We were recommended to use this company from our home warranty services that we were given when we bought our home. When the technician came out he went through all the "normal issues" in the attic and told me that he fixed a wire up there. He then told me that our brand new Ecobee was malfunctioned and that was causing the issue of our heating system not too work. He asked if I wanted a new thermostat, free of charge, and I said sure. I could return the Ecobee back to Amazon and get a new one. Only to find out that me accepting the "gift" of a new thermostat meant that in 34 days (because the warranty of our insurance only lasts 30 days from the date of service) when I called to make an appointment to A and E because of the heat not working, I was told that their report said it was the thermostat. I would have to file a new claim and pay the deductible of a new service request. The manager told me there was nothing she could do even though it was her technician that came in and supposedly fixed the problem. This company is horrible and terrible at fixing the real issues. Be very wary of the work they do. They put a bandaide on the real issues read more

Was forced to use them through our Home Warranty for Air Conditioner repair- They fixed the problem but took 3 days to come out and the guy was extremely rude to my wife saying things like "Get out of the way." "Hold the door." and not saying thank you. read more

This company gave me the WORST SERVICE I have EVER had with a contractor. First of all you have to wait 30 minutes to have someone take your call. (AND THIS KEPT HAPPENING OVER AND OVER IN THE NEXT 10 CALLS I MADE TO THAT PLACE) Totally bad customer service. They give you an emergency phone number and no one ever calls you back. While on ENDLESS hold their message says they give round the clock service which is a joke. They say their office hours are until 5 but stop taking calls a 4. We had 110 degree heat here and I had them come out the first time. 4 Times later, my air conditioner is still not running right and there is now cold air flowing under the house instead of in it. When I tried to explain this to the contractor the FOURTH they time out, he looked at me like I had 3 heads. THE WORST SERVICE EVER...DO NOT USE THIS COMPANY EVER!!!!!!!!!!!!!!!!!!! Now I am still sitting here 4 days later, still in 100 degree heat and 4 visits later and the unit is not fixed or running properly. Not even gonna mention that now there are now wires hanging out of the top of my unit outside which were not there before they came. WTF? BAD BUSINESS, BAD CUSTOMER SERVICE AND A TECH WHO CLEARLY DID NOT UNDERSTAND HOW TO FIX A PROBLEM. AFTER THE 2ND VISIT, WHEN THE UNIT STILL WAS NOT WORKING, HE WALKED OUT AND SAID THEIR WAS NOTHING ELSE HE COULD DO. read more

My home warranty company dispatched to E&A Mechanical as I experienced an issue with my heat coming on (hey it's been cooler in the mornings). I asked for an appointment for a few days in the future because I was already planning on being home from work and they quickly were able to schedule the appointment. What I like about this company is that they communicate via text, they let you know the appointment is scheduled, they let you know when the technician is on the way and they thank you for your business. Technician was prompt, friendly and took care of the problem in less than 15 minutes. Thanks E&A Mechanical. read more

Absolutely HORRIBLE service. Got them through First American home warranty...I'll be changing that too. I submitted the service request and had to call them 3 days later to set up an appt. Their latest was a 12-3 window which I asked for a heads up call since I had to leave work to meet them there. They were 2 HOURS late after that...I was pissed since I wasted my time and money since I had to leave work early. Once he showed up, he said he didn't like the temperature of the air...then breaks out his thermostat and says it's fine. I make him check the ducts and he also claims it's fine, they just run in different directions. The tech was extremely rude and very condescending. The whole time he seemed like he was rushing to get out of there. There was a noticeable difference in the air from the living room to the bedroom and he claimed it was the same. Absolute waste of time and money. They are HORRIBLE!!! read more

Horrible service and disturbing ethics! Some russian guy was very rude and demanding. Never again

My home warranty connected me with their service. They were great to work with. They quickly identified the problem and had the needed part in their truck. They had the issue completely resolved in less than 30 minutes. I would definitely work with them again. read more

