I just left this location and was very disappointed with the quality of service and lack of communication among the staff. Also, I don't appreciate the feeling of being treated differently as the customer next to me used the same coupon I had and received her discount while I was denied. The expiration date is May 31st 2017 and it even had a barcode to scan for their convenience. There was no reason at all for such disrespect form the "manager" up front whatever her name is. My family Won't be going back here again and I advise you don't either. read more

I come here quite often to pick up bagels for weekend breakfast. The servers are often less than friendly but that's not my biggest complaint about this place. There has to be a way to change the layout so that you don't get bowled over by the stroller brigade while trying to get your coffee. The space next to the coffee machines is used as the main walkway and with tables pushed all the way to the back there is very little space next to the coffee dispensers. If the line gets backed up, between that and all the entitled mamas who think any space should accommodate their hulking strollers and baby carriers it's nearly impossible to fill your coffee without bumping into anyone. read more

Einstein Bagels has been one of my favorites for years. And this location is the one I go to most and I don't think I'll be back. The past few experiences have been declining. Long lines, messy dining area, messy food prep area (the employees seem to be bumping into each other a lot). But this past Sunday did it for me. As I was ordering I saw one of the food prep employees cough into the air. Didn't even make an attempt to shield his mouth with his shoulder or even hands and then wash them. Nothing! Blech, all those germs just poof into the air! After reading other's reviews I am curious to see what the health department has on them. I love the menu, I just have to find a different location. And I agree with other's comments, the combo locations with the Caribo (sp?) company are nothing like the real Einstein. read more

Came in at 9 on a Sunday to beat the church crowd and to kill some time. Not busy, 3 people working the toasters 3 girls chit chatting and one walking around...nobody to take orders until someone on the toasting machine called. The girl seemed stoned, moving hella slow giggling about who the eff knows. We get to the cashier, same service...I'm confused, are we huffing something in the back that's making us move slower than sloths?? read more

Kids working behind the counter yelling back and forth to each other and messing around. Two stood there jabbering while the one at the register had to repeat her question 3 times because she kept getting distracted. VERY dirty floors. Cups of stuff laying around behind the counter everywhere. As the girl went to put the milk back and close the refrigerator with her foot, a can of whipped cream fell out. She pushed it around with her foot trying to lift it back in to the fridge. I think she remembered that I was standing there and finally bent over and picked up the can. She wiped it with a rag sitting on the counter and shoved it back in. She handed me my coffee and I left. Straight into the garbage with that $3.00+ drink. Who knows how dirty her hands were or if the cups had been shoved back onto the counter after falling. Yuck. read more

On feb 2,2017 I bought 2 coffees, cream cheese and bagels to go from your store. 1 bagel was burned on both halves. After spending + $10.00 not going back there. read more

Yeah I read the reviews but I still went bagels are freash and good but the people working there all have attitudes. No communication what's so ever. The baker mentioned cinnamon raisin freash and done, the girls just either didn't look or rolled there eye and back around. So rude. I felt bad. I get that it's 5AM, trust me I worked those shifts and I am Not perky, but there comes a fine line with respect and growing up and understand this is a customer service job. & some were wearing regular clothes, shaggy, non fitted, random color outfit, wasn't professional. read more

When it comes to bagels, the various types of cream cheese based spreads to put on them, and some good coffee to wash it all down with, it does not get much better than Einstein bagels. This location gets pretty busy on weekend mornings, but weekdays are a breeze. It is less than a mile from my house, so definitely one of my fave places to go for carbs. read more

Very good bagels and coffee. Don't really like to set up. Feels like you're waiting in line all around the tables were people are sitting. The area where you put cream and sugar in you coffee is a mess. read more

I love Einstein bagels but sadly this location went downhill. Since adding the coffee they no longer accept Einstein coupons or offers and tell you to go to the baseline location which isn't exactly close. They are always out of onion! And run out of other kinds on a regular. Last time I went 4 of the 6 I wanted were out. If you know you go through onion fast, make more! I tried their iced Carmel coffee and it was almost undrinkable because of how sweet it was! I took it back and asked if they could remake it with 1/2 the syrup and it was better. read more

This location is a joke. 10:30am on a Saturday and out of all decent savory bagels to make a sandwich, line nearly to the door and barely moving, fountain machine not working, and less than friendly service. I will make sure to choose a different location next time! read more

Love the mushroom Swiss and spinach on everything. Usually crowded. Customer service is typically good. Lots of bagel options. Price is kinda high. read more

