The service is amazing. Someone stole my order and they remade it for me free charge and they're willing to make it for me as fast as they could and the food was amazing. It tasted great. It's very clean. read more

Really good sandwiches! Really like that they have a hot sauce bar. My favorite is their peach hot sauce! Super good on the club sandwich. I also like that they have the different variety of drinks. Good service and good ambiance. I know they are prompt and attentive. Good food. read more

Got 2 sandwiches and both were made incorrectly. Received two fountain sodas with out meal, both with no flavor.

The food was very fresh and it always is. The staff is friendly and welcoming. This is one place. I don't mind going by myself as it doesn't feel awkward and they always make me feel like I belong. I would recommend this place and give it five stars any day of the week. read more

I came here for my lunch break this week. The customer service was wonderful and my Engineer sandwich hit the spot. My sandwich was made correctly and had all of the right customizations. I also got a cup of chili which was also tasty. I would order both items again. I really liked the store and the local firefighters and EMS teams that were featured as well. I highly recommend Firehouse because of the quality and the support of our heroes. read more

Firehouse Subs - Engineer and Firehouse Chili - Sandwiches Near Me - Mesa, Arizona

I went in to buy a double meal deal to pay over 25 dollars and went to hand my 50 dollar bill to be told it's not accepted that seems pretty insane so I left and spent my money elsewhere read more

Super super slow location!!!! I got a chopped salad, and was looking forward to the peppercini, and bell pepper,but they didnt put it on my salad. Oh well,wont be back. read more

Firehouse Subs - a plate of food on a table - Sandwiches Near Me - Mesa, Arizona

I love hot subs. I was not prepared for how amazing the NY Streamer was. Like, I mean, Zowie! The next day got a large and cut in thirds and ate it the next 3 meals. Stop reading, go there, eat, smile ! read more

Love Firehouse Subs! We order delivery from here ALL the time. This is the first time I've been into the physical location, and I was so pleased with the experience. The subs are ALWAYS consistently delicious, but they were even better in the sub shop - who knew!? The employee at the register was attentive and kind. All employees were wearing protective masks and gloves. Social distancing was enforced. Food was exceptional read more

Firehouse Subs - Club on a Sub - Sandwiches Near Me - Mesa, Arizona

Location was a little rough to locate... Ordered a small veggie sandwich and it was really good but talk about small. I never had a sandwich that small at any place...almost appetizer! read more

Had lunch with a coworker at this location today. We both got the Turkey Bacon Ranch sub & it was very good! The only drawback was having to wait for our food but being it was prepared fresh and with proper care, we girls didn't mind. It's a nice restaurant in a decent location. Easy to get to. I know we'll definitely return! read more

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Awesome subs and awesome chicken and dumpling soup from this location! The soup was creamy and filling! Other locations soup were too watery and salty. I really enjoy this location and their staff! read more

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Slowest firehouse sub place I've ever been to, twice I've waited over half an hour for just one simple sandwich this place is always so slow. I've even ordered ahead both times . If you come here make sure you have like 2 hours to spare for lunch time...... read more

Two people working, myself and another gentleman were waiting patiently for our orders to be taken while the two individuals were working the many lunch orders. A woman comes in after a bit and walks up to the register, ignoring the line completely. The phone starts ringing, after ringing for a couple minutes, one of the employees answers the phone, once off the phone she proceeds to take the order of the woman first, who'd only just arrived, apologizing for the wait and ignore the two of us who'd been waiting patiently. The other employee said nothing. Needless to say both the other gentleman and I walked out, you lost two sales today, and I won't be returning to your establishment, Jersey Mike's is a block away and I have yet to be treated so poorly there. read more

The food exceptional. The employees however... watched an employee go outside and smoke (no biggie), then watched her come in, put on her apron, grab a cup and lid from the customer stack and get ice and water. What's the problem with that you ask? She NEVER washed her hands or put on gloves!!!! We ate inside along with a few other customers, never saw them clean any of the tables after the other customers left. As we were leaving I saw same employee carrying a tub of something to go onto food prep area, and still NO gloves. Doubt we will be back there until this whole COVID mess is over!!!! read more

Just a star for a yummy sandwich but for real, it took foreeeeeeeevveeerrr to even get the stupid thing!!!! Holy sh*t!! I'm sure it's significantly better to place an online order so you don't have to wait so damn long read more

I been Ordering subs from this place for such a long time and the consistency of well-prepared high-quality food even at this privately owned chain is always stellar it outstanding. read more

First time here, service was a bit slow. Waiting 10+minutes for my sub. Wasn't so bad. Get back to my office to enjoy to my lunch and see what looks like fruit flies on my sandwich. Very upsetting. Skipped lunch and went back to work. I was able to capture one fly in the picture. read more

Firehouse Subs - One fly i was able to capture. - Sandwiches Near Me - Mesa, Arizona

What the heck is wrong with places and employees these day? Walked in here and not customer and still took me 15 min to get my food. I ask for half my sandwich for here and half to go please, and it took 2 people to understand that. Talk about cost. Large sandiwich combo is almost $18. No wonder it was blank in there. read more

Will NEVER go back. 2nd attempt to get a pizza meatball sub. 1st try, only 3 meatballs which was told after paying for. (got a free 3 meatball p-sub) Today person behind the counter (I'm the only customer in trhe store) sends me down to the order area..5 min later comes over and my 599 is now 12+$ and has to have help... finally get it right...20min later... not started my order as have to heat meatballs (this is prime DINNER TIME) find out my order comes with garlic bread from a poster and now wonder why I was asked "wheat or white) 30+minutes later got my $$$ back and wrote this at home. read more

