Service is awesome by friendly staff and management! Would highly recommend you drop for help with…read moreXfinity's services and pick up/return merchandises.

Nope. Nope. Nope…read more Comcast/ Xfinity is already hard enough to deal with... Profit over everything... That's what it feels like when dealing with Comcast / Xfinity. They keep raising prices on the regular, without providing any additional service or benefits. From my personal experience there's always some sort of issue while switching equipment out, the new stuff never works without any issues. Whenever I get a new box or some sort of system I'm always on the fixing it, never have I experienced the equipment integrating seamlessly. I end up spending anywhere from an hour to 5 hours resolving issues. Now, let's get to this location... On some of my previous visits I found this staff here is to be useless... The like they don't want to put an effort into actually answering or helping me with Xfinity issues. Sad to say this, but I've actually had much, much better luck in San Mateo! Worst part is; this location always feels busy and understaffed... SMH. Avoid this particular location if you are able to...

They claim no warranty on a disintegrating finish on a new one month old stainless refrigerator. I…read moream astonished. Even my car has a warranty on paint and it lives outside!

It has been 6 months I finally after 3 months purchased another fridge They even went as far to…read moresend a Samsung guys to repair my LG fridge Never got the compensation for lost food Still trying to get some type to restitution but they are still giving me a run around Can't hear me 3x Contacting service dept consistantly I explained to them constantly that there was a disabled person in the house which they continued to ignore I DO NOT recommend purchasing and extended warranty from LG Premium

Stopped by to review my current service plan. Ended up saving over $100 with a new cable…read moretv/internet/phone plan for the family. Always pays to review your existing plan. It keeps creeping up on its own and they won't say anything unless you tell them! Overall, I'm glad I went in. Everyone I dealt with was very professional!

Taressa the store manager here at the down town Sunnyvale xfinity location refuses to solve my…read moreproblem fast and easily? Why ? I don't understand why ! I'm the care taker of this female Elaine Salazar ! My client and the person I take care of has been having major issues with her internet and having a good signal FaceTiming her family and loved ones ! So xfinity told her just to bring in her Wi-Fi box and they'll swapp it out ! No hassle problems or issues! But when I come into the store in person with her ID photo! To Taresa she won't work with us or just be understanding! ? Taresa tells me this person needs to be here in person! And I tell Taresa that she's handicapped and disabled and she can't be here in person because of this ! And I have her ID on me ! and I can easily FaceTime her rite now on my iPhone! She absolutely doesn't care ????? And tells me sorry I don't care about your problems or that she can't make it in person? Not my problem?????? And I don't care ???? You can call the number again and tell them on the phone to make you manager of the account so you can fix this problem???? I asked her calmly if Elaine Salazar was here would you be able to swap this box out ? If she was here in person with me ? And she said yes ? So I said what's the difference if I FaceTime her rite now on the phone? And have her ID with me rite now ????? She basically told me she doesn't care she needs her here in person or else she can't do the internet box exchange??? It's ok I never got rude ! Or disrespected anyone here at this location but this does really bother me !!!!! I told all the employees here at this location that she's disabled and absolutely cannot make it in to this location in person because she's in a wheelchair and disabled!!!!! This really really bothered me !!!!!!

Do not go with Frontier. The worst internet connection, lack of customer care and follow up with…read moreANY issue...and we just had a call escalated after 1hr 50 minutes of having a technician attempt to trouble shoot the issue of slow-no internet. The "supervisor" was not listening to our issues and concerns and then said we were not using the proper speed test (even though we told him multiple times we are using the frontier speed test the other tech sent us, along with multiple other speed tests to test our wi-fi). He kept saying "your neighbors are probably blocking your signal." WHAT?!? The eero is 3 feet away from our TV. He kept repeating and repeating the same thing. The worst company-frontier/verizon.Quality and service 0/5 stars.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink installation.The Remo experience was great. The response time was very quick. Remo the…read moreowner was very responsive to my whole process. Armando the installer was very attentive to every detail. Armando made sure every aspect of my system was properly functioning and showed me how the StarLink app worked...If you want a top tier local installation done Right...Call the Remo Group.....

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

Our cable, internet and hard-line phone went out on 01-29-26. Called to asked if there was an area…read moreoutage. All they want to do is run a test over the phone. I know it's outside because this happens very frequent. Now I have to wait EIGHT DAYS for a tech to come out and tell me it's not my equipment it theirs. Man, I miss the good old days when Heritage Cable or Gill Cable was here. At least customer service could tell you if you are in an outage area. You usually only had to wait a day for a repair tech or go to local office to swap out equipment. SHAME on you AT&T you got too big and you can't service your customers in a timely manner. Poor value

I attempted to try them but unfortunately within the first 4 days I couldn't log on to work from…read morehome. I called to cancel and they are charging a full month of service stating they don't prorate. Very disappointed in the service and how they charged me.

