Our kitchen sink was clogged so we needed a plumber to come out and fix it. I had remembered the Dutton radio jingle and decided why not give them a try? Their store front is very nice and sleek. You get greeted by a nice receptionist, you get a text with a picture of the service tech coming out, they're dressed nice and tidy and have cool looking trucks, and their representatives are super friendly and "helpful" DON'T LET THIS FOOL YOU!!! They did a pressure wash to unclog my drain which fixed the issue and if we had stopped there, I would have been a 5 star customer; however, they had proceeded to use scare tactics to address standing water in my pipes and suggested a line epoxy treatment to address it. To start this treatment, they needed to access my main line clean out. Here's where they got real slimy. They specifically said I DID NOT have a clean out and quoted me 6k to get one installed inside my garage. Next day they started work but I couldn't help but feeling they were pulling my leg, so I decided to get a 2nd opinion from another plumber. Turns out I ALREADY have a main line clean out that's EASILY accessible in my front yard. I quickly stop Dutton from finishing the job and exercise my 3 day right to refuse service and thankfully didn't get charged the 6k, but now my garage has a 3x3 new concrete scar... As for the standing water, it's nothing I should worry about according to another plumber's opinion. Dutton had quoted 23k to "fix" something that wasn't even a real issue. DO NOT TRUST THESE GUYS! They know all the tactics to get you to cave in to their work(nice store front, scare tactics, they look clean and professional, and they're straight up out to scam you into unnecessary work). It's hard to find an honest plumber these days, but DO NOT start with these guys. 0/5 stars if I could. read more

Scam operation. Got a cold call from them offering to "service" my water heater for free, plumber just gave me a sakes pitch for expensive water filter they were selling-- plus he messed up my plumbing. 2nd plumber from Dutton came over to fix what the first plumber did but instead of that he just pulled the same b.s., poking around looking for excuses to make me spend $20,000 on stuff I don't want, even calling his "boss" to give me a high pressure sales pitch. Didn't fix any of the damage the first plumber did, and had the temerity to demand $50 for his "services. I tried to be polite but they made me feel very uncomfortable, bullied and scammed. read more

They did a big job for my home. They promised a lot and the plumber, Luis, did a great job. However, I later learned they overcharged by a lot. Trying to schedule the job was a nightmare. read more

Dutton Plumbing is a well-organized service taking advantage of individuals who may believe their slick services deliver model is designed in their best interest. I do not think so. From my experience with Dutton and by reading the swell of negative reviews is they promise the customer good and timely service without real intention of fulfilling that promise. My daughter called Dutton on the Thursday and was promised service on Friday. Because our daughter works, my wife and I filled in for her waiting for the service technician to arrive. Numerous calls throughout the day lead to frequent text updates that help was on its way - help arrived in the form of technician who did not clear the blockage, he rather recommended a "scope" of the main line. Entire day of lost time and broken appointments for us. At this point we were given a window for the Saturday "scoping of the main line" for 8-to 9 am. I arrive at my daughter's house before 8 on Saturday morning after driving 40 miles from my home. I wait and wait and after the experiences of the previous day I decide to leave at 9:15. I had an important appointment to attend to. As I am leaving, they arrive, I asked them where the had been for the past hour plus, I was told they were doing paperwork. Ok, I apologize, but I lost it, I was super pissed by this time, told them I thought their business model of promising service on the customers schedule and then delivering when the saw fit to come was a sham, a con. Reading reviews suggest what I experienced is not unusual. There is also, it seems to me, to be a pattern of bidding work extremely high, profoundly high (see reviews). In many cases they had customers at a disadvantage with no hot water, sewage problems, or just uninformed to costs...our case was a drainage issue which needed to be addressed. I did not wait around for a bid as their dishonesty as seen in their many broken scheduling promises told me stay away.... not professional plumbers...professional business hacks with a vision statement emphasizing easy money. https://www.bbb.org/us/ca/simi-valley/profile/plumber/dutton-plumbing-inc-1236-92004182/complaints GO TO THE Better Business Bureau !!!!!!!!!! See what they say read more

