Got a nail on our tire on a Thursday night at 730 pm. Thought our night would be done and would…read morehave to strategically make our way back home 50 miles - hopping from gas station to gas station. Just happened to drive by them at 755pm and still open. They plugged the tire in less than 5 minutes and was able to save our night! First time in Kentucky and already a positive experience.

Friendly and great service! Honest men that genuinely want to help their customers, not just out to…read moremake a quick buck.

Stopped to use the free air pump. The pump is free for both customers, and non customers. We were…read moreon our way elsewhere, and knew it was close. There seemed to be a slow leak in one of our tires over the last month. Just as we were finishing, the valve stem on our tire broke. (Not the air machine's falt.) Luckily the service station was open. They got us in and out in about 30 minutes. My husband called where we originally purchased the tires. Their price to replace the part would have been about $5 less. The $5 was not worth the hassle of having the car towed, then waiting for it to be fixed. If they could fix it right away. The whole transaction was quick and easy. Inside is a waiting area with a t.v. and complimentary coffee. There is also a restroom near the the waiting area. Along with the free air, there are also two electric car charging stations. I am not sure if there is a fee for charging.

I fell for the $20 oil change deal y'all. Then they told me that I needed this and that and that…read moreand this. My bf ended up changing the belt they said had cracks and guess what?? NO CRACKS were found. They're using some hyper sensitive diagnostic to predict what you MIGHT need and sometimes its gonna be a waste of money. Leaving two stars because the oil change was fine. Sure. The customer service was aight. The lobby was cool but I probably wouldn't go back.

Came home today to find my car with a completely flat tire. Not being from the area, I had no idea…read morewho to call or where to go for help. Luckily Firestone was nearby, so I called and they got me in within 15 minutes. When I arrived the staff was very helpful in explaining where the hole was in my tire and the different options available for me (repair or replace the tire). Within 45 minutes, they had replaced my tire for me and I was on the road again. They even stayed open later to make sure I could take my car home that same evening. I would definitely recommend Firestone to anyone nearby. Excellent service all around!

I had an appt. At 10 for a headlight. At 12:40 they tell me they can't do it until 4 more hours…read more So much for a designated appointment! I won't be back! This was the Evendale location in Cincinnati

I took my car here because my A/C wasn't working and was shocked by the estimate I received. The…read moremechanic wanted to charge me nearly $900 for a part that I was able to find at a local auto parts store for less than $200. I understand businesses need to make a profit, but this markup felt excessive and unreasonable. As a customer, it's hard not to feel like you're being taken advantage of when the difference is that significant. I would strongly recommend getting a second opinion and pricing parts yourself before agreeing to any repairs here. Unfortunately, my experience left me feeling like the focus was more on maximizing profit than providing fair service.

Had new tires installed here that were bought from a third party and sent to this Monro location…read more I'd definitely recommend coming here for work with your tires. The staff was nice, and the manager went out of his way to make sure my car would get taken are of. BTW, a note that if you have a Tesla (and possibly other EVs as well), it's worth having on hand Tesla-specific jack pads. Just search for it on Amazon and you'll see what they are and why they're needed. The Tesla car manual doesn't mention it, but they can be important.

I have been sending my two Ford rangers to Matt for about five years. Have had amazing service…read moresince day one. Would 10/10 recommend his services to absolutely anyone

If you need new tires, this might as well be the only shop that comes to mind. I've had tires from…read moreevery shop you could imagine and none compare to the pricing and service of this shop. Highly recommend!

I called this evening to ask if they could help my son who was about to perform at the Madison…read moreTheatre. He had licked his only key and all his equipment in his truck. Without hesitation, they assured me they would take care of him and get the car opened. What awesome staff! Very kind and considerate! I am grateful.

Took my brand new WRX here to get all weather tires. Their machine scraped all the way around all 4…read moreof my rims to the metal. They covered it with something so we wouldn't see (some sort of putty) when we left. Then we washed it the next day. It was apparent what had happened. I don't care if I drove in with a ford focus and hub caps. They should not take on jobs they do not have the right equipment for!

The last time I was there , Donovan's told me my car needed over 7K dollars of labor and that was…read moreover 18 months ago. I have gone somewhere more honest about my car and have put less than $2K in it and a set of pretty good tires and have taken two vacation trips of over 5 thousand miles between the two trip. Car runs great. My experience with Donovan's was so bad I will never come back and I tell everyone I know not to even consider Donovan's. I'm glad you only got me for $138 for writing a bogus estimate. Rating = negative 5 stars!! DONOVANS = BAD BUSINESS!!!!!!

I took my car to Donovan's in Blue Ash instead of taking it back to the dealership. It was the best…read morething to do. The service was fantastic. Chris waited on me, and he kept me totally informed on what was happening with my car. They also provided me with a loner car. Everyone there was really friendly. I will continue to go there for any repairs that need to be done. It was also reasonably priced. I will remain a customer there and I will let other people know what a great place it is and share my experience. You guys are the best. Thanks Diane Hutzel 12/20/25

Excellent service. They are thorough and caring mechanics. I got them (specifically Phil) as a…read morerecommendation from a trusted friend for some car woes. Not only did they take good care of me, they also let me know what might need to be done soon and what could be put off a little while. In my case, I needed a timing belt done on my Honda Civic. In the 2005 model, it's a good idea to get the water pump done and save on labor costs later and they also replaced instead of just inspected some of the internals where most places try to cut end costs to the customer there. In the end, their price was more than fair as compared to several other local options. Needless to say, I'll use their services again.

Whatever you do, NEVER take your car to Jim's Auto Clinic on North Bend and Cheviot. I took it…read morethere because my A/C quit working, they quoted me 562.00, then called me back and it was 1700.00, then they called me back and it was 2200.00!! Apparently they replaced the entire system. When I went to pick it up yesterday, my battery was dead!! They jumped me, it was ok until today, but when I got off work out was dead again! I got jumped, but when I looked under the hood, the whole engine cover was off!! And to top it all off, MY A/C IS NOT WORKING!!! 2200.00 LATER!!!! I AM LIVID!!!!