I canceled my DirecTV subscription after 20 years and decided to switch to OTA, Netflix, and a few…read moreapps included with my phone service. I bought an antenna and installed it where my satellite dish had been. I chose a multi-directional antenna, thinking it would be enough. Needless to say, the reception was poor. I lived with it for two years, telling myself I was saving money, so who cares. But after getting frustrated yet again while trying to watch a football game and seeing the signal cut in and out, I decided it was time to improve things. I called Antenna Pro's and spoke with Arden, who explained that my antenna needed to be pointed in a specific direction. Unfortunately, based on where it was installed, that wasn't possible. I needed his help, so I set up an appointment for him to come take a look. I had always thought the antenna had to be outside for the best results. Arden suggested trying the attic, saying it would be the easiest solution. I wasn't convinced, there was no way an indoor antenna could pick up as many channels as one outside in the open. Boy, was I wrong. I agreed to let Arden set it up in the attic, and we had it running quickly. The difference was night and day compared to what I had before. We also used his antenna, pointed in the right direction, which was a much better solution than the multi-directional one I owned. I went from about 10 channels, many of them inconsistent depending on the time of day, to 151 channels, with about 90% coming in excellent to very good. I also noticed that my TV, which is fairly new and was bought around the time I switched to OTA, now delivers a much better picture for the OTA channels. The 4K quality practically jumps off the screen. Arden was great, professional, easy to work with, and reasonably priced. I highly recommend him if you're struggling with your OTA setup. He's knowledgeable and takes the right steps to solve problems.

I used another installer for my first Starlink system, but when I upgraded to the new system, I…read morecalled Arden and I'm glad I did. Why? Simple. Super service, fair price and excellent installation. They'll get my business in the future.

This is for the Xfinity store at Westgate Mall(Saratoga Ave, SJ)…read more Great service. Stepped in, a young gentleman was busy with customers so I waited a few seconds. He welcomed me and entered my name to be the next in line. Sales-tech Michael(curly haired) was professional. Informed him I wanted "Internet" only and no bundled package. He listened and informed me of my options and the best part, he did NOT force any upsell. I would have walked out instantly and went with another ISP. So that was pleasant experience and I thanked Michael for that. Great job Michael and customers will be happy to talk to you. Cheers! Got my Internet activated and am happy!

Today I went to the Xfinity store on Saratoga Avenue to check the status of my current internet…read moreplan and request to cancel it. Unfortunately, I had a very unpleasant experience with a staff member named Edgar. He was extremely unprofessional. While I was asking about the status of my internet plan, it quickly became clear that he did not seem to understand what I was asking. I had to repeat my question two or three times just to get a clear explanation of the current status of my plan. Instead of helping, he rolled his eyes at me in a mocking way, as if suggesting that my question was stupid. I asked him why he was making such a disrespectful expression toward a customer, and he immediately raised his voice and started arguing with me. It is very difficult to understand how an in-store customer service representative could treat a customer this way. Because of this experience, I have decided that I will no longer use any Xfinity services or products. If a company cannot even handle such a simple request and communicate properly with a customer, that is very concerning. After looking through other reviews, I also noticed that many people have mentioned that the staff at this location are often rude and disrespectful.

I bought a display cabinet and thought I could do it myself, upon opening it I knew I was way over…read moremy head. Did a google search and landed on Fixtman. Sent them photos and they gave me a flat rate quote said they could be here today and that was that. The contractor showed up early, took him a little over 2 hours. He was very professional and did a great job. I'm very happy. I have nothing to complain about. Payment was easy. Once the contractor left the company sent me info on how to pay, I chose Zelle. Sent them screenshots to make sure it was the correct company I was sending money too, once again they answered right back and money was sent. Very easy.

After vetting several technicians on Thumbtack for mounting two flatscreens, I chose Fixtman based…read moreon their 1,900+ five-star reviews. The experience was disastrous from start to finish. Despite the job requiring two technicians, only one was sent. While he was friendly, he mounted the flatscreens crooked and off-center, left exposed wiring, and departed before completing the work--something I didn't notice until after he left. My attempts to resolve the situation with Fixtman were frustrating. I was passed between multiple "quality service representatives," faced overbilling attempts, and despite promises to send another professional, they stopped responding. The situation worsened when the technician obtained my personal number and harassed me for payment, threatening to visit until I paid. I sent him $200 to end the harassment. Thumbtack later reimbursed me, and when Fixtman eventually reached out about sending another technician, I declined further service. After closely examining reviews on Thumbtack, google and other platforms, I discovered this was a pattern with Fixtman and their technicians. Lesson learned: regardless of the number of positive reviews, always scrutinize negative and recent feedback!