The sandwiches here are consistently delicious, and that's not the reason I'm docking a star. The only issue I've ever had here has been the online ordering. I'll show up to the chain restaurant when my app says it's ready, and end up having to show it to very understanding and accommodating employees, that start my order immediately. But then I have to wait another 15 minutes for my delicious steamed meat sub! I absolutely crave both the Hook and Ladder as well as the Cheddar beef brisket subs! Absolutely worth a try, but definitely recommend calling it in! read more

Disappointing. The service was terrible. It was 8pm and they had no Soups of either kind. No apology or explination. No one in the restaurant except the 3 employees i saw in the back. Place was a dirty mess. They claim to support and represent Fire Departments? This is not to code. Health and safety violations galore. I use to lile to eat here. read more

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This place is filthy. 4 workers and two customers, you would think they would have time to clean the food and what ever els is spilled on the tables and floors. Poorly run location that is full of kids that don't care. Cleanliness should always be the top priority. read more

I've been a big fan of Firehouse subs for a while, it's a little more expensive than most sub places but the food has usually been pretty good. Last night I ordered 2 large subs, they were $12.49 each and another $2 for tax. I was there before they were ready and I paid upfront. As soon as they were done, I took them right home which is about a 5 minute drive. Both subs were ridiculously soggy, there seemed to be a lot less meat in my steak and cheese than there used to be and the salt flavor was nearly overwhelming. Not sure how much sodium is in the sandwich but it was basically all you could taste. $27 seems like a lot for 2 subs in the first place but to have soggy subs that didn't taste good and didn't have a lot of meat at that price point was really disappointing. read more

WOW, WOW, WOW!!! Really those three words say a lot more.... So the first WOW explanation: I have been going to this Firehouse for several years. I am completely in love with their subs. I also love the fact that they give money to Fire Fighters. I personally always add some extra to my order to donate. I remember once I guess it became obvious about how much I donated, that they gave me a personalized thank you card for my donations signed by all the staff. What an awesome company. The second WOW explanation: Every time I come to this location they make me feel like part of the family. If I am having a bad day for other reasons by the time I leave Firehouse I forget why I was having a bad day. The staff is always very nice and friendly. The Third WOW explanation: This one really has me saying wow in a kind of upset way. Not upset for anything Firehouse has done but more for what some of you other people are saying about Firehouse. When you post something on Yelp remember it is public and you should not use Yelp as your venting platform because your having a bad day due to something else. When did we become a society where we complain publically instead of talking to the manager, 1on1 for an agreed resolution. When did it become okay to bully a company because they made very small mistakes. As I have read all of the reviews about Firehouse I keep thinking to myself that all these people complaining about petty mistakes must be perfect people who make no mistakes at all. I am also thinking about all the reviews that people say things like normally they are great but this one time this happened. So now you think they deserve a 1 star review even though you never posted a 5 star review for all the great experiences. Also to the people who leave this great company a negative review based on your experience with an employee but you lack the true knowledge of what Firehouse subs is about. I assume your the type of person who blames the employer when an employee steals money. Claiming the employer should have had better locks on the safe. If your reading this, believe me when I say Firehouse Subs is a great business with integrity, character, honesty and great morals. Employees are humans and last I checked humans make mistakes. Before posting a public comment try to resolve your issue with management. I am sure they will make it right if given the chance. There are a couple negative reviews on here I agree with and Firehouse tried to reach out to resolve and or fix the error however the review remained 1 star. When did we become so jaded that after an apology was given and the issue was resolved we did not forgive the mistake. A personal note to Firehouse Subs, I believe in all of you and I will be a customer for life regardless of what other people say. All of you are awesome. Thank you for providing great tasting food and a friendly environment. Something to consider people are 10 times more likely to leave a negative review then a positive one. So consider how many customers you serve on a daily basis, I am sure if surveyed your negative ratio would fall under 1% of your customers. Keep up the great job. Truly I mean this when J say Thank you..... read more

Been a long time fan of this place until today. Used DoorDash and discovered that were having app issues. Called Firehouse to see if they could remake the order as it had been 90 minutes and they hung up on me. DoorDash delivered cold subs for a hot sub order. I know it's doordashes issue but attitudes from Firehouse have determined that I will never go there again. read more

Great service!! Every time we have ordered!! This time we ordered delivery because of covid19 stipulations and didn't disappoint subs were made with fresh ingredients and great taste as always!!! Thank you for staying open during these difficult times read more

Wow firehouse is struggling.. I called in an order and they said to give them 15 minutes. I came in exactly 15 minutes later and then waited another 20 minutes. Several people who came in after I arrived was receiving their orders before me. When they finally called me up they said 'oh sorry it's been sitting here we just forgot to call you up...' read more

