We went to pick up lunch here and did not get what was ordered. Very dissatisfied with the service and quality. I asked for a bacon avocado tamato sandwich with no bacon and the sauce on side and to substitute bagel for a cheesy bagel. Not a single one of these requests were followed. We we also the only customers there. So very upsetting to waste my money on this and will not go back. Horrible read more

I hate to be negative but it is amazing to me how many times they mess up my order when I come here. In is convenient to where I live and I like getting a quick breakfast sandwich in the morning, but I'm just floored how many times they can forget what I ordered and either not put something I wanted on the sandwich or completely mess it up. The weird thing is I like the taste of the meals and to folks behind the counter are nice enough. read more

Ok Update..... They still run out of my favorite Bagels a lot but you know what? I find another one I also like. Nice people work here. Favorite bagel is the six-cheese!! Woo Hoo read more

I'm afraid to admit- my wife and I visit this Einstein way too often. We're 100% dedicated drive-thru users, and stick to a usual regimen. Two toasted bagels (typically garlic, sesame, or everything) with two specialty coffees. My wife prefers their hot vanilla latte and I'm the iced caramel machiatto addict (asking for the caramel to be melted and mixed into the espresso to make for a smoother drink). It's a $15 tab and we spend it at least 2-3 times per week. The drive thru is typically speedy, with nice service. Obviously weekend mornings are a little busier than others but that's to be expected, right? The staff still gets you through quickly and with a smile. The breakfast sandwiches are a good alternative- and offer some calorie conscious eaters options (turkey sausage and no cheese anyone?)... if you are calorie counting stay away from the blueberry muffin bites. Just trust me on that one. You're always apt to see folks with their pets camped out on the small patio space, so it's cool to see the pet-friendly space. Even though it's a typical breakfast chain, it's a great alternative to other fast food places like McD's or BK. The coffee is good, food is great, and staff friendly! And don't forget they offer lunch items- lunchmeat sandwiches served on a bagel of your choice. The taste options are practically endless. Enjoy! read more

Bagels are fresh and warm. I was needing a dozen and they were out of chocolate chip and nicely offered to make some fresh. I waited and it was worth it. Good service, good food and a guarentee ill return read more

I personally am not a big fan of this place. The workers seem to always mess up the order and the place is not the cleanest. The bagels taste good but are overpriced for what you are getting read more

Dear Karey B, If u tell them u want a bagel with lox and don't say anything else what do u expect them to give u! U asked for a bagel and lox and they delivered; so don't get mad just because they gave u exactly what u ordered. Dear everyone else, By the way Einstein's is a great bagel place and sometimes they run out of bagels, but I still think they're amazing; especially when u get it toasted with butter and cream cheese. Yes the staff can be a bit rude at times or seem very unhappy or frustrated, but they aren't always like that. And I think FOOD reviews should be mostly about the FOOD, and only partially on the staff (unless the staff is outrageously rude or sneezes on the food). read more

I honestly do not understand why this place doesn't get a much higher review than the 5 star's I'm giving this place. These Beagles are phenomenal in the way they are fresh and in taste. I would ever be SO SO happy to have an establishment like this be next to a Starbucks. This would be the BEST of both worlds. read more

"Bagel Dog" promotion today was awesome and Yummy, too ! Gilbert location is our favorite. read more

I don't often put reviews on Yelp but I will in this case. I have tried this place several times. The first was a good experience: close to home and had coffee and bagels. The manager was friendly and we enjoyed ourselves. The last two times have been poor. I don't think the same manager is here anymore and the quality of service has suffered. The same manager, a gentleman whose name I forget, told me on our first visit to call ahead to get hot fresh bagels. So on my last visit I decided to do just that. I was told they were just made and would be ready in 10 minutes. I drove over and was greeted with my box of bagels. I opened the box to check the selection and all of the bagels were ice cold. My issue here is that I called in to request hot fresh bagels, not bagels that have been sitting for a while. I asked the staff why the bagels were cold and they said they were from the bins. So I asked about the process to call ahead and they confirmed you can do it. So I spoke with the employee that took my order and she said "oh you mean you wanted hot hot bagels?" She also told me that they would take 20 minutes to bake not the initial 10. I asked to speak with a manager who told me that the process takes an hour. So I asked why her employee told me 10 minutes on the phone and that they were just made. She said nothing to acknowledge that. I was frustrated and told her she needs to train her staff with the correct information because I would be more than willing to wait the hour for hot out of the oven bagels and drive over. I was then told it would be another 20 minutes and I waited. The bagels in this place are adequate now and I cannot recommend it based on the lack of customer service, misinformation and a general lack of care for the clients. For my money I'll drive to Chompies to get bagels as they stick by their guarantee of quality and customer service. read more

