Their $3000~$4000 water softener system requires maintenance every year or so. They charge you $200~400 for anybody to come out for maintenance. They came early last year to do maintenance for $300 and it worked for 30 days and stopped working for over a year. It is impossible for owner to verify if the system work or not until you check salt level drop. They just came and charged $390 and it still does not work properly. You can just buy brand new water softener system from Home Depot for $550. read more

This company's services are not worth the prices they charge. We've been waiting to get our filters changed for over a month now and they've rescheduled last-minute twice, claiming they don't have the filters in stock. When we've called in the past for other matters like getting our system moved from one location to another, one person scheduled for a specific time and day and when we called back and talked to a different receptionist, she couldn't see it in the system and had to schedule from scratch for another day. We have constantly had issues with this company post-installation, and would recommend going with another system to avoid working with this company. Kinetico products are great - unfortunately this dealer is not. read more

Used them recently to install my water softener system. The job went well, but didn't like the hard sale from the sales rep as much. I went without a water softener at my old house for 4 years and it wasn't great. So something I felt that I needed. read more

Been using them for more than 4 years now. Works great and has excellent service! The water quality is noticeably better, and the team is always professional, punctual, and responsive whenever we have questions or need maintenance. Shout out to Marcos, he's always amazing! Highly recommend! read more

I also bought the system after already having a softener in place, the salesperson convinced us our water was still hard and we decided to purchase, our water now doesn't feel soft when showering as well as our old system, we call many times they did send someone out who adjusted or tweaked it one guy said but never any soft water still, called them again under warranty they said they would have to start charging now if they came out anymore, so we are stuck paying thousands for a system that is no better then our old one, we feel we were lied to by salesperson , and regret ever purchasing, and if possible would like to give it back ! read more

Sales man was professional and kind. He was able to answer the millions of questions I had. This was our first water system we have purchased and I am so happy with it. I have started seeing the difference and my shower and my ice water filter I need for my back! I am happy I went with Infinity. read more

Extremely disappointed. They installed the water softener and I have been having issues with it. Work was done just 4 years ago. And they keep sending a rep out here that doesn't know anything about the softener system. I'm hoping they send someone who knows how to address the issue. So far not impressed with their service and knowledge of water softener system they installed themselves. read more

Gustavo did an excellent job. he came out and changed the filters and troubleshooted flow issue from the drinking water tap. Will recommend

Very poor service. System did not appear to ever work properly. Was forced to pay for them to come out twice to "service" the unit. Each time I was told it was working well, yet when we checked we still had hard water. The unit has never used any salt in the whole time it is in place. I talked to the owner, Gerald, about this and asked him if the unit should use salt and he said he didn't know. Not the answer of someone who knows the system! They don't appear to know the products and they don't appear to back up their work. read more

I'm not sure why there's so many negative reviews here, we had a really great experience all the way through. I think the only negative is that sometimes when you call the office you have to leave a voicemail, but they do call back. We evaluated a few companies before purchasing, and ended up selecting Infinity based on the responsiveness and price. We negotiated a little bit and were able to get 5% off the original quote. They did a really nice job with the setup and install - the pipes were nicely insulated when they finished, it looked good, and was done in a way that makes servicing rather easy for us. They had a little hiccup with water spraying all over the installation area, but they took care to clean it up and communicated with their boss about it before they left -- it was nice to see them owning up to a genuine mistake and making sure it was left right. Overall I do recommend. I haven't had a service call yet, but I could see why it doesn't feel good to pay nearly ~$200 for a service call. Hopefully that doesn't happen, Kinetico is an outstanding brand so fingers crossed! read more

Gustavo did an excellent job with our water filtration system & routine maintenance, replacing filters, and explaining and showing me why a certain filter was necessary. He really went above and beyond. Thanks Gustavo! read more

Jared is excellent. From start to finish. He made an appointment to come back and talk over his water system and showed up on time. (The other two water system companies we were considering didn't show up) He took us out to his van and walked through the process with us. The best part of the system (in my opinion) is if the electricity goes out, we'll still have water. Because the system runs without electricity, unlike ALL the others. The other thing that was key in our decision making process is with our new build, hard water is- it would make the warranties on our appliances (tankless water heater) null and void. The hard water would damage the new appliances. They installed the system later that afternoon. Now we have beautiful water in our new house. Thank you Jared and Team. read more

Infinity Water Systems - Business card - Water Purification Services Near Me - Cypress, Texas

