I was actually looking for a different restaurant in the terminal but couldn't find it so ended up here which looked to be the next best thing. There was no one greeting folks as they came in so I just sat myself and waited for someone to come take my order. After awhile I realized that you can only order through the ipad which they should have someone explain when you come in. Numerous people who came in after me had the same confusion. I ordered a pretty basic cheeseburger and fries along with a side of roasted veggies. The veggies were delicious (the 3rd star is solely for these veggies FYI), the burger was way too salty for my taste I could only get through a few bites. Thankfully I wasn't starving so I didn't bother having it sent back. **Business Diners Beware** The only way to get a receipt is to have it emailed to you. They have no way to print a receipt for you. That said make sure you see it in your email before you leave, I was there for 20 minutes and had not received mine yet and when I asked the waiter he said it should show up a few minutes after I ordered and left it at that even though I made it clear I needed it to get reimbursed by my job. I had to continue insisting for some sort of resolution before he finally asked another waiter who went and got his manager. Once the manager resubmitted my email address it showed up. Way too much hassle for mediocre dining. read more

Ordered a burger with fries Fries were at least 3 days old and cold. Hard on the outside with nothing on the inside Asked for new fries, NICE server! Brought new fries, warm 3 day old fries hard on the outside nothing on the inside - I don't understand. Burger was also Cold! Sent that back. Got a new burger warm , awful stale bun, and COLD 3 day old fries again! I didn't ask for more fries but they came with the burger. $21.00! Terrible Terrible. I should have gone to Wendy's Don't eat here read more

Yay! Quality food in an airport! Hummus platter, fresh salad, roasted broccoli and Brussel sprouts. Made to order Bloody Mary, fresh-brewed iced tea, and delicious green tea. Excellent service, very expedited to catch flight read more

Ember - American Near Me - Houston, Texas

I really enjoyed the service in Houston. We had an amazing server named Kevin who our family of 3 really enjoyed. I traveled with my parents and we were headed back to Baltimore. We decided to get breakfast. I had the build your own omelet. It came with potatoes and a small salad. It was so good. Even though we had lunch on the plane a bit later, all I could think about was the breakfast at Ember. I would have had it twice if they would serve it in first class! Not that the United First Class meals aren't great, it was just that the breakfast at Ember was so yummy. Kevin was a great server. My father & mother are very particular business people and are big on service. Kevin nailed it. He brought refilled drinks before my parents could even say a word. He showed my parents how to use the digital pads to order and went above and beyond. Customer service is big and this Houston location nailed it. If you're looking for a great place to eat, head to the the United area and go to Ember. read more

Ember - Eating @ Ember while trying to play a game. I ended up losing the game because the food was so good :) - American Near Me - Houston, Texas

Definitely disappointed. I knew being an airport "restaurant" it would be overpriced but i thought it would actually be good at least. Took very long to get food even though it was not busy at all, the chkn wrap wasnt bad i admit, the salad with it was garbage (basically just some mixed greens with almost no dressing so tasted like eating them out of a bag), but the $10 side of "redneck mac n cheese" was absolutely terrible. Left a burnt metal taste in my mouth the rest of the night even after chewing much gum. The service.....well, it just plain sucked. Do not expect a water refill no matter how many times your waiter looks directly at the empty glass. read more

Our server, Terry was very helpful, without him we wouldn't have bothered. The QR system is almost impossible to use in the airport

Nehemiah, the manager took great care of us before our flight. The food and service was great. Ember is a great stop for a bite before your flight! read more

$20 for a flavorless chicken sandwich and some fries. Staff can't be bothered to even offer water. Terrible.

This place has iPads from which to order and the servers are super nice. Very efficient and polite. I am definitely come here again. read more

Ember - Cheesecake - American Near Me - Houston, Texas

While $25 for a burger with a side of onion rings and tap water feels like a bit much, I'd do it again because the burger was that good! Really, a juicy and flavorful airport burger - yes!!! I had the Ember burger on a wonderfully buttery-tasting fresh brioche bun. My burger came warm enough for me, with crispy applewood smoked bacon, Redneck cheddar, Bibb lettuce, and jalapeño aioli cooked to medium, exactly as requested via the convenient iPad order system at the table. As for the iPad ordering system, it would be better if a button to call for a water refill was available. While the ads popping up on the screen don't create a relaxing dining experience, the restaurant is located in a noisy airport, so it wasn't somewhere I'd go for a relaxed atmosphere in the first place. 3 instead of 4 stars due to the onion rings arriving soft (not soggy, but definitely lacking crispness) and at room temp. Blah. Good thing the burger rocked! read more

Good service and great burgers. A little pricey but you get a huge burger, steakhouse quality.

