As a returning client of Easirent car rental, I wish to express my profound satisfaction with the…read moreenhancements implemented since my initial engagement. I particularly commend the exceptional service provided by your customer service representatives, notably Brittany and Crystal, who consistently demonstrate the highest levels of respect, courtesy, and professionalism. Their welcoming demeanor significantly contributes to my positive experience during each visit. Furthermore, I have developed a high regard for the manager, Nolan, whose professionalism, courtesy, and commitment to exceeding customer expectations are truly commendable. His leadership has undeniably transformed the operational efficiency of the facility, a change that is evident in the improved morale of the staff and the enhanced satisfaction of the customers. The recent implementation of kiosks, coupled with the cheerful disposition of your team, has significantly streamlined the check-in and check-out processes, allowing for timely departures. Even members of your support staff, such as Steven, who offered to wash my vehicle during a rental extension, consistently go above and beyond. The collective efforts of Nolan and his team are clearly reflected in the amazing service provided to all customers. I commend your organization for these outstanding improvements and will continue to be a loyal customer as a direct result of this exemplary service. Thank you, Willie, Nolan, Brittany, and Crystal for making my experiences beyond amazing. Extremely happy customer, Stephanie Young

Everything from start to finish. There was no signage at the rent car area at Sky Harbor Phoenix…read moredirecting travelers to the rental agency which as it turns out was off-site. To to their location they were asked for endless amounts of identification, our boarding pass, and charged us for an additional driver which is something I've never had happen before.. Subsequently, we had a cab driver take us from the airport to the rental agency and return us to the airport. When we returned the car we were unable to pull into the garage return area because there was another car in front of us with no driver. The attendant asked us to sign return papers and then told us to just leave the key on the dash, which we did. Then the cab driver took us back to the airport. They have since said they cannot find the key which we left with the car. When we departed, they repeatedly called us and said that their staff couldn't find the key. We checked all of our pocessions - we didn't have the key. They told us they were going to charge us for the key. Worst car rental experience ever. And I contested the $300 key charges with my credit card. I am a frequent traveler and I have never had anything like this happen before. Online their are reviews saying that this company tries to charge people for things they aren't responsible for. CEO and founder of Easirent Car Rental is Paul Hanley you should be ashamed!

Evan Brody & the staff.Excellent knowledge & great customer service. Listened & understood what i…read morewas trying to accomiplish with my rental service. The process was good if you take care of things online first. 10 stars even though Zack got a promotion. Congrats!! Thank you all,Sincerely,Mr. Rice

I don't understand what the purpose is of making a car reservation when I show up to pick up my car…read moreand then I have to wait 20 to 30 minutes while they wash and prep the car. This has happened that last two time I have rented a car from this location in the last 2 weeks and it didn't used to be this way. I noticed there are new staff and am not sure if this has anyting to do with it . I noticed that even though I was kept waiting for my car Enterprise recorded my rental start time at the reservation time...not right!

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Appreciate Aiden who checked me in on my return. It was very smooth. Someone give this guy a raise!…read moreGreat customer service. Thanks bro for making it all go smoothly. Update in Aug 2026: I'm here about monthly and this time my bro Grant checked me back in smoothly. I will always choose national in PHX because of the excellent service.

These people are pretty good. Quick and to the point,…read moreanswering all my dumb questions with a smile. Out of the terminal a few quick questions and into the car. We got to choose between a dozen cars...that's new to me. The car was clean and drove as expected. Return was even faster. Just get your stuff and walk off. Last words...next time.

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a…read morerental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free.

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

We rented a BMW luxury sedan for our trip to Scottsdale. Upon arrival at Phoenix Skyharbor, we…read moreproceeded to the Syxt counter and after the usual admin procedures, our rental was shiny, beautiful and ready. The attendants at the airport were very courteous and efficient. The car performed perfectly throughout the entire time we were in Phoenix. Upon return, a superb attendant by the name of Uryia made us feel like VIPs as we brought the car back. Smile on her face, quick and thorough return, and her attitude and attention made this perhaps the best interaction with a car rental agency ever. Good on Syxt.