I have been into this location multiple times. I usually come in on my way to work to buy bagels for my team. My usual is: a dozen bagels (sliced), 3 cream cheeses and a mocha. Today was no different, except I ordered a Chocolate Chip Coffee Cake as well. I stood in the order line. As I was being served, about 3 other families came in behind me. I told the blonde associate (using hair color for point of reference) that I needed a dozen bagels, random and sliced along with a Chocolate Chip Coffee Cake. She said ok, and I moved forward in the line to pick out my cream cheese. I picked out 3 and moved to the register. I looked in my bagel box and noticed the Coffee Cake was not in the box, so I told the young brunette girl at the register that I think the other young blonde girl forgot my coffee cake and also, I would like to order an Iced Mocha as well. She looked at me and then looked at the huge line, and stated, "Well, youre going to have to go over there and ask her for it, because i work over here and she works over there." Ummmm....not the proper way to handle that but ok. I walked over and stood at the beginning of the line, waiting for the young blonde girl to acknowledge that I was standing there to ask a question, no acknowledgement. So, I walked back to the register and the same young brunette girl (still standing there not doing a thing but waiting for me) says, "What was it you wanted again?" I tell her, thinking she was going to walk the 10 steps to go grab it for me. Nope, she just put it in the register and stood there. So, then the blonde girl came over to drop off bagels for the customer behind me, I simply state, "I think im missing my Coffee Cake." She states, "Oh, im so sorry, I knew i was forgetting something." I state, "No big deal. Thank you." *She brings it over and apologizes again* The brunette girl then turns to me and says with a snarky tone, "You have 3 cream cheeses." I state, "Yes, 3". She then states, "The dozen only comes with 2!" I then stated, "Yes, I know. I would like to purchase 3." She then, rudely, tells me the total and I pay and leave without my receipt because she would not give it to me. Working in customer service for a MAJOR big box retailer, I understand that people have their days. However, she was rude to begin with and it would have been much easier (with the size of the line) for her to walk over real quick and grab it for me and walk back. She had no personality and there was no engagement other than attitude. I would expect more from such a well-known food establishment. read more

Giving them a second chance. Ordered bagels last week for my team of forty. Service horrible. Bill $150. Told the lady three times what I wanted. She kept arguing with me saying bagels that I wAnted were 60 cents more, I repeatedly asked for the better bagels and no cheap ones. She kept giving me cheap ones. I forced her to take some out and give me the good ones. She took some out, purposefully "threw" the good ones in and said she can't give me more other customers want them. Got 40 drinks and no help from anyone to collect them. Asked her if there was anything I should but for my team..... She said no..... Folks I can't make up this stuff...... She was awful, food was good , nothing organic on menu. Did I mention I told her 4 times no sweet ones and I got sweet ones. So do not go there if you are interested in buying 40 premium bagels. They won't let you. Even if your willing to pay. read more

A paucity of cream cheese. I haven't been here in years. This morning I was craving cream cheese on something. I remembered that Einstein's used to give loads of cream cheese on their bagels. Nope. Not now. More expensive (of course) and a teeny tiny bit of cream cheese. Such a disappointment! read more

If you're looking for careless unsanitary employees that care more about texting than taking your order, then this is the bagel shop for you! Oh not to mention that they never have the bagel you want ready because "we're out" and give you an empty apology. This place has zero leadership and I don't know why people continue to patronize this overrated place. After 3 visits I am now probably going to just buy store bought. read more

Good bagels, terrible service. Sat and waited for my order for more than 10 minutes, this was an un-toasted bagel w/shmear. Had to ask twice for my order as the three employees chatted & ignored the customers. These three girls were useless. Morning of 6/22, before noon. read more

My husband and I love going here for breakfast sandwhiches. we are always trying new stuff and everything is great

this store is dirty and they have a problem getting the order right. but mostly, this place needs a deep clean, paint, new floors. read more

After being dissapointed twice I have to sadly write this review. The winter blend coffe was watered down and lacked any flavor this past winter when I went it. It was previously my favorite all time coffee and I look forward to the day it comes out. This past weekend, the cinnamon sugar bagel was so dark it was nearly impossible to chew and had almost no cinnamon or sugar. The quality control just doesn't seem to be happening at this location. read more

