........Just got a kitchen from them Erica is very friendly…read moreand knowledgeable !!!!!!!!!!!!!!!!!

We haven't had the countertops installed yet, but working through the sales the staff has been…read morefantastic; easy to work with, understood our wants and needs, and we're very courteous and confident in their knowledge.

I can't really express how much I regret the decision to refloor my house using Floor and Decor's…read moreservices. I had gotten a modestly higher quote from a smaller local company and I can't help but wonder how this whole project could have gone. A few things about my house- it is really old and that was going to complicate things no matter what. I suspect the previous owner DIY'ed a bunch of stuff, which also added some challenges. I have taken all of that into account, and this experience was still terrible. A few positives: I am a single homeowner so the financing options that a large company was able to provide really did help. There was no way I could afford this out pocket. The downstairs subfloors needed to be replaced as well, and now that's done. On to the rest. I used the contractor sent by Floor and Decor. This project took over a month to complete. My house is a bit more than 1200 square feet. Delays in manufacturing the stairs was cited as the main culprit, although I was originally quoted one week for that to be done. The flooring overall looks okay with some significant issues. There is a Murphy bed in one of the rooms. This is not a permanent fixture; it's basically Ikea furniture with the standard Ikea wall anchors. I was told that it could be moved, but at installation it was not. It is in a room downstairs, so not only was the flooring installed around it, the subfloor was as well. If that Murphy bed is ever needing to be removed, I will now be left having to deal with a significant hole in the floor several inches lower than the rest of the floor in the room. The stairs were really the worst part. Removing the carpet was super difficult (that whole previous owner DIY issue). It took most of the day to get it up, and removing it damaged the walls in some areas. When the stairs were installed (again, a month later) they were just put in with no finishes, chunks of plaster still missing. It looked absolutely horrible. That install happened while I was at work, so I came home to a total mess and saw the job had been marked as complete. I reached out to the contractor and did not receive a response. I then reached out to the store. The flooring designer had told me to email her with any issues. I sent the email to her attention and did not receive a response. After waiting a few days, I sent it again (it is a general department email) asking for anyone who could assist to respond. Still no answer. I finally looked up the store manager and emailed him directly. No response. All of this took place over the span of 2-3 weeks, I was conscientious of giving them time to respond, and was respectful in all of my communications, both to the store and the contractor. Nearly another month passed before the contractor texted me. I had to press, but he agreed to come plaster the damage. He did that while I was out of town, but my petsitter was able to let him in. She texted me afterwards to ask if anyone would be back, saying it still looked terrible. She was right. At this point I am just too frustrated to keep trying, so I'll have to finish it myself. The other challenge was all the little things they did not tell me they would not do. Caulking the baseboards, repainting, any finishes or touchups were left undone. When I asked along the way, I was told by the installer that they don't do that. It would have been great to know that up front. A fun extra issue: the trim the contractor chose is not wood, but plastic with a sticker on it. It's already damaged. TL;DR, work done was a huge challenge and looks unfinished. Product quality is subpar. The store offered zero support. I don't see myself using this company in the future, or recommending others to do so. I paid over $12k to have to finish the work myself.

Absolutely amazing customer service and unbeatable selection and pricing! I am a house flipper so…read moreI've made the rounds at supply stores and Floor and Decor is always our go-to for LVP and Tile. They cannot be beat! This Tacoma location really impressed me with the service they provided. We were asked multiple times while shopping if we needed any assistance and that was nice. We had plenty of space to work on our designs and make a plan as well. We worked with Ryan Mckechnie at the Pro Desk and he went above and beyond for us. He even stayed past the pro desk time to make sure we had the tile we wanted to leave with that day (and have the rest delivered). The guys for loading were gone so Ryan made sure he stayed and loaded it up for us. We were so impressed with his kindness and willingness to serve. This location has earned our business! We also worked with Sona in getting everything in our order ready for Ryan. She was fantastic and very helpful! Thank you so much Ryan! We appreciate you!! PS. There is a wireless charger for phones at the pro desk. That's a fun perk! Oh! And the bathrooms are actually clean!

They were careful to help me select the right products , were prompt to get more parts when…read moresomething failed and we're kind throughout the process

I stopped by needing a new kitchen faucet and some help troubleshooting a broken bathtub drain…read more The team here was very friendly and knowledgeable. They went above and beyond helping understand how to fix my drain, finding online videos that showed how to remove the drain (a daunting task until you see it done), and even hooking me up with the right tool to do it and a replacement part that they had on hand. Their selection of kitchen faucets was impressive, and they had the one I wanted on hand at their warehouse down the street. I was able to head home same-day with the tools and fixtures to tackle two projects with confidence.

Gentry Custom Woodworking did an excellent job designing, manufacturing and installing our new…read morekitchen cabinet. It has seven sliding shelves on each side. They glide out and are easy to load. High-quality materials and work. I saw them at the Tacoma Home Show and had been talking with them over a two-year period. When I was ready to move ahead on the project, Aaron came out to see the site and submitted the proposal. Before starting work, he returned to verify measurements and the layout. When the cabinet was ready, he and Kevin came out and did the installation. They also took the cabinet that was there and moved it downstairs and repaired two of the doors, so it is now useable. I had forgotten that I was supposed to order the hardware to match what we already had. Aaron took photos and placed the order and returned and installed the hardware when it arrived. We appreciate the attention to detail and the willingness to go the extra mile. Great Job and Great Customer Service!!!

Wonderful service, excellent quality product. It is important to feel prioritized when acquiring…read moreservices for custom work, and the entire process from start to finish was exactly how I felt while contracting with this company. I highly recommend!