Don't eat bacon so I ordered the egg and cheese breakfast sandwich. Food finally came and presented in front of me was a bacon and egg breakfast sandwich. I explained that I ordered only egg and cheese. Server apologized and took it back. Came back five minutes later with a cold breakfast sandwich that had been mangled beyond belief and yet pieces of bacon were still on it. Was also served on very stale (inedible) old hamburger bun with frozen tater tots (definitely not the brioche bun and potato wedges advertised). Nobody has come to check on me so writing this review. Plus it was $18.00 and you're forced to leave a tip up front. Sigh... there goes $20+. read more

The food was decent, but probably not worth the $. About what I expect from airport food. The service was great. I sat inside and while I placed my order on the iPad, my servers were very attentive and made sure everything was going smoothly. 3 stars for food 4 stars for the service read more

Wait staff was horrible. Asked for multiple items that I didn't get. They put my tip in automatically for me and then bragged about it because that's the reason they work there. Horrible experience read more

I agree with all these reviews that the concept is great but execution leaves a lot to be desired. I work in technology. I'm passionate about user experience. This is so far from anything remotely tolerable. Where to start? 1. Tables were not bussed. We literally had to push the "call for service button" and then grab a waiter to get our table cleared from the previous guests. Grossss. 2. Imagine this: you're parched. And slightly hungover. And can't figure out how to get water. We had to flag someone down (again) to bring waters. OTG: Ordering waters should be an option under "drinks". Sorry that it's free, but IMO, having that option is better than a crappy Yelp review and delivering an even crappier customer experience. Just sayin'. 3. Food was mediocre. We ordered wings and a chicken salad. Wings were fine--liked the sauce. Chicken on the salad was dry, but it's what you would expect from airport chicken. 4. No napkins or utensils were delivered with our food. WTF. Am I supposed to use my hands? Had to flag someone down (3rd time) to get napkins and utensils. Someone made a comment about the plastic knife. Not upset about that as it's not their fault (TSA restriction). 5. Food arrived before our bottle of wine did. Had to flag someone down (4th time) to go grab it. At which point, we only had about half an hour to drink it. Good thing we love wine and this is not our first rodeo. 6. System reset before we could checkout so I had no idea what the tab was until I saw it on my credit card statement. Looks like they gave themselves a 20% tip for absolutely NO SERVICE. Consider me saltier than the chicken wings we ate. read more

While I like this bar, and what they have, I feel like they really want to take the personal interaction with the servers here, away. Maybe for anti-social people or cheap no tip people, this is great but I dont like that I have to order on a screen, assume the server got the order and will eventually bring it to me. And this is basically how I came to my rating because there was a lot of "how does this work" with no help from the staff. I had to ask the person sitting next to me. If it wasn't for them, I would have no idea what I was doing. Seems way too complicated just to get served even though, its not complicated. You just have to figure out quickly, how it works then its easy for next time. Just seems so impersonal and why would you even want to tip the staff for this? Awkward and weird but I would come back just because the beer selection is good. read more

I ordered the breakfast avocado toast. Really good. Waitress was really nice which goes a long way at any airport. Liked how they have sockets and iPads at the table. Good place to sit down and eat while waiting for your flight. read more

we had a layover in Houston and wanted something besides fast food to eat. The menu looked good. We ordered off the iPad with no problem, I didn't understand why anyone else could not figure it out, but also, I am 22. Of course the food was pricey, it's an airport. Yes they gave us a metal fork and plastic knife, but that's literally the policy at every restaurant in the Houston airport so it's really not the restaurant's fault. We waited only 15 minutes for our food and we had a server introduce herself to us before we ordered and asked if we knew how to use the iPad, and she checked in us regularly. The restaurant was also pretty slow, so that may have contributed to our good Service. The food was better than I expected, pretty good, and I was getting nervous to eat it because I read the previous reviews. The manager ran out food and was friendly. read more

Ember - Roasted jumbo shrimp fettuccine - American Near Me - Houston, Texas

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Fantastic breakfast. I had a bacon and cheese omelette, with some home fries. It was great, and so large I couldn't finish. All of the stuff that came to help us out were as friendly as can be. Very good experience, and highly recommended. read more

