I called Velocity Mechanical to replace our gable electric attic fan on June 10th of 2021. Troy came out to our home on June 17th and took down the broken electric fan. He was very professional and told us that we should hear something in a few days. On Monday, June 21st, I called Velocity to get a status and spoke to Amber. She stated that they were very busy and that my request was not an emergency and would have to wait. In the mean time, I had my son put back up the vents since it was raining and we did not want water to come into our attic. I called Velocity again on Friday, June 25th, and spoke to Amber again. She remembered me and stated again that our job was not an emergency. I asked for a timeline as to when the part will be ordered. She also stated that she was very stressed out and that I was very aggressive. She said they were booked out for 6 weeks, however she was trying to fit us in. I told her that I understand and that I would see who else could work on our request with a better response time. I ordered the part on Amazon today and it will arrive on Monday, June 28th. I will have someone else install it. I believe it will only take 15 minutes to install. I understand air conditioning emergencies. I had one not to long ago. However, if Velocity could not perform this simple job in a timely manner, they should have mentioned their timeline to us from the beginning before they took our fan out. Again, I want to say that Troy was professional. Amber, however, could learn better customer phone skills. read more