I have never in my life been made to feel so stupid and embarrassed simply for asking a question…read more
I came in genuinely trying to understand what "birria" was. I had always understood it to be a style of meat that was typically served with a sauce, and I had never had a reason to know more than that. Instead of simply explaining it to me, I was made to feel like I was an idiot for not knowing. The attitude I received was incredibly rude, condescending, and completely unnecessary. There is absolutely no reason a customer should be made to feel ashamed for asking a question about something on the menu.
I ordered the monthly special, which had birria meat, white cheese, and was served between a toasted tortilla. Unfortunately, mine was completely burned. Every single bite tasted burnt. I politely asked if it could be remade, only to be told, "That's just how we make it."
That excuse was especially frustrating because the table next to us had ordered the exact same thing. I had actually seen theirs, which is why I ordered it in the first place. Theirs was NOT burnt. So clearly, "that's just how we make it" was not an acceptable explanation.
I eventually exchanged mine for a quesadilla, which was actually very good and, thankfully, not burned. Ironically, the table next to us also seemed to be having a completely different experience with the staff. They were laughing and joking with their waitress while we were treated like an inconvenience.
Then there was my wife's "cheese crisp," which was arguably one of the most burned and disgusting $10 items I have ever been served. I've attached a picture because honestly, you have to see it to believe it. It looked like someone intentionally burned it and then sprinkled white cheese over the top to try to hide just how badly it had been burned. And once again, when we brought it up, we were essentially told, "That's how they make it."
No. That is not how you make food. That is how you serve food that should never have left the kitchen.
What makes this experience even more frustrating is that I had heard great things about this place. I was genuinely excited to come in and give it a try. Instead, I left feeling unwelcome, embarrassed for asking a simple question, and extremely disappointed with both the food and the service.
If you want to go somewhere where you feel unwanted, where your questions are treated like an annoyance, where nobody bothers to smile, joke, or make you feel welcome, and where you may be served horribly burned food and told, "That's just how we make it," then this is apparently the place for you.
As for me, I will never go back.
What a shame that this was my first experience with a restaurant I had heard so many good things about. I expected much better, and frankly, I deserved much better as a paying customer.