........Just got a kitchen from them Erica is very friendly…read moreand knowledgeable !!!!!!!!!!!!!!!!!

We haven't had the countertops installed yet, but working through the sales the staff has been…read morefantastic; easy to work with, understood our wants and needs, and we're very courteous and confident in their knowledge.

I really was excited to go into the place to actually see items I've researched online on BUILD.com…read more(which is a GREAT site !! ). I was very disappointed and mad that there wasn't any attention to my questions and inquiries about the certain products I've picked and they kept directing me to other products that were either, wrong finish, and wasn't offered in my finish, wrong type of product (I require ADA compatibility)..... and so on. I realize they can't carry EVERYTHING in stock , but at least HELP w/ products that are compatible w/ what I've chosen..... and fake it ..... show you care ( ? ). We are paying for your salary, and or commissions. If you like what's available on BUILD.com ...... I recommend doing your research on additional sites, then if you really need to feel it up close..... call local hardware store. Seems like these reps just want to collect a paycheck and not help out unless your a fancy designer spending for a client, and not $50 + for a shower head.

We purchased a laundry sink from Ferguson's and it was a stainless steel and it started to rust…read more They replaced the first sink but when it happened the second time with the second sink, same brand, they would not replace it. So just watch what you buy at Ferguson's and watch their policies

I can't really express how much I regret the decision to refloor my house using Floor and Decor's…read moreservices. I had gotten a modestly higher quote from a smaller local company and I can't help but wonder how this whole project could have gone. A few things about my house- it is really old and that was going to complicate things no matter what. I suspect the previous owner DIY'ed a bunch of stuff, which also added some challenges. I have taken all of that into account, and this experience was still terrible. A few positives: I am a single homeowner so the financing options that a large company was able to provide really did help. There was no way I could afford this out pocket. The downstairs subfloors needed to be replaced as well, and now that's done. On to the rest. I used the contractor sent by Floor and Decor. This project took over a month to complete. My house is a bit more than 1200 square feet. Delays in manufacturing the stairs was cited as the main culprit, although I was originally quoted one week for that to be done. The flooring overall looks okay with some significant issues. There is a Murphy bed in one of the rooms. This is not a permanent fixture; it's basically Ikea furniture with the standard Ikea wall anchors. I was told that it could be moved, but at installation it was not. It is in a room downstairs, so not only was the flooring installed around it, the subfloor was as well. If that Murphy bed is ever needing to be removed, I will now be left having to deal with a significant hole in the floor several inches lower than the rest of the floor in the room. The stairs were really the worst part. Removing the carpet was super difficult (that whole previous owner DIY issue). It took most of the day to get it up, and removing it damaged the walls in some areas. When the stairs were installed (again, a month later) they were just put in with no finishes, chunks of plaster still missing. It looked absolutely horrible. That install happened while I was at work, so I came home to a total mess and saw the job had been marked as complete. I reached out to the contractor and did not receive a response. I then reached out to the store. The flooring designer had told me to email her with any issues. I sent the email to her attention and did not receive a response. After waiting a few days, I sent it again (it is a general department email) asking for anyone who could assist to respond. Still no answer. I finally looked up the store manager and emailed him directly. No response. All of this took place over the span of 2-3 weeks, I was conscientious of giving them time to respond, and was respectful in all of my communications, both to the store and the contractor. Nearly another month passed before the contractor texted me. I had to press, but he agreed to come plaster the damage. He did that while I was out of town, but my petsitter was able to let him in. She texted me afterwards to ask if anyone would be back, saying it still looked terrible. She was right. At this point I am just too frustrated to keep trying, so I'll have to finish it myself. The other challenge was all the little things they did not tell me they would not do. Caulking the baseboards, repainting, any finishes or touchups were left undone. When I asked along the way, I was told by the installer that they don't do that. It would have been great to know that up front. A fun extra issue: the trim the contractor chose is not wood, but plastic with a sticker on it. It's already damaged. TL;DR, work done was a huge challenge and looks unfinished. Product quality is subpar. The store offered zero support. I don't see myself using this company in the future, or recommending others to do so. I paid over $12k to have to finish the work myself.

Absolutely amazing customer service and unbeatable selection and pricing! I am a house flipper so…read moreI've made the rounds at supply stores and Floor and Decor is always our go-to for LVP and Tile. They cannot be beat! This Tacoma location really impressed me with the service they provided. We were asked multiple times while shopping if we needed any assistance and that was nice. We had plenty of space to work on our designs and make a plan as well. We worked with Ryan Mckechnie at the Pro Desk and he went above and beyond for us. He even stayed past the pro desk time to make sure we had the tile we wanted to leave with that day (and have the rest delivered). The guys for loading were gone so Ryan made sure he stayed and loaded it up for us. We were so impressed with his kindness and willingness to serve. This location has earned our business! We also worked with Sona in getting everything in our order ready for Ryan. She was fantastic and very helpful! Thank you so much Ryan! We appreciate you!! PS. There is a wireless charger for phones at the pro desk. That's a fun perk! Oh! And the bathrooms are actually clean!

