Oscar was very informative and was able to reset my toilet in minuets. He informed me we have a bigger problem than we think. He recommended and helped me schedule an appointment with a property damage company to follow up and assess the root of my problems. I'm impressed by his professionalism and am happy I called them instead of anyone else. I will definitely keep their number on my cell. read more

Overpriced. Charged over $2000 for bathroom repair. Referral to their partner Entrusted water mitigation was also a disaster. Do not recommend! read more

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Outstanding Service and Integrity Truly Grateful! I met John Cutbirth through my previous BNI networking chapter in Cypress, and I can honestly say that connection was a blessing. Even though he was about to go on vacation, John was kind enough to personally answer my call and immediately referred me to Loyalty Plumbing... and I'm so glad he did! Within 30 minutes of my call, their team arrived ready to help. As a family of six, both of our toilets had become completely clogged, which was quickly turning into a stressful situation. Jonathan and Zander showed up promptly, worked with professionalism and honesty, and walked us through every step of the process. They first checked and scoped our main drain line to make sure there were no underlying issues before touching the toilets, and they didn't begin any work without confirming pricing upfront... no surprises, just transparency and great communication. Within 30, both toilets were cleared and everything was running perfectly again. I'm so thankful to John for connecting me with Loyalty Plumbing and to their amazing team for being so responsive, thorough, and kind. My family can now rest easy knowing our plumbing is in great shape... especially going into the weekend! If you're looking for honest, fast, and dependable plumbing services, look no further than Loyalty Plumbing. They truly live up to their name! read more

Loyalty Plumbing - Their business card they left me - Plumbing Near Me - Tomball, Texas

Do not trust this company. They went to my elderly mother n laws house for a water heater leak and gave her a price of almost $3200 with financing it was going to be $4380. They said her water heater was leaking from the bottom. THEY LIED. It was simply the water line next to the water heater and that is it. They tried to take advantage of the elderly thinking she wouldn't know any different and almost got her for over 3 grand for something she didn't even need. Her water heater is just fine. read more

Prompt and friendly but leak fixers they are not. I was told that being a licensed plumbing company they would not and could not fix a bathroom leak because pipes were not up to current building code specifications. Their solution was to replace all water pipes with new ones at an estimated cost of $14,500. Fortunately, my next plumber fixed the leak with a simple 3/4 inch connector for less than $87.00. Always get a second and sometimes a third opinion and quote. read more

Do NOT CALL! Canceled my same day apt after confirming twice. Did not want to assist with rescheduling. No help, DO NOT CALL

A month or so ago we had a pipe burst in our house. I called our normal plumbers but it was after hours and they weren't able to send anyone out until the next day. After doing some research I called Loyalty plumbing hoping they could send someone out that evening. Sure enough they were able to send William out a few hours later. William did a great job finding and fixing the leak as it was inside the wall of our bedroom. We did pay an after hours fee but it was well worth it. We will now use Loyalty plumbing for any plumbing needs. Thank you William and best of luck at the College Station location. read more

SCAM ALERT!! $400+ for a cartridge that costs $60 at home depot. was quoted $175 (for service fee) + part costs. we got hustled for $550 and the justifications are to the employee for his liability, skill, and time (less than 1 hr) WILL NEVER USE THIS COMPANY AGAIN. HUGE SCAMMERS. DO NOT USE. im a huge advocate for local businesses. DO NOT RECOMMEND. 0 out of 1000 read more

Loyalty Plumbing - INVOICE OF $65 cartridge priced at $425! - Plumbing Near Me - Tomball, Texas

I just had these folks out to install a Pentair filtration system. Everyone I spoke to over the phone and in person from getting an estimate through installation was very courteous and professional. The installation was timely and very well done. Aldo showed up to look at the property and took the time to describe in detail exactly what they would be doing for the install. The other company that came out just looked and quoted a price but didn't bother to go over what to expect. Happy with the install and the service. read more

Loyalty Plumbing - Filtration system - Plumbing Near Me - Tomball, Texas

Called for a same day apt. and confirmed TWICE a 2-4pm apt. I was the one at 4:30 to call and make sure the apt was still on & they did confirm. At 5:30 they called to tell me the couldn't make it out until TUESDAY and no other techs were available. DO NOT CALL !! read more

