I had such a wonderful experience at People Optical! I brought in my Tory Burch sunglasses because…read morethe frames had stretched out and become too wide. They were incredibly friendly and courteous, adjusted them perfectly, and didn't charge me anything for the service. It's so refreshing to experience this kind of customer service. They made such a great impression that my husband and I will definitely be coming back when we're ready to purchase new sunglasses. I highly recommend People Optical and am so happy to have found them!

I highly recommend this local optical shop. Not only is the staff always friendly, but they also…read moreassist customers by making free adjustments if you stop by with any issues--even for glasses not purchased there. Furthermore, the lens replacement service is excellent; the lenses are fitted perfectly, ensuring top-notch quality that leaves me completely satisfied. I highly recommend this shop. Thank you to Jake & his team!!!

Saw Dr. Chiu for a routine eye exam and for a prescription for a set of reading glasses, since I…read morehadn't been in quite some time - you know, because I don't like participating in the otherwise nefarious world of "healthcare." This visit, however, was actually a pleasure. Dr. Chiu was super friendly and amiable. She had lots of enthusiasm, and she happily and eagerly answered all of my questions about eye balls. I didn't feel rushed or pressured into anything, and she seems like a really great doctor who actually cares about her patients. Much respect. The staff was also great: very nice and helpful. Highly recommended.

I came in for an urgent call-in appointment on a Friday morning after a sports-related incident the…read morenight prior. The receptionist was kind enough to slot me in even though they were already full for the day. The optometrist that examined me was thorough and succinct in communication. He was extremely reliable in answering some questions I had regarding physical limitations related to the aftercare and walked me through the retina scans. Highly recommend this business ! They are professional, kind, and really care for the patients!

I have been a patient of Dr Liu for ten years. He and his staff are friendly and professional. I…read morehave never had an eye doctor who takes as much time to know me and explains in detail the full extent of my vision health as he does. I also have an HMO eye doctor but I prefer consulting with Dr Liu because he has more time to spend with me and doesn't rush through my exams.

Unfortunately not the best service when it comes to basic communication and follow up. Also, priced…read moreabout $100 higher than anywhere else. I came in about a month ago to get contact lenses for the first time. After seeing the perfect reviews, I decided to give Optometry Corner in Irvine a try despite the higher price for an eye exam. I was told that my contact lenses would arrive a week after my eye exam. After a week I didn't receive a call and when I called to check in, I was told that my contact lenses were delayed for a month and then was told that it was the standard wait time. So I waited, a few weeks passed by and then I received a phone call that my left eye lenses have arrived and if I already picked up my right eye. No I haven't, because they haven't arrived yet. So another week went by and I finally got a call that my right eye lenses have arrived and I can finally come and pick up my trial lenses. Keep in mind, this is my first time getting contact lenses. When I come into the store, they hand me a little brown bag with my lenses and tell me "that's it". After arriving home and realizing the difficulty of wearing lenses, I call the office of Optometry Corner to schedule a training session. The girl mentions that since it was my first time I should've had that scheduled but due to a new hire and miscommunication, I will have to wait to see a doctor for the training. I hate to be on the side of negativity or even leave a bad review on a business that requires hard work, but unfortunately the incompetence of basic customer service interaction has been ridiculously frustrating and has worn my patience thin. For now, I will see how things go moving forward with the upcoming appointment.

I just want to say thank you to Rachel who helped fix my son's glasses. I am very appreciative as I…read morewaited there about 15 minutes before closing. She fixed them very quickly and even made them look like brand new. I asked how much and there was no charge. I was speechless. Thank you Rachel. Maybe a few years back as well, the owner came out and took time out of her busy schedule on the weekend to get my wife her much needed contacts for work. They go above and beyond, very thankful we are.

