Daisy and team have helped us with three separate projects (summer 2025, winter 2025, summer 2026)…read moreand we've been really happy with the results each time. Pro Care came highly recommended to us by another provider (our home is older and hence needed asbestos abatement in addition to mold remediation). Daisy and team made every project clear, efficient and easy for us with communications / what to expect, dates etc. All air testing came back very clean and I absolutely would call them again for any similar projects or needs / recommend to friends.

Highly recommend Pro-Care Restoration. Our complex needed some mitigation work done after a…read moreunit-to unit leak which was complicated by some health issues of one resident. The crew sensitively handled the situation and were neat and clean and took all the extra precautions we requested. Friendly technicians who explained everything that we needed to know regarding. Excellent communication and very professional demeanor. Exceptional work, and they did it in a very time efficient manner.

A worked with Britton on damage from a roof leak in my daughter's room. His response was fast and…read morehis understanding of the issues and how to deal with them was complete. He then provided with the information i needed to communicate effectively with my insurance. During the clean-up he was always in close communication with me and answered texted straight away, even on his birthday (sorry about that, buddy). His team was polite, quick, efficient and respectful of our home. His pricing was very competitive and he was always upfront with every detail. I very much recommend his team. I'm attaching some images. They are focused on leaving an immaculate site. They removed a dirty, brackish mess and left a beautiful clean mold-free construction-ready room.

We used Seltzer Restoration mold remediation services for both our primary residence as well as our…read morerental properties. Britton and his crew arrived on time, got the containment area ready and blocked off and provided follow ups. They got us taken care of within a few days. He's honest, hard working and really does his best to ensure he is working according to a reasonable price. The work was done neatly and efficiently. Couldn't have asked for better! Do give them the business if you need any remediation work done.

They showed up on time, worked thoroughly, and communicated clearly throughout the process. They…read morefound the source of the leak, fixed it properly, and then took care of all the mold remediation -- cutting out damaged materials, treating the area, and restoring it so that everything looks and feels clean and safe again. I was especially impressed with how professional, careful, and respectful they were of my space. They worked efficiently and they answered all my questions. If you're dealing with water damage or mold, I highly recommend Bayco -- great work and dependable service! Thank you again for restoring my apartment.

We needed a mold removal in bath rooms. Bayco Buliders worked on even on weekends to complete the…read morejob. Would recoomend them to anyone needing mold removal.

First of all, they cancel the first appointment the day prior (less than 24 hours) because of a…read morefamily emergency. I get it, all good right? But then, when they reschedule for today, they don't answer the phone, don't show up, and don't even bother answering my texts. Horrible business. Don't ever book them.

Service was great, billing not so much. Recommend to confirm total amount ahead of time.read more

In the wake of the Palisades Fire, I learned many things about the rights of residents in hazard…read morezones due to unscrupulous vendors who prey on the vulnerable. As I oversaw the remediation of a home with seniors afflicted with dementia, they were particularly easy target for the unscrupulous. My experience with Restoration Management Company (RMC) immediately instilled me with confidence and trust. They respected the homeowners while honoring the lack of capacity. Rather than preying on seniors with dementia, RMC honored their dignity while also respecting that all decisions go through me and work order changes put in writing. Not only did they do excellent work in remediating a home that partially burned, Bridget and Ivan's team were trustworthy when they stumbled upon valuables. If a job wasn't done to their satisfaction, it was repeated. No attitude, no questions asked. When we had no idea what was up and what was down, Jared and Ivan were present to reorient us. They understood the emotional weight of a tragedy that destroyed our town and the homes of most of our family/friends. Jared and Ivan guided us through the process, what to expect when and how to best proceed in various claims. Their kindness during a time of profound stress and darkness served as a bright light in making life a bit easier with their compassion. We expected our insurer would pay vendors directly or would timely reimburse us to pay directly. All remediation projects were completed in mid-June with approved invoices submitted. We waited and waited. We asked and asked. Silence. We paid all the vendors we could out of pocket until there was no cash left to pay. We asked again. We waited. It was over 6 months before we received reimbursement from insurers. The kindness and understanding RMC showed us in waiting for the insurer to pay us mitigated the tremendous suffering caused by an unscrupulous, unkind vendor we had the great misfortune of using and has inflicted profound suffering. Every night in my prayers, I give thanks for all RMC did for my family and I cannot give high enough praise to Jared and Ivan for lightening my load.

