Whatever you do, NEVER take your car to Jim's Auto Clinic on North Bend and Cheviot. I took it there because my A/C quit working, they quoted me 562.00, then called me back and it was 1700.00, then they called me back and it was 2200.00!! Apparently they replaced the entire system. When I went to pick it up yesterday, my battery was dead!! They jumped me, it was ok until today, but when I got off work out was dead again! I got jumped, but when I looked under the hood, the whole engine cover was off!! And to top it all off, MY A/C IS NOT WORKING!!! 2200.00 LATER!!!! I AM LIVID!!!! read more

Jim's Auto Clinic - Engine cover not replaced - Auto Repair Near Me - Cincinnati, Ohio

Service was awesome. Staff were great. Never felt I was being taken for a ride. Even got offered a loaner while they had my truck. I won't hesitate to go back. Will definitely recommend them to others. They are now my mechanic of choice. read more

The folks at Jim's are always warm, respectful, and informative. Brian always calls to let me know what's going on with the car and explains my options. Appreciate that he keeps it real, never felt like he was trying to convince me to fix something minor or unnecessary. read more

First time bringing my cars here. I was impressed with the communication between their service writer and myself. Cost a little more than possible dealer repairs. But their thoroughness in evaluating, estimation and repairs is justified. I will continue to bring my cars here and recommend them if you need a honest garage that does quality work. read more

Recently had some repair work done on my engine. I was expecting to pay an arm and a leg but these guys gave me a great price and fast service. Highly recommend. read more

Taking my car to the shop is up there with going to the dentist for things I dread. But my recent experience at Jim's was awesome! I was having some pretty serious engine trouble, and they got me right in and fixed me up in 24 hours. They gave me a loaner car while they worked on mine. Great communication. Of course it was expensive, but car stuff always is; you can't avoid that. But they came in $50 under the estimate, and sold me a coupon book that saved me another $30-$40. Everyone was very nice and helpful. I would strongly recommend this place! I know I'll be back! read more

Very unprofessional never will go there again a scam they got my car completely tighter motor wouldn't start they tore apart to diagnosis and so called compression test and ran the battery dead checking it and left the window down and put a bag over the door I picked up paid in full they left motor tore apart and told me I did that to save me money i didn't ask u to save me money i wanted my car back the way i gave it to u 140 in rows plus 226 incomplete work the best they can do is tow it back and they charge me to do in the first place this is not a good place read more

Jim's Auto Clinic has great customer service, but if you are looking for an inexpensive alternative to taking your car to the dealer, this is *not* the place. I've had estimates done by them that were in some cases 50% higher than other garages. They would probably tell you that's because they use certified manufacturer parts, but judging from the large administrative staff (more than many garages have mechanics) and what seems to be a healthy direct mail budget, they've got a lot of needless overhead. read more

They're nice... until they screw up. Then everything becomes the customer's fault. I brought my car in a month ago because the clutch was making a weird noise. They didn't have a loaner car available, but they looked at the clutch and said it simply needed to be lubricated, which they did free of charge. I thought that was very nice of them. They said it would take 3 or 4 days for the lubricant to work its way through everything. Well a month later the clutch was louder than ever, so I brought it back. When I dropped it off I asked if they would also have time to change the oil and rotate the tires. They said sure. They also had a loaner car available... score! They were open until 7:00. The loaner car (a green Toyota Camry) was filthy. Every surface inside the car was sticky and covered in a gross combination of pet hair, human hair, and grime. It smelled bad. The steering wheel was particularly sticky. That afternoon around 2:15 I got a voicemail from John which contained no information other than "just checking in". I called back at 5:02 and John was not there but the lady who answered said the car was ready. Great. So I drove across town when I got off work and was greeted by Darryl. He explained that they'd changed the oil and rotated the tires. What about the clutch? Darryl knew nothing about the clutch... the whole reason I brought the car in. I got the impression that Darryl was frustrated and presume this sort of thing happens all the time (i.e. Darryl is not given any information on the status of a car). Keep in mind, this was the *second* time I'd brought the car in for the same issue, and there's no indication that they even looked at the clutch. So I kept the loaner and left my car there overnight. Tuesday morning I got a call from John telling me they had looked at the clutch the day before, but couldn't find anything wrong with it. I know for certain now that they didn't look at the clutch on Monday and John is lying to me because every single time you depress the clutch it made a pronounced noise. They heard the noise a month earlier when it was at half the volume, but they didn't hear it on Monday??? (Even if they had heard it, there should have at least been a note on the order that they checked the clutch. There was no note. John obviously forgot to check and insulted my intelligence by lying to me.) So he asked me a few perfunctory questions and magically he heard the noise as a result of this additional information. (Things like "you can't miss it - it makes a clicking noise every single time you depress the clutch.") I gave John no additional information in these questions... this was all an act so that John could maintain the fiction that he'd checked the clutch the day before. Anyway, long story short, he finally found the problem and then was rude when I expressed my frustration at it not being fixed or even addressed on Monday. And it was evidently entirely my fault for not calling back before 5:00. Now if a customer brings a car in with the same complaint twice and you can't find anything wrong with it the second time... that should be clearly communicated to the customer. A voicemail message should not be "checking in" it should say "gee, we still can't find a problem". It should be noted on the form where it describes the work they did. It wasn't. Oh, and I almost forgot to mention that on Tuesday John pointed out that a part was missing from the coolant reservoir. It was going to cost $200 to replace it. When my husband called to get more information, the price had magically dropped to $12. I guess John thinks I am really gullible. All in all the clutch, coolant cap, oil change, and tire rotation came to $700. When I finally got my car back on Thursday it reeked of cigarette smoke. Prior to bringing it to Jim's Auto Clinic it had never once been exposed to cigarette smoke. But they *did* get the clutch fixed. read more

