Staff is friendly and hardworking. I really like what the company stands for. I would sum up the subs to be in the middle of Subway and Jersey Mikes. read more

Since my last review this location has vastly improved its taste and service. It's delicious once again! I'll keep coming here to Dana Park Firehosue. Thanks guys!! read more

Always a fan. Clean, great food, prompt service. Love the touch screen ordering. Convenient location. read more

Firehouse Subs - Sandwiches Near Me - Mesa, Arizona

What a horrible experience. It's 2:45 in the afternoon so it's absolutely not lunch time rush-hour and I just walked into this Firehouse Subs on baseline just west of Val Vista. There's no one parked in the parking lot. There is one customer inside waiting. There are two employees working and they told me that it was going to be at least 20 minutes before they could make me a single sandwich. I hope this is a franchise and I hope the franchise owner is seeing this or at the very least the store manager. You must be doing pretty darn well if you are so busy that you have to turn away foot traffic even though the restaurant is empty. I love Firehouse Subs. I go to the one all the time by my house and I'm telling you I will never come back to this location. How can you have two employees working and not one of them can make a single sandwich for walk in traffic??? are you kidding me???? my expectation was even if they were making a phone order that one of the employees would've stepped away from what they were doing to assist walk in . if I made my business like this, I would be out of business so maybe think about that. The employee was incredibly nice so I have nothing to say about that other than no one was available to make a sandwich at 2:45 in the afternoon. Totally disappointing when there are so many other options available food wise. Get it together, Firehouse Subs. read more

Yep! Automatic 5 Stars! A few people have told me to try Firehouse Subs and I never got around to it. My life is forever changed now, because that Hook & Ladder Sandwich was damn DELICIOUS! Before I opened the box I could see a light glowing from within the box. Upon opening the lid..... I laid my eyes on the most beautiful, delectable sandwich any eyes has ever seen. When I took a bite my tastebuds transported into a 3rd dimension. How could something so simple be so dang on good!? I ask myself over and over again. I will be adding this establishment to a list of TOP Favorites spot. Honestly, I almost ate the box it was so delicious. Well until next time, Happy Eatings :) read more

Zack and Kyle are amazing!! Out of all firehouse sub go to this one clean nice!! But I would add the freestyle Coke machine read more

Jonah is the most amazing ever the sandwich he made was so good definitely coming back!!!

Great sandwich but this location is SO slow! If you order online and are given a time for pick up....Just plan on it being ready a half an hour later than what they tell you. And if you order in the store, then plan on about a 45 minute wait to get your sandwich. They seriously need to hire people who can work a little faster. read more

They would have to stop to speed up. Only one person in front of me and took forever to get my food. Haven't been here for years and it's going to be even longer before I come back. Food is fine. Also no one greated me when I came in and didn't say one word the entire time I was there. If they go out of business don't wonder why. read more

Food was delicious and restaurant (1829 N Power Road, Mesa, AZ) was very clean. Tommy, our customer service representative, was extremely friendly, very helpful with my confusing order, professional and very kind to my five year old granddaughter. He offered her a Fireman hat and water (she was very hot). He was pleasant and attentive! I would highly recommend this Firehouse Subs! We will definitely go back thanks to Tommy's friendly approach to his customer Service skills! read more

That one kid with the slightly curly hair, glasses, and long sleeve shirt under his work shirt for some reason isn't very good at his job there's some cats in the area tho so 5 stars! read more

Firehouse Subs - Cat - Sandwiches Near Me - Mesa, Arizona

Terrible service! Steven refused to take my order, said he was too busy! Don't expect a human being to wait on you at this branch, they try to force you to use there kiosks read more

Picked up a sub for lunch very early Friday morning. They had just opened. The crew was busily working on filling some catering orders. The staff was very friendly. The sandwich was well made and it tasted great. read more

If I could give this place negative 10 stars I would. they are sooo slow and customer service is so bad. They make orders from grub hub, DoorDash etc priority and if you walk in you will easily wait 40+ minutes I am sitting here waiting for 3 sandwiched for over 40 minutes now and their excuse is "we are super behind" maybe they should hire a manager that is able to get their people moving and getting orders out asap or will most likely will loose more customers because this is definitely the last time I will be coming in. read more

Bad service . They Mess up my order 3 times and still not right. 1st wrong bread. Cheese Mayo and 2nd forgot mushroom and 3rd went home and they mess up again and for got mushroom bread and oil. Wow! read more

I dint know WHY we gave this location another chance. zthey are SUPER slow and they manage to screw up our orders 99% of the time. Last night was no exception. We got their and it wasn't busy. Found UT the special we wanted had to be ordered through the app. After ordering it took 20 minutes for them to get two sun's made. Got home and they'd put pickles on bots sandwiches which were SUPPOSED to be left out, and they forgot to put ground peppers on my sub. Called when we got home and the person on the phone told me I'd have to deal with corporate and hung up on me. NEVER AGAIN!!​ read more

Lee Petersen at this location provided amazing service. The sandwiches were next level good. We'll keep coming back.

