I took my car here because my A/C wasn't working and was shocked by the estimate I received. The…read moremechanic wanted to charge me nearly $900 for a part that I was able to find at a local auto parts store for less than $200. I understand businesses need to make a profit, but this markup felt excessive and unreasonable. As a customer, it's hard not to feel like you're being taken advantage of when the difference is that significant. I would strongly recommend getting a second opinion and pricing parts yourself before agreeing to any repairs here. Unfortunately, my experience left me feeling like the focus was more on maximizing profit than providing fair service.

Had new tires installed here that were bought from a third party and sent to this Monro location…read more I'd definitely recommend coming here for work with your tires. The staff was nice, and the manager went out of his way to make sure my car would get taken are of. BTW, a note that if you have a Tesla (and possibly other EVs as well), it's worth having on hand Tesla-specific jack pads. Just search for it on Amazon and you'll see what they are and why they're needed. The Tesla car manual doesn't mention it, but they can be important.

I'm giving 3 stars because they were able to fit me in last minute and technically did the job…read morerequested. However, one of the Customer Service technicians on staff withheld information about the current deals offered to AAA members. I requested the current Summer Deal for members and was told that was $15 off. (I paid $86.91.) However, after further exploration realized there is a Summer Deal for $64.99 that could have been offered to me and I could have gotten new windshield wipers as well. Add to that the fact that I was treated like an ignorant female when I requested a copy of the paper the technician wrote a note on regarding a problem they found during my inspection which is NOT listed on the inspection or in the notes on the digital copy I received. Apparently they don't know how to copy items requested. I will be contacting to discuss and also reporting to AAA.

Don't waste your money with these guys they are just overpriced, scammers using the AAA trademark…read moreto get your business. I had a tire with some sidewall damage. One of four tires I purchased from the Western Hills branch in April, 2022, about 13 months ago. I had a tire fail and went into their store in Alexandria, Kentucky to get the tire replaced. They told me because the tires were 13 months old they would not give me a new tire but instead give me a replacement tire at half price, charging full price for mounting, install and road hazard. Which including installation totaled over $130. I left and went to Walmart and paid $115 for a new tire with hazard warranty. When you add this to the fact that the Western Hills branch lied about the price they were going to charge me for tires when I bought them (saying they were $164 installed on the phone but when they were really $250 each) you should run, run from these guys.

Mechanic told me last week to come back this week around a certain time. I come back today, he says…read morecall back in about a hour. I call back in about an hour, then says they can't yeh again, after taking off today to get this done. Don't lie about your availability if you don't know. You give someone a date and time, you keep that.​

I had stopped to get air in my tire before work around 430pm and noticed that my tire was bald. I…read morelooked online and found Quality Tire and Towing. I ended up making it there around 435pm. I waited for a little time. Once I was helped I was told I had to wait on the guy that does the tires. That was fine by me. So I waited about another5 minutes until he came out. Once he came I spoke to him about needing a used tire. He was very abrasive and came off as rude. I told him the tire size. It took him about 10 minutes to find it. Came back out and asked me to move my car facing forward, again very rudely. I pulled my car up at about 455pm. He didn't come change my tire until 520pm. Took him forever to do something that only takes a couple minutes to do. While being rude and if course I was late to work didn't get there until 6pm.

Donovan's is a trusted local business and we would take our vehicles to them for any cause (both…read moreDonovan's Express and the main location in Pleasant Ridge). When they discovered an additional issue right before they returned my vehicle, they did not charge for labor and even gave a discount on the part. When my AC recharge did not work the first time due to an underlying issue discovered later, they also did not charge for the failed AC recharge. The workers are always kind, patient, and explain issues thoroughly and carefully. They never act hurried or impatient, and when an issue arises on their end, they are apologetic and strive to make things right. My father listened to the Dale Donovan car show on Cincinnati's local radio station for years. We love supporting this local business! Shout out to Wayne for being so sweet and kind.

This review is based on help I received online alone which is why I am not giving a full five…read morestars. I posted in a local pleasant ridge group for recommendations for mechanics along with specific issues my car was having. Multiple people recommended this shop, but it did not have immediate availability. Kyle Donovan commented on my post accessing the issue as well as offering different solutions for it. It was like having your own chat bot! Just on that service alone I will check out this place in the future! Top notch customer service!