This is not a very reliable company. They are the ones that installed our reverse osmosis system so they are who we went with for our filter replacement. After a scheduling mess up on their part, they gave me an appointment with someone who would be in my area for 2 weeks out. That day came and we waited in our 3 hour window (3-6) -near the end of it I get a Call saying our person was still an hour plus away in Montgomery (not in our area). He was still willing to come to the house near 7 pm but that is way too late to have service strangers in the house. I get a call the next day to reschedule because I cancelled the appointment (wtf??) and they weren't able to get me on the schedule again in a timely manner. The receptionist was rude and I asked for the manager or supervisor to call me to talk about how they do their business. It's three days later and everyday I've called they've just left a message on his desk that he hopefully sees and that's all they can do. Wild way to run a business. People are better off just buying the filters and replacing them themselves instead of giving unreliable businesses your money. If the supervisor had gotten back to me and let me know they don't usually send workers out to peoples homes at 7 pm and got me another appointment in a timely matter this review would be completely different. None of the times I've spoken with their schedulers have been great -they're rude, don't listen to issues, and don't think notifying higher ups of these issues in ways other than handwritten messages in a desk. read more

Service requested for our water system! Everything was perfect and great! Gustavo was amazing! Will recommend for future,as well!

I would give zero star if possible. This is the least trustworthy company exists in this area and the most unreliable one too. Not too far to call their warranty a scam. I have been offered 10 year warranty on water softener, but they conveniently forgot about that when a repair came up. Several conversations after, they confirmed my systems is under warranty and send a technician to repair. He didn't have the parts , so they had to reschedule. I called them to reschedule ( which by the way, they should do it since it is an incomplete job). Again, same warranty issue re-surfaces. Several heated discussions after, they confirm again that the system is under warranty and schedules an appointment. The technician came, fixed it. Only to see that the unit continue to regenerate , and never stops. I called them again, they sent another technician. He found that the first technician missed a part and didn't install it ( No surprise) !. he also found the resin is also shot which the first technician never found. As you may guess, he didn't have the parts so he had to reschedule. But the office told him again system is not in warranty. Here you go again ! I asked the technician to stay there and call up the chain of command to clarify to fix this non sense. 45 mins later, and several people discussing, the technician confirms "yes, your system is under warranty sir, my office will schedule the job for next week" As usual, it never happened. After almost 4 weeks, i called the office and they confirmed the parts have arrived and they are scheduling the job for next week. A few minutes later, I get a call back and guess what " there will be a charge of 1700$ to replace the resin since your system is out of warranty! This company is unbelievable, they scheduled two warranty repairs in a month time frame, did a lame job, and now instead of finishing the job, they are playing games. There is no way this is an administrative error. Avoid at all costs Edit: Again, I got a call from infinity systems that it is an administrative error on their side since the previous office staff did not update my file with the feedback from the owner confirming the warranty. Now I am back on schedule for the warranty repair. I will wait for the work to be done, and update this review accordingly. Edit: The company publicly confirmed the warranty, but the owner stated he don't care and he wont honor the warranty due to this review. At thi point I don't care either. I will it throw out this carp and find a better solution from a reasonable vendor. Dishonest companies should be called out nevertheless! read more

Gustavo was really helpful and explained things well. Direct and straight to the point. Very prompt and arrived on the dot as agreed upon. Thanks read more

Where to start: Eddy shows up to the house in a beautiful van with different types of systems Infinity can install for the house and i ended up going with one of the priciest one as per Eddy's recommendation. Eddie's USP is the toilet water will stain and your water pipes go bad all the sales tricks. Once it is installed, you would never hear from back them, The only thing i am seeing in my house are stained water and stained toilets. Than you call jerry (Owner) or Eddie ( GM) than they would ask you to call the office and than you get an answer for them to come and see what is the problem they need $179, they would come and tell you that you need a filter so that sediments does not come in to the houses and need another grand to put that, why was this not recommended or done during the initial sale. I got Infinity reference from a neighbor and went with them, one of the worst decisions i made is to go with Infinity. What i heard is they give a free water filter for referral and that why i believe they made me a scape goat. If you have a Costco membership, just purchase from them you don't need the hassle of dealing with a company like infinity where sub standard system and wort service for almost 4 grand. read more

Ceasars replied water system. My system is working now. We live in an area where you have to have a water system