We sold our house here at the Country club in Moorpark . The inspection went well. The new owners asked if we could install a seismic gas valve. Which the part only cost $108 . We were told it was less than $500 bucks installed . Based of others who had it done . Considering our 5000+ square-foot house only showed a toilet flap leaking , and something else minimal, I thought maybe I would have this done for the new owner . I Called Dutton plumbing they came out and gave me a price in excess of $2000. I laughed, as a pretty knowledgeable guy , I was rather upset that they kept me waiting all day to give me this kind of price . "Tony" From Dutton called me back and basically said they sell them or install them at this price all day. I said that does not mean it's OK !! what happened to being fair and reasonable with people. He agreed and said he knows and understands and basically said that because people pay that's what they charge .DO YOUR Research PEOPLE . First of all they're not mandatory in Ventura County . Second of all people opening your wallet and paying Ludacris prices ruins it for others . As a plumber it's pretty straightforward it's spliced directly into the line at the meter. For a plumber it's probably less than an hour from unloading your tools and driving off the job ! read more

Dutton - Seismic gas valve . - Plumbing Near Me - Simi Valley, California

RIP OFF ALERT AVOID DUTTON PLUMBING! Several years ago, my normal plumber was on vacation and I made the HUGE mistake of grabbing the Yellow Pages and calling Dutton. I simply needed a washer replaced in my daughter's bathroom. She would over tighten the faucet and once a year my plumber would replace it for an $80 service call. The Dutton technician wanted $945 to perform the same service. How did the price get so high? By adding additional work that was not needed (like cleaning the drain line that was working perfectly). At this point it became clear to me this was a HOME REPAIR RIP-OFF and I asked the technician to leave. He quickly took his pen and blacked out the $945 estimate (to hide his sins) and stated I still owed him $39. I wrote the check only to get him out of my home. Just a side note: The following day I went to Larry & Joes Plumbing and purchased everything (including the tools) to fix the leaky faucet myself. Total cost: $36. Dutton Plumbing is absolutely NOT the plumber you would send to your mother's house. Eric Dutton (owner) is just another California contractor using his license to rip off homeowners. Years ago California had strong consumer protection laws and companies like Dutton Plumbing were shut down. Sadly today consumers are on their own. This is why I'm writing this review! DO NOT CALL THIS COMPANY. YOU'VE BEEN WARNED! read more

Outrageous quotes! Having friendly, punctual plumbers does not excuse price gouging. You should be embarrassed to claim being a company people can trust to send to their mothers!!!!!! As a large company with so many clients and service calls, you are able to charge LESS than the other local one-man show plumbing services, but instead you instruct your plumbers to take advantage of people. Such a ridiculous difference, trying to charge me $2400 for the same job another plumber was able to do for $600... Shame on you for taking advantage for a law enforcement family. I'd bet had my husband been home to deal with your plumbers, the quote would have been much less... SMH. ZERO STARS and I'll be sharing this review on any social media and review sites available. What goes around comes around apparently read more

I had a main sewer line over flow. I called at 6AM & got no answer. I called back again at 8:00 AM and got an arrival time between 8:30 - 11:00. They finally got here just after noon. Good thing I had the day off! Before even looking at my drain, he told me how his job was to tell me the truth. This concerned me because my house is obviously not new, but at this point, he didn't know if my pipes were new or not. I'm smart enough to know the the "truth" was probably a big repair bill. They proceeded to snake my drain then went back to their truck for several minutes. I finally went out to see what was happening. He informed me that they were putting a camera down my drain. Several more minutes later they knocked on the door and told me how bad my pipes are. He showed me some roots growing in the pipe (they are from a tree I had removed 20 years ago.) Then, he quoted me between $9,000 - $13,000 to replace the 25 feet of pipe to the street; AND... if it were to collapse, it would be double that amount. He said that mine will definitely collapse! Then, he said not to worry, they take payments. I paid the $73 for the drain clearing, then called my homeowners insurance agent. For $25/year I had the coverage added to my insurance. If it does ever collapse, it will be covered by homeowners insurance. Bottom Line: NEVER CALL THESE PEOPLE! read more

