Food is good when they're on point. They're on point like 80% of the time. This last time, the really annoying thing about this place was we ordered a 12 piece FAMILY meal and it came with 1 set of salsa. They usually add 2 sets which still isn't enough. Just really annoying. Corporate must love this trick, saving them on salsa. Another thing is sometimes the person on the drive-thru intercom is completely brainless or blitzed out of his mind. read more

Oh look it's not even 9 pm and they close the dining room at 9:30 Yeah, I'm told that I cannot eat here. That I must take it to go. Very rude service. read more

El Pollo Loco - Fast Food Near Me - Tucson, Arizona

Really, this place can kick some serious butt when all the stars align. We've had great food here most of our visits with the occasional hiccup. Yep, it's a corporate chain eatery throughout the Southwest but when they're on, it's surprisingly excellent. Their grilled chicken can be savory and the price is right if you're looking for healthy food below $10. Plus they often have some killer $5 deals that defy logic. The rice and tortillas are always fresh! This is a refreshing and affordable alternative to the heavy cheese and sauce soaked Mexican that is prevalent around Tucson. read more

El Pollo Loco - Meal for 2 is Often a Great Bargain - Fast Food Near Me - Tucson, Arizona

Fresh fast and delicious with extremely reasonable prices you get quite a lot of food for what you pay for also. You don't always want fried chicken. This is the perfect place to go for moist delicious grilled chicken. I opted for the original chicken bowl and added guacamole. There was definitely more than enough food to share. I couldn't finish it all. Looking forward to return to get their two piece mail combo that comes with two sides as I was waiting for my food. Everyone's food was coming out looked amazing friendly staff clean environment. read more

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Walking in, I noticed one of the employees being kind of dirty with her gloves. I hope when she walked in the back, she would change them out. I went and put my canister on a table so I can go wash my hands. I noticed this place was disgusting food all over the floor and tables looks like it hasn't been clean in days. I went to wash my hands and to my surprise the soap discrepancy was mostly water. I don't know if you're employees are stealing the soap or the owner is frugal, went back out and waited for my food then I saw the same lady who was touching on herself, was doing it again, but this time she was scratching her head with the gloves I had a discuss on my face and the male/female employee asked me what was wrong and I explained that the other employee was disgusting and he said sorry and didn't do anything about it. This location should be investigated by the health department. read more

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The order was missing a quesadilla and when I tried to call the restaurant to tell them I get nothing but the answering machine. Otherwise the food left a lot to be desired.. the tostada bowl I had tasted like the bowl was stale and the chicken tasted like it had been reheated a couple different times... there was no salsa although it was requested. No utensils or straw.. so overall pretty disappointed. read more

Food was good but service was slow. But when I eat there on a Tuesday or Wednesday the food only stays in me for about 20 minutes and then runs out. Other days I seem to have no problem. read more

What's not to like? Ice cold, right from-the-fridge avocado with black rot, iffy lettuce taking up most of the space and packed into a two-day-old dried out flour tortilla, with chopped up flavorless chicken that's been sitting around for hours or days. No sauce on two of three tacos and almost enough cheese to find if you dig around the lettuce innards with a fork long enough. We tossed most of it in the trash on our way out. This is both a management problem and an employee problem. These people obviously have no pride in their work or interest in serving customers. read more

Food is great, sometimes it can take a minute but if you've ever cooked chicken you know you'd rather have it cooked correctly than under cooked. When it first opened up they had issues with quality but the last year they've really improved. I'd say 4 star but some reviews were a bit harsh so I'll give them a 5. read more

The food is lukewarm and presentation not good compared to CA el pollo loco's stores. Not recommended but servers are nice.

Don't come through, they close at 10pm not 11pm even though it says 11. Got there at 9:50pm, no one answered the intercom for 10min. Went inside to ask whoever that was like what was up, and they said we close in 5 min and I said "well I drove over here because it says you guys close at 11" like you can't make this up it's on your page. Pregnant. Disappointed. Wasted my gas & time, everything in turn was shutting down so I was fucked on anything else to get that night that wasn't someone's McDonalds or In-n-Out. read more

El Pollo Loco - Fast Food Near Me - Tucson, Arizona

The food was amazing 10/10 would recommend. The staff like Azalia was amazing and she was very attentive. All around the staff was very nice as well. read more

Just went to this pollo loco and waited in the lobby for 10 min and nobody came out to take order. It is very disappointing to go to a restaurant and not get any take care of your order. That is stilling from the company because we wanted a big order and we just walked out. read more

Good service, fresh stuff. wimpy salsa? no huevos for the caliente I guess. Chicken taquitos salad - very fresh at 10:30 AM Saturday 1-15-2022 its all leftovers for the rest of you. Fairly easy in easy out via signals. But watch your butt you're in S. Tucson/N. Nogi.. Don't chu know. read more

El Pollo Loco - Fast Food Near Me - Tucson, Arizona

This place is your typical El Polo Loco and you can't go wrong! What makes this place 5 starts is the service and the cleanliness of the establishment. Our server was very professional and on top of her game and the food came out quick. read more