Not sure what happened within 6 days but last week our car began sputtering and bucking only to find out fuel injectors needed to be replaced. We also had them replace the rear brakes. We know we pay more because they get the job done. I spoke with both Phil and Brian about getting our other car tuned up for the upcoming road trip. They both said it was a 2-hour job and to call the day before so parts in here for beginning of the day. After sitiing there for an hour I noticed that my car has not moved. Only to find out that the parts were not ordered and would not be there till 11:00. I asked for my keys with no apology from management. Very frustrating as this is the 2nd of 3 past visits that the parts were not in or incorrectly sent. read more

Always great service and pricing at Jims. I appreciate that they take pictures of issues and send a complete email summary of your visit. I have taken several cars over the years and they honestly track all issues and recommendations over time. Never pushy, just matter of fact and will even offer timing suggestions (this can wait, or that should be fixed right away). Nice to have an honest place to take your car. Highly recommended. read more

Excellent service. They are thorough and caring mechanics. I got them (specifically Phil) as a recommendation from a trusted friend for some car woes. Not only did they take good care of me, they also let me know what might need to be done soon and what could be put off a little while. In my case, I needed a timing belt done on my Honda Civic. In the 2005 model, it's a good idea to get the water pump done and save on labor costs later and they also replaced instead of just inspected some of the internals where most places try to cut end costs to the customer there. In the end, their price was more than fair as compared to several other local options. Needless to say, I'll use their services again. read more

I drive across town to have my vehicles serviced by Jim's Auto Clinic. Excellent customer service is important to me and I'm willing to travel to get it. I trust the folks at Jim's to keep my car in top running condition. The prices are fair but that's not what keeps me coming back time and time again. I know that I can trust the folks at Jim's and I can rely on any vehicle they service. I know that if I have my car serviced and cared for by Jim's it will carry me all over the city without issues. I also trust that they won't sell me anything I don't need. Reliable service, good prices and friendly staff keep me coming back! read more

Can't say enough good things about Jim's Auto Clinic!! From the minute you make your appointment to the the job getting done!! Very Professional and does and Awesome job!! We have used these guys on all our vehicles for the last 8 + years, and will continue for many more!! We Highly Recommend them , they will go above and beyond to service and take care of you vehicles with no doubt!! read more

I've been taking my car here for over a year. Every repair has been significantly more costly than any other location. We even did car care club (not worth it). I've gotten several costly repair orders that I've taken somewhere else because they were cheaper. Charging more than $100/hour for labor alone. Plus parts (and an up charge on those too). I would not recommend taking your car here. If you do, call around and get estimates. You'll be paying top dollar for mediocre work. read more

Very bad business a scam the technology is very poor they miss diagnosis said I needed a motor and it just jumped time waste of time going there The owner lied and said he would correct it never did my opinion never go here Go at ur own risk read more

Not much one can say about an oil change and a tire rotation. But, overall Jim's is great; as I trust them to do the work right; do only what is necessary; and best for me... not there pocket book! read more

Today (Monday of course) started with car trouble. One call to Jim's and I was hooked up with an appointment and a loaner car. I made it to work on time, and my car was ready for me that afternoon. My husband and I have been clients of Jim's for several years, and they have never let us down. They are honest and dependable and do great work. We are so glad we found them. read more

"Honest mechanic" is NOT an oxymoron at Jim's Auto Clinic. They are skilled, trustworthy and efficient. e.g., "Your water pump is failing but it's still under warranty. Take it to the dealer for a free replacement." Very cordial support staff, too! read more