Tanner came out and was so kind and considerate. He explained everything that needed to be done with his expert knowledge. He has shown that he takes pride in his work and has amazing integrity. I will reach out to him if I have other plumbing needs. It was lovely to meet such a warm personable man. Thank you Tanner! read more

I called Loyalty and explained that I had water overflowing from the drip pan under my hot water heater. They immediately scheduled me for an estimate the next day. (called Thursday, they came Friday.) Juan and his crew arrived on timed within 10 minutes told me that the hot water heater had an Internal crack and needed to be replaced. They quoted me a total of $2200.00 to replace my 40 gallon gas water heater in the attic. They had one in their truck, so the install took a couple of hours. That's it! Simple, efficient, good quality work, and a very competative price. Thanks to Juan and his crew--I will definitely use them again in the future and highly recommend their service. Thanks Loyalty Plumming! If I could give 10 stars, I would! read more

Loyalty Plumbing - Plumbing Near Me - Tomball, Texas

I am curious about all the positive reviews, but I will warn you with my experience. I called in for a water pressure issue on our shower. The technician said he was going to try to replace the cartridge and see if that fixed it. He said it didn't and the valve was broken behind, so he had to tier down the wall to replace the entire valve. It was until after he left, that I saw the faucet was now leaking. I called back immediately and they said they warned me that the valve could break and that it was a common thing. No one warned me about "breaking the valve", the issue wasn't that bad on the first place, so I would not have allowed the work in that case. I tired to contact the owner, he was conveniently out, and I never got a call back. This is a year-old valve. It didn't take too much "Googling" to find out those Moen cartridges are replaced on 20-30 year old valves carefully without breaking. That made me weary. It turned out they installed the cartridge incorrectly breaking a gasket and leaving pieces of the old one inside. In the end, the fix turned out to be a simple cartridge replacement. Unfortunately, and based on other similar reviews, this story seems to be common, and potentially a practice to increase the job size since this was a warranty job. I am sure the owner will respond here with an excuse saying that this is normal, and It was my fault for not understanding "how this works". Judge yourself. read more

I had a plumbing issue that came up on Thanksgiving Day. I called Loyalty Plumbing and they contacted me Friday morning with two available time frames. I chose the 9-11am. They called at 8:30am to say that they would be on the way. I was very pleased with the courtesy call and the fact that they were so prompt. Junior and William were the two technicians that fixed my plumping issues. They were very knowledgeable, respectful, hardworking, and kind. If you have any plumbing needs don't hesitate to call Loyalty Plumbing. Great value and great technicians. read more

Quick response time. They did charge me a lot to fix a simple mishap, but all around good service.

Asked for a quote due to a water leak, got a call few mins later were at my house in 30 mins and repair done in an hour Wow Cost was very reasonable Top notch service read more

I had a water leak near my pool equipment. I called Loyalty Plumbing and they showed up on time. The two technicians were very professional and explained what they intended to do. Within 5 minutes they found the leak and it turned out to be a sprinkler valve. They explained that they are not licensed to do sprinklers, but could call a sprinkler guy if I wanted and told me what he would charge to fix it. They arranged the repair AND DIDN'T charge me for their call! The sprinkler guy showed up and fixed my sprinkler and charged a very fair price. I will be using Loyalty plumbing for all my plumbing needs! read more

These guys not only don't know your head from your tail! but they also have some real audacity! Our vacation home has a little casita on the back and with the cold one pipe water pressure was affected and detached. The cleaning crew was on site and contacted us right away with video and pictures. We called Loyalty Plumbing right away. It was Sunday morning. They gave us an appointment for 3-5 pm, and were quoted $175 for emergency call that were going to be good towards the repair. Close to 4 pm, (after us begging on the phone every hour following up begging because the garden was flooded and going to the neighbor's side too). one guy arrives and says he is just there to shut the water. Then leaves. We do not understand what is going on. We start calling again. The guy on the phone says that since it was so flooded the person that came was not able to access so he had to "go get some boots". We tell them that later nobody will be there but they can access through the yard gate. Around 7pm a second guy arrived (I guess the other one could not find booths). Starts knocking on the door. Since there is no response he is ready to leave. My husband realizes what is happening through the cameras and calls right away. He gets a hold of the person in the house and has to bring him into the loop (great communication among your team!!). It is 7pm. Of course, it is super dark at this point. We see on the security cameras that he went with a lantern and tried to assess the situation. The next day they sent out a quote for $4,750 claiming that you need to re-pipe everything in the casita. We did not know what to do and decided to try to get a second opinion. Four days later we get a bill from Loyalty Plumbing for $450!!?? We called in to try to find out what the bill was for. No answer over the phone (we left numerous voicemails). We emailed asking what the invoice was for and the replay saying "The repair" ... we are like... what the h**? there have been no repairs! So we keep trying to connect with them and all we get is auto responses asking us not to forget to leave a review. Then I send a long and sour email about everything that has happened d and inform them I will be opening a claim in BBB and will also not forget to make my reviews. After that email, I opened the BBB claim. THEN they reply in detail winning that I do not value their time since I do not agree to pay. That I should not worry about paying because I am not treating them right and that my review will not be valid since I did not pay. Then they include a picture of my broken pipe and say that there is a picture of the repair...??? As of today it has not been repaired. UPDATE: We had another plumbing company quoting: They quoted $566.48 for the repair - vs the $4,750 +$450 from these guys! read more

