I can't say enough about McShane's Exchange. The owner, Allie, always greets me with a smile and informs me of new items she knows I'm interested in, most notably LV and Gucci (... and they're all authenticated). I also look forward to their Instagram stories with new arrivals and trends. It's no wonder McShane's is a also destination for suburbanites who travel in to shop on Armitage Avenue. read more

Terrible customer service! I shopped there in early June, and purchased an expensive pair of shoes. They were supposed to mail them to me. Shoes never arrived. I have called repeatedly. They answered the first time and said the shoes were sitting on the back counter and they would mail out immediately. For the next 4 weeks, I have called over and over again. They do not answer the phone or return my calls. I have just opened a dispute with AMEX. Be leary when dealing with this business. read more

If I could give ZERO stars I would. I dropped off several items in great condition and the staff person (who may have been the owner?) told me it would take her about a week to assess the items and send me a contract. After ten days and receiving no follow up whatsoever, I stopped in the store. I was told by the sales girl that she wasn't the manager/owner and had no ifnformation. She took my phone number and said the owner will call me. Another two weeks has passed, I have stopped in again and sent three email inquiries (because they don't answer the phone) to no avail. My clothes are gone, I have nothing to show them, including no idea if they were donated to a charity that could at least get them in the hands of people in need. What a terrible, unprofessional business this is. read more

So so bad. I went in on a Friday to consign after visiting the website, which said 'weekdays preferred' only to be told that Friday isn't a weekday... wait, what?! PUT Monday-Thursday preferred on your website! Returned on the following Thursday only to find the store was closed, even though I was well past the listed opening time. Note that the opening time on the stores answering phone is 10am, online it is 12. I waited until 12.45. And having read the other peoples reviews (which I wish I had read before even bothering with McShanes) I doubt McShanes does pay anyone since they run the business like a scowling teenager, showing up on a whim, bad to nonexistent communication and not bothering to treat anyone with respect. read more

I eventually received a check for my clothes from the owner. It was returned for insufficient funds.

Would do ZERO stars if I could. TERRIBLE, do NOT consign here! I dropped off items for consignment two months ago expecting an email or contract within two weeks and I've heard nothing. I can't get anyone to return my calls or even answer the phone and when I do speak to someone, they know nothing and then don't follow up. I've gone to the store in person and more than one occasion during normal business hours, and they are randomly closed. It feels as if I've been stolen from. read more

This place was small but had a wonderful selection I came in 10 minutes before they closed and the workers were cleaning up the place but were very friendly! I come over to the store for an emergency I needed a last minute prom dress. I picked this beautiful dress that they had and loved it! The workers were very nice and happy even through they were closing. All I have to say was that I was most definitely satisfied with the store and the workers for giving me the confidence ! read more

McShane's Exchange - Used, Vintage & Consignment Near Me - Chicago, Illinois

I called last week about bringing clothes in for consignment and was told not to come in until this week. I then called again this morning to make sure I could still bring in items today. She said yes, but I'd have to leave everything there for a few months. No problem I thought - so I walked over with the clothes in a cart. When I arrived, the owner was NOT FRIENDLY at all - like I was bothering her. She then informed me that I had to leave all the clothing in a large bag I should have brought and had to have written out a list of clothes ahead of arrival - neither of which I had done. When I told her she had not notified me of those things when I called, she told me it was all on her website. She could not have been more RUDE. I left with my items and then checked her website for "rules" for consigners and neither the bag nor the pre-written list was stated there. It was then I also read all the negative reviews from consigners! Agree completely with them!! At least a I got a good walk! read more

I took some things for consignment the other day. The manager Ally said she would look them over and let me know what they wanted to keep. Hours later I got a contract with no pricing or an itemized list. After reading the horrible reviews I went back the next day to get all of my items. I told her I changed my mind, but she had already put some of my things on display without a signed contract from me! She was so rude and I had to search around the store to find my stuff. She never said a word. This is really a shady business with dishonest people. read more