If you're having an issue call RCM! RCM knows what they're talking about and how to get the job…read moredone safely and correctly! I couldn't recommend a better company than RCM! A pipe burst under our kitchen floor and saturated a huge area of dirt under the house which led to a strong mildew odor that plagued our house. We called several companies asking them to check under the house and see if something burst or died but was told everything looked fine. The odor only worsened and so we called RMC and they came out, went under the house and came back up a few minutes later and told us about the large area of standing water and provided photos. They informed us this was creating a hazardous area and living situation that could impact our health. In order to get a plumber to fix the pipe, we first had to remove the standing water, a layer of wet dirt and use industrial dehumidifiers to dry the ground. Once that was done, they laid down a deodorizer which was so helpful and laid a tarp ensuring the below area was now safe and a plumber was finally able to come out and fix. I went through 3 separate companies before someone who actually knew what they were doing and talking about. RMC is a true lifesaver, they were extremely knowledgeable, respectful and ensured us this could be fixed and not to worry which eased our mind. They came m Friday and by Saturday afternoon I had the area worked on and dehumidifiers set up. They were quick and made us feel like a true priority. They also helped draft up letters for insurance purposes and fought on our behalf to try and achieve coverage on filing a claim. Now we can rest assured that our crawl space is dry, and most importantly our home is once again safe. Rick and Jon (the owner) were extremely helpful and we're extremely grateful for them and the full staff at RMC for taking such amazing care of us.

I would rate this family business 10 stars if I could. Foster's Elite was referred to us by a…read moregeneral contractor from one of my husband's remodel projects (he works for a home design company). Initial contact was to get a quote for mold remediation at my father's home for future repair. However, we discovered our home had a leak so we called Foster's immediately. They confirmed the area of the leak on the roof, repaired it, painted the area with leftover paint we had on hand, cut open the wall where the leak came into the house, repaired it, then cleaned and sanitized the carpet. You wouldn't even be able to tell where the repairs were done. In addition, we had them clean and sanitize the carpets in our other bedrooms, hallway between the rooms, and the stairs. They also went the extra mile by helping us move a heavy dresser and letting us use the air mover overnight so the carpet would dry faster. They did a fantastic job overall! There were different people doing the different phases of the work. All were very professional and courteous. Everyone, including Jerry, communicated throughout the process and we were well informed. I mentioned earlier that it's a family business. We were amazed to hear all three of Jerry's sons work for the company, I've communicated with his granddaughter via text and email for billing, and even his son-in-law's mother works part-time for them. They all take pride in their work and love what they do. I highly recommend Foster's Elite and wouldn't hesitate to use them again. In fact, they'll be working on my dad's house soon.

We chose Fosters for our earthquake retrofit project. Their personal touch and professional manner…read morehelped us through every step with clear communication and honest, diligent work. Fosters is a family run company and they have begun building a trusting working relationship with us. This is the experience we wish for when working with a contractor.

Servpro Millbrae was sent by my insurance company. The office staff was communicative, however they…read moredid not inspect carefully, left holes in the floor, did not take all debris, and workers only spoke Spanish. They are expensive for an incomplete job.

