1. Dynamic Home Solutions

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San Jose, CA

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Dynamic Home Solutions

3.0 (2 reviews)
Open • 10:00 am - 7:00 pm

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XFINITY Store by Comcast - Outside

XFINITY Store by Comcast

(172 reviews)

North Valley

Had an unfortunate experience with Xfinity's online customer support. I requested an address…read moretransfer, and the agent informed me that it was being processed. However, when we moved into our new home, our internet service wasn't working. We decided to visit an Xfinity store in person, and thankfully, the staff was able to assist us. We discovered that professional installation was required because the home had never previously been connected to the Xfinity network. David and Omar were amazing--they helped us through the entire process and even provided a credit toward the professional installation fee to make up for the inconvenience we experienced. For any major service requests, such as moving your service to a new address, I would recommend visiting a store in person. Based on my experience, the online representatives were unable to provide accurate information, which led to unnecessary delays and frustration. We greatly appreciate David and Omar for taking the time to help us, and we will likely return to this store for any future service needs.

Nope. Nope. Nope…read more Comcast/ Xfinity is already hard enough to deal with... Profit over everything... That's what it feels like when dealing with Comcast / Xfinity. They keep raising prices on the regular, without providing any additional service or benefits. From my personal experience there's always some sort of issue while switching equipment out, the new stuff never works without any issues. Whenever I get a new box or some sort of system I'm always on the fixing it, never have I experienced the equipment integrating seamlessly. I end up spending anywhere from an hour to 5 hours resolving issues. Now, let's get to this location... On some of my previous visits I found this staff here is to be useless... The like they don't want to put an effort into actually answering or helping me with Xfinity issues. Sad to say this, but I've actually had much, much better luck in San Mateo! Worst part is; this location always feels busy and understaffed... SMH. Avoid this particular location if you are able to...

AT&T Internet

AT&T Internet

(127 reviews)

Alviso

A couple of days ago, my fiber router started flashing red on the button that is usually solid…read morewhite. This usually occurs when there is a power outage of at least a few seconds, and as Jorge and Johnny (see previous reviews) said in the past, the router should reset itself within half an hour under those circumstances. This time it did not reset, so I called AT&T Customer Service and spoke with a lovely young woman named Ron. She ran some tests from her end, then had me perform several tests (unplugging the cord to the wall and the router, waiting and plugging them back in, and also pushing the tiny red reset button on the back of the router for 15 seconds). Nothing worked. She then set up a technician appointment to come to my house which would have taken place this morning. However, later the day the problem first occurred I noticed that the light was once again solid white, and I was able to use the internet etc. so I canceled the appointment. I shouldn't have done that because there was no streaming ability. The network details showed that it was likely I was using the connected Ethernet to access - the Wi-Fi was "on" but not allowing any streaming. I also could not locate the server name on the network list so I could log on. I called again the next day and spoke to a very nice young man named Mark, explained the tests that Ron had done, and said it wasn't necessary to redo them, just set up another appointment which I would keep; he did that with kindness and i felt that he cared about my issue. Today was the appointment; Raymond Mirandilla, a very experienced and kind gentleman, came and as soon as he saw the red flashing button, he said he knew what was wrong. It turned out that the signal coming from outside my house was set way too high, and this is the reason for the problem. He was able to fix the issue, and we tested everything, including streaming capability to my AppleTV. Raymond was thorough and explained everything afterward - that's why I was able to describe what he did (see above). If I ever need service from AT&T in the future I will be asking for Raymond's excellent expertise! Thanks, Raymond - I hope you are recognized for everything you do for all your customers, with a raise in pay!

This comment is for Monterey but there is no option for this location. Anywho, I was moving out of…read moremy residence and I called to cancel my service everything went ok during the interaction with customer service at least that's what I thought. I was given a turn in by date for the equipment and I was ok with that. What happened after that call is what was frustrating and borderline on harassment. I was called at least three times after that call to turn in the equipment or face a fee for not returning the equipment upon request. I repeatedly told them that they gave me a drop dead date and I was still within the timeframe that they had given me. My recommendation is to go elsewhere if you don't wish to be harassed by a sub par service provider for absolutely no reason. Thanks for reading my rant!!

FixTman - Bay Area

FixTman - Bay Area

(18 reviews)

Downtown

My experience started off with a delightful conversation with Veronica who gave me useful…read moreinformation to see how FixTman ranked against the other pros on Thumbtack. This was also at 1am. I was given a honest and fair price and was told a rough step by step process of what would happen. I was informed that the employees follow Covid 19 proto calls and are vaccinated (not that I cared by some people do). I was also given pictures of previous installs. They were even able lucky for me to fit me in same day. I received an appointment reminder and sent a contract to sign with a firm price. Later in the day I received a reminder of the appointment and Mehrdad (tech) sent a message and kept communication about the time he would arrive. He arrived and took very careful care of our television. He was following all Covid 19 protocols when he arrived. In the contract it said I would need to help him move the television because of the side. The over all install took less then an hour and then we placed it on the mount were he secured it. After it was mounted he tested the television for functionality and everything was great. If you have small babies or pets I recommend they go to another room while the the bolt is screwed into the wall as it is loud. After Mehrdad finished I paid the invoice that had been sent in a text and all was great. Mehrdad was courteous and professional throughout the encounter. The office followed up after the install to make sure everything went awesome. All tips go directly to installer. Thanks for an awesome experience FixTman.

I bought a display cabinet and thought I could do it myself, upon opening it I knew I was way over…read moremy head. Did a google search and landed on Fixtman. Sent them photos and they gave me a flat rate quote said they could be here today and that was that. The contractor showed up early, took him a little over 2 hours. He was very professional and did a great job. I'm very happy. I have nothing to complain about. Payment was easy. Once the contractor left the company sent me info on how to pay, I chose Zelle. Sent them screenshots to make sure it was the correct company I was sending money too, once again they answered right back and money was sent. Very easy.

Dynamic Home Solutions - televisionserviceproviders - Updated October 2026

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