Great customer service from Josh! Very helpful and nice! Had a smile on his face the whole time he made my sandwiches! Give this man a raise

When you have to repeat the order 3 times and still get your sandwich wrong. Didnt even finish eating it and threw away. Thanks for the pleasurable experience. read more

The absolute slowest help I've ever Seen. Such a waste of time. I would never go there again. Terrible experience

After spending Halloween handing out candy with my parents in the East Valley we were super hungry on our way home, about 9:45. I always get nervous going into places like this right before closing time because I used to work at Paradise Bakery, and I know what a pain it is to clean up after just one stupid sandwich. These guys definitely didn't show any displeasure. We were warmly greeted with nary an evil eye in sight. The decor is super themed but cute. I like the cheese thank you very much. The employees are even in a sort of fire fighter uniform. Their menu is diverse enough to make most people happy. I was really hungry so I ordered the Firehouse Hero, a trio of roast beef, turkey, and honey ham. The meats and cheese are steamed before hand to seal in extra juice and just make it really good. Nice touch. The bread was exactly the way I like it, sort of soft, sort of crusty. The meats all tasted really great and were actually distinguishable from one another, unlike other certain sub shops. The honey ham was my favorite, it was really sweet and really good. I wouldn't mind if they brought one of these Downtown. Good sandwiches for a good price. read more

I judge my lunch and dinner places to a different set of criteria. For lunch it's about convenience, cost, and taste. A distant fourth criterion might be the relative nutritional value of the meal. Firehouse, wins on the first three and is worthy of inclusion into the lunch time rotation. The sandwiches are hearty, heavy, and tasty. Denser and more robust flavors then you'd get at the chain sub spots. I doubt that this place will win any accolades from the American Heart Association but I also doubt that 85% percent of its patrons even consider calorie counts when they order one of these sandwiches. A great sub. Just make sure you eat fruits, vegetables, and other healthy options when you're not here. read more

I dunno. I thought the bread was a little too thick and there was a little too much wet dripping out of the back end as I held the sandwich. I got the italian sub... thought it was going to be a cold sandwich, but the cheese was melted on top of the meat. Salami was a bit thin and the ham had just a little too much of that fake smoke flavor. But Yelp is for my opinion, right? read more

The subs are always awesome here..today I got the hook and ladder light which is a good option if you want a lower calorie sub. On the other hand you can get the Italian sub which is full of salami and ham. Also they have a hot sauce bar that you can try a ton of different sauces which is kind of fun. read more

Firehouse Subs - Hot sauce bar! - Sandwiches Near Me - Mesa, Arizona

This place rocks!! This one girl here works so hard! She cares about her customers and she's friendly. I eat out a lot and I appreciate her treating me right! This is why I come back to this location. People like her make a difference! read more

I work within walking distance to Firehouse Subs. I don't frequent it much because it is only okay in my opinion. Today I had the best sandwich I've had from Firehouse yet. I had the steak and cheese (minus cheese cause I'm lactose intolerant), with peppers and onions on wheat. Delicious but I've had a stomach ache since. I guess that's not saying much because I get a stomach ache whenever I eat almost anywhere. The Italian is pretty good too. Slightly expensive. Oh, and if you are getting their cherry limeade from the machine make sure you put sprite in it as well, because I'm pretty sure it's just cherry syrup. read more

Loved it! We've frequented Fire House for a number of years but have noticed that some units don't meet our regular expectations. A recent visit at a differed FH on McKellips and Lindsey was not good in food or customer service. Today This Firehouse restored our faith in FH subs. Super friendly, very tasty, and fast service. Even offered us a bit of a new sub to try out. We will always come to this one! read more

Took my daughter there today as it was my birthday and you get a free medium sub. One word. WOW. That was probable one of the best meals I have had in a while, and the best sub I've had since we moved here 10 years ago. Also met the owner who was very pleasant and the entire place was VERY clean, a nice change from some other establishments who don't seem to care. I will definetly come again and recommend to my friends. read more

So disappointed with our experience at this location today. Came in to pick up lunch for takeout and waited 30 minutes from order time to walking out the door. They were busy and apologetic, and we were a little irritated but as a person who works in the restaurant business I understood. The inexcusable part same once we got home. We had ordered 2 subs and one of them had NO TURKEY! How does that happen after taking that long to make!! On top of that they didn't put the cookie or brownie included in the price of our combo in the bag. So frustrated, and still hungry. read more

Firehouse Subs - Sandwiches Near Me - Mesa, Arizona

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Good variety of subs/ ingredients. Good location. I loved the little area towards the front w/ the pub tables. They have one of those crazy, newfangled Coke machines w/ 100+ flavor options too. My Italian sub was good. Basic, but good. Service was quick, staff was nice. We'll likely be back if were in the area again. read more

