A great company with great people!…read more They really know their job and how to help people make choices. The install went great and looks great. The customer service for scheduling the work and selecting tile was also great. We really leaned on them for help and they came through!

Two of our bathroom showers had temporary fixes that started to fail from a previous owner. I was…read moretold by a plumber to find someone that could regrout and seal our bathroom showers. I did my dreaded search looking for a company that was trustworthy and had great reviews. I happened to come across The Grout Genie and scrolled through their reviews and saw so many great things customers were saying, so I gave them a call. OMG! All of the reviews are accurate. From the start, everyone I dealt with in the company was very responsive, professional, and on time. Brad did our work and he was freaking amazing! He did such a thorough job and made our showers that are from 1999 shine and look brand new again. I will be calling them when I'm ready to do other repair work in our bathroom. This is a great company! Thank you The Grout Genie!!

I should have written this five years ago when the addition to my Old Town Alexandria house was…read morecompleted. This is a two-fold review. 8/2013 $10K spent on tile and grout for a master bedroom, master bath, entire kitchen, living area, laundry room and half bath. Worked with the most amazing designer, Ana Laserna. So many incredible choices i wished i had 10 bathrooms and bedrooms to decorate (my budget said otherwise). Still, this was a very sizeable spend for me. I was beyond thrilled with my choices, thanks to Ana. Service, response time, quality and pricing - all outstanding. 2/2019 A sizeable part of my master bath shower grout on the floor and walls had changed from the "Light Smoke" to WHITE. Couldn't figure it out. No amount of cleaners would fix it. On 2/2, I called Mosaic Tile in Chantilly and the most knowledgable woman, Jen, answered the phone. I had all my original receipts (yes, one of those and it has been a blessing) and described my dilemma. She knew immediately what had happened and knew that the Cement Grout Glaze Remover would fix it. She was so helpful and Mosaic Tile is fortunate she works for them. Unfortunately, driving to Chantilly from Old Town is like a full day trip. Jen struck gold again. There is also a Mosaic Tile in Alexandria, 15 minutes from me. She even went into the computer and saw they had two in inventory. Off i flew, since they closed in 30 minutes. Well, i learned WHY my grout had turned white. My lousy contractor ( who will remain unnamed becuase I still have issues with them, five years after the fact) put too much water in the grout and this caused it to discolor. Didn't surprise me they had made the mistake. Super Bowl Sunday. Time to test this out on a portion of the shower floor. I've attached a picture of my "before" floor. Hopefully i will return within a week and post an "after" picture.

I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

We've had Steve from S Fyvie Handyman Services out to our 50-year-old home in Burke a couple of…read moretimes now, and we honestly couldn't recommend him more. He's always on time, super courteous, and just really easy to work with. So far he's helped us with everything from installing plumbing fixtures and medicine cabinets to repairing drywall and even adding some landscaping elements. Every job was done quickly, cleanly, and with real skill. What we appreciate most (besides how nice the work looks) is that his rates are fair and consistent -- no surprises. It's such a relief to have someone you can trust to show up, do the job right, and treat your home with care. Steve's our go-to handyman now, hands down.

Steve is THE man. I've been burned by other contractors in the past but Steve is just a world class…read moreperson first. Although I am putting off the project I had in mind, he won't let me pay him for his time and effort looking for the spare parts that'll fit the cheap vinyl wood that the previous contractor that burned me installed since I didn't want to replace the whole flooring and only the problem areas. Im doing the next best thing since he won't accept compensation for his time and wanted to share with others my excellent experience with him. I'm so glad to have cross paths with Steve and will be solely using him for future projects.

Excellent work by a true craftsman, highly recommend! Professional, prompt, clean up during and…read moreafter and fair prices.

Seemed nice enough when he came out to see the job and give us a quote. He didn't even give us a…read moreballpark figure. He acted like he expected he was coming out to get a signature and a deposit. (It might be an Angi thing. Maybe Angi tells them that they automatically get the job?) I don't now them and they don't have a website. I asked for photos. "We don't have time to take pictures of our finished jobs." References? "We don't give out private information of our customers. You have to trust your contractor." I guess I insulted him...like how dare I ask about his work. I guess his comment to me that I should call his wife to come clean my house wasn't considered an insult in his book. So...I guess use his 5 star reviews to make your decision.

Professional; Good work; Satisfied with service provided; Prompt xxxxxxxxxxxxxxxxxxxxxread more

Junior and his team did a great job with some handyman work around my house. Replaced a light…read morefixture, resealed a shower and cleaned my roof/gutters. He was very easy to communicate with to obtain an estimate and promptly completed the work. His rate was very reasonable. I would definitely hire him again. Thank you!

had a good experience overall with M3. team is professional and came on time every day. I plan to…read morehire them again for my kitchen remodel since the bathrooms went well

We decided to give them a try despite some reviews stating that this company led them on so the…read morelady came out for a consultation and took measurements, along with a video. I asked what cabinet distributors they used and she couldn't give me a name, she said they use many. I then asked what the difference would be between getting a particular cabinet color (not knowing what my options were or what would be in stock without a company name), and she said custom vs semi custom are just words and that it's all pretty much custom so it wouldn't make a difference. Upon asking a few more questions, she proceeded to tell me "I'm not sure if you saw, but our company has almost a 5-star review and that's almost unheard of". I didn't know what to make of it, but considering what some of their reviews mentioned, I felt as though we were going to get the same treatment. She said she'd get back to me by Friday with a quote and a visual of the kitchen updates-- it was Tuesday that day. We gave her a call that Friday afternoon to follow up and she insisted that the cabinet company was taking a while and that she'd get back to us by Monday the latest if not over the weekend. We waited and got nothing so my husband called her the following Wednesday without ever hearing from her. She continued to reassure us that she hasn't forgotten about us and that she'd get back to us by Monday for sure. It's now been 21 days and we got no updates or any communication from them. It's clear that this is a pattern for them and I'd advise someone looking to get work done by someone reliable and honest to look elsewhere.

Mairtin is a professional. He completed my project on time and did a great job. Competitive value…read moretoo. Thanks, Mairtin!

Martin did excellent work for a reasonable price on an unusual job repairing our basement concrete…read morefloor. He completed the job quickly and neatly, keeping dust to a minimum by enclosing the space in order to power grind and prep the floor. We appreciated his attention to detail in applying a self-leveling compound needed to restore a smooth surface. He was very personable and professional. I'd definitely hire Martin again.

Very easy to set up appointment and get pricing. Brandon was on time and the pricing was spot on…read more He did 6 bathrooms and a foyer and the grout all looks new. Highly recommend.

Horrible job. Caulk immediately molded underneath. Painted my brand new grout with some kind of…read moreweak paint that can't be cleaned without peeling off. Do not hire. Every penny wasted.

Michele Fick is knowledgeable, patient and gracious. She is a consummate professional and her…read moreadvice and suggestions are invaluable. She offered alternatives that were much better choices than what we had originally thought might work for our bathroom remodel. Meet with Michele even if you have a plan because her expertise will be very helpful.

This review is not about B & F Ceramics and their products. I personally use their tiles and find…read morethe ceramics are of pretty good quality. However; Liz the sales associate, is very rude and obnoxious - her superiorities can not be ignored. I used to work with another female associates who has since departed. The warehouse person is nice but I really cannot come into the warehouse ( Not the Showroom) with risk to be harassed. So c'est la vie; LIZ you can declare that you have chased away another customer who could have bring you a few more references. There are so many other companies such as the Best Tile, Marble System and Procelanosa within stone-throw from this store. Can Liz really afford to be so rude to the designer so they won't come back???