I am an out-of-state landlord with a property in Crosby Texas. I had Gap Plumbing come out to do a simple repair. My tenant overheard the conversation between the plumber and the office lady discussing fees. The plumber told her $2500 and the office gal said she's from California let's charge her $3,500. I initially agreed to the price, but thankfully my tenant got a hold of me very quickly and I canceled.! I then called first aid Plumbing who did the very same job for $1800! I'm disgusted by the dishonesty of this company!! Do not use them!! read more

Definitely great service Reasonable prices Our technician, Justin was very professional And fast!! He installed a new garbage disposal in no time We will not hesitate to call GAP next time we're in need! read more

We had a leak in our guest bathroom sink. Gap plumbing came out quickly. They arrived at the scheduled time and the sink was fixed quickly and professionally. I am very happy with the work that was done read more

Bad attitudes, bad services, dishonest pricing structure. Got a recommendation to call here from a home service company that charges nothing to come to your home and diagnose problems. I called in the morning and dealt with a bit of an attitude to get the appointment made, but was desperate and assumed that since a reputable company recommended them the in-person service would be kinder. Two plumbers came out to figure out why my bathtub wasn't running hot water - turned out the screw was loose in the handle. Three turns of a screwdriver and they turned around and handed me a bill for $169 dollars. The technician then told me that if they'd just "diagnosed" the problem (i.e. told me to turn the screwdriver) then they wouldn't have had to charge for "fixing" the problem. Pissed beyond measure, and will never be using this company again read more

This is the second time that Gap Plumbing has saved me a $1,000 from being price gouged. If you are looking for an honest Plumber who is reliable and gets the job done then give Gap Plumbing your business. I will always call them first and foremost from now on. read more

Had a mainline drain clog after moving into home I've been renting for years. Called GAP Plumbing and they responded quickly and cleaned the main line and were very reasonable on cost. 3 days later, drain issue when ran upstairs shower that caused downstairs toilet to overflow. They came back and had to pull the toilet to clean out the clog. Very professional, friendly, and worked hard to take care of the issue! I will definitely use GAP Plumbing for any future plumbing needs! Used Les Conn years ago, but they were expensive and then a couple of years ago as landlord living in CA, they would not provide service since I was not on the property. Horrible customer service. I rely on yelp for reviews, but don't often write them, but wanted to share my positive experience about GAP for those in need of a good plumbing service! read more

I'd been fighting with a slow, then clogged up kitchen sink for a couple of week. Nothing I tried worked, I dumped every chemical known to man down the pipe and all it did was make it worse. Worse yet, my piddly little drill mounted snake was simply too short to do the job - A problem I've never had before..no, really. I emailed GAP Plumbing and within hours had an appointment for the next morning. The plumber WAS ON TIME...seriously... that alone was excellent. They broke out the BIG SNAKE and cleaned that blasted pipe right on out. $150.00 to do it right, I'd probably spent nearly that much on junk to do it myself. Never again! I'm calling GAP! read more

Called gap plumbing to run a gas line for me to my kitchen for a new range. After a few scheduling issues, I finally had my line at a very reasonable price, compared to three other quotes. Gas to the house was turned off, for the installation. Which turned off my water heater. I had to turn the main back on and then light the pilot on my water heater. read more

