Shame on you Einstein , was in this morning to pick up a few bagels. Your worker (young boy, light blue shirt)that was working on the bagel line sneezed didn't cover his mouth , didn't turn his head , didn't sneeze into his sleeve!!! Just stood there and sneezed on mine and whoever else had a bagel on that line. DISGUSTING/DISAPPOINTING!!! I also work in the food industry and would never think of just standing there and sneezing all over my customers food. Needless to say , my name was called and I tossed my bag in the trash as I walked out the door. I would have said something to someone however your customer service is already sub-par and I absolutely didn't have another 15 minuets to wait for a couple of bagels, and honestly was concerned about how Many other inappropriate actions had taken place before this!!!! Really need to talk to your employees about safely handling food!!!! read more

Picked up bagels this morning at 6am as soon as they opened and ordered a variety of bagels they were hard not hot seemed yesterday bagels shame on you guys you lost me as a weekly customer read more

Man you gotta try the churros. If you're looking for your socks to come off, this place will knock em. Tasted amazing!

I just came here to grab lunch, and the girl who took my order and the one who made my food were so rude. They were rolling their eyes and giving each other looks while we were trying to decide what to order. Clearly based off of the reviews I'm not the only one who's noticed this, management really needs to do something about the attitude and unprofessionalism read more

Once again, the worst service!!! I wonder if any managers or owners actually read the reviews on these sites or on the reviews we do for the receipts. Once again, I go in, my order was not only wrong, but I didn't get a receipt. I always have to ask for one because they have charged me extra in the past. Whenever I ask for a receipt I get a huge irritated sign from the staff. Does this place care about customer service at all??? I don't think the managers care because when I call they also seem so irritated. read more

Worst customer service. No personality from any of the employees and they are rude. I waited for my food and I didn't hear the lady say my name and so I went up there and said what name did you say and she said my name with an attitude like I asked her for something so drastic. I asked a different lady if my coffee is ready and again attitude and said it's coming. They didn't put whipped cream so I ask if they can add whipped cream and the lady rolled her eyes at me. I only go here because it's by my house but every time I go here it's the same customer service. If you are miserable then please find a job that you don't have to talk to people. If you like Einstein find a new location. read more

This is my second time going to this Einstein location and it will be my last. Every employee that works there has the worst attitude and zero customer service skills. Not to mention the bagels each time were barely toasted and just from observing while I waited for my order, there were many other customers complaining about their order. Highly recommend hiring a new friendly staff. read more

I ordered a bagel with lox to go, what I got was a bagel with a piece of salmon. That's it. No cream cheese, no onion, no capers, no tomato. A bagel. With a piece of salmon. At least my cat got a good breakfast. read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

The bagel was good and the service was nice and quick but my bagel did not seem to be toasted, which is not a deal breaker for me I just wish it was. read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

Came in to order, cashier (order taker) was very friendly. Waited to pay for a couple minutes, long enough for the GM to come over and help. Ordered their "special" $2 Mocha OR LATTE (says right on the sign) and the GM literally stood there and argued with me that it was not on sale... he was very rude and I will not be going back to this location anytime soon. New caribou coffee still tasted great, bagel wasn't the best either, like it had been sitting there awhile or tasted undercooked for some reason. read more

Einstein Bros. Bagels - My "not $2" LATTE... - Bagels Near Me - Gilbert, Arizona

great bagels esoecially the Asiago cheese ones, so a breakfast treat. however the website to order is really horrible it make it tough to order unless you want a mixed pack their choice. and forget about pre ordering for a event or meeting. The website works it's just really clunky by todays online standards. read more

This place was pretty busy for a Friday afternoon. I ordered a garlic bagel w/ garlic cream cheese. It was good! Staff was welcoming and patient. read more

This has to be the worst Einstein's I've ever gone to. I have to come back every time I order something. The first time I thought ok maybe they are super busy easy mistake, second time I'm like ok maybe not 3rd time I'm just like let me go inside it'll be different nope! Drive home to get a remake and so before I leave I check again and still wrong ?!! They really need to get organized smh read more

Very slow. Many workers standing around doing nothing when we are waiting for our pickup order to be ready. It's been 30 minutes since we placed said order and they haven't even started it. read more

Great staff and even better food! This is the breakfast spot! Karlee is awesome and makes you feel welcomed! Best coffee in town

Honestly the only reason I keep coming to this location is because its right next to my house and I always get coupons in the mail, but this location is terrible. I come here about once or twice a year and 70% of the time they get my order wrong and the service is terrible. All of the young people who work here are super mean and even the older employees have been cold. read more

I ordered a chocolate cooler from this place and at first it was really cooler, looking like chocolate milk than a chocolate cooler. I told one of the workers named Jan and she was really sweet and helpful and she made me another one which was perfect! Ask for Jan when you come in read more

the bagels are okay. maybe even 4 stars. i don't give it more stars for a few reasons. a few times they acted put out when i requested the more fragrant bagels to be separated from the rest (everything, garlic, onion). i would think they would get why and be good with the request. in a weird increasing frequency, the bagels have been sliced poorly. at first i thought it was my imagination or maybe the slicer went dull. it is to the extent that my child likes to peer in the bag or box to see what the slicing surprise will be. if i purchase a dozen, at least 6 will be only half sliced. sometimes they are sliced where the top is sliced off, not near the center of the bagel, rather like scraping the topping off. read more

