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    Elderluxe

    3.1 (10 reviews)
    Closed 9:00 am - 5:00 pm

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    Nordstrom Rack

    Nordstrom Rack

    2.9
    (33 reviews)
    3.0 mi
    $$

    Having changed size, I needed a dress and shoes for a party. Oh my goodness I had so much fun…read moreshopping! Nearly three hours. Service was great. Wonderful selection, clearly arranged and labeled. Tried on nine dresses and purchased two that made me look amazing. Deep discounts on everything. Got some purple CROCS, and the kitten heels for the party, and a plunge bra. Fitting room was large, clean, and well-lit. Great prices for designer labels.

    On June 4, 2026, at approximately 2:00 p.m. CST, I visited the Nordstrom Rack store in Chicago in…read moresearch of a dress for a very special occasion--my graduation on June 6, 2026. This graduation marks the completion of my third advanced degree, a milestone achieved through years of hard work, sacrifice, and perseverance. As a longtime Nordstrom customer and cardholder, I decided to treat myself and purchase a dress worthy of celebrating this accomplishment. During my visit, I purchased four dresses, including a beautiful Trina Turk Tallia dress that I hoped would be the perfect choice for graduation. Unfortunately, after trying it on at home, I discovered that it did not fit. Given the significance of the occasion and the limited time before my ceremony, I returned to the same store the following day hoping to exchange it for a different size or find another suitable option. Although the dress was no longer available in my size, I found an alternative outfit consisting of a blouse and skirt and proceeded to complete my purchase while also returning the Trina Turk dress. During the return transaction, the cashier, Lamonica, informed me that she could not locate the dress purchase in the system. In an effort to assist, I immediately provided my identification and my receipt from the previous day's shopping trip. It was then discovered that the original cashier, Amanda, had inadvertently failed to ring up the dress during my initial transaction. At that point, management and Loss Prevention were contacted. While I fully understand the need to investigate discrepancies and protect company assets, what followed was both disappointing and deeply upsetting. I remained cooperative throughout the entire process. I provided identification, produced my receipt showing more than $400 in purchases, remained at the register while the matter was reviewed, and willingly answered questions. At no point did I attempt to leave, conceal information, or avoid the discussion. In fact, I was the individual attempting to return the dress. Despite my cooperation and despite the discovery that the item had not been scanned by a Nordstrom employee during the original transaction, I felt as though I was being treated with suspicion rather than respect. The tone and manner in which I was addressed left me feeling embarrassed, humiliated, and unfairly judged. What made the experience particularly painful was the context. I was already disappointed that the dress I had carefully selected for such a meaningful life event did not fit. Instead of receiving assistance in resolving what was clearly an unfortunate mistake, I found myself feeling as though I was being viewed as someone who had intentionally done something wrong. The situation occurred in front of my sister, who was visiting from Louisiana to celebrate this milestone with me. What should have been an exciting and joyful shopping experience became one of the most uncomfortable customer service interactions I have ever experienced. I want to be clear that Amanda, the original cashier, was kind, professional, and welcoming during my first visit. Mistakes happen, and I understand that no employee is perfect. My concern is not that an error occurred. My concern is how I was treated once the error was discovered. What was most troubling was the absence of empathy. No one acknowledged the inconvenience. No one apologized for the confusion. No one recognized that I was a loyal customer attempting to return an item that had not been properly processed due to an internal mistake. After my purchase was completed, I was left to bag and organize my items myself, further reinforcing the feeling that I was not valued as a customer. As a longtime Nordstrom shopper and cardholder, this experience was heartbreaking. One of the reasons customers choose Nordstrom is because of its reputation for exceptional customer service and its commitment to treating people with dignity and respect. Unfortunately, that was not the experience I had. I am sharing this feedback not simply because I was disappointed, but because I believe there is a valuable lesson here. Procedures and loss prevention protocols are important, but they should never come at the expense of basic customer care. When an investigation reveals that a discrepancy resulted from an internal error, customers deserve acknowledgment, professionalism, and, at a minimum, a sincere apology for the inconvenience. I hope this experience serves as a learning opportunity for everyone involved. A simple expression of empathy could have completely changed the outcome of this interaction. Instead, a day that should have been filled with excitement and celebration became one marked by embarrassment and disappointment.

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    Nordstrom Rack
    Nordstrom Rack

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    TJ Maxx

    TJ Maxx

    3.3
    (10 reviews)
    3.1 mi
    $$

    Excellent shopping experience today! Decided it was time for a new winter jacket and found 4 with…read morepotential. I took the jackets along with a quilted vest to the fitting room. Oscar was the fitting room attendant and he was so pleasant and helpful. The jackets were kind of puffy and clumsy and he helped me get them to the room. I ended up with a Kenneth Cole jacket for $59.99 and a Calvin Klein quilted vest for $39.99. I even managed to find a pair of Adidas jogging shoes that fit for $49.99. Although there was a line in check out, it moved swiftly. They seemed to have all the cash registers open to accommodate the customers. My cashier, Jose, was cheerful and efficient. He did a real nice job of bagging my purchases. I have shopped or stopped (not all visits end up with purchases :) a few times each year since this store opened a few years ago. This store has always been clean and orderly at the times that I have been there. The staff members that I have encountered have always been pleasant and helpful. This store might not offer quite as much as some others, but if your timing is right you can find some pretty nice items for some pretty reasonable prices. Even when I don't find what I came in the store to find, I always feel good in this store. This store just makes me feel happy!

    Since Rosa J. has found pleasure in thrift-shopping, she hasn't been visiting a T.J. Maxx or a…read moreMarshall's as regularly as she should. However, she won't completely ditch the discount stores because there are several advantages when shopping at Maxx or a similar store like this: 1) a massive selection of handbags and shoes: I prefer a brand-new handbag or an unworn pair of shoes. I've realized that half of my handbags from my past "compulsive" shopping addiction weren't functional for my city life. I would rather invest on a handbag, which would cost $100 to $150, but it will last a long time. Shopping at Maxx for handbags is easy-breezy, without being bothered by sales associates. For the shoes, I haven't brought a pair of shoes from a thrift store, yet I've purchased many pairs from Maxx and they last. 2) are you a fan of Michael Kors? If you are, I saw lots of MK merchandise in this location. 3) organic shampoo, shower gel, facial wash, and hand soap: I haven't brought a drug store brand for some time. My trick is to convert my credit card reward into Maxx gift cards, so my "reimbursements" have been used for this category. This T.J. Maxx is very close to the CTA Kedzie Orange Line station. If you're in the south-side area out and about, hit it up when you get a chance.

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    TJ Maxx
    TJ Maxx
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    Elderluxe - deptstores - Updated June 2026

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