DO NOT call SERVPRO of San Mateo if you have an emergency. I recently had an emergency with 1/2"…read morestanding water in my house. In Googling for local 24/7 emergency plumbers, I came across SERVPRO of San Mateo, who's website states "Available 24/7. An emergency can happen at any time, and we are ready to take your call, day or night." To be fair, someone did answer my phone call asap. However, they said someone would call me back in a few minutes. It's been several days and I never got a call back. Thank goodness something else came through because I would've been majorly screwed if I had put all my eggs into SERVPRO of San Mateo. But we did waste 5 minutes on the phone with them - if you've ever dealt with an active flooding situation with water gushing out of a pipe into your house, you'll know that every passing SECOND is a critical one, and those 5 minutes could've been spent way more valuably than phoning a flakey no-show unreliable self-reported "emergency plumber". We likely incurred some long term damage because of the time we spent on the phone with SERVPRO of San Mateo. So yeah, don't use SERVPRO of San Mateo if you have an emergency, or given how they handled this - just in general don't use SERVPRO of San Mateo.

TL:DR; Will misled us into paying upfront for much of the work that he either didn't complete at…read moreall or did poorly/not up to code. When confronted, he agreed to give us our money back but has failed to make the full payment after 9 months. He also forged our signature to pull permits because he doesn't hold a license himself. We hired Will (aka Wisal) in October 2024 for a fairly large home project, and it was an absolute nightmare. The ordeal he put us through was an extremely emotionally taxing experience for our family. On top of that, he had not honored the refund agreement for the poor and incomplete work. We are now out of the money he still owes us, and we had to find another contractor to correct the terrible work he and his "team" did. Here were the main issues that led us to fire him from our project: 1. Forged Signature: We discovered that Will pulled permits under my name without permission by forging my signature on the paperwork, which he initially told us was pulled under his company's name. 2. Suspicious Electrical Work: Before the scheduled electrical inspection, Will had his team patch up the walls, which would make it impossible to inspect the wires. We found this suspicious, so we asked 4 separate electricians to take a look. Without being able to see behind the walls, they all saw that the work was not up to code. 3. Unnecessary Electrical Upgrade: We told Will we only wanted to rewire the house and to pull the permits. He told us we're required to upgrade our electrical panel. This caused a 3-month delay as we waited for PG&E to do the work. When PG&E responded to us, they told us we actually didn't need the upgrade. We suspect this was Will's attempt to charge us for unnecessary work. 4. Pressured To Pay Upfront: He pressured us to pay upfront for fees associated with the PG&E work (e.g. trenching fees, paving fees, etc). In California, you only need to make a downpayment of up to 10% or $1000 of the total contract price, whichever is less 5. Overpaid PG&E Fees: Will charged us $3,500 for PG&E's engineering advance. We asked PG&E about the charge and were told it was only $2,500. 6. Inconsistent Team: His "team" changed all the time. Will also did not seem to know when his team would work on our house. It was only when we checked and saw that either minimal or no work was done that he would then call his team to ask why they didn't show up. 7. Constant Delays: Will would promise us work would be done by a certain time (e.g. end of the week), but those deadlines were rarely met. For example, he told us the week of February 18th that interior painting and tiling work would be completed by the end of the week. By the time we fired him on the last week of March, that work was still not done. 8. Unprofessional Work: For basic jobs like painting, his team did not cover our floors. We now have paint splatters, scratches, and drywall residue all over our floors and cabinets. After all these issues, we fired Will and demanded a refund, which he agreed to pay on a 7-week schedule. That was back in April of 2025. It's January 2026, and he still has yet to pay us back fully. Do yourself a favor and avoid this company at all costs. P.S. If none of the above points convince you to stay away from this business, run some of the 5-star reviews through an AI detector. Many of them won't pass. I wouldn't trust a business with fake reviews. Would you?