Einstein Bros. Bagels - not what i meant when i asked for sliced - Bagels Near Me - Gilbert, Arizona

Service wasn't great. I couldn't understand the girl I ordered from. The bagel was delicious. Had a coupon punch card that made it a really cheap stop for a quick breakfast for my girls and I. read more

It wasn't clean. The floor had food, trash, liquids, and debris all over it and the front door looked like it hadnt been wiped down in months, it was so gross. There were 7-8 people working but they all appeared to be disorganized. They were "out" of several bagel flavors... come to find out after placing my order most of the bagels that were missing from the case were against the wall on racks and just hadn't been refilled. The order taker was clueless. While I was placing my order, another worker kept interrupting myself and the young lady taking my order. I only went because I had a gift card. I would not go back. read more

I brought a friend here because we had time to kill while his sister was shopping. We each ordered sandwiches off the menu. It doesn't take an Einstein to figure out that they have more than just bagels. So I wanted to review this place based on their sandwiches. My friend ordered a ham and Swiss which he shared with me. I ordered the Nova lox bagel. The Ham and Swiss was made with Ham, Swiss cheese, red onion, lettuce, tomato, Mayo, and mustard, on potato bread. My sandwich was a typical lox and bagel. Perfectly smoked salmon on a plain bagel with capers and cream cheese. Both sandwiches were delicious. The counter staff was helpful and polite, contrary to other reviews. The coffee was fresh and very good. They offer a couple different varieties and all the condiments It comes out of a self serve pump canteen. Usually those are Luke warm at best. These were piping hot. We watched the steam roll off the cup while we enjoyed our bagel sandwich. I saw a wide variety of bagels in the display case. They will have to wait for another visit as the sandwich filled me up. read more

I love Einstein brothers bagels. I visit their stores across the valley 1 to 2 times a week. Always enjoy their food. However, this store on Val Vista is the absolute worst! Their staff is rude, uncommunicative, unresponsive, and downright unfriendly. This morning I came for a dozen bagels, everyone in the store greeted me, so they knew I was there, I was the only one in the store at the time, then they proceeded to ignore me. Then they help the next person who walked in the store behind me first, before helping me with my order. What's up with that? I truly dislike waste, but because they did not communicate with me properly, when I ordered a lox sandwich, they had to remake it because it was not toasted and not on the correct bagel. I will visit many Einstein bagel brothers stores in the future, but never ever this store again. It was not just today, it is always this way with this store. read more

Bagels were okay. Terrible customer service! Girl with long brown hair needs an attitude check. Wish I would have read the reviews before getting food here but I will not be returning. read more

I visited this location on 10/1/15 around 7:20am. I approached the counter to order and the employee clearly saw I was waiting to order yet she walked away to just stand around. She only returned to take my order when the manager told her to. She never said anything to me. She just simply stared at me until I initiated the order on my own! I ordered a bakers dozen of bagels which I have ordered many times at another location. I asked for a variety which, again, I have ordered many times at another location. She just looked at me and rolled her eyes, asked if i wanted them sliced, and started grabbing the bagels. She never said another word to me and just sat the bagels on top of the counter and turned her back. I grabbed the bagels and went to the cashier, who was thankfully polite to me, ordered my coffee, and left. When I got to work I opened the box to discover that I had only 3 different kinds of bagels. Plain, poppy seed, and blueberry. If you ask me, that's not really a variety especially when I have ordered this same thing in the past and received, wheat, plain, poppy seed, blueberry, Asiago and even everything bagels. Maybe they were doing me a favor all the other times I ordered, but maybe she should have specified instead of completely ignoring me. Worst customer service, ever. I will not visit this location again. I didn't get the name of the girl who took my order but hopefully she can be identified by the time frame in which I was there. read more

This location used to be good! Now it's worthless! As a chef, I watch everything! Including sanitation practices. I watched an employee yesterday, make several bagels after tucking his shirt into his pants. He never once changed his gloves or washed his hands. He just kept making bagels and filling orders. The sad part is that he must be the assistant manager and was in a maroon colored button up shirt. I also witnessed several other employees playing behind the line and yelling at each other because orders weren't being done. My wife and I love the products but, let's face it it's a bagel shop. I could easily run the place properly without the long wait times. The staff is unorganized and very sloppy! The floors were disgusting as I watched the stay step over fallen bagels, trash, and paper. I really hope this place gets the health department called on them. Also, when the have a large line the quality of the product really suffers and it's a shame. Again, this is a bagel shop... Not fine dining, or any other place where the work is tough! I give them one star! I do so for their consistent disappointment! Clean the place up and get back to the basics!! read more

Rock hard Panini- nasty. They messed up or order a tad but the GM- Rich,was super friendly about it and took care of it. Regardless of who is at fault, being pleasant about it makes a huge difference between "never again" and "repeat business." But I won't go back read more

