The chicken is always very hood here! They employees are friendly and the inside seating area is always clean.

First time going. Coworker recommended it, so I an original bowl. I ate half the bowl, then found this massive raw piece of chicken. Thankfully I didn't eat it. But now my whole bowl is contaminated, and I already ate half. I went back and shows them and asked for a refund. Managed came over, had me write my name down and refunded me. But was very nonchalant and didn't really care. She said "oh you are half of it already?" And I said "yeah I hope I don't get sick" and she LAUGHED. Literally laughed!!!!! Bummer this happened my first time trying this place because I won't be back. Be aware. read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

I ALWAYS have issues when ordering here. I don't know why I keep coming here. I ordered the $7.99 meal deal in the app and it changed the store location last minute w/o me knowing and I was standing in this location for 15+ mins before we realized that the location the on the order was 20+ mins away in mesa. I called the Mesa location to see if they'd issue me a refund or provide a credit and they acted like me even daring to call was ruining their day. Well, I'm out of money and still hungry. Literally non stop problems with this restaurant... read more

Seems like one of the only fast food chains that aren't serving bland crap food. It actually tastes good. Service is always fast. I usually get the chicken guac burrito and it always hits the spot. Sometimes a little cool/borderline cold but it has a ton of cold ingredients so not much to do about that. I usually go once a week and haven't been disappointed yet! read more

Worst food experience ever . Dayana was the worst employee to ever take my order . Simply needed a couple seconds to make up my mind . She had a horrible attitude. Why work somewhere when you hate helping people . Not even McDonalds employees are this rude on taking an order . read more

Not sure if it's every Pollo Loco location, but watch the sides. They intentionally fill the cups up to 70% full. They charge fully for the sides but only give you partial. Sad! 4/21/25 read more

Always love their chicken. So tasty moist and delicious. Also added beans rice salsas. Overall quite a satisfying experience.

They are one of the fastest drive throughs around and the food is always consistent and delicious! The iconic bowl is a great value for the protein and is able to be kept in the freezer and easily reheated for backup meal prep. I have seen a few different ladies at the window and they always greet me with a smile, which I know isn't really required for everything, but it is an added bonus to the drive through. Very convenient to get in and out of on the corner of Gilbert and Germann, it has been a staple for my family for years as the big box stores behind it come in and out. I liked when grocery stores started offering their bowls in the freezer section, but lately I prefer to drive through with my mom to get the fresh food and see a friendly face. That pollo really is loco!! read more

We came here because the birria tacos looked really good. We usually go to another fast food place for street tacos when we are out running errands but decided to try this for a change. We did not get what we originally planned to get because of the price. For one birria taco she said it would be $6. That's not a combo meal or anything, one small taco. We decided to not get that and get a couple of chicken tacos. I personally felt the taco was very dry and the corn tortillas were bland and lacking flavor. I personally wouldn't come here again for that type of meal. However, they do have deals and coupons and I would consider the other types of food. read more

El Pollo Loco - Chicken Taco al Carbon - Fast Food Near Me - Gilbert, Arizona

Apparently this location no longer has pico de gallo. I paid extra for chicken breast and literally got zero checked in my burrito.. I got It door dashed. When I called the "shift manager" said the cook didn't know how to read the order. In my opinion it's not the cooks fault it's the management, read more

El Pollo Loco - Paid extra for Chicken breast. There is not one pice of Chicken here. The shift Manager blamed the "cook" - Fast Food Near Me - Gilbert, Arizona

I was visiting from Ohio and a family member told me about the restaurant. The food was delicious. It will definitely be on my list when I go back for another visit. read more

I reviewed El Pollo Loco as part of a fast food YouTube series, I ordered one taco, and a Coke, it was absolutely inedible, this is a very low score, the service was poor, the food was terrible, I may go back and try them again, may be I just caught them at the wrong time or may be I ordered the wrong item. Here's the review. https://youtu.be/hhAa1O2cVHM?si=ZpH1WWClbg8zuAhm read more

Bugs on floor, stale chips. I will never eat at this location again. I ate my food before I saw the bug. Not good! read more

El Pollo Loco - Big dead bug. - Fast Food Near Me - Gilbert, Arizona

The new chicken tostadas are pretty good. The shell is fresh and can be eaten if you desire. On this day, all the chicken was lean and the dressing is one of the better ones in the fast food world. Coupon makes it 6 bucks. read more

El Pollo Loco - New improved - Fast Food Near Me - Gilbert, Arizona

Haven't had a decent meal year in years. Use to be our go to place, pick up some chicken and pork out at home. Now it's just old hard as a rock chicken and mediocre side dishes, with huge prices. Not sure how they stay in business! read more

This company didn't have a clue on how to cook good chicken. Why I keep going back is beyond me. I RARELY get chicken cooked where it's eatable. It stays on the grill too long and dries out. This company would do well to find someone that could teach them how to put out a good product but I don't think that will happen. read more