Yeah they were friendly and yeah they made my food and yeah I was the very last food they made at night and now I don't know if they stayed over later because of it I'm not sure yet the point is that they had a sign that said social distancing when really is supposed to be physical distancing not social does don't even make sense you can't be socially distance so that's why this is getting a one On top of that they weren't really that friendly if they don't want you to be social they want to be socially distant so really they don't want you to be friendly they want you to be like not friendly and they're not be friendly to you The franchisee owner is unfriendly belligerent hangs up on you threatens you with harassment so really you shouldn't be going to this fire house subs at all they're not worth it read more

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Having just moved to the area we were happy to see a Firehouse subs so close. But this location doesn't measure up to the Simi Valley CA location. We have tried them twice and both times the order was wrong and the quality is just not what we are accustomed to. Under toasted or falling apart or wrong meats. Also, the employees don't get along here so we could see the tension. We are going to look for a different location and hope we find what we're are missing from our last favorite place read more

Fantastic sandwiches! Our go to is the Hook and Ladder! Their gluten free bread is really good as well. The staff at Dana Park are very nice read more

this guy named ELLIOTT was the best, most caring, smily person you'll ever meet. he made the best sandwich i ever had and i am not even lying! read more

I just stopped at a Firehouse , I was very disappointed to see that they no longer take your order. Talk about unfriendly! If I wanted to have to place my own order I would have stayed home. you just lost two customers. we will never go back. there is no more friendly service. just do it yourself crap! read more

Fire house subs are decent. They are good but not as exceptional. Giving this place a five star review because it was honestly the best service I have had anywhere in a long, long time. The young men were completely respectful to each other, were helping each other out and totally helpful to us. Answered all of our questions and were totally happy doing it. Great job guys. I would hire you all in a heartbeat! read more

Love coming here! The subs are fresh and delicious and the customer service is on point! I always love helping a good cause and we love that this company gives back so much to the community! Highly recommend Hook & Ladder Sub!! read more

Firehouse Subs - Delicious subs and great customer service! - Sandwiches Near Me - Mesa, Arizona

UPDATE - This company seems to truly care about reviews and feedback. I'm impressed. This could have been an app issue out of the control of the company. I have added an additional star and we'll stop into the restaurant soon rather than using GrubHub. Original Review: Grubhub fail - None pizza with left beef First, I admit this could be an app glitch and if that's corrected I'll try again and revise this review asap. We ordered dinner. It was late in the day. I was starving. I chose the cajun chicken. The order form seemed to indicate that I needed to 'opt in' to the requisite items that were default on this sandwich. I thought the requisite items sounded delicious so yeah - add them all -yum. Somehow this translated into remove them all on the app. I received a plain chicken sandwich- just bread and chicken and somehow a container of spice which I was able to mix into mayo at home and save the day. You'd think they'd contact me - the delivery person or sub shop to confirm a weird order Who orders plain bread and dry chicken?!!!! It was $14. That's madness. I had to dress it up myself to eat which makes it a $20 sad sandwich. Please fix your system. We don't plan to order or visit again. read more

Firehouse Subs - I asked for all the standard toppings and somehow recieved none. - Sandwiches Near Me - Mesa, Arizona

Harmony and Ian do a great job here! Provided great fast service and a wonderful conversation. Will definitely come back because of them!

