I came here based on the number of reviews on Yelp & the online community's overall consensus this was one of Media's best nail salons. I needed a manicure and basic pedicure before a big work trip, and as a walk-in, they got me seated right away. Unfortunately, I was not impressed with the overall experience and service and would not go back.
First, the ambiance. The same jazz CD played words-less versions of Alicia Keys and Josh Groban songs the entire time. Just getting my pedicure done, I heard the same songs 4 times. I know that is minuscule, but it didn't lend to the relaxing experience I was hoping for.
The staff was pleasant and they seem to have a decent polish selection. I could not find a solid black shade of polish for the life of me, so I requested it from the staff. They gave me the closest black they could find.
My pedicure technician was very nice and thorough. She spent an incredible amount of time making sure my calluses were gone; they use an electronic callus remover device. (I did not observe a clean brush head being placed on the device, but perhaps they disinfect it another way? I did see the same device used on my feet being used on a client directly after as I was getting my manicure done.)
My tech was extremely focused on my cuticles in particular; unfortunately, this resulted with her cutting my skin twice, resulting in bleeding on my left second toe and my right big toe. She did say sorry and proceeded to put some green liquid (which I assumed was an antiseptic, I was wrong) on it while she proceeded to continue. The leg/foot massage they perform with sugar scrub hurt more than it was relaxing, but she was able to adapt the entire way when I did speak up about concerns. I loved the nail shape she finished with, but it took forever for her to get there.
(As an aside: The basic manicure was nothing special. Again, particular focus was spent on my cuticles, and my pointer finger was also cut and bled. More green liquid was dropped on that quickly.)
I did indicate I was in a hurry when I noticed the pedicure was lasting much longer than an hour, and we did not get to my basic manicure yet. She nodded that she would hurry. In all, the entire service took from 11am to 1:20pm for basic procedures that were overall the same, if not worse quality, that I could have received elsewhere for half the time and at a relatively similar price. The inflamed cuticles and bleeding were not worth it, it was not relaxing, and I just can't justify the service. I do not foresee myself returning in the future. read more