When I entered the store, I was not greeted by the cashier "Akosa", and his body language and look on his face made me feel like I wan an unwanted interruption.
He didnt use any discussion with me at all! I had to say, "I'd like a 12inch veggie grinder with extra peperoncini and tomatoes." he punched it in, and blankly stared at me. I then had to say, "Thats all." The first and only question he asked me, if you wanna consider it a question due to the way he said it, was "Your name....". He then took the money from me and rang me up. He didn't bother to count back the change, he just dropped it into my hand. Not at ANY point while I dealt or interacted with him, did he smile or even pretend to make me feel welcome in the store. Things started to get worse. The store employees were so focused on the drive thru and their timers, that service for people like myself, the lobby customers, suffered. 5 minutes passed, and no acknowledgement or any interaction with the staff, AND no food. I then decided i'd sit down and wait, but that didn't get to happen either. The lobby was filthy, trash strewn all over the floor. There was not a single table in the lobby that was clean that I would have wanted to sit at. So I then decided to just grab my jalapenos and some salt. I looked at my watch, then I looked at my receipt and I realized that 16 minutes had passed with no food yet, and not even a courtesy comment of any kind from any of the staff saying that they were sorry for the delay. NOTHING! I noticed in glancing around that the manager on duty (Which was the assistant manager according to his name tag: but I couldnt see his name) was sitting in the lobby talking to some girl, like a girlfriend or something perhaps, all the while I was patiently waiting for my food. Finally, at 18 minutes after I had paid for my sandwich, one single....simple 12 inch sandwich, I got my food. I dont eat out that often, but when I do I like to go to eegee's. Correction, I used to like to. This isn't the first time that this store has done it to me, but previously, I'd given it the benefit of the doubt. This time, Im just fed up. I doubt my business will ever be headed to this company anymore, unless this is addressed. This was one of the most atrocious visits I've ever had at ANY fast food place. I lost practically my whole lunch break at work because I spent nearly 20 minutes of it standing and waiting for my food. It wasn't like they were that busy either, it just was clear that the six people on duty were all about getting that drive thru done ASAP so that their service times wouldn't be scrutinized. You need to invent a way to give your lobby customers that same care and attention, because we also matter. Today, the service I received at Eegee's made me FEEL like you were saying to me, "You are un-important, we don't need your business, doesn't matter if your unhappy because we have everyone else that will wait and deal with our crappy service and not say a thing!" (Again, thats how I feel overall, as my experience at Eegees played out today.) I'm simply done, and I'll spread the word. read more