Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

Quite possibly the worst customer service I have ever received…read more I rarely leave reviews, but this experience was so bad that people should know... I brought several garments to Press Cleaners in Austin specifically for dry cleaning. Instead, they were washed and folded, which is not what I requested and not appropriate for these items. As a result, three garments were ruined. When I raised the issue, I got a completely inconsistent and frustrating response: First, they said their policy was to re-dry clean everything. When they did reschedule to pick my clothing up, they were 3 hours behind schedule and I had to re-alert them of this. Then they called back and said they would wash and fold again except for 4 of the garments (which makes no sense given the problem). Then they accused me of having worn the garments--I had not worn any of them. After that, they claimed the items had been dry cleaned by another vendor--which is simply untrue, as they had clearly not been properly treated at all. At every step, the responsibility was deflected back onto me instead of being acknowledged. In the end, they refused to refund me and are returning my clothes still ruined and not dry cleaned nor fixed. This wasn't just a mistake, it was poor service compounded by misinformation and blame-shifting. Do not ever work with them if you value your clothing and basic customer service.

The only dry cleaner I trust in Austin. After so many bad experiences at other places, I can…read morebreathe a sigh of relief to trust a dry cleaner again. Sometimes takes a good week to get stuff back, but it's no issue on my side.

AVOID AT ALL COSTS--INCOMPETENT, DISHONEST, AND DESTROYED A PRICELESS ITEM…read more I am utterly appalled by the negligence and unprofessionalism displayed by Garnett Lewis Cleaners on Far West Boulevard. This business ruined a rare, irreplaceable pair of vintage Alexander McQueen silk python pants--a one-of-a-kind piece of art--due to their blatant carelessness. The front desk employee, Rebecca, failed to check the care tags or inform me they do not handle real leather, despite this being a basic expectation for any dry cleaner, let alone one claiming to service "high-end" garments. When confronted, Rebecca's response was nothing short of insulting. Instead of taking accountability, she lied about being the owner (a pathetic attempt to dodge responsibility) and had the audacity to blame me for not "specifying" the material--as if a reputable cleaner shouldn't know how to identify or handle luxury fabrics. Their "compensation" offer? A laughable $500 and store credit. These pants are worth exponentially more(thousands), both monetarily and sentimentally. Store credit is a slap in the face when they've proven they can't be trusted with a dishrag, let alone designer clothing. To make matters worse, Rebecca's deceitful behavior continued over the phone. She deliberately misrepresented her role to shield higher-ups from her incompetence, further proving this business prioritizes covering up mistakes over honesty or customer care. DO NOT RISK YOUR VALUABLES HERE. This establishment lacks the expertise, integrity, and professionalism to handle delicate garments. They will destroy your belongings, gaslight you into feeling at fault, and offer pennies in return. Rebecca's misconduct and the company's refusal to fairly reimburse a literal work of art speak volumes about their ethics. Spread the word: Save your treasures--and your sanity--from Garnett Lewis Cleaners. An absolute disgrace to the dry cleaning industry. I will be filing an official complaint with BBB.

I would never go to any others cleaners in the Pflugerville area. Tailor Fit is absolutely the…read morebest. The business is a bit tricky to find but well worth the treasure hunt. Sunny is the best. It is obvious she knows her trade. She is so sweet and personable. She follows all requests and gives advice when needed. I find her pricing comparable if not better for services rendered. Thank you Sunny for being the best!

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

I have taken clothes to Rick's Cleaners for years. I have been very pleased by their services. The…read moreladies who handle services are wonderful!

I recently visited Rick's for the first time. I had 3 pair of dress pants for pressing only. I…read moreremarked to the clerk at the time that I was impressed with the very reasonable pricing. After I returned home with my trousers I quickly realized how they keep their pricing low. They apparently don't spend any money on training or quality control. As anyone would know, dress pants should be pressed with the creases in the front and back not the sides. Mine were all pressed side to side which resulted in me actually paying double after taking them elsewhere for proper service. Live and learn but I'd steer clear if I were you.

Usually not one to review things, but dry cleaning places typically have poor reviews so I wanted…read moreto share my positive experiences. I have had both suits and gowns cleaned there, and they've always done a good job for a reasonable price. That's all!

used to use Ricks all the time. now even their prices are high. I remarked to the cashier it was…read morehigh. she just smirked and asked me for my phone number. bad attitude. I left. knowing that having worked with other cleaners professionally, they reuse their water and dry cleaning solution. So not really clean. But it was the attitude.