We purchased the system from them a year ago. The system runs ok. But the price they charge for items is ridiculous. We have a 10 inch mach 20 house filter that sits before the water softener that came with it . Well, first they charge you $40 for each of these spun filters and $80 for the pleated ones. If you go with the Pentair Pentek big blue you get a 10 inch x 4 inch filter. These cost between $10-15 per filter. Then if you measure the Kinetico 10 inch filter they are actually 7 inches x 3 inch with a 3 inch connector at the top. I also got replacement RO filters from them. So, I bought the recommended system sanitizer for it from them. They charged me $45. What they sent was : Sani-system liquid sanitizer concentrate 0.5 oz packet for sanitizing : water softeners, RO Units - water coolers packet. So, I looked it up 2 packets retail for $9 dollars. I called and asked about it and Gerald did not have an answer. But he would price match $15 that he found. https://www.filters4you.net/products/2-pack-pro-products-ws-sani-system-water-softener-liquid-sanitizer-sanisystem?variant=29171478593581&currency=USD&utm_medium=product_sync&utm_source=google&utm_content=sag_organic&utm_campaign=sag_organic&utm_source=GooglePmax&utm_term=&gad_source=1&gclid=Cj0KCQjwwMqvBhCtARIsAIXsZpZIpJQZDoQs8_9UMZIXh-gPdoh1UbUaTKTzARgCvfosPJXzZv62EZQaAg3AEALw_wcB Go somewhere else and get a different system. These people are unscrupulous. read more

Pedro was amazing he did such a great job and replaced our RO filters in the house, cleaned up after himself as well. he also is processing the replacement of resin on our home water softener system. I don't know why people aren't giving 5 stars, I've been using these guys for 8 years. always superior quality. read more

If I could give them a zero I would. They are crooks and if they install your system they are the only ones with the parts to replace it. So they charge you $178 per service call only to have the issue go out another 2 months or so later, so they can charge you another $178. I called another company to come out and look at the issue, and I also showed them my receipt from Infinity/Kinetico and they verified that Infinity DID NOT do the work that they claimed they did and charged me for. I have called them out at least 3 times for the same issue. My advice, if you start having system problems just replace it through another company altogether. You'll spend more on their overpriced service calls with these jackasses than the cost to just get a new system. read more

I am very pleased with the whole experience with Infinity Water. My home builder used Infinity to install the sink drinking water dispenser. I later called to install the Reversal Osmosis. Tameka who picked up the phone helped me to decide and what's best. She knew what my goal: to have great tasting water. I'm glad I went with her recommendation. Then Raul was the one installed the RO. He's so pleasant and everything went well. Thank you Infinity Water, Tameka, and Raul. I love my water more than ever. It doesn't taste like mud water anymore. read more

Gustavo Flores fix the issue with the soft water systems. He was quick and he knows what he was doing.

So far not good I made an appointment with them because my system was licking water I called then on Monday and they said they were so busy so they gave me an appointment for next following week and today was the day I called them for the time and the secretary told me it was not appointment for me She not even said I will give you another appointment I called back to talk to manager and of course he was not there So I have to make another appointment for 2 weeks read more

Gustavo Flores was very professional and pleasant to work with. He came in a did a good job. He has listening ears which made me feel very comfortable. And he attended to the situation perfectly addressed. read more

Customer service is terrible with infinity and Kinetico. The scheduling people seem to hate their job at Infinity. Infinity installed our system wrong originally, this was discovered when coming out for warranty repairs. During this repair they were attempted to replace warranty bypass valve with cheap ball valves. (you purchase expensive parts and when they break under warranty Infinity will try to replace with inexpensive parts) Kinetico uses a dealer only model. There are only 2 dealers in Houston. Infinity is primarily north Houston. The other dealer will not service north Houston. Calling Kinetico does nothing as their customer is Infinity. Lesson learned is any problem you have with Kinetico or Infinity you will not be able to service this system. Do not by Kinetico or anything from Infinity. read more

Poor customer services, and the sales agent was not professional. Price is very expensive.

Horrible CUSTOMER SERVICE!!! They scheduled an appointment with me and no one showed up. I called the next business day and they had no idea what I was talking about and couldn't look my information up?! They said that they don't enter it into a system?!! No wonder it was lost. The person I spoke with said "the only thing i can do is schedule you for another appointment". I asked to speak to a manager, "unfortunately the manager is out in the field" so I asked to have a manager call me back "we can only give them the message, we don't know what they do after we give it to them". Then, they couldn't schedule our appointment for another week because they are all booked up. What a joke, please invest in your team answering the phones and show up for appointments you book!!! Especially when we are taking time off of work to be available read more

Have been with infinity water for a few years now. They have taken care of my water systems in two of my houses and the service is as great as the quality products they offer. James is a fantastic technician and very professional in every aspect. Extreme attention to detail and he is very informative as to what is needed and how the system is functioning. I cannot say enough great things about James and the entire infinity water system team. Dan read more

Horrible customer service. Was given a faulty product and despite being promised a refund in writing, company will not refund. only weeks later, they demanded the wet RO filters back for refund ( long since gone). Beware of these scammers! read more

Horrible simply horrible! Everything works perfectly, but they gouge and want you to spend money when you don't need to. If you cannot get a hold of that individual that sales rep that sold you the system you were going to pay big time for the company to send out their service tech to come out and inspect your system. This was the worst buy I have ever done in my life! I would not recommend this company this service to anyone!!! I've been reaching out trying to get my filters changed for almost 2 months and have not been able to get anyone to come up to my house! read more