TERRIBLE FOR CONSIGNERS! I am a former customer at McShane's. I decided to try consignment with the new owner. I took a 75-80-item array of fashionable summer-spring suits, dresses, pants, jackets, etc. When I approached the desk, Allie, "new owner," was unwelcoming and rudely detached, as she did things on her desk. When I asked a few times about their record of my items, she assured me that the women would do that immediately, when they took them to the back of the store. For months, I was told repeatedly that it was not a good time to drop off winter clothes. I went by to find out what summer clothes were still there. When she told me to look for them on the racks, I found 2 items! I asked for a record of my items. There is NO LIST of what I brought in, what was sold, nor the prices paid. Contrary to her initial "assurance," Allie said they don't keep records and that the contract (with no list of items) was my record. Then, she showed me some numbers on her laptop of sold items, which she refused to print for me. When I told her I would take a photo of the numbers on her laptop, she threw me out of the store. In an explosive manner, she accused me of trying to take a photo of her, and said, "Get out!" I said, "I want documentation, not your picture! Terrible business!" I took my 2 items and closed the consigner's account. There is NO record keeping system, documentation, nor source of reliable information for the consigner, and her manner is offensive! They take your clothes, which disappear, without record, so the money made is "untraceable" for consigners. For all practical purposes, clothes are STOLEN! It's an unscrupulous, unprofessional, disorganized "business"! I wish I had seen the negative 1-star reviews (Yelp, Google, BBB), before I consigned there. My experience mirrors that of many others! I will never shop nor consign there again. This experience is a warning to others of the consigners' risk at McShane's. read more

the owner would not retunn my calls for months and when we finally spoke she was rude and disrespectful. horrible business woman and would not help me find my unsold items left in the store, paid me very little for designer items sold. I do not recommend this store due to the unprofessional woman that owns the business. read more

DO NOT CONSIGN here. Owner Ally STEALS your items. You're NOT paid for anything you consign here. If you shop here, you are buying stolen clothes. Look at all bad reviews. read more

I would not recommend this place to anyone. It is very shady. Nobody is ever there to help you. When I brought my items over to be consigned, I was told they weren't put on the floor for months, I didn't get a contract, and I had to repeatedly call to find out what was going on. When my consignment period ended, they kept selling my items, but they don't pay you for it and they don't return your calls to come and pick up your items or to get your check. Plus if you choose to get back your unsold items, you have to go through the entire store to find them. If I could give them zero stars, I would. read more

The owner is never there and every time I call the girls don't know anything. I consigned a bunch of designer items and have been trying to get in touch for well over a month and no one will call me back. Very unprofessional establishment. read more

Organized and great prices! Good brands are found here. Selection is wide. Service is good!

I'm sending another review on this resale shop. It's been over 3 months and still never received my check which she said she sent me. Left her multiple e mails and messages i . No one ever answers ever. Terrible business read more

I've shopped here before but stopped in again yesterday! It's a little crowded throughout the store, but organized pretty well to make it easy to Find nice pieces. I had been looking for a white button up and my mom was able to help me find a cute one here! Pricing is reasonable too, everything was 50% off yesterday. read more

Super rude service and extremely overpriced vintage jewelry. I asked a couple questions and the worker acted like I was bothering her. She just wanted to be on her phone. Rudest service I've had in a long time. Bad vibes. Some of the jewelry was good quality, but much of it was 2-3x the price of what you can find in other places. (In person and online. I know the market well). So disappointed! I really wanted to love it, but you'd definitely be better off going elsewhere. read more

Service and the great friendly gals! Super cute pearl vintage necklace for a bridal gift was perfect!! read more

McShane's Exchange - Bought a vintage pearl necklace here and they were the best and so nice and fun!! - Used, Vintage & Consignment Near Me - Chicago, Illinois

Sure, good selection but owner thoroughly unorganized. Expect no call backs and not to be paid. Was better with previous management. read more

Great find. There's a mix of vintage and newer consignment items. Overall a large inventory with good deals.

