Beware: Texas Premier Plumbing Did Not Complete the Work They Claimed I hired Texas Premier Plumbing twice to tunnel under my home and replace all cast-iron plumbing. Both times, I was told the work was complete. A few years later, I had another plumbing issue, only to discover that cast-iron pipes are still under my house -- meaning the work I paid for was not fully done. When I tried to address the issue: * Phone calls were ignored. * Emails went unanswered. * When I finally called from a different number and asked to speak to the owner, I was repeatedly given the runaround by the receptionist, probably the wife. Once she realized I was recording the call (for accuracy), she hung up on me. Now, they won't answer at all. This level of dishonesty, unresponsiveness, and avoidance is completely unprofessional. I'm escalating this matter to the Better Business Bureau and considering other options. If you're considering using this company, I strongly recommend you think twice. I trusted them -- and they failed me. read more

We have had 2 great experiences to date (hence 2 stars rather than 1). We had a leaky faucet and booked an appointment with Leo 2 weeks in advance to fix it. My wife rearranged her schedule for the week and we had an 8 am-12 pm slot. However, it appears that, despite booking two weeks in advance, Leo was assigned to a (more financially lucrative for the company?) plumbing emergency and, in fact, was not able to make our appointment at all. No one else was sent to replace him and, unfortunately, I have work at 1 pm. Very unprofessional scheduling experience although Leo is an excellent and honest plumber. read more

. Texas Premier Plumbing recently replace both of my hot water heaters in my home, and the job was completed with great care.

Broken hot water heater... they came out and quickly took a look. Told me it needed to be replaced and gave me a good quote. They arrived to replace it the next morning! I was pleased with their service, pricing and so far, HOT WATER!! read more

Where can I start? I was working as a maintenance coordinator in Houston, as you may know after Harvey, there were a lot issues in most part of the city. Ben and his company would be my very first option when it came to plumbing repairs/maintenance in any of the houses and apartment complex we serviced. We always had an explanation of why the issue was happening, how it could be solved and of course a reasonable price to fix it. I recommend every single person to call this company, you won't regret it!! read more

This is the second time I call Texas Premier Plumbing to check a problem in my house. I was told by another plumber that the job will cost over $600, but when I called them for a second opinion, They came on-time, did the camera inspection and diagnosis, and discovered that the issue is not in my house, but in the main sewer. I paid a fraction of the price of what the other professional requested, and for the repair, I need no more than calling the City of Houston and ask them to take care of it. I am a happy customer, and I recommend TPP with all my heart. read more

Read your response Mike. I spoke with Erica in your office Friday and after she spoke with you, she confirmed the company would be refunding my money. The following Tuesday, when the check had cleared my bank, I called again, Erica spoke with you and called me back with the offer to refund my money if I took down the review. I do not see that as reaching out to do all you can to resolve the issue. Your company promised to refund my money based on the miss, starting with not scheduling the appointment when I called and your company did not follow through. So to update my previously posted review, the company did not refund my money as they had promised after the terrible service I received. Instead, they contacted me three days later with an offer to to "cut me a check today if I took the review down". I'm out $350, received terrible service, am not sure the plumbing issue was resolved. I will not back down, others need to know to abound this company at all costs. They do not stand by their work or their word. read more

I was in a pinch, a busted main line not a good way to come home. My neighbor gave me his plumber he has used for years and trusted, Texas Premiere Plumbing was out to repair quickly seemed like minutes. I highly recommend Texas Premiere Plumbing, and Thank you so much again. read more

Great experience with Texas Premier Plumbing. Called them on a Monday morning with a leaking toilet issue and they were there by noon. Ben J. and his co-worker came to address the issue. Really nice guys - easy to talk to and answered all of our questions clearly and directly. The guys came out to repair a leaking toilet but asked them to take a look at our showers and water heater because we were not happy with the water pressure and temp. They happily fixed those issues too while they were there. No need to schedule another appointment - made my day! The fair and reasonable pricing also made my day! :) read more

Complex Sewer Cleanout I had a sewage lift station whose output was blocked. Turned out that it was jimmy-rigged installed by some handyman many years ago. Leo tried to run a "snake" but progress was blocked. Decision was made to use their camera. He was able to locate the problem, identify how, and the underground location where the piping was installed. This was not a simple shower head repair. It took experience . Price was reasonable, and I was given a discount because I used the two procedures. They came to my house 30 minutes after calling, prepared, courteous, and educated about the process and what was required. This '30 minute' job took over 2 hours to complete. But they stayed with it until it was done right. read more