Infinity Water Systems - Do not use them AT ALL - Water Purification Services Near Me - Cypress, Texas

Infinity does not take care of their customers. Said the warranty is voided because of a freeze we had over the winter storm. Terrible business practice. read more

As a new homeowner in my neighborhood, I was approached by a man in a van selling this product. His company is not affiliated with my builder. He requested an appointment and I granted him one, out of courtesy. I got the hard sell in my home and the van. He wanted a sale right away (that's what salesmen do), but I needed time to research. When I read the reviews, I'm so glad I did, because there are a lot of bad ones. I'm going to hold off for now, I may call them later about their reverse osmosis system, depends on their competition. read more

My neighbor was getting a quote from these guys, and we walked over to hear the presentation that was given out of his truck. We decided to go in on this together and receive a small discount for both homes to get these softening systems added. On install day, the guys were quick and explained how everything works. Later that afternoon, my husband noticed a little water in the garage where they installed the tank, and they immediately came back over and fixed the problem. Now that is service! We have enjoyed the water softener and the water filter in our sink. We were a little weary to have someone drill through our granite to install the faucet, but they did a nice clean job and every looks awesome. read more

They were great until the last year. Now they won't return phone calls or send out repair people. I've been waiting months for a part.

PLEASE SHARE! I DON'T WANT TO PROFIT FROM THIS I WANT PUBLIC AWARENESS AND JUSTICE!!! So if everyone hasn't heard from us in the while it's most likely because since October we have been dealing with home renovations. Infinity Water Systems flooded our house due to installing a water filter set up incorrectly. We have just gotten to a finishing point with the home reno, and then I had to contact them regarding damages to furniture during the flood. I was stupid and decided to be reasonable and told them I'll help them out and not mention the unique one of a kind wood pieces that were damaged and just focus on items I can't replace myself. This amounted to about 6000 in damages. Believe it or not, they refused to pay that amount. So, again, stupidly, I compromised with them and say 4500 is our final offer to walk away from this peacefully. This covers a new rug, a new massage chair the remediation company could not salvage, and 200 dollars for carpet cleaning services. They still came back 1000 dollar under and said that's their final offer. They mentioned to the BBB they have bent over backwards for me on getting the home repaired, and they can't pay anymore than $3500. I'm sorry but how am I at fault for these damages? Had my home not been flooded at their hand, I wouldn't be compromising and taking a loss for the furniture that was affected/damaged. They claim that I cannot provide proof that the items were in working order prior to the flooding incident. Well jeez, I wasn't thinking I needed to document all my furniture's condition anticipating that they would flood my house! You've been warned. UPDATE: I'm not feeling bad for you that you're stressing over a 20k repair bill when it was your guy who did this to us. Who else did you expect to pay? And in what world did you think that that you're not liable for furniture damages? WHAT THIS OWNER IS NOT TELLING YOU: I have provided proof that my items are in working order by an official letter from our moving company. Why would I want you to pay for a broken chair? Did you think the public will believe an owner of a near 400k house would care to nickle and dime you over a broken chair?? We just want to hold you accountable for what you caused. read more

See all

Had a 3 week wait to get a repair on Water Filter System, was hard to contact anyone, but the tech came over & was a good tech with his explanations. The tech said if the Softener System starts to have issues he recommends replacement. I have a question for Jerry do you provide a service to repack the resin in existing softener 10 year old GE Pro Elites & wats the price? Let us know thank you. read more

Infinity is the worst company that I came across. They don't care about customers and the way they respond to customers is too bad. I have water softener with Infinity and it was replaced last year, filter was replaced few months back and the technician did not fix filter properly and it started leaking and messed up the wood under the sink. I called the customer service and they were so rude while communicating and mentioned that I have to pay $179.99 service fee to come, check the problem and give quote to fix it. Does it make sense? It was their filter and changed by them. Not at all recommended. read more

Scam!!!! They sold us the "latest and gratest" AquaKinetic water softener 2 weeks ago and it's not worth a thing. We requested our money back and they said it's been more than 3 days, so no $! We requested somebody to come check the brand new system and they want to charge us for it. Do not buy from them. We just threw away $2500+. read more

Infinity Water Systems - Hard water off the fridge. Softner obviously not working. - Water Purification Services Near Me - Cypress, Texas

See all

Just had a soft system put in! Abel was outstanding, installation crew was excellent, professional, clean and courteous! Also a reverse osmosis system in ty he kitchen. Very nice! read more

Infinity Water Systems - Water Purification Services Near Me - Cypress, Texas

See all