Friendly, on time. Very professional. Love my new water softener and drinking water. Only took a few hours to install.

If I could give zero stars I would. The staff in the pictures "Michael" was disrespecting my family and was cussing, mocking, sticking his middle finger and threatening us in our own home whenever we kindly informed that we would need to review our options before finalizing with a decision. In addition, we were offered a FREE consultation but Michael got furious at us for wanting to leave our options open since the estimate was quite steep & did not leave our house when I asked to do so. Never have we ever encountered this situation before with any other businesses except this one. This all happened a few minutes ago so please be careful if you decide to take Dupure's services since they might get mad if you don't choose their $5,500 system on the spot... read more

Dupure - Water Purification Services Near Me - Houston, Texas

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Wow! I didn't even know Dupure had such low ratings! I need to do a better job looking on Yelp before rushing into these large purchases. Meritage Homes hired them for free drinking water install so I thought why not. $1500 for a filter and $5,500 for both a filter and softener. The filter alone was insufficient as I was still breaking out in hives. I asked to speak with someone to work something out since $5,500 is an arm and a leg and I haven't heard from anyone though I've been reaching out since November 29th. Someone by the name of Ev said he was trying to call me back last night but it wasn't going through. I called back last night and today 5 times and my call is being "forwarded" to voicemail. I need help from the Yelp community on how I can get this filter uninstalled so that I can work with a different company. I don't want to have to take Zyrtec in order to avoid hives after taking a shower. It's been a true nightmare working with Dupure. I would say don't risk it because if the filter doesn't work as it should they will avoid you. read more

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I recently bought a new house that came with a Dupure 3-stage osmosis system. My wife and I were pretty excited about it, so we contacted customer service to learn more. They recommended replacing all three filters, so I went ahead and purchased them. They're very expensive--two are rated to last one year, and the membrane supposedly lasts two years. Even though the pricing seemed excessive, I was willing to live with it at first. The real issue started when I received and installed the replacement filters. I noticed the tubing was disconnected, but all the parts were there. I called customer service again to ask for some guidance on reconnecting it. To my surprise, they said they couldn't provide that information. I tried to escalate the call to speak with a technician, but they still refused to explain how to reconnect the tubing. Instead, they insisted on sending a service technician to my home--so they could do the work and charge whatever they wanted. That, to me, is terrible customer support. Because of this experience, I'm returning the filters and getting rid of the system altogether. I'll be buying another osmosis system--one that offers better support and for the fraction of the price. read more

Don't use Dupure. It's a money pit and scam. You will spend a fortune and there is always something wrong with your system. They will come out to "fix" it and charge you. There are tons of more affordable systems out there. read more

I love Dupure. I received STELLAR service and excellent communication, along with an exceptional product. If you're looking to have good water in your home that you can use for cooking and drinking out of the faucet, call Dupure and ask for Johnny Broom. He took great care of us! read more

Absolutely the worst service. Have used Dupure since I moved into the house in 2011. Since then, I have had to get rid of under sink water filtration because their service calls were more than the cost to buy and install a new (and better) system. In August, I had to have them come out to service and replace the ion exchange beads for the house water softener, $500. Reasonable as it was 14 years old. However, ever since then the device is chewing through salt because it wants to regenerate almost every day. After multiple calls and suggestions that did not work they want to come out and inspect for $200. Needless to say they have lost me as a customer and I would recommend staying away from them! read more

April 18,2025 we had a FREE consultation appointment with Michael. After giving us a quote for $5,500-$4,500; I asked if I could have some time to think about it and also keep my options open. Right when I told him that, he made my whole family feel very uncomfortable. He made negative remarks, told us we wasted his time, kept referring to us as "you're the type of people..", and made very unprofessional comments towards my whole family. After I asked what seems to be the problem to be able to give ourselves more time to think our options through and see if we are willing to spend that kind of money, he started to raise his voice and yell. I asked him to leave our house and he refused. That is when I started recording for me and my family's safety. He started pointing his middle finger at us and when I called the cops. He came towards me to try and take my phone. He left after the cops told me they were on their way. I will be filing a police report. This company is a SCAM and they threaten you if you dont buy their machines. PLEASE PLEASE be careful! read more