Not sure why they only have 2.5 stars but my experience here was really good. It didn't start that way but it finished strong. I came here about 3 weeks ago and ordered my usual sandwich but to my surprise the out pork sausage instead of the turkey sausage I ordered. For most people this wouldn't be a issue but I haven't eaten pork since 1999and it completely ruined my sandwich / breakfast that day. Fast forward 3 week and I happen to be in the area and figured I would talk to management about it and they quickly apologized and did everything in their power to make sure I was happy including offer a refund which I appreciated but didn't take. So end the end I Got great service and they made me an amazing sandwich that was just as I ordered today. It's not how you start it's how you finish that I remember and I will gladly do business with this location in the future. read more

Below average experience. First, the physical layout of the store is not suited for convenient in and out, unless there are very few patrons. There is only one door and you have to wade across the interior tables and coffee bar to get to the ordering line. On a crowded morning it is a mess. I ordered the Nova Lox Bagel and was very disappointed. Very little salmon and green tomatoes. About $3 worth of sandwich for almost $7, not a good value. I like the basic texture and taste of the bagels, hence two stars. This location suffers the affliction of most chains, it lacks quality control, on site adult supervision and value. Having said that, the place was crowded with people, so I guess there are no reasonable alternatives close by. read more

Terrible terrible terrible! This place is extremely disorganized and they don't know how to make the sandwiches listed on their menu. Then when they try to remake it it took forever so I just asked for a refund. I won't be returning the service is terrible! read more

Went in on Saturday morning if was very busy but they were quick on the orders. Bagels are pretty good. We sat outside since inside was packed. We ordered one cheese and French toast bagel they were delicious. It might add they were not very large bagels like they have at a few bagel places I have been to. My bagel was very light on the cream cheese but they tasted great. read more

Einstein Bros has always had delicious bagels esp the Pretzel and Chocolate chip! However this location almost always has very surly employees. I have never seen such unhappy impatient employees in my life. I just can't go here any longer. When you are here it feels like you are an intruder not a customer. read more

The service is always pretty good sometimes they are a little slow that's why I gave them 4 stars instead of 5 stars. Unfortunately that do sometimes run out of certain bagels by around 11am, but all in all it's not a bad location a little small and congested but nothing crazy read more

OK, it's an Einstein's - enough said. Great coffee, good bagels, lousy service. You know the drill.

The bagels are pretty tasty, and the staff is nice. They have some really good deals if you are looking to get a dozen or so bagels and some cream cheese. read more

Terrible service at this location. I have consistently gone in, and Sean the shift leader is a complete jerk to customers and workers alike. When I got home and told me husband about my experience today, he asked, "Is Sean the one with the longish hair? Yeah, I know who you are talking about. That guy sucks." I thought it was kind of funny my husband who has a terrible memory, remembers this kid by his awful service. Today I went in, and asked if they had any more everything or cheese bagels, since the baskets were empty. Sean says he will check, huffs and walks away. He comes back and says no to the Everything, but they have the cheese bagel. I order a cheese bagel and a cinnamon raisin bagel, as a replacement for the everything. Not even fifteen seconds later, a girl walks out from the back with a pan of everything bagels. I immediately ask for them to switch the cinnamon bagel out for an everything since I was just told they were out, and Sean looks at me and says in a loud voice with the rudest attitude he could muster, "I didn't SEE them behind the sesame bagels, okay?!" I was very taken aback. He then asks if my bagels are to go and I say yes. To lighten the mood, I then said "come on, do you really think I could eat two bagels? Ha ha" and without smiling he looks me up and down with his eyes lingering on my stomach, and says "I don't know." Implying that I look like I do!! I was so insulted by this. Everyone who works there looks so miserable, there are no smiles or "hi, how are you today?" The girl at the register snapped at a mom ahead of me, who looked shocked. I looked on Yelp and saw all the negative reviews. I ended up calling the manager about ten minutes later to tell him how awful my experience was, in case he is unaware of how terrible his workers are. His reply was "...okay? I will pull Sean aside and talk to him..." But he really didn't seem to care. I will not be back, I will drive a little farther for an Einstein bagel, served with a smile. read more

If I could give this Einstein Bagels location a negative star I would. I had a complaint about one of the employees that handled my order. The restaurant was pretty busy, so I had already waited for 20-25mins on my order. Once my order was called up a brunette female employee that was putting sandwiches together called my order up very agressively. The second she called it up I went to pick up my order. I grabbed my order and thanked the employee. I said, "awesome, thank you". I'm not sure if she didn't hear me say thanks, but she stared at me very angerily and said with very agressive tone, "have a nice day". It wasn't really an issue at that point, but than I thought she muttered something because she was staring at me for a long time after she said that. So I said back to her, "sorry what was that". Because I thought I had missed something she had said. And then she replies back agressively while staring at me very intensely, " OH NOTHING, I JUST SAID HAVE A NICE DAY AND NOW I'M STARING AT YOU". And then she continued to stare at me very confrontationally. And then some of the other employees laughed and she turned her back towards me. I left the restaurant around 1100 a.m. on Sunday, November 11th. I really don't appreciate employees that are as rude as this especially when I wasn't rude what so ever. Maybe she was having a bad day, but thats no reason to treat customers with this level of disrespect. Along with humilitating me in front of a crowd of people for nothing. I will more than likely not ever return back to this location because of this experience. Something needs to be done to train employees in customer service since that is their overall goal is to serve the customer. If every customer was treated with this level of disrespect who would want to eat at your restaurant? read more