2nd update in response to the business owner, Scott: Scott,…read moreplease don't deflect my concerns by referring to privacy laws and your office records. My concern is the lack of response and proper follow-up from your staff. To clarify, my original review was regarding an incident involving my husband on 9/16. He called your office because his previous emails and text messages regarding his medical records had not received a response. No one answered his phone call. Instead, he received a text instructing him to communicate with the office by text--even though he had already been trying to reach your staff by both email and text without getting a response to his request. As for my own experience, I have also had difficulty getting my questions properly addressed. I have received repetitive or generic text responses that did not actually answer what I was asking. Simply sending a text within 24 hours does not mean that a patient's question or request has been addressed. We have been patients at your office for over seven years, and this review reflects our actual recent experiences. The issue is not whether your records show that a text was sent. The issue is the lack of meaningful responses, follow-up, and communication when patients are trying to get assistance. Rather than focusing on defending your office's response-time records, I hope you will take this feedback seriously and improve how your staff communicates with and follows up with patients. Update -To the business owner, Scott: I would like to clarify that the incident regarding the unanswered emails, texts, and medical record request happened to my husband over the past two weeks. As for my own experience, every time I have communicated with your staff by text, I have received the same repetitive responses rather than a clear answer addressing my actual question or concern. This has made the communication feel extremely unhelpful and frustrating. Scott, I strongly suggest that you provide better training to your staff on how to communicate with patients, respond to questions directly, and properly follow up on requests. After being patients at your office for over 7 years, we know the level of service and communication we used to receive, and unfortunately, our recent experiences have been very disappointing. Original post- I hate to leave a negative review, especially since we have been coming to this optometry office for over 7 years. Our communication with the staff had always been fine until recently. For the past two weeks, we have been emailing and texting the office to request a copy of our latest medical records. After receiving no response, we called the office and left a voicemail, but no one answered. We then received a text asking us to communicate with them by text instead. It is extremely frustrating and ridiculous that we were asked to text them after no one answered our call, yet they still did not respond to our text messages. We have continued trying to contact the office by phone, email, and text, but have not received a response. As of today, we still have not received the medical records we requested. After being patients here for more than 7 years, this experience has been extremely disappointing. Obtaining your own medical records should not require repeated emails, text messages, and phone calls over a period of weeks. I hope the office takes this feedback seriously and improves its communication and responsiveness. For anyone considering this optometry office, I recommend taking our recent experience into consideration.

At close to 80 had many optometrists but Dr Chen stood out as awesome. Took his time and explained…read more the exam and felt comfortable. He speaks 3 languages and has a great personality. Cynthia, his assistant helping us choose glasses also did an awesome job of making the most out of our insurance allowance and getting the best quality lenses. Would highly recommend this place.

I wanted to share my experience with Dr Alan Chu. I've had many optometrist in the past but he was…read morethe most thorough one I've ever had. Not only was I relieved to know my prescription hasn't changed, but he also took his time to explain to me how the eye works in detail. He explained why my eyes were healthy by showing me a picture of my eye. He also answered all my questions patiently, including answer to a question no other optometrist has been able to answer before. I was amazed how knowledgeable he was. On top of that he was personable and easy to talk to. I cannot recommend him enough. You won't be disappointed. I will be bringing my family to see him soon. Thanks Dr Chu and golden vision!

5 Stars for Dr. Lisa Mak. The waiting room was full of patients but she didn't rush my appointment…read moreand listened to all my questions and requests when I explained that I needed strong sunglasses for sports to help me see the ball clearly. She was a great listener and was very caring. I was very impressed since she appears quite young but very knowledgeable.

Beautiful shop with great selection. Staff is very knowledgeable and helpful. Big thank you to Zack…read morefor all of his help.

Thank you, Dr. Mak and team for a great experience! I realized it had been a little while since my…read morelast eye exam and after a quick Yelp search I came across Irvine Optometry. They're just down the street and had plenty of availability for the upcoming week. I also appreciate that they have appointments after 5pm so I could come after work. Her team is super friendly, greeted me when I arrived and got me all set up for my appointment. I appreciate how efficient they were, I don't think I was here longer than 30 minutes, if that. Dr. Mak answered all my questions and helped me understand my next steps. Highly recommend this office for anyone in the Irvine area!