Dupure - Michael with Dupur - Water Purification Services Near Me - Houston, Texas

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I have a soft water and filtration system and had a Dupure technician come out for an annual service and filter change. Joshua (Army Veteran) arrived on time, did a great job and was just a pleasure to talk to. I'm pretty pleased with the service. read more

just now NEW Don't ever use this company!!!! Our system was installed with our new home. DuPure contacted us to do our annual check. The cost was going be to $450 so we were hesitant to have them come. They emailed or called at least once a week until We finally agreed to do the check up. They came last week. We had to prepay the $450 with no guarantee of service, warranty, or support. The tech was in our home less than 12 minutes. Do the math. That $2250 a hour with their travel time included. Really. Who is worth that? We have a tankless water heater also. Both were working perfectly prior to the technician checking our system. After he left, remember it was 12 minutes, the water only stays hot for a few minutes, going completely cold. We called DuPure and reported the problem. They now want to charge us another service fee to come back out, stating they don't feel it is their fault. Can they prove it wasn't their fault? Again both products were working perfectly before they came. There's no customer service. They are only interested in getting your money. They refused to send someone back to check it without charging us again!!! Be aware of the lack of customer service if you decide to install their product. You will be paying way more for it than the original cost. We strongly recommend not using DuPure . We now have cold water, a system that is messed up and out money. We were crazy!!! read more

Omg have the best experience with this company Miguel on the installation of my system was amazing professional friendly a real knowledgeable about it good job depure to have him on your team and Tim the sales guy really honest and cares about us the customers I'm strong recommend this company and I hope guys you can ask for this two guys read more

Technician Miguel A was very informative And very knowledgeable. System runs great, would totally recommend. Very professional service. read more

They scheduled to come out and do servicing and was supposed to change some filters change the faucet they made an appointment told me I had to be here all day and then decided not to come or show up or even let me know that they weren't even canceling I give this company a zero it's not even Professional read more

I purchase an RO from Dupure and I was amazed about the good service provided by the Installer. He was fast, he had answers to all my questions and he left the kitchen very clean. The water taste really good and we use a Soda Stream to carbonate our water. We will never have to buy any water bottles in the store again. One of the best purchases for my home. read more

They LIE and when caught attempt to sell you a new item to replace the lie they did. I recommend you avoid this company. They used bait and switch and when caught they attempt to still charge you for the item you already paid for and should have. Very shady company. I am going to each Builder as well to warn them of this rip-off company. Beware. What happened. They sold me a water filter NOT a water softener. I never wanted a water filter I wanted a whole house water softener. They refuse to make this right by replacing the lie with a water softener and take back that water filter. UPDATE: DIANGLIO V. BAYLOR Director of Corporate Relations & Communications Called me. Once more suggested; how a mistake of a Softener is like a Descaler and was going on how he is going to call me back to see what he could do, BTW that was on Monday, it is now Thursday no call. I'm betting he will not call. Please save yourself this pain. DO NOT USE THEM read more

Too expensive and no one else will work on their systems. Asked the repair guy if a replacement part was significantly marked up ($200 for a very small plastic part) and he responded with "yep." read more

I dont know what happened to this company but they sent me the wrong filters and I have been trying to get in touch with them to verify but it is impossible to get thru to their customer service number it says im in queue number 1 but it doesnt go thru. Help anyone? After 30mins of waiting I was able to talk to a certain "Marquez" who sounded impatient and upset and informed me that he will email me the comfirmation and ofcourse I did not receive anyhing. read more

I have had a few companies install systems in my houses. I wish I had Dupure from the beginning. If you purchased a house with one of Dupure's partner builders, don't pass on the deal they give you. It's the best deal you will get on a water system. Their Reverse Osmosis filter cartridges last a long time and aren't too expensive. If you want a system, call Rob!!! He was very informative and made the entire process very easy! Thank you Dupure!!! read more

Dupure - His work number is 832-312-0432. - Water Purification Services Near Me - Houston, Texas