Food was just ok. I used to like it much better before the pandemic with their sauce bar offerings

I ordered from the Gilbert location for delivery yesterday. Did not get the burrito one of my guests ordered. Also, tried the shredded chicken bowl that was absolutely horrible. Very small bowl with a disgusting visual appearance. The chicken in the bowl tasted horrible (it probably should have been thrown out as it tasted like old chicken meat.) I got very sick after only eating a few bites of the bowl and threw the rest away. This location is the worst. read more

Where is place ? Great chicken BBQ and Salad , avocado too I'm looking for El pollo loco in our area, San Tan Valley read more

Husband and I went in on a Sunday evening, only 3 other people were dining inside. We ordered and got our food soon after. Chicken was so dry it was barely edible, sides were nothing special, the tortillas were the only enjoyable part of the meal. I used to love the food but unfortunately the last few times I've gone, I've been disappointed. read more

I was hesitant but desperate and was upbeat when I saw a manager there at 322 on 7/15/20 but what I ordered and what I got. Are wrong. Omg and if that was double chicken? No way. Let's see the big difference in calories and nutrition. Hint: when taking an order..... PAY ATTENTION. read more

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What a difference new management makes! The new manager, Maria, seems to be taking the reins and handling issues. My family regularly orders here. It's a quick, delicious and healthy option for when you don't want to cook. I just can't say enough about their grilled chicken. Absolutely delicious!! I've tried some of their salads and they're not bad either. Soups are okay as well. Sides are a good compliment and also good. Churros can go either way. Sometimes nice and crunchy and sometimes not really. I don't eat them but my kid orders them every now and then. The salsa bar has some great options. Mild, medium, avocado and hot sauces are always available. Lemons, cilantro and onions are also included in the salsa bar. Now, the only reason I didn't give them 5 stars is because the tables are always dirty! And tonight was no exception.At different times during lunch, early afternoon, and evening visits I've found that most of the tables are not wiped down regularly. If I eat there I continuously have to ask that a table be cleaned. I am sure Maria is going to make that an issue to tackle and earn this location it's 5th star from me. read more

El Pollo Loco - Grilled to perfection!! Delicious!!! - Fast Food Near Me - Gilbert, Arizona

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The customer service was terrible. When I went through the drive thru the lady got our order wrong and over charged us. When I mentioned what we ordered She said no I asked you and said u wanted this item. If i wanted to get reimbursed I needed to come in to get reimbursed because people were behind me in the drive thru. My husband and I looked behind us NO one was there. When we opened our chicken they gave us wing size pieces. The customer service was terrible and RUDE. The manager said she was ok if I left a review. So here I am leaving a review sharing our experience at this restaurant. read more

Tonight we got 8 piece family dinner And the chicken was chicken jerky!! Never have we had it be so awful. Owner /manager of this franchise - please don't give the dried up over cooked chicken to drive thru patrons. read more

Pink chicken. Enough said. I would give them one star except the salsas were very good. My husband's pollo bowl was very spicy but the chicken was cooked through. read more

El Pollo Loco - Pink chicken. Enough said. - Fast Food Near Me - Gilbert, Arizona

They are so bad there it's like you're being punked. Nothing you order will come out right. The burritos sometimes look like Mexican pizzas some time they are stale.... I mean how can you mess up a brc?! Also how can you work in this restaurant if you have no idea how to wrap a burrito. I had been to this location several times. We kept coming back even tho the service was ridiculous and the food was meh because it was quick and has dietetic options. Well the last straw was when we went through the drive through. When I got home the brc was ripped down the middle and the contents spilling out. In addition to that it was wrapped like I let me 5 year old do it. It was so bad it was funny. I had to take a pic and eat it with a fork. I hope management/owners read this. It would be great it they got competent employees in there. It would do well. However coming from someone who eats out a lot, this resjust unacceptable. Went back again today before closing and they wouldn't serve us!! They said they close in a bit so we wouldn't be able to eat only take it to go. After unloading two kids and a 90 year old grandma. I've never seen such horrific employees. I hope the owners real these reviews read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

This place is disgusting. After I ordered my food I didn't want to eat it. I understand everywhere is short staffed but mold in the soda machine and the walls are nasty. read more