Dr. Lisa Mak is so wonderful and I trust her expertise with my eyes. She's made a significant…read moredifference in my vision. Highly recommend her! The staff is very lovely and professional too!

Saw the 5-star rating on Yelp with a handful of reviews. They definitely delivered!…read more Due for my yearly eye exam and not wanting to drive far away from home to get it, I decided to look for an optometrist closer to me. I came across this place and after reading the reviews, I decided to give it a shot. Communication started via email by inquiring if they accept my insurance. They do, and they advised me when on the soonest I could make an appointment (when my 1 year since the last appointment is reached). I went ahead and made an appointment for my comprehensive eye exam and they emailed me the necessary forms (new patient, etc.) to complete prior to my appointment day. Reponse time was quick! Fast forward to appointment day (today). I walked in and was greeted by a friendly person at the desk who accepted my completed forms. I waited for a short period of time then I was called up to do the usual testing (peripheral vision, etc.) on the machines. She also did a iWellness Retina Exam (optional, additional fee, pretty cool to see a cross section of your eyeballs) to assess the health of my eye. I didn't catch her name, but the person who helped me was very friendly and helped me feel at ease. Once the tests were done, I was walked over to the neighboring room for the comprehensive eye exam with the optometrist. The optometrist who saw me, Sophia, was awesome! She's very knowledgeable (as she should be) and answered all the questions that I had. She provided helpful information to take care of my eyes and my Meibomian glands. Thorough, friendly, and professional are just a few of the many words that could describe her. I can imagine parking might be difficult during lunch time on the weekdays, but anytime before or after should be OK. They are closed every Sunday and tuesday. I highly recommend this place if you're looking for a forever optometrist!

I've been going to Concourse forever and Dr. Julie Chen is the best. She genuinely cares and we…read morealways have a great chat. I trust her evaluations and referrals. She will be my optometrist forever. The front staff is friendly. The eye glass selection is varied. There is dedicated parking in front of the store just in case there is no parking in the lot during peak hours. Please come and create your own adventure.

I been coming here for many years. Today I came to get my glasses fixed and Brittany was really…read morehelpful and got my glasses fixed and clean in minutes :))

I've purchased glasses from this Pearle Vision location before, and after today's routine eye exam,…read moreI'm happy to report that the team at this location maintains excellent service year over year. My overall visit was great, and Amayrani (Amy) stood out in particular. She was friendly, knowledgeable, and very helpful without being pushy. I appreciate her ability to help me find frames that flatter my face shape and how clearly she explained the differences between lens options, tints, coatings, and related technology. I'm the kind of buyer who wants to get granular with the details of what I'm spending my money on; Amy delivers on that front. She also made it easy to understand how my EyeMed insurance applied to different frame and lens combinations. I think it is worth mentioning that she answered many of my technical coverage questions in Spanish. This part of my visit felt very straightforward. Overall, this location has a strong team and I think Amy's expertise adds a nice sparkle to the customer experience. I'll gladly keep coming back.

I've been coming to Dr. Wu since she was in the diamond jamboree plaza. I've always loved how much…read moretech she has at the office. Everyone in the office has been incredibly friendly. Can I just say how much I like that I can text them? I hate having to call to schedule and we can cover everything I need over text. They text me updates for my contacts and there's an actual person responding to those texts, they're not automated. Dr. Wu herself has been great. Kind, informative and not judgy. She is extremely professional.

highly recommend Spectrum Optometry! Patrick and his team truly take their time to fully understand…read moreyour needs and make you feel comfortable every step of the way. I've been coming here for the past two years with my grandkids, and every single visit has been nothing short of amazing. The staff is always welcoming, patient, and attentive, especially with kids, which makes a huge difference. You can tell they genuinely care about their patients and go above and beyond to provide excellent service. If you're looking for a place you can trust for quality eye care and a great experience, this is it!