Dutton, you should've done the right thing! Do you really think that 50% is acceptable? Let me ask you this, If this same thing occurred to your mother, grandma, wife, sister or any other woman you care about, would you except the outcome? I already know the answer to that. And there still time to do the right thing. Last week I saw that one of my neighbors was having work done and I was sure to stop by and share my experience in the form of a letter and provided her with my contact information. I informed her that she should consider getting a second opinion. She informed me that they had already started the work. Later that evening, she left a voicemail and her voice was shaking a she said she is a wreck. She was so angry and distraught, as she realized, that so many of the things that happened to me, had just happened to her. She said the salesman/tech was like communicating with a snake oil salesman; who couldn't give you a straight answer to save your life. Every question was met with resistance and your question unanswered. I saved my next-door neighbor as well, who actually had been handed a hand written estimate and later that day an official estimate that she had to ask for. Her job went from almost $11,700 to $7800, or thereabouts. I find it interesting that the price can be dropped by almost $4500. Because right now, you are not living up to your tagline "the plumber you'd send to your moms house"! I think it's important for your company to reevaluate their business practices; like you're sending in your very tall Salesman/Technician with his iPad, asking for a signature on something that we are not even afforded the opportunity to read, as you were holding that IPad in your hand, just low enough for a signature. You never receive anything in writing until it's totally too late. Which means that you never have anything to look at, so you don't ponder or reconsider. You just trust that, whatever they're saying, is truth. Because "the plumber you'd send to your moms house" would have some morals and understand ethics, right? Big mistake! They give you nothing to look at until they have broken ground. I asked for an invoice after I signed that finance agreement and was told I would be receiving an email this evening with the invoice and the finance link. Well the finance link was the only thing that I received from Dutton that evening and then 8 days go by and still nothing else? Now, at this point, (all this is documented), I have already asked in voicemail, text message and verbal communication, regularly requesting an invoice, and, always nothing. And I mean nothing!! Oh, but you do have my signature on a finance agreement for $50,000. And this is without me getting to read any of it. I do believe this is an illegal act. However, you were sure to send me that finance agreement link, but, you failed to forward the invoice that you generated, reflecting the amount, to back up that finance agreement? And no opportunity "at all", to see any of the work being done, until after the the job is done or well underway. I'm not stupid, I know that these practices, are not only immoral, but they are illegal. The beginning of September and now I have no option for putting my house back together so I have no other choice but to put my house on the market because I cannot recover from this. So with no money, one ulcer and one panic attack later; I agreed on what I thought might be fair. I don't think it is. I have not signed the settlement agreement yet, because it also appears to take away my rights to freedom of speech. Dutton boys, if think theses business practice are OK, then you stay right where you are. But, as long as you are not in alignment with Source, then you will always meet with resistance. I have 6 more days to submit all of my supporting documentation; supporting my claim against your company to CSLB. I have already filed it online and will be sending the supporting documents in a few days. If they do not receive my supporting documents within 10 days of submitting the claim then they will consider the claim satisfied. I'm thinking it has not yet been satisfied. read more

They are very very expensive. They charged me $4500 for a new tankless water heater in 2017. The only reason I went with them is because I called 3 other plumbers and got no response. Talk about being taken advantage of. Then, a few months ago I was not getting any hot water in the house. Since I supposedly have a lifetime warranty on the heater I had Dutton come out. The plumber looked at the unit for about 5 minutes, said its not the heater its an electrical problem and charged me $150. I asked him why I was being charged so much for nothing, he said that's just what they charge. read more

Bold letters on their website "The plumber you'd send to your Mom's house." NOT!!!!!!! My mother is a widow in her 80's and made the huge mistake of calling these idiots. They arrived, saw that she lives alone, Jackpot. For a clogged drain, was told that that 30 feet of leaky, molding pipe under the house had to be replaced. Knowing that no old woman is ever going to crawl under a house, she was quoted $5399.00. She was told that the job would take between 6 & 8 hours to complete. The pipe that supposedly needed to be replaced is 2" ABS pipe that can be purchased at Home Depot or Lowes for less than $2.00 a foot. We'll call that $60.00. That leaves $5339.00 for labor. At 8 hours, that's $667.38 per hour, at 6 it's $889.83. WOW are you kidding me!! Oh kicker, she was told that she was eligible for a $60 senior discount. So noble and thoughtful. She called me after receiving her quote and asked if I thought she should have them do the work. I spoke with Josh the manager and asked him to justify the labor costs. I was told that nobody does parts and labor anymore, It's all flat rate now. Ok but if you break down the price, this is how much you are receiving for labor I said. Sir, you have the right to call someone else he explained, as if I didn't know that I had that option. Idiot! Around $200 later, problem solved. NOT BY THEM!! No pipe replaced. Protect your Moms. Disgustingly Disgraceful!!! How many have they done this to? read more