For starters, I always conduct a large amount of research prior to selecting a product and/or a company to work with. Selecting a company to install my water softener was no different. I contacted GAP Plumbing based upon a large amount of positive reviews with the hopes that my experience would be similar. The price to install my water softener was fair and I am someone who does not prefer to work with the cheapest guy in town as you get what you pay for in life. I will gladly pay more for quality parts and quality installation. The day after the initial installation a coupler on the back of the water softener burst and a small section of my garage filled with water. Thankfully I happened to wake at 4am that day and could hear the sound of water gushing from the garage. After calling into the office they did come out later that day to fix the line. However, I was more than slightly annoyed by the individual I spoke with who informed me that normally they would charge for them to come out again to fix something like this. Are you kidding me right now? You just installed this product the day before and you have the nerve to inform me that you are doing me a favor by not charging me to come fix your shoddy work? This install happened roughly 20 months ago. I always had a leak from my water softener whenever it would run and it would leave water all over the floor in the garage the next morning. It was not until I consulted with another plumber who at first glance of the installation and setup bluntly asked me "Did you pay for this?" That was embarrassing. After about 10 minutes of work and him removing the drain line that was installed by GAP Plumbing I no longer have a leak whenever the drain line runs. But wait...there's more! There is a small crack in the coupler that they installed that they obviously tried to cover over with some white mastic type of material that held up for the last 20 months, but is now leaking slowly all over the floor. I am now waiting on a plumber from a different company to come out and redo everything. Perhaps water softener installations are not their forte at GAP Plumbing but I would strongly recommend pursuing a different company to work with your plumbing needs. read more

Contacted Gap to fix a toilet that wasn't flushing properly. The plumbers were here for about 10 mins, I was charged $169.10 ($165.00 for LABOR!) Unfortunately as time went on, we're back to the same problem. I contacted them again, to which they replied "because it was past the 30 day warranty (which I think is ridiculous), I would be charged yet again for parts/labor!" Incredibly disappointing, especially since we've used them for two separate issues. I will never recommend their services and I will gladly look elsewhere to fix the issue I have with my toilet. UPDATE: I'm happy to say Ms. Terry contacted me stating Gap Plumbing wanted to resolve my issue. She further stated the matter with the warranty should've been addressed differently. I DO NOT like to write bad reviews! I just wish the matter would've been handled differently to avoid all of this. I truly appreciate her taking the time to reach out, but more importantly stating they would do their best to fix the problem. read more

Gap Plumbing did a great job replacing a 50 gallon hot water heater in our attic. The technicians, Jimmy and Justin, were fast and precise, and cleaned-up well after the work. They came early morning but could not start due to an oversight on my part (attic stairs need to be removed to fit heater through). Once I was ready, Teri rescheduled the same day and they came back to complete the job in the sweltering attic heat with no complaints. I priced the job around with 3 local plumbers and Gap Plumbing was the best price with a quality Rheem heater. The price that Teri quoted over the phone was exact with no add-ons or additional fees. read more

Three gentlemen from this company installed a gas range in our kitchen and removed the old range. Actually, the "old" range was brand new and we were planning on selling it as such. These employees managed to break the legs off the range and now we will have to special order replacements -- if we can even get them. I've left a message at their office and will update if/when I hear anything. Not very impressed and would not give them 5 stars. read more

I hired GAP plumbing to do a whole house remodel. Just like on TV, we found an issue - cast iron pipes. GAP plumbing replaced all of our pipes including two sewer lines and mainline taps. The effort required considerable communication and organization with our contractor and the city inspectors. The GAP team kept me and my contractor informed of progress...all with a cheerful attitude. I double-checked their prices and found them to be fair. The prices were not the cheapest (red flag) but certainly not the most expensive. They did what they said they would do, when they promised to do it. What more can you ask for? read more

I debated about whether to write a review because I don't want these guys to become so popular that I can't book them in the future. But then I thought about how hard it was to find a decent plumber so I thought I should put my selfishness aside and help everyone out. Quick, responsive and honest. They provided a quote, honored it and did the job right and in a cost effective manner. Discount for new customers at the time. I think they may give Yelp folks a discount too (not sure). I gave them 5 stars which I rarely do, and hope they can stay like they are and continue to provide this level of service. read more

I set up an appt. via the internet, confirmed with them on a Monday that they would be there when I needed. They were on time, polite, and fair in price. I would highly recommend them. My problem needed a part and they happen to carry a collage of parts with them in case they need them. They solved my problem within 45 minutes! I loved that they carry a variety of parts in their van just in case! read more