Wish I read all these reviews first! WOW. Dimitri came out to my house, referred by First American Home Warranty. He was there for ten minutes. He came down from the attic and said that I needed a new board motor and it would be covered by the warranty company but I had to use him to clean my coils and it would cost $400. He showed me a picture of "my dirty coils" and said no sense putting in new motor unless the coils are cleaned...made sense. My contractor went into the attic, saw the motor wires were snipped and the motor was on the side of the AC unit...then took a picture of the coils that were not dirty. This quack Dimitri showed me a picture of someone else's coils. I'm pissed. I have people working in my house in 100 degree weather with no AC. First American is getting ripped off by E & A. Demand another company!!! read more

These were the people that my warranty company recommended for hvac repairs. The guy came in, was completely rude, and didn't end up fixing the problem. read more

Three times through home warranty and they can not fix our air conditioner. We have two small children and there is a hit wave this weekend. They have been here twice and couldn't fix the problem. This is our third time calling them in. Last time they listed that the motor was replaced, which seems like a lie, as we can not imagine a central AC motor being replaced without having to order a new motor. Stay away from this company they do not provide results. read more

They will rip you off!!!!! Can't warn you enough about this company. 4 week of over 100 degree weather with no air. I have had two pets die that are a result of this terrible company. Do yourself a favor, go somewhere else! Will file with BBB. read more

I was put with e and a mechanical through my home warranty. They couldn't look at my ac for a week after I called to report it went out l. Once they came out it took another week for anyone to get back to me with a report. Then they said another 3-5 days to have someone contact me to do the service. No one contacted me. I called after 5 days and they told me that they forgot to send me the info to sign for the parts. I never got an email until I called back a day later. It was over 100 degrees everyday, we have a baby and no ac for 3 weeks. I cancelled and cashed out with my warranty and had another company come fix it within 24 hours. I cannot express my frustration with this unorganized company. read more

THE WORST COMPANY EVER! Came through American Home Shield to address AC issues 3 months ago. 1st time repair lasted 15 min. Different company came out and re-addressed the problem. 2nd call was yesterday (7/7/2015).... while trying to figure out why they NEVER submitted the report to insurance company, we find out that technician reported being threatened and refuses to come back out. If it wasn't for the discomfort of non-air conditioned house, this would be hilarious. Apparently he was threatened by a 4'8" young woman holding a new born baby. This "company" is a complete joke. Give business to people who actually deserve it and are competent and honest. Please do not support these scammers. Help your community by driving them out of business. read more

I used my First American Home warranty and they sent out this HVAC company. The first time they came out, I was bothered that the mechanic was in such a rush to take care of the problem and leave. Hardly said a word. Didn't seem to care if the problem was fixed or not. The second time, he did a better job. He fixed the blower motor and clean it. (He charged extra for the cleaning). But I was okay with that. I am going to request another company the next time I use my home warranty. Just to see the difference in contractors. I am wondering if the screening process for the contractors that First American uses is as good as they say it is. read more

I have to update what happened, as it's been crazy. Basically, the guy who came out said that there was only three things that he could change, and he changed them all and I needed a new heater. He submitted it to the insurance, and they would not honor it. I am actually quite grateful. Though some fighting, I finally got them to sent out a different company. The new company came, diagnosed the problem, and said that he had seen this with many of my types of units before. Less than a week later he came out, and fixed the problem... finally. If it's a simple problem, perhaps E &A can fix it. Otherwise, avoid this company. If you have the Home Warranty company, if after they send out the 'senior technician" it still doesn't work, fight to get them to send someone else. This company is horrible. I'm surprised that they are able to remain in business. read more

My home warranty service contacted E&A Mechanical to service my A/C unit. They called me within 1 hour of me reporting the problem to my home warranty service. My service was scheduled for the next day. The technician showed up on time and quickly diagnosed the problem. It did take a week for the part to come in. but on the 2nd visit the unit was fixed quickly, It worked great. The technician also recommended some maintenance service to help keep my unit working efficiently. About one month later, the A/C stopped working again. I called my home warranty service and E&A called me right away to schedule. The technician came out the next day. It was a different part that needed to be replaced, but this time he had it on his truck. He also performed the maintenance he recommended last time. My A/C is working great and is cooler than it was before. The office staff and the technician were all very professional. Thank you. read more