I am deployed overseas and was trying to fulfill octogenarian Mother's Day request for fresh and delicious sandwich to supplant the pitiful-quality food prepared at their independent-living residence. I called this location and spoke to a day-manager, who surprised me with his effusive efforts to make sure I could 'git 'er done.' (I was also seeking to have gift cards for more sandwiches included with the Mother's Day order, further complicating my request.) The gentleman gave me the franchise owner's phone and email contact, to ensure my request for the gift card could be fulfilled. He also told me, no kidding, that the owner was likely to want to perform delivery herself. He wasn't kidding, and that kind of confidence in the owner/boss says a great deal about the atmosphere and dedication. I was able to reach the owner and place my order for multiple sandwiches and sides, as well as use my debit card for the gift card. I got an email and photograph of my receipt from the owner upon delivery, which was spot-on to the time requested, and included a phone call to my parents to have them wave from garden apartment patio to identify the outside door to which to execute delivery. I got a very nice thank you note from my Mom, and was further surprised to read that I had also had flowers delivered. What a nice touch that I had not conceived. The franchise owner went WELL BEYOND what was already pleasingly and surprisingly generous to make my mom's Mother's Day a treat, and made me look far better in her caring and generous help. Yes, I am a complete stranger. Yes, your mileage may vary. I look forward to making a visit to my parent's favorite take-out meal place next time I visit them in Arizona to thank them in person. Very well done! read more

This was my first time eating here and my last! I am not a subway fan so I figured I would give this place a shot as it is near my house. Never have I had so big an issue with ordering a sandwich. When I walked in I took some time to look around the store and the menu to see what they had to offer. Big mistake! The lady at the counter gave me this look like I had spit on the floor or something. After about 5 mins of looking at the menu I decided to order the firehouse hero sandwich. Their prices are way more than I expected but figured if the sandwich was any good then it would be worth it. As I paid for my sandwich and went to sit down I heard the counter lady say something like this guy needs to be going to Jenny Craig not here! I could not believe she would sit there and talk about a customer like that. Her personal feelings aside (btw aren't sandwiches supposed to be a healthy food option?) She should have kept it to herself. Or at least said it once I left. I am a big person but that has nothing to do with how I should be treated. As for the food I have to say I was not impressed. The Virginia honey ham was way to sweet for me. It had this weird almost maple syrup flavor that overpowered the rest of the sandwich. After 2 bites I was done. Bad service, high prices, and even worst food earn this place a nice spot on my never again list. read more

Came here with a co-worker. Got a dr pepper from their really awesome modern soda machine. My co worker got a meatball sandwich. He said he was the best meat ball sandwhich he ever have. Which is saying a lot because his from ny, I believe they ate a lot of sandwiches haha... The service was fast. The place was really clean. Tried a bite of the meatball sandwhich, I hate meatball sandwhiches, to my amusement I really enjoyed this one. read more

Firehouse Subs - Modern coke machine - Sandwiches Near Me - Mesa, Arizona

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Went here for my first time last week, and it's definitely the best place for subs! I've been hearing about it for weeks; friends and family simply rave non-stop about it. I figured it must be good, and I was sick of people begging me to go. It's not much more than Subway, but it tastes sooo much better, and you get a lot more for your money. I can't wait to take my husband here. read more

First & last time eating here! Service was absolutely horrible. Food took forever because staff was messing around. We were the only ones in the restaurant. Make sure you check your order! We got the food to go and every sandwich was wrong and didn't have the condiments we ask for. Place is a joke. read more

Great sandwiches and I love the Firehouse sauce. I also liked that they have the free style drink machine so that I can get caffeine free soda. read more

This place knocked it out the park! We hadn't been to a fire house subs for like.. 3 years. I never knew what to get. I took a chance on a philly cheese steak type sub and a cup of Mac n cheese. The guys recommended some cheddar cheese and onion on the Mac and they made it happen. I'm usually not a reviewer, more of a review checker- but they really impressed me! Totally left feeling full, satisfied and ready for a nap . Wish i had a picture of the meal it was just like the commercial! read more

Firehouse's subs are more expensive for the size than most places but you won't be disappointed by the quality! They really put a lot of meat and filling inside each sub. Today we got the Hook and Ladder and Hero. Both were yummy! I don't suggesting waiting too long though to eat your sandwich! I don't like them saved or refrigerated, I've had soggy experiences. This location was clean and fast. We waited until after the lunch rush, this location is in a hot spot for lunchtime eating out. read more

This place is pretty good and the atmosphere is fun. Although I'm generally not a fan of subs, the sandwiches here were good. For those who like a lot of meat, the subs here are stacked thick and the servings are big. I though the meat-to-veggies ratio was off, but I guess that's because I like a lot of veggies. There was also slightly too much sauce, causing the sandwich to get a bit soggy. Overall, I like this place, and the restaurant itself is nice, clean, with friendly service. read more

