I'll preface first by saying this is my first ever Yelp review. I'm normally the type to genuinely…read morenot care enough to "slander" a business because I'm hurt I didn't get my way. So just know I'm not "one of those" customers. I'm a girl in her 20s, and I used to only trust Monro with my service. I felt great knowing there was a woman working there, it made me feel like I wasn't being ripped off or taken advantage of for being young and ignorant. But I never really spoke to her, I'd only speak to this man who may have been manager/owner or just the primary desk person. He always seemed a bit condescending to me, but I chalked this up to being tired of angry customers mad they have to pay to maintain their car. I really did think I was getting the best service, and I would convince myself my instincts were wrong and maybe I was insecure because I was in a place with experts on something I didn't know much about. It has been 2 years now since I got a new battery from Monro. I had this battery replaced for a pretty penny, and now 2 years later it needed to be replaced again. The technician told me they used a cheap, low quality battery. They fixed it for about 3/4 the price Monro did without me even mentioning what Monro charged. Also, this is funny to admit but I was told during the battery replacement at Monro that my windshield washer pump was going to cost around 300-400 for service and parts. I declined doing this because I only could pay for the battery at the time. 2 years goes by, I finally decide I want my wiper fluid again. This shop charges $200 for install and parts. All the while telling me what codes were read and what they meant. The FARTHEST from condescending. I feel that Monro was taking advantage of the fact I had little knowledge of how to take care of my car and would purposefully ignore issues so they could charge me their base service rate to come back again and add it onto the bill. I don't know if this is a management issue or the mechanics I dealt with specifically, but either way. I'm hoping to save someone the trouble of being over-charged and under-serviced.

car has been in the shop for two weeks. first set of fixes were done in two days, which was great!…read morethen they found something else that was wrong. which is fine but kept telling me they would get to it next day but wouldn't call me with an update. I finally called them after 5 days of this and told them my car is getting done today. their response was had couple of alignments come in today and doing that first. why my car has been in the shop for two weeks and costing me a couple grand. how is my car not being worked on first? it's now going on week 3 and no end on the horizon. thanks monro auto

Mini service department is awesome but the overall vibe has gone from classy to not so much in the…read morelast year due to BMW's nickel and dime-ing. It costs me $1000 every time I hit the door for an oil change and whatever else they find on my 10-year-old mini--fine. But now they are charging me 3% to use my credit card!? I expect that from small businesses not BMW NoAmerica. Ridiculous. Coupled with the overall increase in prices, I'm not sure I'll be back because of the credit card fee.

Fantastic experience buying a used MINI Cooper completely online from Julian Lambert at The BMW…read moreStore. I found the car I wanted on their site at a good price and low mileage. I messaged the dealer, and Julian responded quickly and always gave me straight answers. Even though I was busy with work, he helped me every step of the way. Julian was able to take detailed photos showing any blemishes on the car and text them to me. He helped when I sent a mobile mechanic over to check it the car. And he helped coordinate everything with the guys who prepared the contracts and worked with my credit union to put the whole deal together. I had the car delivered from Cincinnati to my home in Atlanta, and now that I've been driving it daily for the past 5 months, I can say that I am more than pleased with the whole transaction. Julian was the best!

The last time I was there , Donovan's told me my car needed over 7K dollars of labor and that was…read moreover 18 months ago. I have gone somewhere more honest about my car and have put less than $2K in it and a set of pretty good tires and have taken two vacation trips of over 5 thousand miles between the two trip. Car runs great. My experience with Donovan's was so bad I will never come back and I tell everyone I know not to even consider Donovan's. I'm glad you only got me for $138 for writing a bogus estimate. Rating = negative 5 stars!! DONOVANS = BAD BUSINESS!!!!!!