Contacted Gap In August 2014 when I had a crack in a pipe under my house. Other companies wanted to dig from the side of my house to this pipe which was in the middle of my house. These same companies wanted to charge me 4 times what Gap charged! Gap came out said they could get to it from my laundry room. I was afraid they would tear up the room but Glen and Lori did a FABULOUS job from start to finish. Glen jack hammered a small hole and was able to do all the work with a small opening in my foundation. The laundry room was put back just the way I wanted. The job could have easily taken a day but ended up being a half day job. Highly recommend Glen at Gap Plumbing. read more

$150 for the plumber to pull out the pop-up, wipe off a bit of gunk, replace the pop-up, and test the flow in the drain.  Took 3 minutes. When I called (afterwards) to question the charges, was told that that is their "standard fee for an hour's work." Did the plumber ask if there was anything else that he could do toward earning an hour's pay? Negative...just got his check and hit the road. No honor! read more

I had a water leak raining down into my dinning room from the ceiling. Upon inspection in the attic, i could see the water spraying out from a galvanized pipe but saw no way to get to it. They came out within an hour of calling and left about an hour later. The pipe was pulled out and replaced with some kind of tubing and the technician managed to get to it without cutting out the ceiling. I ended up paying much less than i was expecting as well. Great service. Quality repair, no patch, complete replacement of the failing galvanized pipe that was leaking. professional. I will use them again. Home Warranty America, my insurance company, is still planning on sending someone out within the next 24 to 48 hours. Maybe. GAP Plumbing did the work in less time than the insurance company will take to fill out the proper forms. read more

Great experience! Good quality, honest and complete. You won't go wrong here. They were on time and communicated along the way.

Justin from GAP plumbing was over doing service for me and did a great job. Was super fast and very knowledgeable. Will definitely used them again for future plumbing service. Price was reasonable and got reasonable price for future work. Will be calling them back read more

They're reply is not accurate. The toilet flushed fine on the first visit when they arrived. They never checked the clean out on the first visit. They spent about 10 minutes on this visit. I did not feel it was fixed. Next day there was water all over the floor again. They came back out and checked the clean out and it was full. They worked on it for about 30 minutes and gave up. I rented an auger and cleaned the line out myself. You have the right person. The original call was for water coming out from the base of the toilet. Your guys augged it and said they thought it was fixed. They flushed the toilet when they got there and it flushed normally. I had water in the floor from the same toilet the next day. This toilet is the closest one to the clean out. As the water backed up, it came out at this toilet, because it was the closet point for the water to escape. Over time the water in the line would go down and allow for a couple flushes before backing up on the floor again. The main sewer stoppage was the problem all along, not the toilet. Now for the attempt to clean out the main line. Your guys said they couldn't do it with an auger and that I needed to have the line jetted. However, I went and rented an auger the following weekend and did it myself. The line is now clear. Your guys did not try very hard and said they had other calls to go to and left. read more

Great find! I came home for lunch, to a leak in main water line coming into my house. GAP was busy until tomorrow, but when I told them I was without water, they worked me in. By 5:00 PM, all was well. Ultra fast service and VERY reasonably priced. Hope plumbing needs are far in the future, but I will remember who to call. read more

Such a disappointment. Had 3 tasks for them to take care of and the techs that came out couldn't complete any of them. I explained on the phone everything needed and was assured that the techs coming out would be able to fix or at least give good suggestions on what it could be and that did not happen. I was duped, $165 may as well have been flushed down the toilet. read more

Our garbage disposal was defeated by 3 orange peels. Called and scheduled an appointment for later that day. Rep came in promised time frame and got it going quickly. He double checked to make sure it was ok and took his tools back out when he discovered the drain was still not draining properly. Cleaned up after himself. Everyone pleasant to deal with. Charged the price quoted. Appreciate their working us in when they are so busy. I know who I'll call if I have a plumbing problem in the future. read more

They were up front and honest and made sure they understood what service I required (uninstalling old sink and installing new one) and provided the service they said they would in the time they said they would do it. Great service and I would use them again. read more

After my home warranty company called 5 plumbers in a Friday at 5 pm, I called GAP plumbing and they came out with in an hour. They were honest and reasonable and I'm thrilled to have found them. Plumbing issues can be very stressful and I will trust Gap plumbing with all of my future issues and recommend them to anyone. Thanks Glenn and Jeff!!! I will forever appreciate your kindness. read more

