My first bathroom by EP Remodeling (June 2023) was good. Competitive price, good work, and the only issue is that the tub spout had a manufacturer issue and they came out and changed it with no extra charge. The owner did this bathroom personally.
When we got a crack in the shower pan of another bathroom (Nov 2023), I called up EP Remodeling. This second bathroom was done by two other people (not the owner) and had some issues with the grout cracking, which they came out to fix three times, telling me "it's the subfloor." We also had an issue with the shower niche holding water (they are supposed to be slanted so that the water drips from the front, not gets held up). I am short, and this is above eye level, so I didn't realize it until it was molded over. My husband asked them about this on one of their floor visits and they told him "it's supposed to be like that, take your hand and wipe it away."
This is when I stopped contacting them. I kept making band-aid fixes - fixing the cracked grout, re-caulking in the niche (the caulk had molded and peeled away from holding water). Now, 18 months later, I am spending $2,500 because the floor is completely hollow--the tiles were buttered with mortar (the tile and floor are both supposed to get it). Also, the cement board wasn't screwed down to the subfloor (which two contractors told me it was supposed to be). When I showed two contractors photos of the progress each day they pointed out other problems - like the fact that to screw the cement board into the wall for the shower they used drywall screws, not the specific screws that are supposed to be used (and are obvious as they have fatter heads)... but they did use those for the first bathroom.
I am really disappointed in the decline in the quality of the work, but how they lied to me that it was the sub-floor (if it really was the sub-floor, wouldn't they have said something when the bathroom was gutted) or that a shower niche is "supposed to be like that."
I would be very careful and get it in writing as to who will perform the actual work before moving forward. The price I got was great, but it's not when you consider the extra supplies I had to purchase when they came out to "fix" their poor work, the costs I'll have to pay another contractor, and the new tile I will need to purchase again... as well as living through things being torn out and fixed over and over again. read more