WARNING!!! Run, don't walk, away from this company!
I spent months having contractors come and give us bids on our bathroom/laundry room/hallway/floor renovation. I went with VA Kitchen and Bath because they had the best price and had good reviews. I canNOT believe how different our experience was. First of all - beware!! They have the best price because if you don't read the small print, they have left off half of what the job is -- only to add it later once you've realized it and paid the deposit which doesn't make them any less expensive than the rest. I went over the job twice in my home - first with the salesman and the second time with the project manager, in EXTENSIVE detail, even showing exact pictures of what I wanted. The price they gave me didn't include approx. $3,000 worth of things that it should have and of course I didn't find this out until I had already paid the deposit.
Ok, so now we are stuck with this company, but I'm thinking - it's fine, they had good reviews, it will be good. The salesman asked that I meet him at the office to drop off a check and the company owner was there. This man is the absolute worst. He patronized me and clearly doesn't respect woman and proceeded to tell me (when I asked why many items weren't included on the original bid) that I better not complain because this was too good of a price and I shouldn't have gotten that good price to start with.....This was just a forecast of what to expect from this company. Once they had my $7,000 deposit, we didn't hear from anyone for over a month. I emailed the sales guys so many times I can't even count to ask simple question like "what will the shower door look like" - it took no less than 5 emails to get a response. We called several times and finally got a hold of someone (no one we had spoken to before) who told us they would start on Jan X. which was two weeks away and nearly 2 MONTHS after we paid deposit. Never heard another word from them so at this point we aren't 100% sure they were showing up, but I work from home so no big deal if they don't. They did show up but the original project manager who we had discussed the job in detail with was not there. It was some other guy who walked in and asked what the scope of work was......WHAT?! This company sent someone out to a job to start construction and this guy didn't even know what we were doing. SHOCKED. So, AGAIN, I went into detail about what we wanted. He had a folder of what we had already gone over with everyone else, but clearly hadn't even peeked at it before showing up. He was a very nice guy, but still - what kind of business are these people running.
So, demo starts that day. Day 1 and 2 of demo, day 3 no one shows up. Day 4 and 5 the workmen are there for a total of 1 hour each day. Wow, I'm thinking this will take forever. Then the tile guys show up. One guy spends all day putting down the floor tile just to pull it up at the end of the day after he had made all the cuts because it didn't fit correctly. So, I had to go get more tile (ANOTHER additional expense.). The second day the floor tile guy comes - half way through the day his entire family shows up - wife, 2 kids, everyone, and opens the door to my house and walks upstairs to where he's working without saying a word to me. I was again SHOCKED. Who just walks in someones house they don't know and brings their 2 kids trampling throughout my house. It didn't really matter in the end because they snow/mud/etc on their shoes only got on the carpet flooring we were planning to remove anyway - but STILL. Again thinking - 'what kind of company is this.' But..we are WAY to far in at this point.
Va Kitchen and Bath told me they have their own crews who do the work, but I do NOT believe this at all. There was one main guy, Wilson, who was there daily and he is the nicest man alive - he deserves a better company. The subcontractors were different every day.
So, at this point we've had extremely poor communication, no show on the project manager, guy that showed up didn't know what was to be done on day 1, no show on a couple work days,flooring initially installed incorrectly. What else could go wrong??
So the project manager shows up at the end of week 3 and tells me the second check I wrote for $5000 was lost and asks me to write a new one. I say I need to check my bank first. Well, low and behold - the check has already been cashed. I don't know if they were trying to get more money out of me but obviously I wasn't falling for it. Now - nearly 2 months after the project is "finished" Our sink in our laundry room doesn't work and the shower in the bath leaks constantly. I've called/text/emailed. NOTHING. I guess there's no warranty.
JUST NO!! DO NOT GO WITH THIS COMPANY. YOU WILL NOT SAVE MONEY OR GET THE JOB YOU WANT DONE!!! read more