I dropped off my Italian silk designer wedding dress, worth $6,000, to ATX dry cleaning for my…read moremid-August wedding. I told the owner, Roi, that I was getting married in Canada and asked if they could pack my dress for travel. My dress came back bustled and ready to go. On a whim, I decided to undo the bustle and try on my dress one last time before flying out. When I opened my dress, I immediately started crying. It was ruined, and, even worse, somebody had tried to conceal the damage by bustling the dress and folding it up. The sleeves were burnt and crumpled (See pictures), and the dress itself was warped and puckered. The interior looked like it had been fried in bleach. My beautiful Italian silk dress had been ruined by ATX dry cleaning, and, rather than come clean with what had happened, somebody had tried to conceal the damage, so that I wouldn't realize what had happened to my dress until I got to my wedding. I told Roi that the dress looked like it had been damaged by chemicals, but he dismissed my concerns, saying dry cleaning is always done using chemicals. It was only after I went to two experts, my tailor and another dry cleaner, who both confirmed that the dress seemed ruined beyond repair, that he took me seriously. At this point, he admitted to outsourcing the dress, but said whomever he had outsourced it to did not even know who cleaned my dress because nobody had owned up to it. This other company (Roi never told me the name) spent the next couple of weeks attempting to restore my dress, and the entire time Roi kept saying that he felt as bad as I did that my wedding dress was ruined, and not to worry about the financials--he was going to make it right. They gave me my dress back the day before I left. The silk was partially restored, but the interior of my dress was still completely fried, and the dress's silhouette was permanently ruined. Since I had no other choice, I wore this dress for my wedding. When I returned, Roi changed his tune very quickly. He said that insurance would only cover $250 because I wore the dress for my wedding and they'd partially restored it. Worse still, he used things I'd said against me. Like, I told him nobody seemed to notice that the dress was ruined (because who would tell a bride that a dress they'd never seen before looked damaged?), and he later threw that comment in my face to suggest that I shouldn't be compensated properly for the damage. When I balked at his offer, he whined about how he couldn't do more financially and even badgered me for not appreciating how hard he'd worked to fix my dress. Again and again, he made it more about his hard work and his trouble than about my wedding dress and wedding, and he seemed incredulous that I expected to be compensated for what he'd done. I kept reminding him that any efforts to *fix* my dress would not have been necessary, had my dress not been ruined in the first place, but talking to Roi was like talking to a cranky infant. He made clear that he would not go out of pocket for the damage. It was such a nightmare. In the end, he gave me back not even a third of what I put into this dress, and he tried to get me to sign a document promising confidentiality. I refused, even knowing that I could lose the pittance he'd offered, because I never want any other bride to go through the nightmare Roi and his team put me through. Whatever you think you will save with ATX dry cleaning, it isn't worth it. Go to a real dry cleaner. If you want your clothing to be returned to you undamaged, avoid ATX dry cleaning like the plague.

Do Not Trust this company they will send your clothes back STINKING like cigarette smoke. They will…read morealso overcharge you for laundry and dry cleaning and its not even done right. Used them in the past and the old driver was WAY more personable the new one just sucks.

Glad I found this place. Not only is it convenient to my house, but the tailor charges very…read morereasonable prices and does a great job.

A friend of mine recommended this place and I took a chance with two new dresses that were a bit…read moretoo large. I thought the tailor did a wonderful job. Neither of the dresses were a simple fix. The prices are very reasonable and they were ready when I was told they would. Will return for sure.

Visited ZIPS on W Cannon for the first time Saturday to get their same day services. I returned to…read morelocation at 5p and was devastated that the store closed at 2p noted with a hand written sign. While I was very upset that the W Cannon location closed randomly, without a message notification, S Lamar's manager took it upon herself to pickup and deliver my clothes AFTER closing at her location. Highly recommend S Lamar for their whole hearted customer service and support!

Literally the worst. Took around 19 items here and they all came back still stained or in worse…read morecondition than it was brought. They shrunk and put huge holes in all of my wool items. Do not go here...I now have to properly clean these on my own and have lost hundreds of dollars by using this place.

relaxing place to do your clothes, blankets and anything that needs washing. Very clean and…read morespacious, lots of machines, all sizes. A pleasant attendant is there to help you and also there is a deop off service. Best Landramat Ive been to in years!

1. The welcome package does not include hangers, therefore I sent my own hangers because the dry…read morecleaning bag required use of hangers. They did not return my expensive wood hangers and refuse to reimburse to purchase new hangers. 2. Difficult to get in contact with customer service promptly. 3. Incorrectly charged me for dry cleaning. 4. One shirt arrived with a mark it didn't leave my house with.