I like that I can get an iced coffee and get my own refills. I also really like the sun dried tomato schmear. Beyond that, I kind of hate this place. It's always small and crowded, often having to weave around people constantly to get my order, go to the table, wait in line to get creamer, etc. It's just annoying how crowded this place is. They also seem to not be capable of keeping some types of bagels in stock, even on busy weekends. Then, you have the poor attitude of the rude kids behind the counter. It's just frustrating coming here, so we avoid it and choose other less mainstream joints. read more

Terrible customer service. Just a bunch of young kids with no type of personality. My brother ordered a coffee and had to approach the cashier who had already prepared the coffee but figured it was best if he left it sitting in the blender for a bit longer or in this case, until the customer asked to have it. Boyfriend got his potato salad thrown at him, and may I add we each ordered combos and only one of us received a pickle that we paid for. First and only time I come to this location. read more

Very disappointed with the service. I got a bagel with plain cream cheese, only to receive orange colored something all over my bagel. My husband went to the counter to show them & they said, ok we will make a new one. The 2nd bagel was toasted & shouldn't of been & the orange stuff was all over that one too. Very messy, cream cheese all over. read more

Love this place! Amazing customer service! Great Bagels! The staff is ultimately what keeps me coming back, this location isn't even close by me anymore and I still drive out of my way to come to this location over the closer one by my house! :) read more

I didn't go in to get my food, my boyfriend did. And the food was great, he had deli sandwich and I had grilled cheese, I will go there again, regardless the size of the place. read more

Short-staffed, sat in the drive through for 15 minutes and they didn't even get the order right. Nasty lady was not nice to us. When we pulled up, she said, "hold on," and started having a conversation with her friend in the building that took 5 minutes! Terrible customer service. Food wasn't bad though. I don't recommend it and I know I will never go back there! read more

I've been to this Einstein's three time in a month. The first time the girl behind the register we rude and no one who worked here seemed happy. I thought I would try it again thinking it was that particular day or one person that made my experience miserable. The second time was no different. No one there would great you with a smile and spoke as though I was an idiot. The third time I stopped was only out of convenience. Again, this place is such a disappointment. Einstein's needs to take note and change this culture or I'd say they will loose more customers than just me. read more

I have been visiting this Einstein location for six months. The service has been consistently poor. The servers are extremely disinterested in providing even adequate service. In addition they are more often than not out of both sesame and poppy seed bagels (this before 12 noon) The two most popular bagels and you can't figure out how to bake enough for the demand? Was there today and finally walked out after not even being acknowledged. (also out of sesame and poppy). I read the other reviews and they are pretty consistent with my experiences at this location. I guess the management does not care enough to fix these issues. BTW the bagels at Fry's are decent enough to avoid going to Einstein. read more

If only I could give them a negative star...they were out of plain bagels. Really? How are you out? You cant manage bagels? When you're out there should be some being taken out of the oven fresh. Common sense. But they guy told me 8 minutes. So I waited. 5 minutes later he tells me sorry it's going to be another 8 minutes! Every time I come here they're out of bagels. Called the Einstein on Gilbert, she said were out of plain too lol F this place. But ya'll want $15/hr right...idiots should be getting $8 read more

Save your time and just go to the Einsteins up the road at Gilbert and Baseline. The staff at this one recently changed again and this location is suffering for it. They are constantly running out of a lot of the bagel types (walk in to find a bunch of empty baskets at 8am) and the location is not as clean as the others. The staff is unprofessional and they don't take pride in their restaurant. I see them spend time throwing food items around and joking when the coffee needs refills or the tables need to be cleaned up. LOVE Einsteins but sadly this location is subpar to every other one I have been to. I stopped going here after my last visit. Only positive is that this location stays pretty slow and quiet compared to the others. read more

The food is great, the service is terrible!!! In the last two orders we have had they have been messed up. In fact, when we were there today the table next to us had a mess up in their order as well. They also had two people walk out because of how many bagels were out of stock. Then we saw a worker answer her cell phone and go in to the back. If they paid attention to the orders as much as they did their phones they would be an amazing establishment. I will go out of my way now to go to a different location. Such a bummer! read more

I literally have had THE worst customer service EVER.. ANYWHERE! the staff is just flat out rude. I came in with my two children.. nobody greeted me.. when I said hi, this girl said "what are you getting?" The man on the food prep line was awful too..i smiled and asked how his day was going.. nothing. He turned away from me and looked so pissed to be there. As I'm juggling my two babies I hear the man in food prep yell my name. Luckily i even heard him.. We were sitting on the patio and happened to come in for napkins! I have never been to a location where the food isn't brought to your table and there was NOBODY in line either! I had to ask if somebody could help me carry all 6 baskets to my table.. in response, the girl at the register huffed under her breath and snatched two baskets off the counter, nearly spilling my food, and without saying anything sprinted for the front door and kicked it open nearly knocking another woman over that was on her way in. She threw my food on the table and as she walked away I yelled, "thank you!" And nothing.. I'm appalled this location is still open and I'm furious that I even spent a dime here! read more