Whatever you do, NEVER take your car to Jim's Auto Clinic on North Bend and Cheviot. I took it…read morethere because my A/C quit working, they quoted me 562.00, then called me back and it was 1700.00, then they called me back and it was 2200.00!! Apparently they replaced the entire system. When I went to pick it up yesterday, my battery was dead!! They jumped me, it was ok until today, but when I got off work out was dead again! I got jumped, but when I looked under the hood, the whole engine cover was off!! And to top it all off, MY A/C IS NOT WORKING!!! 2200.00 LATER!!!! I AM LIVID!!!!

Service was awesome. Staff were great. Never felt I was being taken for a ride. Even got offered a…read moreloaner while they had my truck. I won't hesitate to go back. Will definitely recommend them to others. They are now my mechanic of choice.

My experience was a total disaster because I didn't go with Ulmer. I was supposed to be at Ulmer…read morefor a tire replacement but I changed my mind last minute and go to Sam's instead. Somehow Sam's managed to put on a wrong size of tire and messed my differential up. I went back to Ulmer to get estimate for the repair, and Steve was so helpful as always, he's not only help me deal with Sam's insurance company but also went extra miles as putting new batteries in my key fob without me even asking. He kept me updated with the process, I didn't event have to call to follow up. This place is the best for your bucks. Service and customer service are unbelievable.

Our daughter's car overheated while driving on the highway. As we are almost four hours away, we…read morewere at the mercy of Yelp and Google reviews. We had the car towed to Ulmer's and received excellent service. The problem with the car was a result of a previous repair at a different shop (near home). Brian at Ulmer's helped us with pictures and video of the problem caused by the previous repair. They also squeezed her car into their busy schedule and got it done in a reasonable amount of time. We highly recommend!

I scheduled a service on my company fleet car a week in advance. Upon arrival the person working…read morethe front desk left as he saw me come in and went to the back. Came out with a big cinnabon role. Bad sign from that point as he seemed more worried about his roll than dealing with me at 8:00 am. Told him I scheduled service on my fleet car. His response was, " the last fleet car took several days to get approval, so you may not get your car back soon". The guys seemed to care less. Big change in people working and owners it appears. I have 4 personal vehicles I used to take in there. Needless to say, they seem in route to lose a bunch of business. I also reported them to the fleet company. Bad look guys!!!

Had a brake line break when in town. they were quick to take advantage of situation and charge me…read moreabove dealer level price. uoted and charged for "custom make 2 new lines from the master cylinder to both front brakes" drain, flush, and refill system".... $763..... ouch but I couldn't drive truck so was just screwed so agreed. when I picked up truck the mechanic that worked on it told me he only replaced the one line.... Then when I cashed out.... as if I wasn't already getting screwed over.... They decided to charge an extra $72.87 for brake flush labor and fluid... which was already included in the above cost.... So basically I paid $889.20 to have one brake line replaced.... What a rip off don't bring your vehicle here for any kind of work

Be aware that their $59.00 bumper to bumper coupon may cost you more dependent on the make of your…read morecar. Because my VW Tiguan took six quarts of oil I ended up paying $75.83 for this bumper to bumper service. I have no problem with the quality of the service, but I do have a problem with the deceptive nature of the coupon. No where on the coupon does it state a limit of quarts or coupon is only good for up to five quarts. This reeks of "bait and switch" and they should make the language on their coupon state it is only good for five quarts.

They keep deleting every review I leave so I'm here on yelp where they can't remove it no matter…read morehow butt hurt they are about it. They removed and replaced 2 transmissions incorrectly fixed a flywheel causing my clutch to be burnt up resulting in them having to get an entire new clutch for the car. They told me to drive on a flywheel where any gear it would slip and not stay in gear, causing unknown damage to my brand new transmission from mazda japan I had waited 3 and a half MONTHS FOR. You read that right. They choose the slowest shipping option and made me wait that long.. I recored the tech in the drive saying that the slipping was normal for a new flywheel....they will lie. They will decieve. They will judge you on appearance. They left my car with 3 miles of gas and the first time they swapped my transmission my interior piece was still hanging off. They are a nightmare to go to and this was all WARRANTY WORK for my maxcare carmax warranty. They should've never got my business. Be like me, stay smart and avoid scummy business like these!!! Worst employees I've ever seen in person!