SUCH A GEM OF A FIND!! I stumbled upon this shopping on armitage and McShane's Exchange has the best vintage selection I've found in Chicago. Wide range of items and price ranges from very high end (Chanel, LV) to awesome vintage finds only a few dollars! They constantly have sales too, so be on the lookout for those!!! Will be back again and again! read more

McShane's Exchange - Used, Vintage & Consignment Near Me - Chicago, Illinois

Do not consign with them! Owner does not account for your items and you have no way of knowing what the items sold for.

DO NOT CONSIGN HERE. DO NOT SHOP HERE. Owner took over 100 items in March (2 Large garbage bags). Texted and called over next few months asking for inventory. Owner texted she would send, but never did. Texted and left voicemails for 2weeks, asking to collect my items with no response . Went to get my items and money. Owner said none sold, wouldn't give my account #. She wouldn't help me find my items. Spent an hour looking and NONE of my items were in the shop. She STOLE over 100 my items. If you shop here you are purchasing stolen items that the owner doesn't pay to consigners. I had honest dealings with Cynthia's on Clybourn and C&J on 1932 S Halsted, and Crossroads and Buffalo Exchange on Milwaukee. This deserves a negative review. read more

I would say it's a firm "no" for the consigner and a mild "yes"for the buyer. when you can sign items, beware that you may or may not get a check back despite numerous request after the 90 days expires. Further, you won't get any list of what sold and for how much. There's no computer system to track anything. The owner is not responsive and when you do reach her, somewhat rude. That said, the other store employees are exceptionally nice and kind. read more

So many different styles and options. Great environment! Great options! They have shoes, dress, skirts, tops! And good business outfits too! Even some designer Finds! Great staff! read more

DO NOT CONSIGN HERE. THE OWNER WILL NOT PAY YOU. I called for months to see about clothes I consigned and go in for a check. It was not until the owner Allie saw a previous post here that I had notified the Better Business Bureau and Chicago Consumer Affairs that I got a return call. She promised to mail a measly $40 check and could not provide a detailed accounting of what had sold. SHE NEVER SENT THE CHECK. I have also heard from others who contacted me on Facebook that she did the same. DO NOT PATRONIZE HER AND SUPPORT RIPPING OFF CONSIGNERS, read more

DO NOT CONSIGN HERE!!! Under new ownership. Went in to pick up my consignment payment and they have no idea who I am . Staff couldn't help in any way as it was the owners "day off." Consign at you own risk. read more

Disappointed both times I've been- you can find brand new items for comparable prices especially jeans. Most of the inventory is out of style & not the best quality. The sales associates are not very friendly. And from what I've heard people who are selling their clothes - aren't getting paid. read more

i dropped off many designer items including brand new Prada boots when I went in to pick up items the Prada boots were worn Thief and Liar! I brought in Brand New Prada boots among other items and checked in every few months only for the owner to convince me to leave items a little longer that's because she sold some items and couldn't tell me what sold and also come to find she was wearing my Prada boots. I called her to tell her I was coming in in an hour and when I got there she was closed but all the lights were on and the door was locked. I waited it out then she finally was open When I made it into the store to collect my items I had to rummage through and find them myself which most weren't there. The Prada boots were definitely worn! She offered me $32 for the items that supposedly sold and when I confronted her she threw me out of the store! She also threw my empty ice cream cup at me that I had sitting on the counter that I put down while I was searching for my items. She followed up with a threatening text saying I was banned from the store and she would call the police if I came near the store again! read more

While this may be a great store for the shopper, it is a consigner's nightmare. A consigner doesn't receive any acknowledgment of items, no list or inventory. It's all smoke & mirrors when you finally get a check, if the owner doesn't run out of checks as she told me. You have no idea what sold or for how much. The owner doesn't respond to emails or return calls. The consignor has to keep calling or try to catch her in the store. Good luck to you if you consign here. read more

Bought these during two of their weekly auctions! Great items, fun and engaging auctions, amazing staff! Can't wait to visit the store in person! read more