I am not surprised to see this get a 2.5 average in stars... This is second time I have been by early (8am) to get cinnamon sugar bagels and they were out. I went through drive through, so when I go to pay they said "We are out of the ones you want is French Toast ok?"... That's it? No apology or concern at all. It's a shame as the bagels are really good. There are too many breakfast options to go back here. I will not return. The one by my house in Chandler is much better. read more

The bagels are very average. Not horrid but now thing crave worthy either. Buying them at a grocery store is as good or better. Not worth the price to us. read more

Damn I love breakfast sandwiches and the new maple ham egg and cheese that I linked up with last time I went in there was fairly impressive. The house brand orange juice isn't fresh squeezed like it says on the cup. The cashier informed me. Tasty none the less. read more

I was providing bagels and coffee for an event that started at 630AM and I forgot to order the day before. I called at about 545AM on my way to the shop and placed my order. When I arrived 15 min later - and it was ready - I realized I hadn't asked for what the main guest wanted and I needed more coffee. The manager could not have been more accommodating and helpful. He stepped in himself to make more coffee and direct his team on what else I needed to be done, even asking me if I'd like a glass of water or juice 'to go.' Everything was perfect,and this team helped make my day a success! read more

Food is good but the customer service is terrible. It seemed like we were a bother to the person taking our order. Once you order then they send you down to another register to pay even before you receive your food. Why wouldn't you just pay at the same register that you ordered from? The process is silly. Not impressed with this place. read more

I placed a last minute catering order and Lee the General Manager was very helpful in getting that ready in time for my pick up. He included all the utensils and even carried it out to my car for me. read more

If you are patient and don't mind waiting for the cashier to make the person in front of you a double macchiato or chai tea before they check you out than you will like Einsteins Bagels and Coffee. They have the best coffee and their bagels are pretty darn good as well. read more

Sorry, but this particular store is going down hill. We have come here for years but as of late they are never open on time. And when they do open there is only one person to do everything. Then, 10 minutes later here come one person to help. Then 20 minutes after opening, here comes another employee. And he was sent home. ????On a couple of occasions they opened late and didn't have the coffee ready or any dairy products out. Our biggest disappointment is that there are only about 4 different kinds of bagels ready. None in baskets in display case just on a cart. We always get pumpernickel and there is NEVER any of those ready at opening. We are always told they will be out in 7 minutes but of course 15 minutes later they call our name. One would presume that OPEN means READY to take care of customers. This place certainly is not that! read more

I've been a fan of Einstein Bros. For quite a while. However, this location does not seem to get it. I had a really simple order (Bagel toasted well and shmear) with a coffee. My bagel was barely toasted let alone toasted well. It wasn't even browned around the edges. I kindly asked if it they could make my order "toasted well" or double toasted and the worker asked if I wanted to throw my bagel under the toaster to cook it some more. It already had cream cheese on it, were they just gonna cook the cream cheese too?? I asked for a new bagel and got another one toasted the same way. C'mon people! I just dealt with it. It tasted like a 2 day old bagel and the coffee was luke warm at best. I just don't care for this location. I've been to many other locations and never had any issues. It's a management issue! read more

Nice Bagel shop with lots of choices. Sandwiches and Bagels mostly but done extremely well. Nice staff and quick service

Bagels are fantastic! Service varies, usually just okay. Bathrooms are so bad they are creepy - just avoid even looking in there, it is like a horror flick. Nice place to go on a Saturday if you don't mind a limited selection or an afternoon when there are less patrons. Just leave before you have to "go". read more

I just left this location and was very disappointed with the quality of service and lack of communication among the staff. Also, I don't appreciate the feeling of being treated differently as the customer next to me used the same coupon I had and received her discount while I was denied. The expiration date is May 31st 2017 and it even had a barcode to scan for their convenience. There was no reason at all for such disrespect form the "manager" up front whatever her name is. My family Won't be going back here again and I advise you don't either. read more