Uo Your technician was very nice and seem to Know what he was talking about . I didnt like paying $49.00 for a 5 minute conversation with your technician. That didn't seem fair. But i guess you have to make money somewhere!! read more

Long story short: Do not call this company unless all you need from them is shady sales pitches for stuff your house doesn't need. Full story: We awoke one morning to discover a large water puddle in the laundry room. We called Dutton, as they were the first available services. They were very friendly on the phone and showed up in a reasonable time... and that's where the good news stops. The TECHNICIAN they sent out hastily diagnosed the problem as a slab leak, and then spent the rest of the time there trying to upsell us on a wide variety of products we didn't need. Their favorite upsells are new water heaters (ours is only 5 years old), expensive water filtration systems, and a full house re-piping project estimated for us between $15,000 and $30,000. The technician would not leave the house until we signed up for an over-priced leak detection ($700) in a few days. The technician assured us that the problem was just with the hot water and as long as the hot water was off, we could run water during the day, which we did. Two hours later, the laundry room was full of water again, and it had spread to the living room. So we called them back and turned our water off. The next day, Dutton showed back up, spent a little more time diagnosing the problem, which they slightly changed. We were told we still needed the full re-pipe and leak detection services and told to adjust our water usage to only certain sinks, which we did. Two hours later, the laundry room was again flooded, which had spread further into the living room! So much for giving them the benefit of the doubt. We immediately called Dutton to cancel the leak detection and any further service with them. Our usual plumber was now available, and came over to help. His leak detection service did so for half the cost of Dutton's; in addition, our plumber fixed the issue for a fraction of the cost. Our water is on, the problem is fixed, and it cost a small fraction of what Dutton would have cost. We are so happy we were able to find out the truth about Dutton before we signed on to expensive and disruptive repairs. Anyone know the name of a good floor guy? read more

I called Dutton to look at a leak behind my dishwasher. The pee trap under my sink was intact and working before their inspection. Paul and his apprentice were dispatched and came to my house quickly. They tested the water pressure took some pictures and left after trying to sell me a home water system. The next day the insurance adjuster/inspector takes a look and notices the pipe above the pee trap has been disconnected. So we put it back together and now it leaks when it didn't before. The "best" part is that Paul is smart and took a picture of this disconnected pipe and says he told me that it was old and needed to be replaced. He never told me that during the first visit. Now I've paid $89 dollars to add a leak. Call someone else. read more

No show! Horrible service! I called at 2pm. I was told they would call me back with time of service. Never heard from the so u called. They kept telling me the would have to call me back. 3 1/2 hours later no one came and now they are closing. No manager available for escalation. Waste of my time and energy. read more

Don't do it. Heard the commercial and gave them a call. I'm sorry I wasn't the time.

Charged $2500 for sink, garbage disposal, and dishwasher installation. It took the technician almost 8 hours. The dishwasher wasn't working after all that time. He claimed it was a manufacturer issue. I called manufacture as he was trying to leave. They proved it was due to his improper installation. The garbage disposal isn't working. We booked a follow up appointment for 8-11am. They didn't show up. I called they said my window is from 1pm-4pm. Overpriced and under qualified. fancy song plays while on hold though as I've listened to it for countless amounts of time. Maybe save that jingle money and train your techs Update. They just called after I blocked my entire day to wait for them and said they can't come until Monday. This company is seriously the worst I've ever dealt with. Beware beware beware find someone else, you'll save money and the job would probably be done correctly. read more

I worked with a customer service person who said that I definitely had an appointment. I get a call the day-of saying "you may have an appointment, you may not." I explained the situation to dispatch service, and they said "all we promised is that you would get a follow-up call". I am confident that I did not misunderstand. I hung up, called a plumber that could clearly help me, and then called to cancel. Time is the most valuable thing we have. Do not disrespect it. read more

