We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

I had called to try to get someone to come out to fix our A/C that suddenly stopped working at 6pm…read moreat night. Knowing that the hours on the website said they closed at 7pm, chances of someone coming out that same day was slim. The guy on the phone initially told me that the earliest appointment would be the next day, but he was able to find Jacob who was in the area and would be able to stop by in 1-2 hours. Jacob arrived and diagnosed the problem pretty quickly. He explained what was wrong (capacitor needed replacement) and then explained how he was going to fix it. He was very patient, made sure everything was up and running and made sure all our questions were answered before he left. Thank you to Jacob and Airtime for saving us from the heat!

Had a service appointment with Isaac. He did a diagnostic check and provided me with photo and…read morevideo evidence of all areas of concern. We sat down to discuss options for repair and replacement. Isaac was professional and courteous. Ultimately went with another company for replacement but the experience with Isaac and Superior was great.

Andrew G came out promptly, completely checked out my unit, cleaned it and performed required…read moremaintenance. He was efficient, honest and professional. He even vacuumed below the access area in case any insulation dust fell. Call this company, you'll be glad you did. Jim P, Chandler

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.

Always great dealing with Steve's!!! We called and they had a technician out the next day! They…read moretext you and let you know how far away he is, and that's such a great thing! Our technician was Xavier and he was super knowledgeable and nice! He had our unit fixed in about 15 minutes. Pricing is always great too! Can't say enough great things about Steve's!!!

If I could give zero stars, I would. They have the worst customer service and were so…read moreunprofessional. Technician and office/scheduling do not communicate. Technician came out for a service call, then stated that office would call to reschedule for additional service. Office never called and two days later a technician randomly shows up unscheduled without being notified. Nobody was home. Their office called a week later to send invoice but had all the incorrect information. Then sent over invoice and charged for second visit that never happened (because they did not call us to schedule the security nd appointment). Now let's talk about the office employee. Candace was extremely rude and unprofessional overall then proceeded to hang up on me during conversation. Then when we called back and asked for a supervisor was placed on hold and hung up again. Calling a third time and asking Candace why she hung up she laughed and proceeded to say "you're mistaken. The phone call was complete."Needless to say, they also overcharged for work that was not actually done. when you try to use a small family on business compared to the big name companies, this is how you're treated. There is no accountability. I highly recommend you Do Not use Steve's ultimate air unless you want Candace to hang up on you and charge for services that did not happen.

I want to wholeheartedly thank Larson for coming out and taking the time to thoroughly check our…read moreair conditioning system and HVAC ductwork in the attic. We had our A/C installed about three years ago by another company. Recently, our house was reaching 89 degrees inside even though the A/C had been set to 76 all day. We initially called the company that installed it, and after checking the system for about 30 minutes, they told us everything was fine and that we just needed to change the air filter--which I had already changed only a couple of weeks earlier. In my gut, I knew something just wasn't right. I found Larson on Yelp and decided to give them a call. They were able to come out the very next day. The technician was friendly, thorough, and spent a significant amount of time running tests and inspecting the vents and ductwork in the attic. He eventually found the issue and fixed it! For the first time this entire summer, our house is actually 76 degrees inside! The difference is incredible, and I'm so grateful that he took the time to actually investigate the problem instead of assuming everything was fine. Larson has absolutely earned our trust, and they will be my first call for all of our future HVAC needs. Highly recommend!

There are a couple of technicians at this company worthy of mention and who are my new favorite…read morepeople. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human.

This company installed my AC unit and have done my maintenance since 2021. The techs are always on…read moretime, knowledgeable and friendly.

The technician came to my house for a late evening service call, checked the entire system, and was…read moreable to diagnose the issue. He was professional, knowledgeable, and respectful. I would recommend this company.

Greg has several times provided first-rate service for me when I experienced problems. I couldn't…read morebe more satisfied.

Absolutely the BEST!!! Greg came out fixed the unit, inspected the units - I have two - and only…read morefix what needed to be fixed. I had another company come out and they wanted to replace components that did not need to be replaced, for THREE times what Kilter charged. WTF This is an honest Company lead by Brett. I 100% will use no one else. Shara got everything setup, she is awesome also, perfect client facing employee.

Lucas was amazing. Helped troubleshoot my AC at no cost. Helped me re-wire up thermostat when it…read morewas over 100 degrees out. Highly recommended and honest business man with a great tech background. Thank you!!

Completed work on time and under budget since quote for freon was needed less than originally…read morethought.