Our under sink tank connected to our filtered water system started leaking yesterday afternoon. We called this morning and were informed that a Depure repair person can't come for 19 days, really? We've had the system since we bought our new home 12 years ago and have been happy with the service until now. Very disappointed in Depure's service now. read more

Joseph Saldivar and Derek Pena provided me with fantastic customer service 6/2/2020 when they installed a water softening system and filtered water spicket and system inside. They were very polite/well mannered and even took shoes off in the house. They competed their work timely and cleanly. They explained what they did today and how to work my systems. Great job guys! read more

Dupure - Filtered Water spicket - Water Purification Services Near Me - Houston, Texas

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Update: I want to thank Rob and Tony, sale manager and intall service manager bc they contact me and let me explain how customer service didn't handle the situacion and they did it instantly, they solve it immediately and I hope those customer services ladies get what they deserve. It's ridiculous how lazy customer service and tech are. A simple problem as a replacement of a leak detector can't be done in a month, still waiting for and contact that office every time and no one is working just said I'm sorry I'll send e-mail. They said don't have any supervision or manager over there and us as a client get not response. By the way they are so disrespectful because my accent is latino, they pretend don't to understand. IT FRUSTRATING PAYING A LOT OF MONEY AND WILL NOT GET CUSTOMERS SUPPORT read more

We purchased water softener system from DuPure. The contract clearly specified the system comes with lifetime warranty on parts and labor as the contract read as "we will take care of parts & labor @ no charge as lifetime warranty". We noticed the system was not working right and the technician came out and advise a new tank is required. The company denied the labor potion and quoted us $500 on the labor expense as they refuse to honor the labor expense but will only honor the part which is breach of the signed contract. We recently found out Dupure has changed ownership in 2015. Still waiting to hear from the operating manger for resolution :( read more

I am going to contact my attorney to resolve this in court. I had a new home built and depure installed a water softener that they did not correctly install the drain line, it was detached and water drained into my wall. They came out and said they would contact me after they filed with their insurance, I have heard nothing and they charged my card $500. DO NOT USE THIS COMPANY. They scam you as soon as I get this resolved I will be getting a new water softener with a new company. read more

The maintenance cost is really high and I preferred to reinstall my dupure water softner and reverse osmosis with a new system Dupure asked me for $269.00 for sending out three reverse osmosis filters for me. I do not recommend them read more

rip-off company DO NOT USE THIS COMPANY. They scam. Worst service and equipment.

I ordered a water softener system with this company and have had nothing but issues. When they installed it they did something incorrectly and it ended up causing some leak that flooded my downstairs room closet. In addition to that the installer cut the cable line while I was taking my final exam so needless to say I failed. Dupure has made multiple promises to pay for the class and hasn't. The system isn't working few months and I've told them to come remove it. They haven't but has sent techs out every few months when you do get someone on the phone. Every time I ask for higher ups I may or may not get a call back. When a supervisor do call it's always "It just came across my desk let me look into this and call you back." This place is a scam and I will be contacting a attorney at this point. read more

It remains true to me that the technician's are quite good. I have no issues with them. However, customer service and product are the worst. For background, my water softener was originally installed in 2019 without a base for support at the side of my house; and over time, it started leaning forward, causing the piping to start leaking. I called earlier this year to complain about that and was told if they were to send someone to reseat it will be some exorbitant rate (about $300+), so I ended up installing a guard around the tank myself and re-tightening the pipes back in. Fast forward to 12/27/2022 and the inlet on the bypass valve broke and I have to call again on 12/28. They sent a technician who changed the valve (a less than $50 part, taking about 15mins to swap) and charged my card over $600. If that wasn't enough they also said the double check connection is leaking so they plan to charge $875 for that. How is it that a company has no warranty on its products, seems not to care extorting their customers in this way? If you are looking an ethical company, you best look elsewhere. read more