Just opened here on Irvignton. My first time Ever at a pollo loco here in Tucson. I am a picky Mexican foodie and I avoid a lot Mexican food places for the same reason. I stopped to get give this place a try and I was very pleased with service and food. . I placed my order through drive through, Michele was the person who attended me and she delivered professional service, She was very attending, and happy. The grilled chicken was very good! The chicken burritos we very flavorful and my picky children ate them all and they wanted more. Keep up the amazing service and the tasty food. I came back for more!! read more

El Pollo Loco - Amazing service and delicious food. - Fast Food Near Me - Tucson, Arizona

Chicken was very dry n old use to love this restaurant on 6th ave . Last time went to Landing was very disappointed

Idk who's working the drive through but they were pretty rude! After we asked for a chicken family meal we were answered with someone saying in the nastiest tone "we're out of chicken" like if they were annoyed we ordered chicken...at pollo loco . read more

I LOVE this place! They have never gotten my order wrong, always been overly kind, and they always take the time to wave hello to my dog when I bring him through the drive through. Honestly I was worriedfor this place being right met to a taco bell? But it's the taco bell who needs to watch out! El pollo loco guacamole sauce is wonderful, their salsa is always fresh and it's SUCH a good deal. Their churro always makes a bad day all better. read more

I love the food from here! The staff at the location near me has always been pleasant and helpful. They have amazing deals and serve you plenty. The chicken bowl is my favorite I love that they always give me plenty of salsa too read more

Always met with a smile from the manager and staff. Reasonably priced food that tastes good and decent portions. Clean restaurant.

I ordered the chicken combo to go. I arrived home and this is what I found, no chicken breast at all and the wing is totally burnt it's pretty sad. I do have to say however, the pinto beans were delicious. Perfect amount of spice and well-balanced, healthy side dish. read more

El Pollo Loco - I don't think this is how chicken is supposed to look. Gross. Tried calling the phone number five times no one answered. Not again. - Fast Food Near Me - Tucson, Arizona

Just tried this food stop for the FIRST TIME EVER yesterday (1/12/22). I tried the classic chicken salad, basic, had a good representation of items, don't care for pinto beans so swapped out for black beans and tried a sampler bag of salsa heats and the guacs...BEST SALAD!!!! I AM HOOKED. Can someone make a suggestion of what to try next ???? read more

It is one of the best Mexican fast food restaurants I've eaten at. The food is very fresh and tasty. I'll be back again real soon.

Customer service was good but the quality of food was horrible. Tacos were so wet I couldn't separate them from the tinfoil. They were a big sloppy disgusting mess. We also ordered a chicken Tinga burrito with breast meat. It definitely wasn't a Tinga burrito and it definitely wasn't Breast meat. Not sure what that slop was they served us. Disgusting!The employees making the food have no pride in their work. Don't spend your hard earned money at this restaurant. read more

Best el pollo loco location. Great food and staff. Ambiance is perfect they make you feel welcomed.

I joined a friend for lunch here on January 19. My comments: -Friendly -Clean -Beans, side salad, corn tortillas very good -The 3 piece chicken, white, was very dry and seemed way overcooked. Being that the chicken is the main reason to visit here I was disappointed. read more

Delicious! I had the double protein bowl and hubby had tostada salad...both great! We will be back. Oh, the chicken was so flavorful!

Low food quality. Bad costumer service. This place should not even remain open. There was a time when El Pollo Loco was decent fast food at a reasonable price, but now you're better off paying more somewhere else. read more

This place was soooooo incredibly clean & the staff was so nice . I normally don't write reviews , but I HAD TO COMMENT . This was so clean & I even saw the young workers actively cleaning between orders . Management & employees are doing a great job ! read more

If you don't mind waiting at the counter for 10 minutes while they look at you and ever greet you. You'll love this place. Me, I left.

I was happy to see this fast food spot open. I love their chicken and we ate at the San Diego location often. But this spot -well I was disappointed. The chicken was dry. I ordered the 10 piece thigh and leg meal. The sides were good, you can't mess those up too much. But the chicken was dry enough that I really doubt I will go back. There are plenty of other fast food choices in that area these days that I don't have to settle for below average food. Sorry El Pollo Loco - you could do better. read more

Normally the food here is good but I don't recommend getting your food from drive threw. It's been at least 3 times where I get home and realize they gave me the wrong order or made the order wrong. I don't live close to the place so it's not like I can just go return it. My suggestion is when you get your food take a bite of your burrito before you leave to make sure it's right read more

I like the food from here a lot, I'm just disappointed because I just went there at 10:00 pm and they told me it was closed. I looked up their schedule and says they close at 11:00 pm. So I don't know what's up with that. It's very frustrating to see a lot of my favorite places to eat close so early. read more

Not sure what the lady at the drive thru name is but wow!! Super awesome service very friendly and super nice totally will come back because of how good the service was read more