Einstein Bros. Bagels - Rock hard panini - Bagels Near Me - Gilbert, Arizona

This place never treats Doordash Drivers with respect, waiting 10 minutes for nobody to help you and a single bagel and coffee takes this long. Place wasn't busy at all. read more

Every time I go to this location they are so incredibly rude to me. No greeting when I entered the store, and the girl at the cash register was way too interested in her phone. Seemed like I was more of an inconvenience to her because she would rather be on her phone. I work in customer service and it's not that hard to be nice to people for 5 minutes. read more

Einstein Bros Bagels replaced Melvyn's Dark Roast with their own Caribou brand coffee. A terrible mistake. Caribou coffee is tasteless and has encouraged me to check out alternative coffee sources. read more

It was bomb that's all I have to say apparently I have to write more so that I can post it whit yeah it was a good

I ordered two dozen everything bagels this morning and received two dozen I guess gourmet rolls and they were not sliced. They aren't bagels. My co-workers are sad this Wednesday. read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

Einstein has the whole bagel thing down pat! Crusty crust with a soft and chewy inside. They toast so well and their varieties of Schmears are awesome! I love having odd combos, like the Garlic bagel with Almond Honey Schmear. This location was clean and very busy on a Sunday morning. The staff was very friendly and helpful. Even though it was busy we were in and out with their "Hate to Wait" bucket. 13 bagels with 2 tubs of schmear for $15 --Not bad! read more

We enjoy Einsteins bagels and coffee. Unfortunately this one is not well maintained or staffed. Men's restroom is always a mess, broken towel dispenser for weeks. Employees come in late an nobody seems to care. Frequently understaffed. Too bad. Bagels and coffee continue to be good. read more

Einstein Bros. Bagels - Messy floor under prep area - Bagels Near Me - Gilbert, Arizona

I am a regular customer of Einstein Bagels and this was my first visit to the Val Vista location. The place was absolutely filthy- there were bagels on the floor behind the counter, crumbs everywhere, the ceiling was yellow and had huge water spots, the utensils they were using to make the drinks were just lying on dirty countertops, the food line looked like it needed to be scrubbed... Anyways, I order my usual Nova Lox (no red onion and capers). They were very understaffed so the line moved really slow and the lady at the cash register to pay was also swamped with all the drink orders. After 10 minutes or so, I hear my name called for my food and they made it with red onion and capers. I told them I ordered it without that and the guy re-made it. No apology, just grabbed the bag and re-made it. I honestly would never come back to this location- it was the worst I've ever seen read more

This place is very small and gets crowded very quickly. It is a frustrating experience every time I go in there. People are standing around since there is little seating and the line goes right into the dining area. Too small! They are also pretty slow at getting the food out to the customers which is surprising since it's just a bagel shop. Their coffee is terrible, too. The actual food is good. I get the Lox and haven't been disappointed, I just hate going in there to get it. read more

I truly hate I stopped in without reading the reviews first. After standing at the counter for a some time, no one seemed to realize I had not place an order, but how would they, due to them laughing and talking, as if they are not at work..The place is FILTHY strike two, but yet silly me still ordered a Latte which was horrible...so moving forward this establishment will never get another Cent from me.. read more

Used to frequent this place - the bagels are my favorite! But the last few times, particularly this one, we were very disappointed. We ordered coffee with cream, for home and it was black. Then we opened the bagels and they were smashed smashed. And hardly any cream cheese. This will make us think twice before visiting again. read more

Einstein Bros. Bagels - Bagels Near Me - Gilbert, Arizona

I feel like everytime I come to this location something always goes wrong whether it be rude ass staff or forgetting about my order completely. Today..... all i ordered was a bagel just 1 pumpkin with pumpkin shmear And waited 15 min!! A family of 4 that ordered after me got their food before me. When They finally realized they forgot my order they didnt even offer an apology or even acknowledge that they forgot. Smh read more

Wow ~ what a busy place, especially on a Sunday morning ~ yet even with the rush of people the staff stayed pretty friendly and the food came out quickly. Einstein Bagels has really stepped up their game ~ they have coffee bar drinks that rivel Starbucks . . . their latte may actually be better : ) PLUS you can refill your cup with their drip coffee that tasted fantastic. They are now featuring new lite and healthy selections featuring bagels that on 1/2 the thickness to save on calories. I tried their veggie with mushrooms and asparages. It was terrific! Competition is good sometimes ~ in this case having several other breakfast locations in the area has really invited Einsteins to step up and re-invent itself. It's exciting to see their rebirth and growth. Blessings : )KC read more

I ate my bagel that I chose out of the very few baked bagels. Now (15 minutes later) there are more bagels sitting in their baskets, which are not labeled correctly. I asked for the pumpkin walnut crunch to go, but they told me that it was apple and that they needed to set it down in the pumpkin walnut spot to rest and cool. read more

Einstein Bros. Bagels - Fairly few bagel choices. The bagel that I did buy was good though. - Bagels Near Me - Gilbert, Arizona