Horrible service. They brought my wife's food but not mine. Talked to 2 waitresses that said they would look into it but didn't. I had to get up and walk up to the open kitchen to confirm that 40 minutes into our experience my food had not been prepared. Then was lectured by the waitress to order something simple next time. I ordered a chicken pita! How much more simple can one get! And when did arguing and blaming a customer became SOP? Stay away from this place. Go to Wendy's instead. read more

Being a geek, I love the idea at Ember. They are far from cracking the code though. Ordered a glass of Federalist Cabernet at 5PM at station near gate C3. 10 min later - nothing, except I get prompted for a refill! I hit the "call your server" button. Another 10 minutes pass - nothing. I walk to the main bar and wait 5 minutes to be acknowledged. Once I got a hold of Sean/Shawn (sp?), he took good care of me, although no one at the bar knew what Federalist is, so I was given an alternative cabernet. I then ordered the shrimp cocktail and received it relatively quickly, but the girl who brought it out dropped it front of me so fast, I could not alert her that I needed a place setting/napkin. One more escalation to the bar. The huge "beer pipe" in front of the bar makes it very difficult to get bartenders' attention, so that was another 5 minutes. Not a great experience today. read more

So expensive I mean very but the food was very good and the Bloody Mary was tasty. Did I say very expensive. $42 for 1 breakfast grits eggs bacon and a blood Mary. Wow. The waitress was a pleasure. read more

Ember - American Near Me - Houston, Texas

I'm sitting in Ember waiting for my flight. This place is a millennial 's dream. You sit at a table that has an IPad. You order and pay from it you scan your boarding pass and it tells you you can pay by card or in miles. It's got tv screens and the seats are comfy. The wait staff is very nice, helpful, and don't hover like vultures. The only downer, and it's very minor, was that they ran out of Diet Coke. I highly recommend this place. It's awesome. I may not leave. Just kidding. Gotta make my flight. read more

Save yourself the time and money and go somewhere else. The only reason I'm giving one star is because my waiter was nice. The food and drinks are overpriced and not good at all. I ordered a chicken dinner which came out burnt. I ended up sending it back. I would say they have potential, but they don't. read more

Perfect place to sit and enjoy a drink or two while waiting on your flight! Service is great and seating is comfy! A little bit of class in the middle of the airport! KUDOS! read more

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Horrible experience. I waited for over 30 minutes and eventually had to leave to avoid missing my flight. They brought my food out in a container at the last minute, and when I opened the container, I found a latex glove on the food. I'm so frustrated to have paid for something I ended up throwing out. read more

Ember - American Near Me - Houston, Texas

Actually tasty food. I was in for breakfast, and was impressed by the quality and quantity of the dishes. Good selection and the service was fast. The staff was courteous and efficient. Due to COVID they are using single use containers a lot, but they are of good quality so you don't feel cheated. read more

Runny eggs. Awful service (I still don't have the salt and pepper I asked for). Extraordinary overpriced. Save your money and go to the Potbelly or Wendy's. For $14, you'd think the eggs would be done right. The salad dressing wouldn't pucker you lips because it's so tart. They make it easy not to tip, too. You enter your order on their iPad in the table and pay that way too. They don't want you interacting with humans. Maybe that's why I didn't get the salt and pepper. They deserve 1/2 if a star, but I can't go that low. Just plain AWFUL AWFUL AWFUL. Sorry to visitors from other towns that are exposed to this atrocity. Houston is so much better for for than this... I'm so very, very sorry. read more

Where do I start? Can I honestly give this crap hole zero stars? What. The. Eff??!! The idea seems fine but the execution and reality is a disaster. Sit wherever you want and order directly from an iPad. Awesome, right? Wrong. I mean it's fine if you don't want any water at all. Or silverware. Or any human eye contact. The staff walks around like robots doing what they are told as if they are in The Matrix. For the love of God, do you see me? Do you see anyone? Everyone around me was dumbfounded. "Can I get some silverware?" "Can I have some water?" It was actually sad. For the first time in my life I was served chicken wings that had been tossed in a COLD wing sauce. Not kidding. They didn't even heat it up. You have to actually try to do something that ridiculous. Sent them back and told them to keep them there. My burger was good once I got it and the beer was cold. So what?! I will literally go to McDonalds next time. They need to shut this place down. It's an embarrassment to our city. OTG comments that they are sorry and want more details via private message? What else do you need? I saw the same comment on another review. Look at all the reviews, bro. You run a terrible business. read more