I didnt have a bike lock for my bike, and the guy working at the counter was very understanding and let me keep my bike in the store while I ate my food. Thank you for being understanding read more

If I could give no stars I would. The guy who took my order was nice , as well the guy who was in training. The third guy made me feel very unwelcome and uncomfortable because of how he looked at me. I ordered a veggie sandwich. Once the sandwich was ready, the guy with the unwelcoming looks called my name and gave me my sandwich. I said "have a good day", he just stood there. When I got back to work which was 7 minutes away. I noticed the bag was wet. I pulled the sandwich out and this liquid went all over my clothes. I opened the box and my sandwich was soaked. I called immediately and asked to speak to the manager. From the sound of his voice after I reminded him who I was and that I had left the store not too long ago, it might have been the guy who gave me bad looks. He was very uncaring, nonchalant almost sarcastic about my complaints. He offered another sandwich, but I refuse have anything else from there. He then says to give me a refund I would have to come back to the store. I do not ever want to see a person who can have so much hate in their eyes for a complete stranger. Words can't express how awful it is to be treated like this. I asked him for the number to corporate. but of course he did not have it. read more

Firehouse Subs - That's half the liquid, the other half is all over my lap. - Sandwiches Near Me - Mesa, Arizona

Subs are great! Best place for a good tasting sandwich. What makes this location Special is the staff- Jolie is great in the front and is in tune with the customer smiling and making good eye contact making you feel welcome. Brooke is very professional with great customer service skills! She was helping 2 customers with their order all with a smile on her face. A lot what going on here and Aaron making sure all is clean. The place is clean and the soda machine is perfect! A great atmosphere to eat in and you shouldn't forget about this place the next time you want a hit sandwich. read more

Firehouse Subs - Sandwiches Near Me - Mesa, Arizona

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Did I seriously just pay $10 for 5 bites of a sandwich and a large drink? Sandwich is delicious but offensively overpriced read more

Firehouse Subs - a sandwich in a styrofoam container - Sandwiches Near Me - Mesa, Arizona

Depends on the day and the location -- sometimes your sandwich is really good, others 'meh'. I don't know what it is?!!? Firehouse used to be my 'go to' for great sandwiches. Now, it's only if they happen to be convenient to wherever my errands take me. I want to love them, but I've had some really dry, tasteless sandwiches on too many occasions at too many locations. read more

The new manager here rocks and things seem to run a lot smoother now! Of course there's a little wait still but not anywhere near what it was in the first review. read more

They always have consistently good subs and the staff is helpful. My favorite is their pastrami which I have always custom order and they always get it right. read more

I dint get half my order. They said I would get a credit on my acct. GrubHub I guess. But nothing. Such a bummer and a waist of my money.

This location is absolutely horrible with their customer service and appearance. Your employee had chew in his mouth while making a sub. Walked in and didn't even get greeted and they continued to make other subs which appeared to be online orders since no one else was in the store. I asked if someone could help us and they just looked at us and said "in a minute" and then you have the nerve to ask for a tip at checkout. I will never visit this place again! Train your people right to at least be respectful and not be disgusting with chew in your mouth while preparing peoples food! read more

Don't use a GrubHub to place your order online. GrubHub told me my sub would take 40 mins. We knew that sounded absurd so we went 20 mins early and our sub had already been sitting there for 15 mins. As I write this review, GrubHub still thinks my order is in process. I also asked my subs to be labeled. My husband has an allergy so we left off a few things on his sub and they put them in the same container, touching each other. No label. My subs are cold and I don't even know if my husband will be able to eat his. Terrible pickup experience. read more

sandwich still great as usual but little pink haired girl did not want to take my order as I found out later, she was due to go home. She told me it would be 40 minutes as they were behind. I said ok that I would wait in the car. As it turned out it was only about 15 minutes. She's not your high caliber of employees. read more

Placed an order on app. Went to pick up and the girl said it would be a few more minutes so i sat down facing the staff- no phone to distract me. 10 minutes later a couple comes in and orders. Then their food is ready. I go up to see whats up- they had put my food on the grubhub station. Couldnt yell out my name? Totally unacceptable read more

The sandwiches here are consistently delicious, and that's not the reason I'm docking a star. The only issue I've ever had here has been the online ordering. I'll show up to the chain restaurant when my app says it's ready, and end up having to show it to very understanding and accommodating employees, that start my order immediately. But then I have to wait another 15 minutes for my delicious steamed meat sub! I absolutely crave both the Hook and Ladder as well as the Cheddar beef brisket subs! Absolutely worth a try, but definitely recommend calling it in! read more

Disappointing. The service was terrible. It was 8pm and they had no Soups of either kind. No apology or explination. No one in the restaurant except the 3 employees i saw in the back. Place was a dirty mess. They claim to support and represent Fire Departments? This is not to code. Health and safety violations galore. I use to lile to eat here. read more

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