Honestly I knew what I was getting myself into when reading these reviews, but I thought " hey maybe they are over exaggerating" well.. I was wrong. I booked my appointment on Friday 01/31 they said they would be there in 15-30 min. Perfect right?!? Well no... 4hrs later they call me saying that they weren't going to make it I tried giving them the Benifit of the doubt and I said that's ok they are busy! Well.. they scheduled me for the next day 02/23 and they promised me that they would get to me! (Plus 20$ off). I made a booking for 12:30 and they called me at 12 saying that they are UNDER STAFFED and that they would tryy to get to me by the end of the day! THE END OF THE DAY! I do not have time to sit around waiting for a plumber to come. If you say a time come at that time. So disappointed... (Their customer are is very helpful and nice but once you get to dispatch it's like takIng to a wall) read more

I copied part of this review from another person because they hit the nail on the head. TERRIBLE customer service! Their scheduling is a joke ( non existent) I took a morning off work to have then come for an appointment at 9am. I had to call them at 9:30 when I had heard nothing from them and they said that they would call back at noon to confirm my appointment (which was supposed to be at 9am). They called me at noon saying that they would once again call me at 3 and had asked if I wanted to be rescheduled for a different day. I wasted a WHOLE DAY of my valuable time waiting for them to come to my home for a leaky faucet. I started at 0900 am then got a call at the end of the day to tell me that they wouldn't be able to make it. Can we schedule another day for you? WHAT - you told me that you were coming out today! Why should I give you a chance to not show up again? Do NOT use DUTTON. You will never get a person to your house. I called another plumber and they said they can come within the next 2 hours... Simple right? Not for Dutton. read more

I would have loved to have given them more stars but it's just no feasible. I will say their customer service was great. Very responsive and attentive, but I think they're just overbooked. If you don't need things done right away, use them! But I'm not sure how many of us have plumbing issues that aren't urgent. I called first thing in the morning and they got back to me right away and continued to check up on me throughout the day with updates on their technicians. Sadly they were so busy that they offered to set something up for Monday. Today is Thursday which means for 4 days I would be unable to use my house in regards to any water (no using the toilet, sink, washer, etc.) I ended up having to call a different company to come take care of my plumbing issues. I kept getting pushed later on into the day and they wouldn't have been able to assist me. read more

We just finished using Dutton Plumbing again to have a water heater, sink and toilet installed and as always the job was perfect. This time, we had James C. and Cole C. as our technicians and they were totally awesome. Excellent workers, courteous and cleaned up well when finished. My husband and I are very happy with the entire experience. Thumbs up again for Dutton Plumbing read more

If I could put no stars, I would. WORST SERVICE EVER!!! THE technician KEPT on trying to upsell me... my water valve had a very small leak and he said I need to rePIPE my whole house and it's not fixable!!!! Asked him how much he said around $25,000!!!! And will take 5 days to fix!!!!!!!! Said he won't touch it and can't be fixed.. and I needed to pay $39 for service travel of coming over to my house!!!!! First he tried to charge me $189.. to just simply "clamp" it with no warranty and no assurance that it's going to be fixed!!!! like seriously??!!! STAY AWAY FROM THIS company!!!! read more

DO NOT USE DUTTON!! My tenant called Dutton to fix a clogged toilet. They had to remove the toilet due to not having a cleanout (extended pipe to easily run a snake). Right at the toilet flange (opening in the ground, once toilet is removed) there was some standing water, due to a belly (dip in the pipe that pools water) in the pipe going about a foot or less. The technician, Jay, then took it upon himself to send a camera down to inspect the remaining cast iron drain. Jay calls me and tells me my whole cast iron line is fractured at the bottom and it is seeping sewage into the dirt and has to be completely replaced. If they were to take out the floor, jack hammer, and replace the pipe it would be between $25,000 - $30,000, but "luckily for me", they can inject a polyurethane liner minimizing any heavy construction. Jay goes on to say that from the video, there are gaps in the broken line so big, that they don't even know if a poly liner would work and he's going to have to check with his boss. Minutes lates, Jay's boss calls me and gives me a quote of $12,400 for the liner along with a cleanup installed in the front yard and if they can get started right away. I'm panicking, this is crazy, they are asking if they can get started now because these tenants need to use their drains ASAP. This is all over the phone, mind you. I'm confused, how is there a crack in the drain AND standing water?!?! I tell Jay and his boss I need time to think and decide to get a second plumber to do a video inspection, just to double check what exactly is going on. I can't say yes to $10,000+ job over the phone, let alone get deeper in debt by using their offered financing. I find that there is a small dip at the flange of the toilet with standing water. The plumber proceeds to check the rest of the drain and he says the integrity of the cast iron looks completely fine. On top of it, he finds a cleanout right by the front door. We run a probe to find the spot and i dig up a cleanout cap. How did Dutton not find this and why are they pricing this into their quote? We keep pushing the camera towards the sewer and right at the curb there is a root ball from a tree growing near by!! In conclusion, I had a camera inspection done for $80 and I'm going to have a plumber run a snake with cutting blades to cut out the root ball for $140. I'll cut down the tree and dump it for, at most $130 in dump fees and fix the belly in the pipe by a plumber for $500. That's a total cost of $850 versus their bid of $12,400!!!! This should be 100% illegal to run a business in such a scamming manner. They also mentioned that they have done many houses in the neighborhood and I wouldn't doubt it, as they use scare tactics(i.e. if we don't fix it now, the whole pipe could potentially collapse in on itself and there's so many gaps in the pipe, we don't even know if you would be a candidate for a poly liner) to get you to agree. People that don't know how their plumbing systems work will definitely be taken advantage of. And not to mention that if I opted to have them do the work, THE ROOT BALL WOULD STILL BE SITTING IN THE FRONT YARD, GIVING ME FUTURE DRAINAGE ISSUES. At best, they are completely incompetent and at worst, they are knowingly taking advantage of people by purporting to be experts in their field and misguiding people. DO NOT USE DUTTON, PICK ANYONE ELSE!! read more