10/10 WOULD NOT RECOMMEND Everything seemed okay at first, but after a year of having the water softener, I got a call saying it was time to replace the filters. I went ahead and ordered them but chose to put them on myself since the two filters requiring replacement were already over $200 and the service fee for having someone come change the filters was an additional cost of ~$150. When we received the filters, I tried to do it on my own but was confused, so I decided to wait until I could call customer service for assistance. When I got around to calling, i was told by the representative that he couldn't stay with me on the phone during the whole process and I would Hve to call back. He was helpful and empathized with my frustration: the new filters they sent did not match the original ones, as they were different colors & had different names than the originals; the pictures on the instructions did not match the system we had, and the terminology can be a bit confusing. Maybe I'm just a bit slow, but it almost seems like Customers are set up to fail and are then offered a technician to help for an additional cost, not including anything that would have to be replaced if something was broken while trying to self-install. I spoke to 2 people and they kept telling me it's an easy process and I should be able to do it myself. They bluntly said they cannot stay on the phone with me to help me, even though I kept saying I still had questions. And when I called back the third time, after being forced to hang up and call back, the lady who answered the phone said, "Didn't you just call? I just helped you. You're calling again?" When I explained the situation, she sounded a bit annoyed and transferred me to cust care only to find out, I WAS THE ONLY ONE ON QUEUE, according to the automated system. The whole process was outrageous and it's clear customers are not of any priority to this company. If you look at other review, you will see the same. I would give the whole thing back if I could. read more

I just had a horrible experience with Dupure. They first off overcharge compared to their competitors by close to double for a filter change. Almost the price of a new system. . They came to my house and weren't unable to perform the service, but still charge me a trip charge of $100. I would never use them again. The are a rip off. read more

Gotta say!!!.....Lindell saved the day! Wow! He was amazing. We were in the process of "firing Dupure". We are now reconsidering mainly because of Lindell. This man did an excellent job. He made sure we were happy; and took pride in his work. Instead of the aloof attitude from the representative on the phone...this man actually wanted us to be happy. CUSTOMER SERVICE!!! Something Dupure has been missing since we have lived in our house in Spring, TX. For the past 3 years have NOT been happy with the service...and perhaps, the performance of equipment. Our system is older, but, we have Dupure come out & check system, and change all the filters. This cost $500-$600/year. The last time they came, the tech put the wrong main filter and told us our drain line was stopped up, and they would need to re-install a new line since they didn't keep records of location of their lines at time of our install. The original price quoted was going to be at least $10/LF + Labor with an estimated 65 feet of drain tubing. We negotiated "not digging" to avoid the extra labor...and reduced to estimated length to 35 feet. This was originally going to be above ground, and over top of sidewalk?!!! We were shopping for replacement system, and better service company when we decided to postpone this and compromise on where/how the new line would be installed. We made it shorter and more "traceable" by allowing Dupure to install at base of house foundation behind our landscaping to avoid damage or digging issues. read more

I was promised remedies to some of the issues in a previous complaint and based upon the promises, updated my review. Unfortunately once the review was updated, the remedies never occurred. I reached out to let them know I was still waiting however it is still not resolved. I remain satisfied with the filter, however the service is an issue. The company realizes that the only way to make money off of a product that needs little care, is to charge ridiculous service fees... They are responsive to reviews however you hate to have to resolve things this way when just doing what you say you would do, would earn a reputation that would lead to advocacy... read more

Please, please, please don't use their services. They're a scam company with very bad costumer satisfaction. They will double the price of the service on you. JG read more

The water in our area all of a sudden smelled and tasted horrible and I got an unsatisfactory response from the municipality. Since then I could no longer feel confident in our water so I began researching home water systems. I went with Dupure because of my Lowe's card and zero interest promotion. I got a whole house softener and also reverse osmosis for my kitchen. The installation was fairly smooth but I still had questions about the system and its maintenance. Rob came to my home and patiently explained all the parts and that their service will notify me about filter changes and such. It's not cheap (but much cheaper than Culligan) however I feel I've made a worthwhile investment because I already feel so much better about my water and specifically its taste, smell and quality. Now I don't have to worry about being stuck with local water that is just barely healthy, that is if you can believe even that. read more