Listen to the bad reviews we are telling you the truth!! This is a horrible company to rent from!!…read morewhen we rented yes we also had long wait lines, I denied rental insurance and they still tagged it on, and I had no clue until I returned the car. They don't listen to you. I left my personal belongings in the car when I returned and rode the train and was like where is my purse. I had to go all the way back, went to the car. They had already moved. It spoke to a manager. he went by himself, and he stole three of my credit cards and had the audacity to use them!! this is a very very dishonest company and I complained about that and they could care less!!

If it's your first time at the Phoenix airport, be ready for a long walk to get to the Sky Train…read more But at least Fox communicated accurate instructions to get to the rental car center, which I appreciated. There was a long line at Fox when my flight landed, but the entire line was gone 20 minutes later. I was impressed with the speed. Until I went downstairs to the Fox Rent A Car booth in the garage where you pick up your rental vehicle and realized they didn't actually have cars ready for all those people. I found tons of customers just standing around, restless and annoyed. Basically, you just have to wait for them to call your name when your car is ready. Obviously they overbooked and couldn't accommodate all of the reservations that were made. Wow... I have no words for how ridiculous that is. This company accepting reservations while not having cars available then having people wait an hour for their rental cars is not okay. Once my name was finally called, after waiting in the hundred degree heat for about 45 minutes, the Fox employee gave me the keys to my rental car and told me the wrong make, model, and location of the vehicle in the garage. I mean, I eventually found it using the key fob, but I'm baffled at how terrible their service was altogether. The saving grace to my experience was the quick and easy return process, but that was too little too late. I feel confident in giving a one-star rating based on my recent experience.

I Just had to write a review on behalf of the customer service I received from AZ Ride Solutions…read more I was in a bit of a bind as my car was in the shop and I needed transportation to get to work. I called AZ solutions, they were so helpful and friendly. They offered me a same-day car rental. It was a clean, reliable and hassle free process. Such great communication and no extra hidden fees. I would definitely recommend them. I will definitely be using them again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

THERE'S NOTHING THAT CAN BE DONE HERE!!!! THE WORST EXPERIENCE EVER! We arrived at the Phoenix…read moreAirport on 1/15/26, Thursday evening & immediately proceeded to the car rental section of the airport, to pick up our reserved car, only to find out that we had to walk a 1/2 mile, take an elevator to the ground floor (back parking lot), walk another 1/4 mile & wait with about 10 other people for a shuttle (which looked like a regular van-no name on the van). The van took us to, what appeared to be a plain bldg w/no signage but multiple cars in the parking lot. We all get off & go inside, only to be told that "THERE ARE NO KEYS TO THE 50 Cars in the parking lot"...WTH None of us (not even the driver) were notified of this situation prior to arrival...there wasn't a manager on site, so we weren't offered any resolution other than to have the driver take us back to the airport and we ALL had to do last minute reservations for cars at one of the other car rental companies! And to add insult to injury, when we notified Expedia (how the reservation was made), E-Z Rent A Car had the audacity to say that "they have a no cancellation policy", like we cancelled it...WHAT??!! HOW IS THIS COMPANY IN BUSINESS??!! Obviously, no one knows what they're doing or have a clue about customer service! We will NEVER use them again and if you know better, you WON'T either! (If I could give a zero rating, I would, because they DON'T deserve a 1-star)

Got to the car rental place offsite from the Jacksonville, FL airport, I was told I had to have my…read moreproof of auto insurance to rent the car. As I'd never been asked that before in 35 years of renting, I was unprepared. Fortunately, I was able to get my AAA rep on the line and provide it, otherwise I'd have to find another rental agency. When returning the car to the agency the following week, the shuttle, which comes every 30 minutes, was 30 minutes late. I, the the person who arrived long after me, had to Uber back to the airport. I was told this is common at that location.