Yum. Freakin yum. I have been mostly Paleo for about a year or so, and I've all but cut bread out of my diet, but damn these things are tasty. Like how I would make a sandwich at home if I had time and skills. Toasty bread. "steamed meats" I guess is their thing. And oh it is delicious. I've had the Steamer (pastrami and corned beef. yummmmmm....) and the Italian which is dripping goodness. I love the shelf of hot sauces from around the globe, all rated 1-10 by the heat factor. read more

Gosh the selection of hot sauces here makes this my favorite sub shop. I love the Poison sauce. Good prices, delicious food. Try it if you haven't already!! read more

yummy! i don't really even like subs, but since my first visit here i constantly crave the firehouse italian. salami, pepperoni, ham, provolone, and italian dressing on toasty wheat bread. the meat is high quality and flavorful. the spiciness of the salami and pepperoni compliment the perfectly sweet, smoky ham. the bread isn't anything special, but it works as it doesn't overpower the tasty sandwich. i like the fact that they have sweet tea, and it's above average. i would give this place five stars, but i'm not crazy about the atmosphere. the firefighter theme is fine, but the fluorescent lights make the place feel cold and harsh. the crowded layout forces you to sit close to your neighbor as well as everyone standing in line. luckily they have many tables outside you can escape to on nice days. i definitely recommend this place if you like hot subs. yeah it's a chain, but the vibe is more mom and pop. i'd be an even bigger fan if they offered homemade potato salad and coleslaw as an alternative to chips. read more

Firehouse Subs - italian - Sandwiches Near Me - Mesa, Arizona

Not really a sub type of guy but this one hit the spot. I had the turkey breast on wheat and my best description would be if Quiznos and Subway made a love child. You could tell the quality of ingredients was high and everything was as fresh as it could be....amazing at what a difference that makes. If you have an appetite get the 12 inch, the 8 inch just didnt look like it would get it done for myself. The theme of the place is pretty cool and it really adds to the atmosphere when there are real firemen eating their lunch there. Next time I am in the mood for a sub this will be my spot. read more

Sorry to write a downer.. I ordered the Club sandwich fully involved (without the spicy mustard and onions), it was warm and drippy.. Warm is good, taste is good.. all good so far.. but the Drips from mayo :(, ugh i dont want wet spots on my slacks from lunch. I also felt queasy afterwards, couldnt get the sub i had off my mind.. Ive had Firehouse sub in Florida years ago, it was fine. Maybe it's this location? BTW i ordered online and i arrived a minute early from the expected time and my sub was ready, that was cool. Subway seemed to be better? maybe next time ill try a different sub and ask them to lay off on the mayo to prevent drips..i'll also ask around for favorite subs from firehouse.. maybe the club wasnt their specialty.. I felt like i was in a little firehouse with a lot of patrons.. :) read more

Always a good choice and love the friendly environment they bring to the table. Prefer the meatball sub but everything looks great and yummy! Gotta love the personal service they also have read more

Firehouse Subs - Sandwiches Near Me - Mesa, Arizona

EXCELLENT !! This was my first visit to a Firehouse Subs and I doubt I will ever go to a Subway again. This is actually REAL meat and REAL cheese with GREAT customer service. Dylan realized quickly, and confirmed by asking, that it was my first visit and took extra time to explain the sandwiches, the menu, and the condiments. I thoroughly enjoyed the sandwich and will be back for sure! Friendly employees all the way around !! read more

I go here quite a bit and I don't think I've ever been disappointed. Good Service, not perfect but they will try and make up for it if they screw up. I love the subs. I take the kids there every now and again and have them split a sub since they don't eat that much so I get a real good value and a great meal. I love their theme and what they stand for. I also like it when you walk in and they yell WELCOME TO FIREHOUSE read more

The food was great! However we had forgotten our masks and were not offered one. We were told we had to have a mask on to be served. We pulled our shirts over our faces which was up to their standards. This is not the concern the concern is that two employees handling the food in the back that also came up front multiple times while I waited for my food were not wearing masks. They were not told to wear masks even when I mentioned this. Seems a little odd for such a great business with great support for our first responders! Make your paying customers wear a mask but not the folks actually handling and preparing the food. Not a doctor but this seems off to me. read more

We tried Firehouse a few weeks ago and are telling all our friends and family to check them out! The subs are SO good and the variety on their menu is much more extensive than most places. The staff is friendly and I love the atmosphere. Another huge plus is that they are one of the few restaurants I have been to that has the Coca-Cola Freestyle machine which is AMAZING!! The only reason I couldn't give them 5 stars is because the service is a bit slow and they have forgotten things both times we have been there for the kids meals (the fire hat and Oreo cookie). Not a huge a deal, of course :) We will be returning very soon! read more