My first visit to Jim's was a pleasant one. From the first telephone call, to final payment, each step of the way was personal and professional. My vehicle needed major service. Once taking my vehicle into Jim's, all options were well explained. Each step of the way, Service Writer John Ray called to explain costs and options. The actual repairs were professional, and I was introduced to the mechanic who actually performed the work....I appreciate this, and very much appreciated being shown the faulty parts that were replaced. All work was done in a very timely manner. My only less than positive comments revolve about overall cost and parts costs. I must admit I am not knowledgeable enough to argue overall cost, but was somewhat shocked at the total cost of repair. I was also dismayed that an itemized invoice, showing each and every part and analogous cost was not prepared...instead, simply a line item of "parts" was given. While cost is a minor issue; quality work is my primary criterion. In this category, Jim's gets an "A". I'll be back, and will tell my friends of my positive experience. read more

Always the best service - customer and vehicle wise. Always friendly and clean shop. Taking my vehicle here for over 10 years and only once did we have an issue with work - eventually found out the brake pads were not the right spec - not only did they diagnose and address the issue but they refunded the cost of the repair! No other shop would go that far for a customer. A+ read more

Not many shop includes free rental car. This one do! Very friendly and stand behind work.

Dropped my van off on a Thursday and didn't receive a call about it. Called Friday evening after still not hearing anything and they claimed they couldn't get ahold of me. I even had a second phone number that was on the side of my vehicle. They told me it wouldn't be ready for me until Monday. It was a belt replacement. After having my car for two days and not calling me, I had to wait until Monday evening to come get it. But still didn't receive a call! I called around 5 on Monday (today) and asked why no one had called me still, and the woman told me she didn't know why but that my van was ready. Why would a place need to keep my vehicle for 5 days for a belt replacement and why would no one, not one employee, think to call me when it's done? Especially after I expressed anger about not being called previously? Also tried to get me to have unnecessary work done. They said I had a leak that I know I do not have. I requested to have something done and they tried to have me get a service done that was over $1000, a "rack and pinion" replacement. And she didn't even explain to me what a "rack and pinion" is. Trying to capitalize on me not knowing what something is. And then not calling me. Thanks, will not be back. Left a two star review instead of a one star because my vehicle was returned with the work I needed done and the man ringing me out was super nice and respectful and he deserves to be recognized. read more

Phil and staff did a great job of taking care of issues I experienced with my car. I use it for my career placing 500-600 miles per week. They provided a loaner vehicle that enabled me to not skip a beat with the ability to meet with customers. This also allowed JAC to take their time and repair it properly. You may pay a little more than other facilities but they have won me over. read more

Great, friendly, affordable service. They have a nice loyalty program for regular maintenance and you can even schedule appointments yourself using your iPhone! Very convenient! read more

Excellent customer service, and they delivery what they promise. Jim's Auto Clinic is so much easier to deal with for regular maintenance than the big dealership guys. read more

I love honest, local businesses who also employ honest people that are nice, accomodating & go out of their way to get back with you promptly & with sound advice. Extremely pleased with each person we have dealt with in this establishment & will return with confidence. Thanks guys & girls! read more

The service was great. They were friendly and fast. I would have given them 5 stars if it wasn't for the supply charge that they charge me for twice that was NOT in the original quote. When I called to ask about the charge they explained that tires is a different service then the tune up and water pump that I received and needed to be on 2 separate bills. That's fine if they would have put this in our original estimate but they didn't. Seems like they were just trying to get a little more money out of me. Buyer beware make sure you settle supply charges if you have multiple services done to your car! read more

I am completely DONE giving this place my business. Our family has gone to this shop for years and given them thousands and thousands of dollars in business! Well, it ends here! This is the third time I have been completely shocked at this place! First time, I asked them to check my tire pressure, THATS ALL I asked, when I picked my car up from oil change they had done some kind of seal repair, without asking me and then charged me 15 dollars plus tax, to have it deflate in less than a week. The second time I was getting $600+ work on my car and was going to use a $25 dollar off coupon. I called before they finished and asked since they had the car, could they go ahead and do an oil change. Of course, they didn't tell me that I wouldn't be able to use my $25 off if I was going to use one of my oil change certificates (which I PAID FOR) had they let me know I would have waited till the next day or week to get the oil change. Then today, I'm really annoyed, we were getting an oil change, we asked if they could throw our plate on the back of the car, they said SURE, no mention of charging. Now, before I go any further, I called 3 other shops in the area, getting quotes on an oil change and to see about them putting out plates on; two of them offered to do it free "just bring it in" the one said. That's with buying nothing else or EVER giving them ANY business. One said, they couldn't get to it today(oil change), but they would put it on for us (free) with oil change. So please tell me why a place you give ALL of your business to can't be like the other places? At the very least, let me know before hand that there is a charge? Ridiculous! I guess for this place ,the customer is just a dollar sign! I will make sure to let everyone know. FIND ANOTHER SHOP!! read more

My second visit and just fantastic. Great people from the office to the techs to the managers. I am so happy that I decided to give them a try. Congrats to all there. read more