I hate having to leave this review because I genuinely loved this salon and always looked forward to my appointments. I've been coming here for over six months, and until recently, the quality of the work was always consistent. I've even recommended this salon to family members and brought them here for appointments because I truly believed in the quality of the work. Unfortunately, my last few experiences have been very disappointing.
Last Friday, I went in for a builder gel fill with Alex. In less than a week, my nails began lifting and one even snapped in half. The builder gel was applied very thinly, and several nails had little to no apex for support. I had concerns before I even left the appointment, but I chose not to say anything because I didn't want to be a difficult customer.
Today, I returned to have the broken nail repaired. Since Alex wasn't there, I was charged $5 for the fix, even though I really didn't have another option because I needed my nails done for an event that same day. While the charge itself was frustrating given how quickly the set failed, what bothered me even more was the experience. The technician who helped me had a very unpleasant attitude and made me feel uncomfortable throughout the appointment.
Sadly, this wasn't an isolated experience. The last few times I've visited, the atmosphere has felt cold, unwelcoming, and uncomfortable. Instead of feeling like a valued customer, I've felt stared at and unwelcome, and the customer service has noticeably declined.
What makes this especially disappointing is that I've been a loyal customer who has consistently supported this business. I've spent a significant amount of money here over the past six months, always tip 20% at every visit because I value good service and the work that goes into it, and have happily recommended this salon to friends and family. In return, I hoped to receive quality work and to be treated with the same respect and appreciation.
It's genuinely sad because this used to be one of my favorite salons. I truly hope this feedback is taken constructively because I'd love to see the salon return to the experience that made me a loyal customer in the first place. read more