I would stay away from this company if I were you. They installed a new air conditioning system that does not work at all; they left a mess and because they did not put anything down on the floor, the floor is stained. When I call and ask to speak to a supervisor, I am put on hold for a long time. When the supervisor comes on the line, she acts as if I am bothering her. The techs they send out even put an exhaust pipe that precluded me from opening the door that goes between my garage and my house! I had to get them to adjust this important pipe so that I could open the door! What else....I could go on and on but the point is this - do not hire them to put a small fan in your house. read more

The technician came at an unexpected hour. He first complained about my small dog being scary. And then claimed my A/C to be fine... Until I told him to go check in the roof. He left without getting the work done. Very bad attitude and work ethic. Very unsatisfied. Not recommended. read more

I have to say that after reading all the bad reviews on this company, I was VERY worried, but this is the company that First American Home Warranty gave me. However, Art came out and took care of the problem right away. He was very nice and knowledgeable. read more

E & A mechanical did an excellent job. They expedited the process as my central air had stopped working. Emin and his team of three were very professional, arrived on time and took care of business. Thank you. read more

We were also assigned this company by our Home Warranty Program. They were TERRIBLE from the start. Poor communication, zero follow up, rude, the WORST. We have been waiting for our A/C unit to be fixed for 14 days and they just told us it would be another 5 days minimum because one of their technicians wouldn't drive 20 min to pick up the new part. We offered to go pick up the part ourselves, but they just kept giving us the round-a-round. Every time they say they'll call to give us an update we never hear back from them. We tried to get another company sent out but the Home Warranty said they couldn't. The home warranty has been almost as bad. They are responsible for having them as one of their vendors. read more

E & A Mechanical was referred to me by my home warranty policy. My air conditioner stopped working on a Friday Night and by Tuesday morning it had been fixed. Eugene patiently listened to all of the symptoms and had it fixed in 15 minutes. He was very professional. I was also appreciative of the office staff who called him the morning of my appointment to narrow down his arrival time so that I could be home exactly when he arrived. read more

Great service , was recommended by a friend and couldn't be any happier . The company is professional and the tech did his job have no complaints and would use their service again!!! Satisfaction guaranteed :) p.s the dispatchers are very helpful they were able to book my appointment in a professional and timely manner. read more

Gary came to work on our Air Conditioner. He greeted me with a smile and identified himself. He immediately noticed that our vents were closed and opened all of them. I so appreciate his attention to his work. He went on the roof and immediately identified the problem and replaced the part. He was extremely professional. Thank you E & A for having such an exemplary employee read more

I had a very good experience with this company. I was referred by my home warranty co. They came out promptly during the time frame they said they would and were able to quickly and efficiently repair my broken air-conditioning unit. I would recommend them. read more

Highly recommending this company to everyone! I am a customer with home warranty, I called the office to set an appointment, the dispatchers were great and friendly, i schedule an appointment for the same day before any replacements were done the technician explain the problems & repairs needed to my satisfaction. Tech needed to replace my air conditioner, contact my home warranty and little do i know they only cover partial! Most of all the bad reviews are coming from customers through Home Warranties, E&A helped me understand the type of policy i had, Having home warranties we think they will cover everything but they don't! People please read your own policy before coming here and writing your ridiculous reviews. read more

I would never use this company. They went to my home a month ago for a bad furnace . Still waiting for a report from the tech to move forward. There follow up and customer service has to be the worst ive ever experienced. read more

Gary came over and changed out my thermostat. He was in and out quickly. He was very courteous and had my air conditioner unit blowing beautifully cool breeze in no time. He even made recommendations on how best to use the new thermostat. read more

E&A Mechanical was the company set up through our home warranty to fix our heater. I appreciated their customer service. We had to remove some asbestos pipe and it delayed us getting a new heater in, but E&A Mechanical followed up with us every couple of days to see if it was removed yet so we could schedule the installation promptly. I also appreciated their arrival/estimated times via email and text, as it helped with planning and able to still go to work before they arrived. read more

Do NOT hire this company! Our heater broke a week ago and the earliest we could get them to fix it was today. They just called us an hour before our week long appointment to reschedule for tomorrow. Mind you, it is winter and our house is 55 degrees! The woman on the phone was very rude and unhelpful. Save your time, money and sanity! read more

