Would give 6 stars if I could. We had an emergency with a large rug and pad that we had obtained from another company, which was for my mother's new place. The movers were scheduled to deliver furniture in 6 days, so time was of the essence. But the rug/pad were too big and wrinkled from being folded. Enter Alex at Tacoma Floors. I messaged him on a Saturday, he replied early the next day (Sunday, a day the business is typically closed), and we met on Monday. I'd told him it was an emergency, and he not only fit us into their schedule, but also did the job himself efficiently and beautifully. The solution involved cutting the rug and pad to fit around a post along one wall, and when he was done, it was perfect - actually looked like the rug went underneath the post. He also worked very hard to get the large (12' x 15') rug and pad placed perfectly, rolling them out several times so as to work out the wrinkles. He had explained from the first that it was not their typical job, but his expertise and talent are evident from the work he did. Also, despite working us in at short notice and doing the job after usual business hours, I believe he did not charge nearly enough for the job (and certainly did not capitalize on the emergency that it presented to us). The expertise, honesty, and professionalism of this company deserve 5+ stars. I (obviously) highly recommend them and will not hesitate to call them for any future flooring needs. read more