They were careful to help me select the right products , were prompt to get more parts when…read moresomething failed and we're kind throughout the process

I stopped by needing a new kitchen faucet and some help troubleshooting a broken bathtub drain…read more The team here was very friendly and knowledgeable. They went above and beyond helping understand how to fix my drain, finding online videos that showed how to remove the drain (a daunting task until you see it done), and even hooking me up with the right tool to do it and a replacement part that they had on hand. Their selection of kitchen faucets was impressive, and they had the one I wanted on hand at their warehouse down the street. I was able to head home same-day with the tools and fixtures to tackle two projects with confidence.

Gentry Custom Woodworking did an excellent job designing, manufacturing and installing our new…read morekitchen cabinet. It has seven sliding shelves on each side. They glide out and are easy to load. High-quality materials and work. I saw them at the Tacoma Home Show and had been talking with them over a two-year period. When I was ready to move ahead on the project, Aaron came out to see the site and submitted the proposal. Before starting work, he returned to verify measurements and the layout. When the cabinet was ready, he and Kevin came out and did the installation. They also took the cabinet that was there and moved it downstairs and repaired two of the doors, so it is now useable. I had forgotten that I was supposed to order the hardware to match what we already had. Aaron took photos and placed the order and returned and installed the hardware when it arrived. We appreciate the attention to detail and the willingness to go the extra mile. Great Job and Great Customer Service!!!

Wonderful service, excellent quality product. It is important to feel prioritized when acquiring…read moreservices for custom work, and the entire process from start to finish was exactly how I felt while contracting with this company. I highly recommend!

We absolutely love our countertops! I didn't read reviews before we decided to go to L&D and I'm…read moreglad I didn't. They were recommended by the company that made our cabinets. I don't know what other people expected from L&D but from my experience they were knowledgeable, helpful, and accommodating. Other stone suppliers wanted to put a seam at the center of my sink because it's a long run but L&D didn't do that. The one seam I have in my kitchen is minimal and not noticeable unless you look for it. Customers need to keep in mind that you can't always get what you want with natural stone. If it break they aren't going to want to pay for an additional slap. I recommend L&D. My advice is to take a breath and shop around. We have a beautiful updated kitchen and we literally saved thousands and got the same aesthetic we would have gotten from other more expensive companies.

Our contractor and realtor recommended LD and I have been really happy. They are now doing…read moreflooring and got a great deal on quality Vinyl Plank Flooring

My daughter loves this store, she looks through every isle and is always amazed at what is…read moreavailable.

Save your time and money and just go to Claire's. Bought a Hello Kitty Squishie here. Returned it…read morewithin half hour, with receipt, unopened, as I found the actual squishie I've been looking for in a different shop. The clerk said it could not be returned, but that he would ask. Then the manager called her manager and they too said it couldn't be returned. There is no signage that says these squishies are not returnable. The receipt says items are returnable within 7 days. They wont make an exception. Definitely just go to Claires for your squishies. They obviously may have some unspoken "oops this thing cant be returned" on any number of items. The clerk and manager were nice but the business policies are shady. Also they said they haven't been approved to put a sign up that the Squishies are not returnable? They should verbally tell customers then.

It's been at least 5 years, I had them put counters on my upstairs and downstairs kitchen. The job…read morewas done and I had no issues that were obvious. The sink on the downstairs kitchen that they installed started to leak. We thought it was the pipe upon further inspection we saw it was the actual sink ( stainless steel), it seems while installing it they cracked it and instead of getting a new sink that I paid for, the workers patched it. It is so stuck that instead of being able to unhook and release it, we tried to dissolve glue with everything we could find, now unfortunately, we are going to have to break the stone to be able to change out the sink. So there will be an expense that I shouldn't have to bear. As I said it took awhile but the glue finally gave. I will never give them my business nor will I recommend them. Shoddy work.

Very Helpful. Experienced craftsmen. Professional and affordable. I would recommend them and their…read moreproducts to anyone.

from start to finish everything went smoothly, all questions were answered no matter how many calls…read moreor emails you made, always polite and knowledgeable, installation was excellent they made sure to include you in on even a minor change. And the quality of the quartz is beautiful

Slow to return calls, after two weeks finally got an estimate, asked if they offered a veterans…read morediscount, never heard from them again. Yeah for them.