It takes a lot for me to leave a review but the staff here was so incredibly friendly and genuine and they deserve all the praise. After a horrid experience with rude TSA agents, Angie immediately turned our day around with her kindness and personability. Also shoutout to Kenny who made sure we had everything we needed and the manager for her comedic relief. Everyone had such a positive attitude and took the time to make sure we had a memorable experience. The beer and food were also great and the atmosphere is super nice! read more

I got the Korean Chicken as the meal. Drenched in bad Korean sauce and cold chicken. Don't get this. Fries were good at least. That meal was $14, way over priced. I got a side of Mac-n-cheese, which was at least hot. However, it lacked flavor. This was $10. Again, over priced. Also, 30 minutes to get my food. Nice that you get your own outlet but food quality is not there. read more

Ember - Don't get the Korean Chicken sandwich. Cold chicken and drenched in bad sauce. - American Near Me - Houston, Texas

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Non-existent service. Why tip a robot? Food was great though! Come here, eat well, save money on the tip. :) Just to clarify, ordered wine and it'd just sit at the bar waiting to be delivered. Unfortunately the iPad can't grab drinks from the bar yet. Don't blame the servers, they probably don't ever see the tips anyway. Restaurant should just pay them well and cut the tip system. Let's not pretend you have service to be tipped here. Now let's see that auto-reply! read more

I came here because I was attracted to the large number of beer taps. Don't come here if you're looking for some beer... The beer list is mediocre. Anyway, I don't understand the iPad ordering system. My wife and I sat at the beer and the service was completely cold.. The bartender didn't even crack a smile and was completely disinterested. Want a water refill? Forget about it! I was scolded because I didn't ask for an ice water on the system... Seriously? It was free! The chicken sandwich was good, but took a but of time. Patience is key. If this place ditched the iPads, it would be so much better. read more

Very slow service, not personable, they have you order through QR which is normal for the airport, but then me and the lady next to me both had to ask for our drink after waiting 10min. Also out of multiple beers that are listed in the QR site. read more

Inviting place to sit and charge your devices. Other than that not completely satisfying for the price. Wings were great but they didn't bring the sauce promised with it for dipping. Also ordered the fried chicken sandwich. No flavor, bun was extremely dry, Fries were good thankfully. If your a foodie, go to Wendy's. I would not spend money to eat here again. read more

Came here just for a glass of wine while i waited for my flight, the staff was very nice and friendly and the place was clean. I like the ordering system it was easy for me since it wasnt my first time. However I heard other customers complain because they didnt understand it. read more

Ember - American Near Me - Houston, Texas

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Dude this place gave me the worst service in the freakin world. I'm not gonna make too big a deal over airport food pricing but for almost $30 for a chicken sandwich, fries and a small drink, I should expect really good service. They got me my $5 small drink almost right away, cool. But my chicken sandwich and fries took almost 30 minutes to get. When I asked one of the waiters for an update, they got me the food immediately. Giving me the impression they already had it waiting for a good amount of time but they just let it sit there while I starved. Those waiters are really lucky they were present when I was on my way out. Because I wanted to leave a sizable mess for them to clean. Because the pay keyosk made me leave them a sizable tip. For that garbage service. You've got to be kidding me with this place read more

I ate there while waiting for a flight. I had an hour and a half, so plenty of time or so I thought, but when I finally received my order I barely had enough time to eat before my plane boarded. I also never received my receipt even though I tried to have the server email it three different times to two different email addresses. read more

Food was good. Service was almost non-existent. You order on a tablet with confusing mods/options. You have to pay, including the tip, in advance. Other than someone from the kitchen bringing the food, nobody ever comes to the table. You have to flag someone down to get a refill. Yet there's a crew standing behind the bar chatting. read more

Awful, food poisoning from the corn beef sandwich. We should not have eaten the sandwich. My husband was starving and ate it anyway. We should have return it ...lots of fat but we didn't. I didn't eat my half because it was awful. The chicken wings were cool, just dumped in sauce and looked liked it had freezer burn on the wings. I didn't eat those either , my husband ate 2 of them too. Our fault because we should have returned our food but we didn't. EMBER 's fault for serving such disgusting food and the Chef was at fault for preparing it and serving it. My husband has been very sick since last night, today and I pray it won't last days. Don't go there, and it wasn't cheap, just get pizza -be safe. read more