Called on 8/22/16 just after dropping kids off at school and scheduled an inspection of our water heater. Our A/C guy noticed a slow drip coming from the water heater a few days prior doing a summer inspection of our A/C. I checked it out for myself and did not feel comfortable torquing on some of the line that the drip was coming from. It was obvious that it had been dripping for some time. Spoke with Jerri and she stated they would be there between 10a-12 and would call when they were on the way. Arrived at 10:15 shortly after Jerri's call and Justin and his partner cut the lines and reattached new ones..Problem solved. Excellent Service, Friendly, Prompt and Great Customer Service.. Can't get much better than that...Would recommend and will use again in the future. read more

Justin came to our house this morning right on time. Him and his helper were friendly and professional and went right to work fixing our toilet. They charged us the service charge Teri told me about on the phone and $10 for the parts. I was very happy with the work and will use them again if or when I need a plumber. I would also recommend them to any friends needing a plumbing company. read more

REVISED 6/18/15: 5 stars Okay, I know this is long but one more shout-out. A week after my last REVIEW, my aunt purchased a new dishwasher and, true to her promise, Terri had the same men come and install the dishwasher. They were pleasant, efficient, and knowledgeable. They took out the old one, put in the new one, and carried the old one out to the curb. As she promised, they only charged her for half their normal charge. I highly recommend GAP Plumbing! REVISED REVIEW As of 12:15pm 6/5/15): 5 stars I went over to GAP Plumbing and showed Terri the invoice, which she agreed the handwriting was very poor, and she mistook what was written. She called the plumber and advised him she was giving my aunt's check back to her because he ought to 1) write more legibly, and 2) have written on the invoice (due to my aunt's age) DO NO USE! I told her the dishwasher is almost 20 years old, so Terri said that if we get her a new one they will come and install it for half their basic price ($150), because of the trouble it has caused my aunt. Due to her generosity of spirit to correct this immediately, I am 100 PERCENT in support of this company! As she stated, companies do make mistakes but GAP is determined to correct any they make. They have gone the second and third mile to correct the issue so I completely see why this company has such rave reviews...I'm shouting their praises too!!! ********** (about 9am on 6/5/15) 1 star As one who assists my 90 year old aunt, I'm angry at the way GAP Plumbing treated her. She had an appointment for one day but they came sooner (which normally would be great) so I was not able to be there when the plumber came. Their normal fee is $150 to come to your home, and apparently any charges for the work comes out of that. The two men looked at the water line to the dishwasher, and said nothing was wrong and charged her $75. When I got to her home, she showed me the invoice, which stated they looked at the water line and there is no problem. That is all the invoice says. My aunt ran the dishwasher and it flooded the kitchen. I called and although my aunt's name was in their computer system, her appointment for two days later was erased! The lady tried to tell me that no one from their company had ever been there. After I explained that I was holding the yellow invoice, gave her the invoice number, and the names of the two men who came, then she said she would have to check in to it, but she said she would set up a "call back" after 2:30pm today. This morning they called and told my aunt they were not coming. When I called them back and left a message they returned the call quickly. She said they do not fix dishwashers, even though the invoice says they fix "dishwasher connections." The lady said that the invoice says that it is the "gasket that is broken, and that is very different from connections." I explained that the invoice does NOT say anything about a gasket and that, in fact, the man told her it was fine, which is WHY she ran a cycle. The lady said, "Well, you'll have to send me a copy of the invoice because we have to have proof that your invoice is different." Likely I'll have to drive over to show them the actual invoice so she can see for herself that the word "gasket" was added after the invoice. read more