It's been almost a year and I still have not heard from Dupure regarding the damages caused by a defective filtration system they installed. My rugs were ruined and one of my doors does not close, Lousy business. DO NOT LET THEM PUT ONE IN YOUR NEW HOME AS I DID! read more

We've had the ultra Pur RO system for three years now. Finally had to change the filters (we have a whole house filter ahead of the RO) when ordering the filters we found that they changed filter design for this system. These new filters were 334.00 for the three filters, seems steep but alright. I followed the supplied instructions and found that two of the filters leaked at the manifold connection. Redid the whole process and found only one filter leaking, again went back through and still leaking ( in my opinion due to the new filters not matching design of three year old system). Called customer service and found that a service tech visit would be another 140.00. Customer service informed me that if it turned out to be a faulty filter the fee would be taken off. Not sure I want to take the chance of the tech in charge of my money. So for a week I've been fighting to get this not leak. I am now at the the point of writing off 335.00 and just buying a five stage competitor system for 234.00. Hind sight is always twenty twenty, but if you reread that last price you may just save yourself a hundred dollars and get a little more filter for less. read more

Dupure - Water Purification Services Near Me - Houston, Texas

Dupure is a sales scam. U want a "complete filtration water system" for ur home? This may be the place for u. This company installed a single filter system in my kitchen sink (no filter)The sign says to call them to activate, I did. They tell me the first filter is free and no activation charge, just have to buy their filters for about $50.00 So their tech shows up, starts doing all these tests on the water and it's all bad water. Minutes later he packs up his toys and little bottles, tells me he'll have his office call me and leaves. Out the door. Na, their visit is to get u to buy their "filter systems" for how many $$$$.$$ Go to Lowe's/Home Depot and buy ur own system (Osmosis) I'll be trashing their parts and install my own. read more

I had a reverse osmosis system installed under my sink and a multi stage in line fridge filter on September 9th. The installation went seamlessly. A hole was required to be drilled into the granite above my sink to fit the RO faucet and after the install, the faucet looked it came with the place! The install underneath the sink and the cabinet next to fridge was done very cleanly which maximized the amount of the cabinet I am able to use. The installers were cordial and went as far as to perform the water drain needed through the filter for me so I didn't have to sit there with glasses and constantly dump them in the sink. All around, it was a very good experience. read more

My experience dates back 8 years when we bought our new home from Coventry Homes. I am normally a person who investigates before plunking down $1,000 on anything. However when you are buying a Half million dollar home plus upgrades all over the place your sense of reality goes out of the window - to the point that I was talked into spending $5,000 on a DuPure water softener system. Complete and utter waste of money based on our experience and zero customer service.Their business model (at least when we were sold their "system") seems to be that they install a box outside your house, tell you (the installer told us) how they are going to regularly service, with filter replacements etc., then the rep drives off into the sunset and you are $5,000 poorer. Never heard another word from him or the company after 8 years. Nothing! Basically the system appeared to do NOTHING, and furthermore it is so poorly installed and built that it froze up twice causing water fountains outside of our home (we were traveling and there was an unexpected brief cold front. So after 3 years of BS and further expense I paid a (different) company to come and de-install the little box of horrors (another $250 down the drain) and put it in the trash where it belonged. I saw no difference between the water and the mineral build up (in the shower for example) before or after the useless device they installed for me was ripped out. I realized my mistake when I first started to have problems and used Google (as I should have done before buying) and Yelp to learn from the experience of others. I guess (home) buyer beware - your defenses are down when you are looking at upgrade after upgrade. If and when I buy another home - this will NOT be on the list! read more

Beware! terrible customer service. they sent us the wrong filters and it is just so difficult to get anybody from their office to help you.

Horrible customer service. No one at this company ever answers the phone and it is daybefore they ever call you back. When they finally call you back they don't have an answer to the question you asked from your last phone call. The customer support agent I spoke with had a major attitude and was rude on the phone. She even got the address for my scheduled service incorrect. Luckily I double checked. Otherwise, they would have shown up to the wrong place. Johnny from dupure has reached out to try to get to the bottom of what happened with this situation. He's been making every effort to turn around my experience. read more