McShane's Exchange - Bought these during two of their weekly auctions! Great items, fun auctions, amazing staff! Can't wait to visit the store in person! - Used, Vintage & Consignment Near Me - Chicago, Illinois

DO NOT CONSIGN HERE OR SUPPORT THIS BUSINESS! I hate to write poor reviews about small businesses, especially female run, but hopefully this will help others. I dropped off many items to be sold. The owner did not respond to multiple calls and emails. The only way I could get a response was going to the store. She does not have a reliable system to track sales and will not share any information. I am unsure she is even donating unsold items. It took over five months to receive payment and sadly I do not trust that it is accurate. She was unapologetic and seemed to care less. There were several opportunities to remedy the situation and she did not. It is always nice to support local shops but in this case it is better to go to larger consignment businesses. read more

I went to their website to see requirements and then I called to make sure I read the requirements correctly: That they would NOT accept less than 10 items. So if I brought in 8, 9 items they wouldn't look at them. It had to be 10 or more. WHO DOES THAT in consignment? What if I had a diamond watch to consign? read more

Wow, this place is like Narnia! You walk into one room after another and it just keeps going. Huge selection of items. The organization of it all seemed a little strange. I definitely saw quite a few designer items which kept me interested long enough to peruse the store. This is definitely one of those places that you need to come into knowing you'll have to hunt through everything to find the gems. Prices seemed to be a little high, though it varied greatly depending on the item. Generally saw Vince t-shirts for ~$40 and anthropology tops for ~$34. My favorite item I saw were gorgeous like new Valentino sandals for $98. While this place didn't wow me, it definitely intrigued me enough to come back. read more

McShane's Exchange - Valentino sandals - $98 - Used, Vintage & Consignment Near Me - Chicago, Illinois

There is a great selection of items, ranging from clothes, accessories, shoes, outerwear for different price points. My favorite piece has been an Eileen Fisher 100% silk pants for only $20! I wear a size 12 and found that other consignment stores aren't as size inclusive. If you haven't stopped by I recommend checking it out! read more

I probably should have read these reviews before consigning with this shop. The owner of the shop is extremely rude. The first red flag occurred when I messaged her on IG and asked if the store notifies when a sale is made. Her passive aggressive reply was "did you read the contract". When my 90 days were up I tried calling the store numerous times but no one answered and there was no way to leave a message. Finally she answered and said that she's so busy and her job is to sell clothes not answer the phone. I asked her if she could tell me what sold, for how much and she said she didn't have that information and would call me on Monday to let me know. She never called. So I called the shop and there was a different employee, who was actually very kind. I told her the situation and she said she would call the owner and call me back. She did and told me that three pairs of my shoes sold, but that's all the details she was told. She said that the owner will write me a check but wasn't sure when because there's a chance they can be out of checks. I was so confused! I told them I wanted to get paid since my 90 days was over. The next day the owner called me and said she would Zelle me the amount. I had 6 other pairs of shoes that I wanted to pick up because there was no way in hell I was going to continue consigning with them. I came into the store on a weekend, there was no one there other than the owner who was on her phone. She didn't even look up or greet me, cause "she was so busy". I had to look for my shoes, she recorded which ones I was taking back. I said thank you and got no response from her. The sad thing is, is there are nice things at the store but the way she deals with customers is so bad that I'll never step foot in that store ever! read more

Love these glasses- What a fun shop to visit! Fun, trendy, and high quality items! Will be back soon read more

McShane's Exchange - Love these glasses! Great, high quality and trendy items! Fun place to visit - Used, Vintage & Consignment Near Me - Chicago, Illinois

The women who works there has been extremely rude and seems un interested to be there/ help customers each time I have visited. I have called and been sent to voice mail and shortly after visited the store to find the woman sitting at the desk in front of the phone assuming she just did not want to answer. I have also tried to sell my clothes and they have told me they will not be taking clothes till the following week and then when i came the following week they said not for another 2 weeks... read more

I visited this store today & will be putting it on my rotation! staff was great & I left with Chanel Boots & Eileen Fisher pants (NWT)!! love them both. I highly recommend!! read more