sent me as "proof" that my alternator was not working. Please keep in mind they never actually gave me this receipt for the readout, and it's stapled to a bunch of other receipts that I have no idea what they are. To sum it up, avoid Neue A uto or risk unethical business practices that don't actually fix your vehicle but still take your money. I would've given them zero stars, but that's not possible. *** EDITED TO RESPOND ** Fast forward to now - Like I said, I'm still so pissed off that YOU - Nick, owner/manager promised that the alternator and serpentine belt would fix my vehicle and it didn't. And instead of fixing the problem, you talked around in circles acting like your business doesn't have any obligation to actually stand behind its work. And I am certainly NOT contacting you again because you're a creep who thinks that you can get away with unethical shady business practices because you are the "professional." I stand by my statements and recommended people stay far away from your business. Not because you rip EVERYONE off - but because you rip off at least some of us. And that's enough for me to let others know they could be next.

It's been 2 years since my last update and I'm here to say that the shop is still amazing!…read more Jessica responds to my texts and inquiries Right away and Darius, the mechanic, works efficiently and quickly. His work is the best quality and the best part is that I'm not being ripped off and being charged for more than what I need. Oahu auto shop is the best!

Had the wheel bearings done. They had an appointment available, price was spot on and they are…read morevery knowledgeable and honest with their work. Jessica replies even after hours to help with quotes and scheduling!

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

Thank you for replying to me . You guys did what I wanted …read more I made humbug because of the brake fluid that's all . Your service advisor and the young lady that helped me kudos to you guys for doing a great job . And I just wanted to apologize for making humbug, sometimes I get paranoid about things .I just wanted to make sure I find someone i can trust working on my vehicle I hope in the future I can come back and I promise i will not make humbug and just let you guys do what you do no questions asked Thank you .

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

I can't express how grateful I am to my friend for referring me to Lim's. As a kupuna, I've gotten…read moreused to dealing with so many unscrupulous auto repair shops and am sure I've paid too much for many things I didn't need. My car is a bit older and recently started having more serious engine problems. I had it towed to the dealer, which was closer to my work. After receiving an extremely high repair estimate for a "portion" of the issues, and then serious pressure to buy a new car from the same dealer, I almost caved and bought one. I was also considering giving up my car and riding the bus. My son recommended I go back to Lim's before doing anything nuts, because they are our trusted mechanics. Sure enough, the issue was repairable at a fraction of the estimate. I'm so thankful to have a trusted auto repair shop with mechanics who are knowledgeable, honest, friendly, and genuinely care about their customers. Special shout out to Hyo, whose integrity and helpfulness are so rare these days. Mahalo Hyo! Mahalo Lim's. I am truly grateful to you for going above and beyond again and again for me and all of your customers.

Coworker recommended me to them. Staff was super sweet and very knowledgeable. Very upfront about…read morepricing, quick and reasonable. Considering that I walked in and they got it done the next day(only 1 hr of labor). I think they filled up my gas for me or I had forgot that I did? If you did, thank you!! 100% would come again

Kaleo recently worked on my family's Kia Sorento and we could not be more grateful for his service…read more This is our primary vehicle for getting to medical appointments, work, church, and taking care of our family's daily needs. Having it repaired correctly and safely meant everything to us. What was supposed to be a repair lasting just a few hours turned into a three-day job because new issues kept coming up. Throughout the entire process, Kaleo remained patient, honest, and committed to doing the job right. I stayed during the repair because I wanted to understand what was being done and he welcomed my questions. He took the time to explain each step and was completely transparent about the work and the challenges he encountered. In addition to providing exceptional service, Kaleo's pricing was fair and affordable. He truly embodies the aloha spirit, treating his customers with kindness, respect, and genuine care. If you are looking for a trustworthy, knowledgeable, affordable, and dependable mobile mechanic, I highly recommend him. We will definitely be calling him again for any future repairs. Mahalo Kaleo for going above and beyond to keep our family safely on the road!

Didn't do what he said. Wanted money up front before the job was done. And he gave me attitude and…read morecalled me a picky old person when I said I wouldn't pay until the job was done. Wow. I read your response. That is not what you texted to me. You were so rude to me and you could have contacted my daughter to tell her you were running late but you didn't.

Quick and quality service! They even took the liberty to flip my vehicle around for an easy exit!…read moreMahalo!

I had a leak in my radiator that needed to be replaced and ac wasn't working. That was Friday…read more Monday I'm driving what feels like a new vehicle! If I could provide 10 STARS I would! This is my "go to first" when I or my family have trouble with one of our vehicles. It is the best value for the quality of work done on Oahu! They back up their work and they are a "mom and pop" FAMILY OPERATION that is rare these days due to the way vehicles are made. If you want things done right the first time, then look no further cuz this is the place! They also do safety inspections too! Thank you TEAM AULANI and thanks for caring so much about our local community! I appreciate your willingness to try and save us money where you can!

My tire pressure light went off after I filled air into my tires 2 weeks ago, so I knew I had a…read moreslow leak in one of my tires. I was looking for a place in town, and saw Discount Wheel and Tire does free flat repairs. I first called their phone number, which seemed like goes to a central office for Discount Wheel and Tire, and every person I spoke to was extremely kind. I called the first time to inquire, and then called the second time to just say how awesome the experience was. If you plan to do walk-ins, the shop does say it closes at 5:00pm, please know that their walk-ins are from 8:00am until 4:00pm! When I got to the Kakoi location, I went in saying "I think I have a slow leak", and they got me in right away! There is a customer waiting area with AC, and I was in and out within 20 minutes. The service was free of charge! The guys at the front were very hospitable and the overall customer service was outstanding, and I would gladly come back again for any of my tire needs. Thank you to the guys at Kakoi St!!!

I had an excellent tire change at the Discount Tire!!! I went to Sam's Club to order my tires a…read moremonth ago but they forgot to place an order to the tire manufacture, and my car was at the risk of flat tire any minutes. But Devin at the Discount Trie saved me to go through the hassle. He replaced two tires right away and even gave me a discounted rate! I highly recommend this store for everyone.

My husband and I highly recommend 808 MOBILE Auto Repair! Richard is an excellent mechanic who is…read moreclearly passionate about his work and takes a lot of pride in doing the job right. He is knowledgeable, dependable, honest, and very trustworthy, all qualities that are so important when you're dealing with car repairs. Richard took the time to explain what was going on with our vehicle and what needed to be done, without ever making us feel pressured into unnecessary repairs. We also really appreciated the convenience of having a skilled mechanic come directly to us instead of having to drop off the car and arrange transportation to pick it up later. That alone saved us a lot of time and hassle. Another big plus was the price. We received three other quotes for the same job, and Richard's price was lower than all of them. Getting excellent work at a very fair price made the experience even better. It's not always easy to find a mechanic you can truly trust, but Richard is definitely one of them. We wouldn't hesitate to use 808 MOBILE Auto Repair again and would gladly recommend Richard to our family and friends.

As you can all see in the text message provided, I provided as much information as I could. You…read moreasked for nothing you didn't clarify you said everything was all good. If you were confused, you should've asked. If you wanted payment beforehand you should've asked, but you didn't. Good thing really because if I paid you, you wouldn't have showed up anyway. I hope everyone reads this and looks at everything I've shown you. Update!!! This guy just called and like meet so he can kick my ass! Grow up!! And just admit when you fucked up. Hope everyone reads this. Boycott this business!!