Ah, the joys of homeownership. You think you're just fixing a little leak, and next thing you know,…read moreyou're starring in your own personal horror story--except instead of ghosts, it's a scammy contractor, a roof full of holes, and a rapidly draining bank account. Let me take you back to December 2024. After some heavy rains, we noticed a leak in our living room. Enter Will of Biohazmat (license #957784), who came in like a savior in a time of disaster. We were in a bit of a time crunch, planning to leave for a three-week holiday trip, and let's be real--it does rain in SF in December. Will assured us he'd take care of everything. Roof? Fixed. Ceiling? Restored. Peace of mind? Oh, how naive I was. Red Flag #1: The Mysterious Bathroom Leak One of the first things Will did was open up the ceiling--toward the upstairs bathroom. Now, I had explained, multiple times, that the leak happened after rain. Yes, there had been a small issue last winter, but it was clearly a rain-related problem. Still, Will was on a fishing expedition, hoping to uncover a more "profitable" issue. He eventually convinced me the entire roof needed replacing. I wasn't entirely sure, but hey, the roof was old. Maybe it was time? Spoiler: It was not time. It was a terrible decision. Red Flag #2: The Roofer Who Hates His Job The very next day, a roofer showed up to apply a temporary patch. He was barely inside when he launched into a rant about how Will had been delaying his payments for weeks and how he was planning to quit and work on his own. Now, a contractor's own workers bad-mouthing him before work even starts? That's a neon sign flashing "run" in bright red letters. But between holiday prep and wishful thinking, I convinced myself it would be fine. It was not fine. Red Flag #3: The Disappearing Act We left for the holidays. Will started work in January. I had set up cameras to monitor progress. It was a different roofer - I guess the first one has already quit. Three days before we returned, Will declared the job was done and demanded full payment. I got a few blurry, low-resolution pictures (classic), but on my cameras, I could still see workers moving around. Assuming they were just wrapping up (bad assumption), I wired the money. Terrible. Idea. The Disaster Unfolds Upon returning, I did what any responsible homeowner would do--I climbed up to inspect the work. Oh. My. God. Where do I even begin? Even without being a roofing expert, I could tell this was a train wreck. There were literal holes in my brand-new roof. You know, the thing meant to keep water out. I had a contractor neighbor take a look. Then, I brought in a few proper roofers. They all independently painted the same picture: total incompetence. Some highlights from my roof's tragic new look: The roofing material wasn't properly heat-sealed, meaning large sections could be peeled off by hand. Other parts were over-torched, melting the material and making it brittle. The seals around pipes? Instead of using proper metal flashings and sealants (as is standard), they smeared on some mystery black goo. Around chimneys and walls, instead of applying material properly, they just stuck it on without capping--essentially creating pockets for water collection. Drainage system? Not sealed at all. As if they just assumed water would avoid those spots out of respect. At this point, my frustration had reached Olympic levels. Red Flag #4: Will's "Fix" Was Even Worse I confronted Will, who eventually agreed to send someone to "fix" things. Enter Victor Hernandez, a supposed "partner" of Will's. I asked if he was licensed. Will assured me he was. Victor assured me he was. Fast forward through some back and forth, Victor himself admitted the roof was beyond repair (shocker). So, naturally, Will's solution was... to have Victor re-roof it. Because clearly, the guy whose company just butchered my roof was the right person for a do-over. When I asked what system they'd be using, it was total confusion. They claimed they'd heat-glue the roof but showed me materials meant for cold application. These guys didn't even understand the product they were using. So I asked for Victor's credentials. Nothing. No response. So I did my own digging. Guess what? Victor's license (#1071828) was suspended. He had no roofing license. His general contractor license was revoked due to a lawsuit. I confronted Will. After some discussion, he agreed to pay me back and part ways. Guess what? That didn't happen either as of now. And Then It Got Even Worse... It's been four weeks since that agreement. I'm still owed $9000. No payments. And just when I thought it couldn't get worse--it got worse. Before I had the chance to redo the roof, one of the drainages (the ones they didn't bother to seal) leaked and flooded my baby's room. So let's recap: Replaced a roof that probably didn't need replacing. Got scammed out of $9000. Ended up with more damage than when I started. Flooded my kid's room.