I took my car to Donovan's in Blue Ash instead of taking it back to the dealership. It was the best…read morething to do. The service was fantastic. Chris waited on me, and he kept me totally informed on what was happening with my car. They also provided me with a loner car. Everyone there was really friendly. I will continue to go there for any repairs that need to be done. It was also reasonably priced. I will remain a customer there and I will let other people know what a great place it is and share my experience. You guys are the best. Thanks Diane Hutzel 12/20/25

I've been getting my cars washed here for 30+yrs. I hadn't been back in a while and I don't think…read moreI'm going back. This used to be the model of efficiency and quality. Great service, reasonable price, and I'd come out feeling my car was as clean as it could be. Today it was the opposite of that. Cars were being cleaned out of order, it felt like the staff didn't know what was going on, and clearly they didn't really care. When I got my car back the interior vacuuming was haphazard at best. The fact that it was the first really gorgeous weekend day in months and it wasn't super busy should have been an indication. Not sure that I'll be going back. It's too bad. This car wash was a neighborhood staple and now it's just a disappointment.

Well after my last trip October 15th I decided to find another facility but I'm a slow learner, so…read moreI went again today. Pulled into the lot at 12:49 pm and drove off at 1:33 and yet again when I pulled in there were only 5 cars in line. It took them 44 minutes to wash 5 cars. The guy taking the credit cards was also the guy vacuuming the cars. All the workers were working hard. When will AAA learn about customer service and satisfaction!! So sad.

They got me right in and fixed out issue with my son's jeep. Great price. Highly recommend.read more

Wow, I am kinda shocked at myself that I have never taken the time to post a review. Like... I've…read morehad time. Plenty of time. I have been taking my cars here for 13+ years. That's a lot of time. Please don't trust your car to one of the chains. The price tag and "quick turn around" might seem great, but I promise you, you will end up getting burned. Our cars run so well (one of them is going on 19 years in 2026! Crazy!), and I know the whole staff at Centerville is always looking out for our family and not upselling every five seconds. And honestly, the turn around has always blown my mind at CSC. This parking lot is ALWAYS full, and our cars are ALWAYS ready on time (We call ahead for appointments. I recommend doing the same).

they ate really King about electrical system! Thanks for your job guys. It was a pleasure doing…read morebusiness with you !

From the owner: CES, located in the heart of West Chester, OH, is your trusted partner in comprehensive automotive…read morecare. Specializing in precise estimates and expert repairs, we handle everything from intricate electrical systems to essential safety features like airbags and seatbelts. Whether you're dealing with minor dings or major vehicle accidents, CES is equipped to restore your car to peak condition with professionalism and care.

I had an amazing experience buying a new car here this week. I am very familiar with the line up,…read moreand what I want, and often sales people just get in the way. This time, however, Susan Cullen was my contact. She is incredible! She helped me secure a test drive of the in demand vehicle I wanted. She was also very familiar with the functions of the car. And entirely no pressure. When I decided to buy the car, she laid out all my options very clearly. She helped me with my trade in, and made the entire process quick and easy. She even jumped to help me the next day when I had a question! The service department here has always been great (thanks mostly to Lee), but I have had negative experiences with sales in the past, so felt it important to update this review. I will definitely return the next time anyone in my family needs a vehicle.

have taken car there multiple times for same problem. they tell me it's fixed and it is not. have…read moretaken videos to prove what is happening. feels like the consumer is always wrong there.

Scheduling was easy. Paul was early and in my opinion worked long and hard to complete our…read moreinspection of a home that had two of everything-- in very hot weather. We had the benefit of an inspection report done a month earlier to compare, and Paul's diligent work caught many more issues. He probably saved us from significant repair costs. Though his inspection ran until dinner time, he still spent more time that night to get the report, pictures and video all compiled and sent to us so that we could act quickly. The online system Horizon uses to to share pics and data is really good and so is their report structure that gives tons of extra information to help you better understand things the inspector is reporting. This is our third time moving and getting inspections, and Paul is far and away my favorite inspector; I plan to use him on the next house.

These people are very rude. They have an attitude that they can do a job like no other. Chris had…read morean incredibly rude attitude. Throughout the conversation he was speaking to me as though he was doing me a favor. I would not even ask him to inspect my garbage can! I fired him before the job started. Whoever gets them, is going to do it on their own risk. If you go in with a bad attitude, you will do a shitty job. That is why I didn't want him to do it. My name is Tariq