I've been using Gap for years. Everything from snaking a line to re-piping the whole house, putting a complete new sewer line in from the house to connect to city pipe at the street. We also have had them install a water softener. While installing the sewer line they accidentally broke a sprinkler head. They immediately told us to tell them how much it would cost to repair and they credited our invoice. Gap always manages to get out right away for emergencies. Their customer service is outstanding. They keep you updated on when they will arrive and keep you informed of the cost. I would not use another company. However.... If I could change anything about this local family owned and operated company is for the repairmen to use the booties on their work shoes. I highly recommend Gap Plumbing for all of your plumbing needs. Sandy R. - Humble read more

I have thrown some very weird problems at them and they have fix them right the first time on time. They are always courteous, reasonable and professional. I would recommend them to any one looking for a great plumbing company! read more

GAP Plumbing quickly responded when we needed help with our plumbing issue! We had called another company before GAP and they weren't going to send anyone for 24-48 hours. GAP Plumbing showed up quickly and was thorough in their repair work. They are friendly to deal with both on the phone and in person. I will absolutely call them again if we need plumbing assistance in the future and I have already referred friends to them! It's nice to have a great company like this to deal with when you have a stressful plumbing emergency. read more

If you are looking for a fast, reliable, courteous plumber - stop here. I always use yelp to find services but was compelled to sign up to leave a review for Gap Plumbing. I live out of state and my tenant in Humble called me late on a Sunday night with news that water exiting the bathtub in a secondary bathroom was flooding the bathroom, master closet and living room. I found Gap Plumbing on Yelp, and called them in the morning. Terri in the office was very helpful, was able to answer all of my questions and kept in contact with me through the whole process. The plumber was on time and had the issue taken care of very quickly. Terri followed up with me and my tenant, more then once to make sure that there were no more issues. So happy to have found such a great company!! read more

GAP Plumbing is great. They went above and beyond helping us out and fit us in on short notice for an emergency. Our clean out line had become buried and they tried very hard to locate it without scoping to try and save us expense. In the end they did have to scope, but they also extended the clean out line so that it wouldn't get buried again without an additional fee. I have used them before to move a gas line and plan on having them rerun my gas line for the grill this spring because the original owners installed a line that is too small for our new gas grill. These guys are so friendly too, you can tell they really enjoy helping people. read more

Several years ago I met Glen with Gap Plumbing when he was sent by a home warranty company to replace a disposal. I have used his company ever since. It's family owned and they are fair, reliable, honest and dependable. I have referred them numerous times to friends and family. Having a list of good contractors is imperative especially as we age. I research companies I do business with very thoroughly and if this sounds like a scripted review I'm sorry. They are just that good. read more

Like having a plumber in the family! Professional, honest, prompt, and courteous service.

Service call #1. Came to repair a leaking toilet. Adjusted a screw and it stopped running. Changed a shower head but did not have extension. In the house for 10 minutes. $150. Customer service not too emphetic at first but sent them back as Toilet continued running next day. Service call # 2.. Tested it and it did not run, so they did not think of the possibility that it was an intermittent problem. Were told that we were not flushing our toilet properly. Decided to have them switch our shower heads since they still did not have an extension, had the replace a gasket on the bathtub to avoid a complete wast of time.Visit time 15 minutes. Charged another $150. Toilet still runs. If you think 20 minutes of service to switch two showerheads, change a bathtub gasket and be told how to flush a toilet is worth $300 then GAP Plumbing is the company for you. Like always, one's impression is all they have to go by. Others may have had a great experience. The real test of a company is how they do when they have a customer satisfaction fail. If they had just made things right and just kept the charge to $150 instead of trying to make a killing, I would have been fine with the toilet not being fixed. Some businesses are fine with churning customers in a large city. read more

Professional, Quick, Reasonably Priced. Great group of people to work with!

Had GAP Plumbing install a water heater 11 months ago for $1250. It stop working two days ago. They came out charged me another $150 to replace the water nipple that was leaking from install and relight the pilot. It took 5 minutes and they did not stand behind their original work. We will not use GAP Plumbing in the future. It's amazing companies will lose customers over such little money. read more

GAP Plumbing showed up promptly at 9 am to snake my sink line. Took them maybe 20 minutes, got it working again. Cost me $150. A little pricey, but well worth it. read more