We dealt with them through our Home Warranty company for 3 summer weekends. The first man said it was simply a circuit breaker. He lied. He was clearly in a hurry and couldn't wait to get to his next job, or wherever. 4 days later the company was back because the unit stopped cooling AGAIN. 2nd guy said there was nothing he could do. It was the weekend. 103 degrees. He told us the whole system had to be replaced. He came back the following Monday and said a coil needed replacing. So, this was the 3rd visit in 2 weeks. When I objected, reminding him that he said the whole unit had to be replaced, that he was unable to fix it the last visit, he got on the phone with his boss for a long time, came back with the same info. 3 days later, no cooling. So we called someone on our own dime and they immediately made the system work. E and A was horrifying. They left us in sweltering heat. Their technicians either don't know what they're doing, or are simply following some procedure that has nothing to do with making the customer happy or comfortable. The tech flat out told us there was NOTHING HE COULD DO. And then his next visit, he miraculously made the unit cool? It's been a nightmare with them and the home insurance company (American First). We needed help and relief and were given NONE. Use them at your own risk. If your home warranty company uses them, probably best to object and say no. Unbelievable. read more

My AC unit was not cooling my home properly. My home warranty service sent out E&A Mechanical who promptly fixed the issue. Arthur came out to my house and not only fixed my AC, but also spent time educating me on my unit and my cooling issues. He was very nice and informative. I appreciate the time he took to explain what he was doing. read more

The tech ran a little late due to vehicle emergency but I recieved advanced notice and as it turned out, still showed up early. Diagnosed and fixed problem quickly. Friendly amd professional. read more

My Home Warranty scheduled the service call. The office staff from E&A called me quickly to set up the appt. She was very helpful and very professional. I was pleased with the information provided by the technician on the system and he even called me after he left because he thought about something else he wanted to tell me. My furnace system was an older unit and since I had never run it since I purchased the home, I wanted someone to be there and inspect it to make sure it was running properly in case there were problems. I felt they were very courteous and professional and the follow up was a nice added courtesy. Well done E&A. read more

E&A was sent to us by American Home Shield to fix our AC. They told us that a part on our compressor broke due to low Freon. Of course this is not covered by our AHS warranty. We believed them and paid to have extra Freon added. They spent 30 seconds "adding" Freon before getting off the roof and leaving. After dealing with them we began to question things and started to research how long it takes to add Freon. What we learned left us questioning whether they even added Freon the first visit. Within hours the AC broke again and we called them back to the house and had to argue with the company to get them to come back. On their second visit they identified the actual cause of the problem which should have been noticed had they done a thorough job in the first place and inspected all the part of the unit. Additionally, every time they come they ask to borrow a ladder to get on the roof to check the unit. As you can see from the reviews, they do a lot of work for American Home Shield. Clearly they must get paid a flat rate for their work with AHS. To make up for this, they find things not covered by your plan to make extra money. If you think saying anything to AHS will help, you will be mistaken. Both companies blame each other for things. This duo is a bad pair that I wish I never had to do business with again. However, fast forward a couple weeks and our AC is broke again. Run far from E&A and American Home Shield. read more

Although the service tech wasn't available right away, Andrey did a fantastic job repairing our air conditioner. He was very knowledgeable and friendly. Thank you! read more

Horrible, the technician Gary was rude and unprofessional. Barely checked the AC and was only here for 5 minutes. Never again what is the point of calling them. Stay away, far far away. read more

ndly and courteous. Explained in detail what was wrong with the A/C and took his time to make sure it is working properly before he left. He did a great job. He is highly recommended. read more

The services provided by E + A Mechanical were both timely and professional. We had several issues with our air conditioning system, but now it works wonderfully. Friendly and efficient. Would recommend! read more

Unsolicited review. Very happy with the service. Initially came to this company through First American home warranty. Greg was timely, thorough, courteous and in good spirits. He fixed our issue right away and helped educate me on how to care for my system. If you are unsure about this company due to hit & miss reviews, request Greg and he will exceed expectations. read more