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Wow-burnt sparse (3 small pieces of meat) chicken tacos. Lids that were not secure for the sauce and made a mess in the bag. So I paid good money for what??? Would you be happy after discovering this??? Sure-make excuses...we were busy... I was the only one in the drive through. They just don't care and want to maximize profit...ok-lose business and be forced to close. I'm tired of these businesses and refuse to allow them to do this a second time. This is a warning to the owner-but it may be too late. If I have to start cooking every meal-I will. Don't let these businesses continue to steal from us-that's what it is. It needs to be an even fair trade. I guess it's too much to ask to have food that is not burnt. The owner responded and I am amazed the owner had the nerve to suggest that I go to a website and explain my experience-your the freakin owner... Shouldn't the owner address the issues?After all you are the owner of the business. If you don't want this to affect their business negatively, you should get off their rear end and not suggest a dissatisfied customer spend time doing your job for free. NOTHING WAS OFFERED AT ALL-but I wouldn't accept any offers anyways, I feel robbed by this whole experience. I will never eat there as long as I live. Seriously-how does someone have the nerve to ask someone to do this. This makes NO sense. How can the owner from to suggest such a thing. Do you think I am your slave. Probably Indian owner-they still practice slavery. Ridiculous... please get a clue, you Jessica B-do you not know how to read? Someone else from el polo loco responded suggesting I do the same thing as the owner suggests. She asked I go to a website and provide additional details...was I not clear? I'm not your slave. You fix the problem. You should have never served burned chicken tacos with almost NO CHICKEN. I suggest no one experience what I experienced. You are warned! read more

Terrible service. I waited at counter at least 5 minutes befor a employee waited on me and after i was helped. The next person on line same thing. read more

I got an adavcado salsad with avocados that went bad, why not let the customer know you don't have good adavcados so we can change our order? read more

El Pollo Loco - Fast Food Near Me - Gilbert, Arizona

The workers here are willing to serve food that they know is not cooked correctly. Have come here a couple of times and have been given undercooked or completely burnt chicken or disgusting sides like the "Mac n cheese" pictured. read more

El Pollo Loco - This was supposed to be Mac n cheese - Fast Food Near Me - Gilbert, Arizona

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So we all know El Pollo Loco can be either hit or miss, their food quality and consistency is all over the place, but on thing you could always count on, was good tortillas. Well....that ended today. Not only was the chicken over cooked and dried out, now the friggin tortillas were stale and hard as a rock. I'm so sad, I tossed the whole damn meal in the trash, and put a frozen pizza in the oven. EPL on Gilbert Rd in Chandler, that was your last chance, we're done.... forever. There's far too many choices for food the the south east valley now, to put up with dried out crap. Ok, I hope it wasn't just a fluke, but today, for the first time in years, the Customer Service and Quality food has returned to this location. I can't remember how long it's been since this location has achieved putting out great fresh tasting chicken, but I was quite pleasantly surprised with both the food and the friendly service today. I have to assume this location is under new management, and to whomever is listening, thank you. read more

Food is good but inside of store is dirty. Floors are slippery, salsa bar is messy, always seem to be out of something (tea, ice). I spoke to shift manager quietly and not in front of others to let her know. I don't expect change but wish it would. Tried again 4/28 and same story. Went to counter after I got my food and told clerk food is good, but tables and floors were dirty. She apologized, but no one came out the 30 minutes we stayed to eat. What a shame. read more

Just traveling through I was really impressed with my meal it was excellent I even took a pic. I always do the survey on the back of the receipt and they take a dollar off plus I use a Groupon and get another 10% off. read more

El Pollo Loco - Dining room - Fast Food Near Me - Gilbert, Arizona

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The customer service is excellent and the food quality amazing I love it this is my favorite place to go with my family and the environment is very good. read more

Terrible food. My daughter almost swallowed 2 large chicken bones that were in the tamales - who leaves bones in a tamale?? Luckily she caught them as she was trying to swallow and she didn't actually swallow them - this is disgusting and irresponsible. Don't eat here. read more

Awful service... I was standing there for more than 10 Minutes while 4 employees completely ignore me and didn't acknowledge me at all... so awkward ‍ read more

Just drove thru and let them keep their food. This place had only breasts and wings. Wouldn't honor their rewards QR code that straight from their own app. Fuck this spot! read more

I learned that chicken is not meat when I visited my first El Pollo Loco recently. Observe the following exchange: "Can I have two hard taco's with cheese, lettuce, tomato and beans only please" "Two chicken crunchy taco's with only cheese, lettuce, tomato and beans?" "No, two crunchy taco's with no meat, just cheese, lettuce, tomato and beans please" "You don't want meat on the taco's?" "Yes, like vegetarian taco's. Just cheese, lettuce, tomato and beans." "So only cheese, lettuce, tomato and beans?" "Yes, no meat, I want cheese, lettuce, tomato and beans only please" *pulls to window, pays for food, pulls away. *swings back to window, hands bag back to employee. "Is there a problem?" "Yes, these taco's have chicken on them." "I know, we always put chicken on them." "I asked for no meat." "It's only chicken though." "Can I have a refund." "You don't want them?" "That is correct, I'll just have a refund please." read more

Super Gross. I stopped here for lunch today and found a lovely surprise in my Black Bean Chicken Bowl: 3 RANDOM PILLS! They had been cooked with either the broccoli or rice (a black bean substitute) and had started to disintegrate so I couldn't tell what they where. The GM wasn't there, but they gave me my money back. Lucky I didn't eat any. God knows how many other people where served rice/broccoli from the same batch. Ugh. read more

El Pollo Loco - One of three random pills they cooked with my lunch. Disgusting. - Fast Food Near Me - Gilbert, Arizona