Ben and his young colleague (padawan, I presume) came out to our house today, on a very short notice. I have to say we have a major problem (100% my fault) with one of our bathrooms, and the guys just nailed it. Simply stunning: cutting edge equipment, used masterfully, problem pinpointed, no pushing, super helpful. I've let them know that our financial situation is a great deal to be desired, and they truly went out of their way to help us out by means of a good advice, actually saving us thousands! Thanks Ben, and may the force be with you! :) read more

Called Texas Premier Plumbing on a Sunday at 11:15am and they were at my house at 12. Nick was very friendly, courteous and knowledgeable about the issue we were having as well as offered some tips to us new home owners. He was in and out pretty quickly and our toilets were back up & running after he snaked the drain. Hopefully we don't have anymore issues but if we do, I'll definitely call them back. Thank you so much, Nick! read more

Tim with Texas Premier was here this morning to fix my sink in the master bathroom. He did a fantastic job in a timely manner. Reasonable cost! I will definitely use Texas Premier Plumbing again for any plumbing needs!! Great service. read more

We had a pipe to break and searched for a 24hour plumber. Yelpers gave great reviews for TPP. My husband called and spoke with a professional gentleman and dispatched Manny. Manny arrived when stated, was very courteous, professional, and explained the process and cleaned up after himself. For using someone, or a company, based on reviews alone, we were satisfied. read more

We called Ben on a rainy Friday for emergency sewer line problem. He came and helped us on the same day. The issue was correctly diagnosed. We tried to contact city to repair but city said it's our problem. Ben came on Sunday again to confirm the problem. We had to go out of town before the sewer line is fixed. Ben came and took care of everything. Very professional and trustworthy team. Best plumbing with the best price you can find in Houston. read more

I had an appointment booked for Wednesday, February 17, from 8:00-11:00. Not only did no one show up, they did not call, wouldn't answer their phone or return a text message. It is now Friday, two days after my appointment and I never heard back from them at all. This absolutely smacks of a company that could care less about the customer or even making a feeble attempt to be somewhat courteous or respectful. If I were you, I would absolutely not waste my time with this company. I know that I won't ever again. read more

Just called to try to schedule an appointment with him, but badly with no success. He told me he is pretty much booked and first availability will be next Tuesday. I told him that is fine just to tell me at what time he can go. So he told me from 11AM to 3PM. I asked him if he can do like two hour window, instead of 4 hours. He asked me to call somebody else and told me he has difficulty to communicate with me. I guess he is just not interested to do small jobs because I asked help to replace shower diverter/valve. But actually the job could be bigger because the house has 3 bedrooms and 4 toilets. I also would like somebody to check each toilet/water leaking repair, and water heater while plumber is there doing the repairs/replacement. Anyway, I would appreciate if he could just tell me the truth instead of being difficult to do a scheduling. read more

My main sewer line got backed up, another plumber came by and wanted to charge me $600 for a camera inspection. George from Texas premier Plumbing did it for half the price plus give me credit to use their Hydro jet machine. Strongly recommend their service. read more

Thanks for great Experience!! They replaced my leaky water heater in 2 hrs. I will recommend them to all my friends!!

They say that the third time is a charm, well in this case it is completely true. They were the third plumber i had out to my home. The previous two had said that there was no getting out the clog and that i would need to rerout my plumbing line and that it would be 5000.00 to do it!! Texas Premier showed up at the stated time they gave me (another thing that the first two had not done) and had my pipes cleaned within an hour with the hydrojet procedure! I can't thank them enough. They were very courteous and professional and i recommend them to everyone. read more

Texas Premier Plumbing was awesome!! The kitchen sink was backed up due to years of grease buildup. They came and cleared up not only the kitchen line but also the mainline of the house. Ben and Larry were very friendly. Very happy with their service and price. read more

I truly wish giving 0 stars was an option, and I have waited 4 full days to write this because I was giving them time to make it up to me. However, I have still heard nothing. My water heater is broken, and I spoke to someone on Friday afternoon 11/2 to schedule a plumber. The man I spoke with arranged for a plumber to visit me from 2-5pm on Saturday the 3rd. My nephew's birthday party was scheduled for 5pm and I realized that scheduling during that time frame was a risk, but I have no hot water and decided I'd take the risk of missing it. Fast forward to Saturday, and no one ever showed up or called me. I called 7 times over the 3 hour period, and it just went straight to their voicemail. I left 2 messages, one of which I was so angry I was physically shaking, and nobody ever called me back. A few of the times I called I selected the option to speak to a technician, which just rang and rang until it disconnected. When 5pm came around, I figured I needed to still stay home in case someone showed up so I wouldn't miss them, and that never happened. There was absolutely ZERO communication on whether anyone was coming at all, and ZERO way to get in touch with whoever was on duty on Saturday. I cannot put into words how much I do NOT recommend Texas Premier Plumbing. If you want to sacrifice a full day of waiting, cancel whatever you had planned for that day, hear nothing, not being able to contact the technician, and never getting a response to your 2 voicemails even 4 days later, then by all means these are the right guys for you! I will be reviewing them on every website possible with this story. read more

