The only dry cleaner I trust in Austin. After so many bad experiences at other places, I can…read morebreathe a sigh of relief to trust a dry cleaner again. Sometimes takes a good week to get stuff back, but it's no issue on my side.

AVOID AT ALL COSTS--INCOMPETENT, DISHONEST, AND DESTROYED A PRICELESS ITEM…read more I am utterly appalled by the negligence and unprofessionalism displayed by Garnett Lewis Cleaners on Far West Boulevard. This business ruined a rare, irreplaceable pair of vintage Alexander McQueen silk python pants--a one-of-a-kind piece of art--due to their blatant carelessness. The front desk employee, Rebecca, failed to check the care tags or inform me they do not handle real leather, despite this being a basic expectation for any dry cleaner, let alone one claiming to service "high-end" garments. When confronted, Rebecca's response was nothing short of insulting. Instead of taking accountability, she lied about being the owner (a pathetic attempt to dodge responsibility) and had the audacity to blame me for not "specifying" the material--as if a reputable cleaner shouldn't know how to identify or handle luxury fabrics. Their "compensation" offer? A laughable $500 and store credit. These pants are worth exponentially more(thousands), both monetarily and sentimentally. Store credit is a slap in the face when they've proven they can't be trusted with a dishrag, let alone designer clothing. To make matters worse, Rebecca's deceitful behavior continued over the phone. She deliberately misrepresented her role to shield higher-ups from her incompetence, further proving this business prioritizes covering up mistakes over honesty or customer care. DO NOT RISK YOUR VALUABLES HERE. This establishment lacks the expertise, integrity, and professionalism to handle delicate garments. They will destroy your belongings, gaslight you into feeling at fault, and offer pennies in return. Rebecca's misconduct and the company's refusal to fairly reimburse a literal work of art speak volumes about their ethics. Spread the word: Save your treasures--and your sanity--from Garnett Lewis Cleaners. An absolute disgrace to the dry cleaning industry. I will be filing an official complaint with BBB.

I had to get a wool coat cleaned after a trip and I had borrowed it. Rick's did a great job for a…read moresuper fair price. The staff were helpful and the turn around was inside of a week. The service on the jacket and it look brand new. Open parking lot and easy access off Burnet make this cleaners a must for people in central austin.

Horrible horrible horrible. Ruined 3 of my 6 items. Paperclip melted into my suit pants. Ruined…read more Makeup stains on 2 dress shirts. Horrible. At this point Ricks owes me $1000 for all 3 items.

Service is always great. Quick return of clothes and good quality…read more Cris is always helpful and polite

Zips is still efficient and does quality work. My items are ready when promised. They are in great…read morecondition. I'm treated respectfully at drop-off and pick-up. Due to these things, I continue to patronize this location.

Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

I would never go to any others cleaners in the Pflugerville area. Tailor Fit is absolutely the…read morebest. The business is a bit tricky to find but well worth the treasure hunt. Sunny is the best. It is obvious she knows her trade. She is so sweet and personable. She follows all requests and gives advice when needed. I find her pricing comparable if not better for services rendered. Thank you Sunny for being the best!

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

I dropped off my Italian silk designer wedding dress, worth $6,000, to ATX dry cleaning for my…read moremid-August wedding. I told the owner, Roi, that I was getting married in Canada and asked if they could pack my dress for travel. My dress came back bustled and ready to go. On a whim, I decided to undo the bustle and try on my dress one last time before flying out. When I opened my dress, I immediately started crying. It was ruined, and, even worse, somebody had tried to conceal the damage by bustling the dress and folding it up. The sleeves were burnt and crumpled (See pictures), and the dress itself was warped and puckered. The interior looked like it had been fried in bleach. My beautiful Italian silk dress had been ruined by ATX dry cleaning, and, rather than come clean with what had happened, somebody had tried to conceal the damage, so that I wouldn't realize what had happened to my dress until I got to my wedding. I told Roi that the dress looked like it had been damaged by chemicals, but he dismissed my concerns, saying dry cleaning is always done using chemicals. It was only after I went to two experts, my tailor and another dry cleaner, who both confirmed that the dress seemed ruined beyond repair, that he took me seriously. At this point, he admitted to outsourcing the dress, but said whomever he had outsourced it to did not even know who cleaned my dress because nobody had owned up to it. This other company (Roi never told me the name) spent the next couple of weeks attempting to restore my dress, and the entire time Roi kept saying that he felt as bad as I did that my wedding dress was ruined, and not to worry about the financials--he was going to make it right. They gave me my dress back the day before I left. The silk was partially restored, but the interior of my dress was still completely fried, and the dress's silhouette was permanently ruined. Since I had no other choice, I wore this dress for my wedding. When I returned, Roi changed his tune very quickly. He said that insurance would only cover $250 because I wore the dress for my wedding and they'd partially restored it. Worse still, he used things I'd said against me. Like, I told him nobody seemed to notice that the dress was ruined (because who would tell a bride that a dress they'd never seen before looked damaged?), and he later threw that comment in my face to suggest that I shouldn't be compensated properly for the damage. When I balked at his offer, he whined about how he couldn't do more financially and even badgered me for not appreciating how hard he'd worked to fix my dress. Again and again, he made it more about his hard work and his trouble than about my wedding dress and wedding, and he seemed incredulous that I expected to be compensated for what he'd done. I kept reminding him that any efforts to *fix* my dress would not have been necessary, had my dress not been ruined in the first place, but talking to Roi was like talking to a cranky infant. He made clear that he would not go out of pocket for the damage. It was such a nightmare. In the end, he gave me back not even a third of what I put into this dress, and he tried to get me to sign a document promising confidentiality. I refused, even knowing that I could lose the pittance he'd offered, because I never want any other bride to go through the nightmare Roi and his team put me through. Whatever you think you will save with ATX dry cleaning, it isn't worth it. Go to a real dry cleaner. If you want your clothing to be returned to you undamaged, avoid ATX dry cleaning like the plague.

