It was disappointing to visit this restaurant because I had been here before and genuinely looked…read moreforward to bringing my son for the first time to celebrate his 21st birthday. I came with my husband and three of my children, hoping to have a great family experience. Unfortunately, that was not what we received.
As soon as we arrived, I overheard the staff discussing a family of nine who was coming in and seating them, even though we were already standing there waiting to be seated. From the beginning, service felt slow and inattentive.
The drinks arrived and were delicious! My family was excited because they tasted amazing, and we had high hopes for the rest of our meal. Unfortunately, things went downhill from there. We waited an incredibly long time for our food, and when it finally arrived, it was barely warm. The center of the plates was only lukewarm, as if the food had been sitting out for a while before being brought to our table. The flavor was excellent, but food served at such a low temperature really took away from the entire experience.
I also noticed that the portion of the same dish I had ordered on previous visits was noticeably smaller this time. Maybe it is due to rising costs, but the prices remain the same despite receiving less food. That was disappointing, especially when the overall service and food temperature were already an issue.
Throughout our meal, nobody checked on us to see if everything was okay. When someone finally came to clear our plates, they didn't ask if we wanted anything else or offer dessert. We were essentially left to figure everything out ourselves.
Getting the check was another frustrating experience. We waited and waited, and another waitress even stopped by our table to drop off menus without saying a word. Did she think we had just arrived? It was incredibly annoying because we were already finished and simply wanted to leave.
During this time, the restaurant made two birthday announcements, and staff and guests gathered to sing to those celebrating. While I understand that birthdays are special and appreciate that the restaurant recognizes them, it was frustrating to watch these celebrations while we couldn't even get someone to bring us our check on my son's actual 21st birthday.
We waited approximately another 15 minutes before a waitress finally asked if we were ready. We told her, clearly frustrated, that we had been ready and just needed the check. She walked away and took a while to return, eventually dropping the check on our table without any courtesy or acknowledgment.
When we went to pay, the first thing we were told was that the tip had already been included in the bill. Not once did anyone ask how our experience was or whether everything had been okay. That really bothered me. Someone should care enough to ask customers how their experience was, especially when the service has been this disappointing. I speak both Spanish and English, so communication certainly wasn't the issue.
Overall, this visit ruined what should have been a special birthday celebration for my son. The food tasted great, but the poor temperature, smaller portions, long waits, and lack of customer service overshadowed everything else.
Sadly, I will not be returning. There are plenty of other restaurants in the Denver area where we can spend our money and hopefully feel valued as customers. If you don't mind poor service and lukewarm food, you might be fine here. But for my family, this experience was simply not worth it.
It's especially disappointing that this was my son's first experience at this restaurant I had previously enjoyed, on such an important birthday. I expected much better, and unfortunately, we left feeling ignored, frustrated, and unsatisfied.