This place has the worst customer service I've seen. Walked in and two people were sitting waiting for their food. The lady taking my order told me to hold on because she was on the phone with a friend. Then, the people leave and it's just me. The lady supposedly making my sandwich was in the back texting while my bread had been sitting for 5 minutes on the toaster. Unbelievable and will never be coming back to this location. Quality of food isn't worth terrible service. read more

$24.66 to have one large sub delivered 1/2 mile is ridiculous. We can all see what the price is if we have the option of picking it up. When 3rd party delivery pushes the price sky high, that's one less sub that Firehouse is going to sell. $15.65 +$1.99 del + $3.02 fee/tax +$4.00 tip = $24.66. Customers have other options that are more competitively priced. read more

Just waited 35minutes for the most non-filling, non hearty sandwich I've ever had. I don't think I'll ever be back. I would stay away from this place. read more

Been to four firehouse subs, I would rank this one as number 4. I tried a salad this time and really liked it. While the girls behind the counter were nice, they were super slow. Not a huge deal, but there was only one other group in there so did not understand. Anyway, place is good, good is good. Need to work on service time. Much slower than others that were busier read more

Went here yesterday for my free birthday sub. Tried to order on the app to save time, didn't work and I had to go in. Service was slow. The food is good. Probably my favorite sub place. read more

Wow is this location is in disarray. I'm sitting here on my lunch break waiting almost an hour for 1 sandwich. I'm not saying the employees are slacking here, it looks like the owners have dropped the ball. It's noon middle of the week, they have 3 people making sandwiches and one taking orders. Maybe the owners should give these employees some help or more training. They look stressed out and are making mistakes because they are so rushed.. Hell they don't even have time to restock the sauces. They incorrectly charged me completely but I didn't even bother saying anything because just to order it took a super long time, and the person doing the order looked brand new and I didn't want to confuse her. I paid $16 for a sandwich and chips...yikes read more

The servers are super friendly to customers and the Italian was tasty, but on a Saturday with a nearly empty dining area, this should not take over 25 min to get one sandwich. I recognize they may be short-staffed, which was easily discovered only after my order was placed as their constant complaints reflected this status. However, when this process consumes my entire 30 min lunch break I will not return because it is simply too painfully slow to just sit around and waste my time. read more

Their food is alright but the price is too high! Please give the customer more food for that price or just charge less. The one I got was half of a half lol! I get how business works, but this is just brutal! read more

I love Firehouse Subs and have been daisies with their service until I walked into this location. Steve G. Took my order and I always get a Turkey and Cranberry in a white sub. Received a wheat Turkey and Cramberry sandwich instead. It is the first time at Firehouse that they got my order wrong. When I explained to Steve that my order was wrong, he said he needed to charge me more and he will make another sandwich. I kept the order and left unpleasant. This was not the kind of customer service I was expecting. read more

It takes way too long for the order. And they do not give veterans discount - only active. I won't be coming back to this Firehouse Sub.

Placed an order online, waited awhile and the sandwiches had not been delivered yet so I checked the status. Order was cancelled with no reason given. Ordered from Jimmy John's, got it in 20 minutes. I think I'll just do that from now on. read more

Great place for hot and cold sandwiches. I really love the hot sauce "Bar" with all the assorted sauces. The new fangle soda machine is kind of fun. read more

my fiancé and always come too this location very quiet friendly workers and always great sandwiches. Thank you

3 stars because the customer service was good as was the food, but I'm not the first to comment about their timeliness and I'm sure I won't be the last. There were three workers and only two customers yet I waited 20 minutes for my small sandwich and side of mac. Not sure if the workers were new but the lunch time rush, where some customers only have a 30 minute lunch, is certainly not the time to train. read more

I was really hopeful when this new location opened up. Sadly it just didn't meet my expectations and I likely won't be returning. I tried the Firehouse Hero along with chips a drink and was underwhelmed, especially when the total came. The overall quality is just sub par for a sandwich shop. You may have better luck with a different sub but I'm not hopeful enough to go back and find out. read more

Firehouse Subs - Sandwiches Near Me - Mesa, Arizona

Honestly, I'm very picky about subs. I'm usually not a fan of chain stores. I don't care if they bake their own bread or make their own sides. You have to have good ingredients in a great combination. Firehouse Subs, surprisingly does. I tried a slice of the Meatball Sub 2 years ago. And I really enjoyed it. Unfortunately so did everyone else. Now that a Firehouse is close, I took the family. Our first visit. The staff was friendly and made some good food. We had 3 meatball subs and a steak and cheese. My 2 year old grandson like it all and he's pickier than I am. It's good food and a good price. And if your into hot, they have a huge selection of hot sauces to light up your night. After browsing the menu we decided to come back and try a bunch more items that looked interesting. read more

Came here earlier today and service was fast, and friendly! Great tasting sub, you Gotta try the New York steamer!!Delicious!!

Had a large pick up order that didn't get started until the time it was supposed to be ready and then the girl working wanted to argue with me about it and what time it was read more

I've been to several different Firehouse Subs before but this one is one of my favorites. You can tell it's very well managed. The employees are very friendly and the store looked very nice. I will definitely be coming back to this Firehouse specifically because of the customer service. read more

Stopped here on my way home from work. Ordered a Reuben sub combo and a Smoked Turkey sub combo. Got home and no Turkey sub and no Reuben sub. Instead we got a tuna sub and a turkey something. Not what we ordered, not even close. Called the store and they said oh we mixed up the orders but you can come get your sandwiches, they are here and ready for you to pick up...EXCUSE ME?!? There was no no offer of a discount, refund anything for the inconvenience of getting in my car and driving back to the store for sandwiches I should already have. I understand mistakes happen but when you run a business and cause your customer to be inconvenienced the right thing to do is to offer something in return like maybe a coupon for a free sandwich on your next visit? It was not my mistake but I feel I paid for it. read more