Overall, I had a very positive experience purchasing my 2023 Hyundai Kona this past weekend. Was in…read morethe market for one, saw one I liked on Carfax for what I considered to be a super-competitive price, made an appointment to see it on Saturday. My salesman Albert was friendly, professional, and never made me feel rushed. He even took the time to drive me to my bank so I could pick up a cashier's check to pay for it in full, which I really appreciated. Once I returned, the finance department had everything ready, and the paperwork was completed efficiently. From the start of my appointment to driving off the lot was just under two hours, making the buying process much smoother than I expected. The reason I'm giving four stars instead of five is the pricing structure. The advertised price was very competitive, but the vehicle also included a protection package that I was told was mandatory. But even with that package, the final price was still lower than comparable 2023 Konas I found through Carvana and Carfax with similar mileage/accessories (sunroof, upgraded display, etc.), so I do feel that I received a very fair deal. I simply would have appreciated greater transparency about the final price from the beginning. Overall, I'm happy with my purchase and with the customer service I received from Albert and the finance team. If the pricing had been presented a little more transparently upfront, this would have easily been a five-star experience. If I'm ever again in the market for a used car, will definitely give them a shot in the future.

Don't waste your time here! They advertise a certain price then try to add lojack, ceramic…read morecoatings, and other things to raise the price on you.

I've never bought a car before but my husband had and he said "every car buying experience should…read morebe like this one!" From the very start their prices are extremely fair and obtainable. My salesperson was Joker and he was so kind and respectful, make sure we always had water and access to snacks. Everything was so smooth and easy, from the test drive to the signing at the end. All of my husband and my questions were answered when we had them and they were even kind enough to let us put a deposit on the car to hold it so we could come back the next week when our finances were in check. I'm absolutely going to recommend this location to any of my friends looking to buy a car.

Traded in my Tesla Model X for 2020 defender! couple days ago sals from the dealership called about…read morethe newly arrived defender,Perfect for someone like me who loves off-roading hiking in summer and skiing in winter.Best customer services, fast efficient experience better than any other dealers I encountered with! Got my loan and paper work done into the same day! Wanted to Recommend this place to everyone Thank you so much!

One word for this dealership: WOW!…read more I was looking for a BMW X5 and found FJ Motor Group online. From the very first phone call until the moment I drove away in my X5, the entire experience was five stars all around. Blanche was absolutely amazing. She was incredibly friendly, helpful, responsive, honest, and genuinely willing to go the extra mile. Best of all, there was absolutely zero pressure at any point. I never felt like I was being "sold" a car. It felt more like I was dealing with someone who genuinely wanted me to be happy with whatever decision I made. I'm very particular about my cars, and I had a few concerns before purchasing this one. I wanted the exterior to clean up really well, so Blanche had the vehicle professionally detailed for me. Afterward, it looked fantastic. I also wanted to have an independent pre-purchase inspection performed. Her response was basically, "No problem." She made the process incredibly easy and gave me absolutely no resistance whatsoever. The inspection came back excellent overall, with the only real item being front brake pads that would need replacement soon -- nothing unexpected on a used vehicle. The X5 had only one key when Blanche received it, and I told her that having two keys was important to me. Again, "No problem." She arranged to have a second key made for me at her cost, which saved me a significant amount of money compared with what I would have paid elsewhere. Blanche truly gives new meaning to the phrase "going the extra mile." Even the actual purchase process could not have been easier. I had already arranged financing through my credit union and arrived with my check. From the time we sat down to complete the paperwork until I was finished, it took literally about 15 minutes. I couldn't believe it. It was easily the fastest and simplest vehicle purchase I've ever made. I have purchased a lot of cars in my life -- easily 15 to 20 or more -- and this was, by far, the best car-buying experience I have ever had. Not even close. I couldn't be happier with the X5, and I couldn't be more impressed with the way Blanche handled the entire transaction from beginning to end. Going forward, whenever I'm looking for another vehicle -- or whenever a family member or friend tells me they're looking for one -- Blanche will be the first person I contact. So if you're reading these reviews because you're wondering whether FJ Motor Group is reputable or whether you can feel comfortable buying a vehicle from them, take it from someone who has bought a lot of cars: you are in very good hands with Blanche. Thank you again, Blanche. You made what is normally a stressful process genuinely enjoyable, and you earned a customer for life.