Guy comes out, says he went under the house. That all my cast iron pipes are collapsing in on themselves. Supervisor comes out confirms via scope.... Tech says the need to dig all the pipes under the house out...how I ask? Small shovels he says. ***** hold onto your hat***** cost around $7500 Here's where it gets good.... another plumber comes by to give me a bid, I see them crawl under the house...he comes out with photos.....all my plumbing is above ground and ABS. Except...for about 4' They basically lied over and over again to me. My cautionary tale is get several bids . read more

The single star is for the man on the phone who genuinely cared. I hope he takes his kindness elsewhere as this company doesn't deserve his heart. Everything else was a mess. They're shady lying salesman, not your friendly neighborhood repair men. First the appointment window is arbitrary. Highly annoying when you need to pick up kids. The first thing the man said to me was that I need a $10,000 filtration system. They insisted we needed to bring everything to code which accounted for $3,000 of the quote to fix a leak. We ended up going to the store and fixed everything for under $1100 ourselves. Something we could have done in the first place. Last, I hate their radio commercials with a passion and didn't want to call but they answered the phone on a Sunday. Save yourself unnecessary sales pitches. Find your answer on YouTube! read more

Giving one star because you can't give 0. These people will run a camera, without you asking for it, and then tell you you need $20,000 or so worth of work to replace the root- clogged pipe. They then showed us the fuzzy video where there is supposed said roots. They also offer to start digging up your lawn right away- because, hey, who wants to back out when your lawn is dug up? They do a bait and switch wherein one guy starts with you and another comes in for the sale. My Nextdoor App is blowing up right now with people who have had the exact same experience. Someone already wrote BB Bureau. At least get a second opinion. Thankfully, we did not fall for it. Feel bad for those who have. read more

We called because we had a leak on our garage disposal. The wanted $1100 to replace it and $544 to put in one we can buy can buy at Home Depot, Any regular Plummer is $300-$400 for everything so I obviously told Dutton no. Then he told me he needed to collect $89 for a service fee. I asked him what is the $89 service fee for since your basically telling me I have a leak which is what I told you in the first place. Biggest $89 mistake you will ever make. Do yourself a favor and call another Plummer unless you want to pay 4x the normal rate read more

First I want to say that the technician that came was fabulous. The poor rating does reflect his hard work. However, the call service is horrible!!! I first called Thursday night and ask for someone to come to my house a a clogged drain in one of my bathrooms for Saturday . I was told by the person that answered the phone that I would be contacted by the business office Friday to give me a time a person would be at the house. I even received a a text message confirming what I was told. Friday came and went. Saturday morning I called and told them that no one contacted me to let me know what time a technician would be to my house. The person on the line did say that he doesn't understand why no one had followed up. Then he assured me someone would call me in 15 to 20 minutes to let me know when a technician would be out. I received a text message with another person name stating that someone would be calling me. One hour later, I still had not gotten a call. I had to call a third time before a received a call with a time that a technician would be out. The technician who came explained everything to me, was respectful and did a fantastic job. I would give the technician 5 stars. The costumer service for the follow up is what made the experience terrible. read more