Do Not Trust this company they will send your clothes back STINKING like cigarette smoke. They will…read morealso overcharge you for laundry and dry cleaning and its not even done right. Used them in the past and the old driver was WAY more personable the new one just sucks.

This place has gone downhill since the new owner bought it. The pictures show my pants that were…read morecreased on the sides. This seems to have been in response to me sending shirts back for not having creased sleeves, which has happened several times. Also, I put a CC on file, because the woman at the front presented it as a requirement. I didn't want to use my debit card. A few months ago, the same girl charged that card instead of my debit card, which I wanted to use. I had to escalate to a manager, who followed up via text that she could not change my method of payment for the transaction. The same girl mentioned she charged the card on file again recently after I mentioned that I was sending more shirts back for not having the sleeves creased. It's not even all the passive aggression, but I'm not going to take the time to describe the other parts. Prices just went up, which wouldn't matter to me if they did what they were supposed to do with professionalism. I'll follow up when I find out the other places this owner bought. Please stay away if you don't want to be rage baited and gaslighted. **Last time I was sending my shirts back(second to last time I'll ever be there, since I picked up my clothes), another customer was picking up his pants and being told by the manager through the girl at the front that the most they would do to make things right for a pair of his pants they damaged was reduce his bill by the charge of cleaning those pants.**

BEWARE!! They Ruined My $330 Wool Shirt!…read more I only had one experience here, and it was enough to make sure I never come back. I brought in a No Nationality 100% Wool Overshirt ($330) that they completely ruined. It looks like they threw it into a washer and dryer, it came back misshapen, shrunk, and unwearable. I was understanding at first, hey accidents happen right? Nordstrom still carried the shirt in another color, so I replaced it myself and simply asked the cleaners to reimburse me for the damage. I've now called multiple times over four weeks, and every time I'm told "the manager will call you back." The call never comes. To make matters worse, on one call they forgot to put me on hold, and I overheard someone in the background say, "Ohhhh, it was wool." So they knew they ruined it, but still refuse to take care of it. If you value your clothes or your time, don't risk it here. Their lack of accountability and customer service is unacceptable.

Updating: I received a call from Rick's cleaners the very next day, which I really appreciate…read more The ms. on the other line offered to further dry the jacket and provide tips on how to even out the clumped feathers in the jacket. In addition, I was offered some free cleaning credits for future needs. A+ for the quick follow up. Personally, I did not feel that it was worth the time to follow up and spend time at the cleaners. But now that I understand the cleaning process better, I'll be more aware and mindful next time.

Brought a brand new suit to the cleaner's and it came back covered in stains. Had it re-cleaned…read more Still stained.

Usually not one to review things, but dry cleaning places typically have poor reviews so I wanted…read moreto share my positive experiences. I have had both suits and gowns cleaned there, and they've always done a good job for a reasonable price. That's all!

used to use Ricks all the time. now even their prices are high. I remarked to the cashier it was…read morehigh. she just smirked and asked me for my phone number. bad attitude. I left. knowing that having worked with other cleaners professionally, they reuse their water and dry cleaning solution. So not really clean. But it was the attitude.

I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.