1 star (0 if possible)…read more
My family is from Alaska, and this was our first time trying this restaurant while celebrating my brother's college graduation. Unfortunately, the experience was so rude and disorganized that we ended up leaving before ever getting to eat.
When we arrived, we were greeted by a man in a black shirt who was immediately rude and kept interrupting my mom while she was trying to ask about a table for five. We were told there would be a wait, which was fine, but from that point on the service only got worse.
We sat waiting for about 20 to 30 minutes and were never given menus or any updates, while other parties around us who were also waiting were being helped, given drinks, given menus, and kept informed about their table times.
While we were waiting, we overheard what I assume was a manager, a man in a maroon shirt with tattoos, updating another party about their reservation. He told them that their reservation had been messed up: instead of having one table for six as requested, the restaurant had them down for a table for four and a separate table for two. If they wanted to actually be seated together at a table for six, they would have to wait another hour, plus an additional 40 minutes for food. Hearing that made it pretty clear that the lack of organization and communication wasn't just happening to us.
After we had already been waiting, the man in the black shirt finally came back over. Instead of seating us, he told us it would actually be another 45 minutes to an hour before we would even be seated and receive food. I asked if that included the time we had already spent waiting, and he responded to me in a very dismissive and demeaning way, saying that we would not even be seated for another 45 minutes.
At that point, my mom and stepdad decided we should just go somewhere else. My mom asked if the drinks could be comped given the poor communication and how the situation had been handled. His response was basically, "You'll have to take it up with them," referring to the bar. When I asked if the bar was a separate business, he ignored the question and walked away.
My stepdad then had to go up to the bar and pay for four drinks, which took another 10 minutes despite there being two bartenders and very few people waiting.
I can't review the food because we never got the chance to try it. We came in hoping to have a nice dinner to celebrate a college graduation, and instead we got rude service, poor communication, and a complete waste of time. We would have gladly come back another day if the staff had simply been honest, respectful, and organized from the start, but after this experience, we won't be returning.