I will definitely use them again for any plumbing issues! I called TPP last Monday, and they scheduled an appointment for me the following day (had it been an emergency they would have scheduled me for the same day, even though they were extremely busy). Leonar arrived on time, with his shoe coverings, and was professional and courteous. The issue was due to my trying to place a handheld bidet on the toilet, which had a Accor valve. Unfortunately, I hadn't realized that the twisting I did to the hose broke the seal, and that I would need a gasket in the coupling to prevent leaks. He installed the gasket within a couple of minutes, and even called his office to see if he could discount my ticket due to the ease of the job. Although I was disappointed that I missed that easy fix, I was more than happy to pay the (very) reasonable fee. He got extra points because he never once made me feel like a moron for my oversight. read more

Thomas and helper installed hot water heater today. Very professional and knowledgable. Would definitely use again and recommend.

Called Texas Premier Plumbing early this morning as had water leaking from the head of my shower after it was turned off. Tim from Premier Plumbing arrived at my apartment within two hours. He was a professional and after securing the needed parts two hours later my shower was working. Would highly recommend Texas Premier Plumbing. read more

I had an excellent experience today. Ben and his coworker were timely, professional, and efficient. I will definitely use Texas Premier Plumbing again if needed! read more

I called Nick Gill last minute on a Saturday to fix a very leaky shower faucet. He came very quickly and was able to immediately diagnose and remedy the problem. Was very impressed with the service and timely response nick provided read more

I did check reviews for this plumbing company. None mentioned Royal Flush Plumbing or showed any high or unfair costs. My receipts stated both Royal Flush Plumbing and Texas Premier Plumbing. Something strange is going on here with two names. In addition, I was charged at max. I was charged $1174 for fixing a fill valve, an angle stop, snake a small sink drain, replace shower cartridge, shower handle. Oh yea, this was after a senior citizen discount of $131 and not a new shower handle. He said a new handle would be more, like $250, if needed. I checked and these standard costs were all max charges. We usually do our own plumbing. We could not this time. This cost is ridiculous! We too are trying to survive. read more

Thomas came out today and installed a water purifying system for my house and did a professional and clean job. Ben had come out and given me a quote and this was the price I was given today on my invoice. Thomas and his partner were meticulous in their work and showed me how to change the filter so I can maintain the system myself. I was impressed! read more

I have been through several plumbers trying to keep my 1950s rancher in good working order, and TX Premier Plumbing is as good as it gets. I am so glad to have found them! They arrived on time, explained everything clearly, did exactly what they said they would do, and did the work for a fair, competitive price. They were also extremely courteous and clean. We will not use any other plumber again. Their magnet is on my fridge, and they will be the first and only company I call when I need a plumber. My only regret is not having found these guys years ago. read more

What a terrific plumbing service. I had a broken toilet which would not flush properly. They arrived and were able to fix the problem quickly and didn't even charge me! However, the problem was that the mechanism was simply degraded and it was just a matter of time before the toilet had to be replaced entirely. And of course - when the time came I had them come do it. They were fast, responsive, collaborative, and did a perfect job. The price was very reasonable. They even helped me pick a reliable but low cost new toilet. I would hire anytime and recommend to a friend or family member. read more

I am very happy with the work that Texas Premier Plumbing did for my property. The house had a severe underground leak from the water main line, with 126K gallons of water leaked within a short period of time. Texas Premier Plumbing came out the next day to assess the situation and provided a reasonable quote for the job to replace the leaking galvanized pipes with whole new pvc schedule 80 pipes. They started the work right away the next day and finished within two days, with all lawn areas impacted restored to original state. During the job, they found out that the original estimated ~60ft of pipes that needed to be replaced turned out to be 95ft (some of the piping was routed differently), they covered the additional cost without asking for a price increase from me. They also covered some unexpected connection issues with the hot water line to the water heater. In the end, they honored the price they offered upfront without additional price hikes, and did a good job placing a new water main line for my house. I would definitely use their service again when I have plumbing needs for my properties in the area. Thanks a lot, Ben! You guys did an awesome job and earned my business and respect! read more