Service was pretty slow and the bagels were BARELY toasted, seemed like they were thrown in the microwave for 10 seconds. Super disappointed. read more

NOT happy....made a very simple order this morning- Everything Bagel Lightly toasted with extra cream cheese and a white chocolate mocha. What do I get? A burnt bagel with NO cream cheese and a disgusting iced mocha. Not at all what I ordered. Seems like they really did not care about what I actually wanted and ordered. Great way to spend $8 to treat myself (which I can never afford to do) Thanks for ruining my day...next time listen to your customer. read more

Ordered several six cheese type bagels, fellow asked if I wanted them sliced, of course.Big mistake, the bagels were cut so uneven I had to throw several out. Next time I'll sliced them my self read more

We used to love Einstein Bagels but since joining forces with Caribou, it's been disappointing. They are always out of most bagel flavors and the coffee always tastes burnt. I won't waste my time visiting this location or another Einstein/Caribou again. read more

I love bagels so I continue to go here, but the service isn't very good. The ONLY time receive exceptional service is when the smaller kid (I think he is a manager) is the one helping me. He's the only reason my review isn't getting 1 star. If all the employees were like him, it would likely be a 5 star review read more

I am a busy woman. I work early in the morning and do not like to wait. For this reason, knowing a bagel shop will be busy the earlier in the morning it is, I call in my order to them, and pick it up on my way to work. Nine times out of ten, I am greeted with the most apathetic employees when they answer the phone. They are rude, they are impatient and have absolutely no customer service skills. Their lack of customer service does not stop at the phones, however. Upon reaching the store, more times than not, my order is not ready, or my drink has not been made. I usually have to remind them to make my drink when I order ahead of time, once I get there. On top of this, my girlfriend does not eat bacon, and I order one of their paninis without bacon for her. At this point, I just expect the bacon to be on the sandwich, regardless of how many times I ask for it not to be. Do not go to this store. The employees do not value your busniess, they will be callous and not shy about how you may by inconveinicing them by ordering food. read more

I keep hoping this place will improve but alas NO. The employees are either completely untrained or just not the brightest. Just ordered a frozen Mocha which I should know better than to think a bagel shop knows anything about coffee. But, it took the poor girl 10 minutes to read the directions posted on the wall then proceeded to have a fight with the whipped cream dispenser. She never did win that fight. Ten as she was handing me my mess of a drink she spilled it. She said she would clean it up. Oh good..how about making me a new drink? Now I have to go to work so just forget it and my business after 12 years. Ugh!!!!! read more

I love Einstein's bagels...I usually buy their bagels at Target. This was my first time going in their store and ordered their breakfast bagels. I was not at all impressed with their customer service. It was really busy. 1) There were a bunch of teens that don't smile or greet 2) They definitely need a better system of handing out their orders...was a cluster F$&#. Keep in mind its busy with alot of noise and they just say your name...its not written on the bag or anything and they just set it on the counter and continue on. I heard them call KIM and there was a KEN and a TIM waiting also. A man picked up my order, left out the door to his car, and then came back and just set it back on the counter and looked through (opened the sandwiches) another bag that was on the counter to see if it was his. I explained to the teen that someone else had left with my order and came back and he opened everything up and said, "this is your's". I felt like they should have made me another order but had to be somewhere and couldn't wait considering there were about 5 to 6 people waiting for their orders also. I will try another location next time. read more

I have been to this location many times. In the last several years the service at this Einsteins continues to decline. I cannot begin to tell you how rude some employees are. Rudeness today was not the issue. I ordered a toasted onion bagel, lox, extra onion and extra capers. They take my order. They then call my name and inform we they do not have any onion bagels. I switch the order to a toasted plain bagel. Then they call my name again and inform me they have no onion. WTF!!!!! I left and I won't be back. The place is a complete disaster. At one time, before I retired in 2008, they were the place to be. The food and service was good. I do not know what went wrong but it clearly has continued to be an all day train wreck. The town of Gilbert would be greatly improved if this business closed. Going there is like being in an all day train wreck. I went to the store at Gilbert Road and Baseline and got the order right the first time. read more