From the owner: FJ motor group offers 100+ hand selected pre owned vehicles all comes with warrantyread more

Nice and clean dealership with a good size inventory. The…read moreperson was very helpful and great customer service.

Well Auto was amazing with us. Chris was polite and very professional. This was the quickest car…read morepurchase in our family. We are very pleased and recommend all others come by for their next car. Highly trusted.

Great experience at Vex Auto! The staff was friendly, the process was smooth, and the car is…read moreperfect--highly recommend!

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

Dominic and Vicky were the BEST! They were very informative and very transparent with every detail…read moreand even got my rate lowered. They had great vibes and really were a breeze to work with. Thank you so much ! Couldn't recommend anyone more than I do these guys

Dominic and Vicky were incredibly helpful and kind. They weren't pushy at all and let me browse the…read morevehicles and take my time. Dominic was also very helpful in setting up my financing deal. I love the car I got and I would certainly recommend IMG to anyone looking at a pre owned car!

- update May 15, 2026 Dealership was able to transfer the…read moresalvage car title paperwork with Dmv, 7 weeks after purchase, very relieved title problems- 4/28/26- dmv has not received any title transfer paper in over 33 days after payment, I contacted Lawrence many times and he said he will follow up with his dmv agent, hopefully they will come through and get the car title transferred to me within 90 days otherwise I don't legally own the car despite buying for it, very uncomfortable with this situation

had an awesome experience at New City Auto in El Monte. The team here was super friendly, honest,…read moreand really easy to work with. They didn't rush me or try to push anything I didn't want -- just straight-up helpful people who care about their customers. The process was smooth from start to finish, and they made sure I understood everything before signing. You can tell they take pride in what they do. Definitely recommend checking them out if you're looking for a car without all the usual dealership stress.

To begin with, they have the world's most annoying AI answering system. I called because I was…read moreinterested in a Kia Niro EV and wanted the out-the-door numbers before driving an hour and a half to see it. I was told a sales representative would call me back with those numbers. When she called, she had an attitude from the beginning and didn't even introduce herself, so I had no idea who I was speaking with. I asked for a sales representative, which seemed to upset her, and she eventually told me she was the sales manager. I still never got her name. Nevertheless, I wanted the car. It was basically perfect for what I was looking for, so I asked for the OTD price. She gave me a number somewhere around $16,000-$17,000 for a vehicle listed around $12,500 and said the final number could go up or down depending on the tax rate. In my experience, the tax rate doesn't fluctuate enough to explain several thousand dollars on a car at this price, so naturally I asked for the breakdown showing the selling price, taxes, registration, dealer fees, add-ons, etc. I asked her to send me the breakdown before I drove an hour and a half to the dealership. She refused. When I asked why, her response was essentially, "because I don't want to." She then told me I could "get a piece of paper and write it down." If she had actually been providing a complete itemized breakdown over the phone, fine, but she wasn't. She was throwing out a total thousands above the advertised price while refusing to provide anything in writing showing how she arrived at it. At that point, I asked to speak with someone else. She clearly didn't like that, and her attitude continued to get worse. Eventually, I asked for a manager and she again told me she was the manager. I clarified that I wanted whoever was above her, and she told me there wasn't anyone and that she was the general sales manager, or something along those lines. So I asked if I could speak with someone below her because, at that point, they had to be able to handle the situation better than she was. She refused to let me speak with anyone else, so I ended the call. The most frustrating part is I was already sold on the car. I had waited hours for the callback because this Niro EV was exactly what I was looking for. I wasn't calling to waste anyone's time or haggle over every dollar. Assuming the vehicle passed my pre-purchase inspection and the numbers checked out, I was prepared to make the drive and buy it. Instead, a deal that was basically already closed was ruined because a rude sales manager couldn't recognize that she wasn't the right representative to close it and simply pass me to someone else. Asking for an itemized OTD price before making a three hour round trip especially when a car listed around $12,500 suddenly becomes $16,000-$17,000 is completely reasonable. A written breakdown and a professional conversation probably would have resulted in a sale.

They purposely ran over this kitty Tuesday, September 29th around 6:30pm. I live in the apartments…read moreright in front and saw when he moved the car at the back and ran over the kitty to leave it to die over night.

Came here for registration services and was able to get my sticker and registration processed the…read moresame day. Great and fast service! David was very helpful.

From the owner: We buy your cars even it's still on lease or in finance…read more Our vehicle registration services can provide personal fast and easy transections. No more hours of waiting outside of an DMV.