We had a wet bar installed. Juan was on time, professional, and did a great job. We will use them…read morefor any future projects. We will also recommend Elite Kitchen & Bath to our family and friends.

From the owner: We are a cabinet shop that provides great customer service and affordable prices for your Kitchen…read moreand Bath Remodel. Contact us today to get a free estimate.

We absolutely love our countertops! I didn't read reviews before we decided to go to L&D and I'm…read moreglad I didn't. They were recommended by the company that made our cabinets. I don't know what other people expected from L&D but from my experience they were knowledgeable, helpful, and accommodating. Other stone suppliers wanted to put a seam at the center of my sink because it's a long run but L&D didn't do that. The one seam I have in my kitchen is minimal and not noticeable unless you look for it. Customers need to keep in mind that you can't always get what you want with natural stone. If it break they aren't going to want to pay for an additional slap. I recommend L&D. My advice is to take a breath and shop around. We have a beautiful updated kitchen and we literally saved thousands and got the same aesthetic we would have gotten from other more expensive companies.

Our contractor and realtor recommended LD and I have been really happy. They are now doing…read moreflooring and got a great deal on quality Vinyl Plank Flooring

My daughter loves this store, she looks through every isle and is always amazed at what is…read moreavailable.

Save your time and money and just go to Claire's. Bought a Hello Kitty Squishie here. Returned it…read morewithin half hour, with receipt, unopened, as I found the actual squishie I've been looking for in a different shop. The clerk said it could not be returned, but that he would ask. Then the manager called her manager and they too said it couldn't be returned. There is no signage that says these squishies are not returnable. The receipt says items are returnable within 7 days. They wont make an exception. Definitely just go to Claires for your squishies. They obviously may have some unspoken "oops this thing cant be returned" on any number of items. The clerk and manager were nice but the business policies are shady. Also they said they haven't been approved to put a sign up that the Squishies are not returnable? They should verbally tell customers then.

It's been at least 5 years, I had them put counters on my upstairs and downstairs kitchen. The job…read morewas done and I had no issues that were obvious. The sink on the downstairs kitchen that they installed started to leak. We thought it was the pipe upon further inspection we saw it was the actual sink ( stainless steel), it seems while installing it they cracked it and instead of getting a new sink that I paid for, the workers patched it. It is so stuck that instead of being able to unhook and release it, we tried to dissolve glue with everything we could find, now unfortunately, we are going to have to break the stone to be able to change out the sink. So there will be an expense that I shouldn't have to bear. As I said it took awhile but the glue finally gave. I will never give them my business nor will I recommend them. Shoddy work.

Very Helpful. Experienced craftsmen. Professional and affordable. I would recommend them and their…read moreproducts to anyone.

I've worked with Albert Lee Appliance over the past few years across several remodels, and they've…read moreconsistently delivered a great experience from start to finish. Manny, my sales rep, has been fantastic throughout -- always responsive, knowledgeable, and genuinely invested in making sure I get the right appliances for each project. It's rare to find that level of personal attention, and it makes a big difference. Most recently, I completed a remodel featuring high-end Thermador appliances. When my new plumbed coffee maker ran into issues, Albert Lee handled it with professionalism and care. They sent a technician to assess and attempt a repair, and when that didn't resolve the problem, they didn't hesitate to replace the unit entirely and arranged the installation promptly. RJ and Randy came out to install the replacement, and they were outstanding. They were professional, efficient, and had a genuinely great attitude throughout the whole process. You could tell they took pride in their work and actually cared about the customer experience -- not just getting the job done. Whether you're working on a major remodel or a single appliance purchase, I highly recommend Albert Lee. The team, from sales to service, really sets them apart.

We have purchased several appliances from Albert Lee (Tacoma) but will no longer do so. We recently…read moreexperienced very poor customer service regarding the installation of a dishwasher. We were told that the dishwasher would be installed for $200 less than their regular amount ($350) in order to meet Costco's overall price. We were informed that if any electrical or plumbing work was needed to meet new code there would be an additional charge, which is reasonable. Installers do not give estimates ahead of time. That, and the fact that I trust the craftsmen I have worked with in the past, led me to hire my own plumber and electrician. Everything was ready and up to code for the installers. When the installers arrived, they said that they would need to charge a $200 fee for a trap tailpiece, which is an $8 part at Home Depot and takes 5 minutes to install. When I balked at that ridiculous price, they said I could install it myself, but that would mean they would have to return later for an additional installation fee. They would have me either way, in other words. Having no real choice, I signed off on the work. It took the man less than 5 minutes to install the $8 part and I paid the $200. I called our salesperson, who was understanding and bumped it up to his manager. She informed me that there must have been a misunderstanding because installation companies often need to return at a later date due to work needing to be done, and there is NEVER an additional fee. She would call the installation company and see what could be done. She left a message on my wife's phone the next day, stating that the installation company said we had signed off on the work so nothing could be done. That was it - no explanation from her - just sorry, but you signed off on it. No further follow-up. Due to the lack of help from the store manager, I wrote up the entire scenerio and sent it to the Albert Lee company onlne (the only place to send comments) and, after several weeks, I have still not heard a word from anyone. I understand that a mistake can be made, but making us feel that we had no option but to pay the $200 fee, when they should have come back later at no additional charge, was "blackmail" in my opinion. MY ADVICE: NEVER allow an appliance company to use their own installation company. You do not know their installers, nor do you know their prices. Have reputable electricians and plumbers of your choice do the work, including installation. They should come out ahead of time to give an estimate of work needed and price to install. NEVER trust installers you do not know. We had planned to purchase a refrigerator next - our fourth appliance from that store. That will not be happening now. Lesson learned. Trick me once, but never again. They are losing future sales for a mere $200.