Called Dutton Plumbing because my kitchen sink was backed up. They sent Tony, who was wonderful!!! They tried to snake it out but it needed more than that. They gave me a very fair price to fix the problem. I am very happy with the service and price. I would definitely recommend them. read more

Called them first thing in the morning on the 24th because we had no hot water (for future reference, this was in January so it was kind of an emergency). Dutton said they would come out ASAP. Fast forward to the 25th, they finally send someone out and say they won't be able to repair our water heater until the 31st. Fast forward AGAIN to the 31st. We've had zero hot water for a week and no response from Dutton. After calling them in the late afternoon, they say someone will "definitely" be there tomorrow morning. Yesterday on the 1st nobody showed up. Called them in the afternoon to confirm somebody was coming, and they finally told us that they didn't have the part they needed in stock to repair our water heater, but someone will (again) "definitely be there tomorrow morning." It's now the 2nd. Nobody's shown up or called yet. We haven't had hot water in almost 10 days. Hopefully today is the day Dutton actually keeps their word. But either way we've learned our lesson and will never be using their services again. read more

I scheduled an appointment online with what I thought was Goettl plumbing. I received a text indicating they would come to fix my leak between 9 and 1 and would confirm 30 minutes prior to the appointment. Just after 8:30 am I received a text with a photo of the technician and confirmation they would be there between 9 and 10. Then nothing. I called at 10:15 and was told he was 15 minutes away. I called at 11:15 and was told he was finishing a job in Malibu. At 1:00 I called and cancelled after being told he was close by. Not the kind of service I expect from Goettl. read more

I was originally scheduled for a Thursday afternoon. I cleared my calendar to accomodate and make sure I was home during the planned time. They called me late afternoon and said they couldn't come Thursday anymore but will prioritize in the morning on Friday. I said okay and then cleared my Friday. After Friday morning came and went, I called them at noon for an update. They said it would be closer to 3 pm. At 3:45 I got a call letting me know they could not come that day. So I called Roto-Rooter and they are coming in 30 mins. I suggest you all do the same. read more

NO Communication.(After they were paid) Tried to reach them 5+ times. Not a response of any kind. They refused to supply a receipt. Can't figure out why when paid in full? read more

DUTTON MANAGEMENT IS VERY BAD! AVOID AT ALL COSTS Had an emergency hot water heater replacement that cost 2 grand had a 6 year warranty. Of course it failed after 6yrs and a couple days. Needless to say the braintrust at Dutton left me high and dry. Usually the manufacturer gives at least a short grace period as a good will measure, I mean how many of these water heaters fail days out of warranty? Tells you something about the crappy product and DUTTON management. I would NOT recommend using DUTTON! read more

Standard garbage disposal replacement - they Dutton wanted $973.00 -ah WHAT? The unit cost is $107 - a bit high, don't you think? Update: Andrew at Dutton was nice enough to write a note back but did not explain why the price was through the roof. read more

I called this company to get some expert advice before making a decision on which water filtration system to proceed with. I wanted them to then instal it.. They never called back. Disappointing, won't ever give my business to these people. read more

Worst experience ever, said they were coming out last Friday, called me last minute to say they couldn't come out till Saturday and then finally showed up Sunday at their convenience..Technician then said he could not snake the line and we needed to jet the main-line at a cost of $930 what a joke ( total scam ) Quality Plumbing came out the next day and snaked the line within 30 minutes.... Don't use Dutton Plumbing ! read more

Dutton Plumbing is THE BEST Plumbing service I have ever used. Very responsive, reasonable rates and excellent service. They stand by their work. I am a customer for life. Special shout out to Gus for his customer service!!! read more

Needed to have a drain unclogged, called and set up an appt, they said they'd get to me the next day and would call me in the afternoon to confirm a time. Next day comes and they keep saying that the plumber will come, at 5 pm they tell me that they're plumbers all got delayed on other calls and they wouldn't be able to make it and could they reschedule for tomorrow. In my initial call I had told them I couldn't do it later because I would be traveling. Not great communicators for sure, don't know about the quality of their service but reading their reviews kind of glad they didn't come now. read more