Aldo was next door doing an estimate. i asked him to come and look at the work we needed. he estimated it and i ok'd the estimate. next morning, i got a call from Dracy, who did an outstanding job on our work. he was professional, knew his work quite well, fast, and cleaned up very nicely. after he was finished, he and i checked everything together. very happy. they will be our plumbers of choice. read more

I called this guy out, he was here in 45 mins to an hour. Asked him his price and told me he didn't know .....10 minutes later after he dug 2 spots, just the grass and he charged me $275.00. Very disappointed with that, I would have happily paid $200, but he felt the need to gouge me. I'll never call this company again. Another important point.....I asked him not to stand in my neighbors yard, he not only stood in his yard he dug in his yard. It was my neighbors cracked pipe. If he would have followed my instructions.....I would have only had to pay for coming out, but he thought by telling my neighbors about their cracked pipe he would be paid twice.....greed is not a good look. I'll never use this scam man again! read more

Oscar and his coworker do a great job replacing our water softener and installing a new whole house water purification system. He took the time to assess the problem, then listened to our ideas and then shared his unbiased opinion and options on moving forward. Oscar consulted with us to understand where we wanted the new equipment installed and then explained how he could set up the new system to meet our needs and to best access the valves and equipment for long-term maintenance. I'll be calling Loyalty Plumbing next time we need help. Our new purification system now provides "Bobby Boucher" (The Waterboy, 1998) quality H2O. The whole house filter takes out chlorine and sediment, the water softener removes the scale-causing calcium and minerals, and the ultra violet light tube kills any pathogens or living bacteria. The water in our toilet is now cleaner than what most people drink from the tap every day. read more

Loyalty Plumbing - Plumbing Near Me - Tomball, Texas

I was very appreciative of their professionalism and courtesy. Respectful. Thanked me numerous times for allowing them to come in to my home. They were very fair with their pricing made appropriate recommendations that were even less than the option I was considering. Their overall concern was with building a long-term relationship versus making a quick buck! read more

Aldo and his crew came to fix my burst water heater pipes. Very professional transaction starting from contacting me after hours in the evening the pipe broke to the final completion of work. Excellent communication on phone calls as well as texts. Prices seem were fair for the amount of parts, labour and turnaround time. Definitely my preferred plumbing company for upcoming work. read more

We have used them three times for services pertaining to plumbing in our house! They are honestly the best. We have never had any issues with them, they are also reasonably priced, quick and most importantly know what they are doing. Justin did a replacement for out kitchen sink faucet and it looks great/works even better than before. Call them!!!! read more

Probably the best experience I've ever had with a plumber. These folks got back to me immediately and were able to fit me in the very next day. Aldo (the owner) and Justo came together and were both incredibly friendly and professional. Aldo goes out of his way to be conversational and personable, which really makes all the difference when you're bringing strange people into your home. I was given a very reasonable estimate up front, complete with a breakdown of the charges. They got right to work and it was all done quickly and with minimal fuss. Bonus: they put everything back exactly where they found it. TL;DR - great work, great people, great prices. read more

On the recommendation of my nephew, I called Loyalty Plumbing to replace all the plumbing fixtures in my kitchen (a disposal and new faucet) and my two bathrooms. They gave me three estimates -- low cost, medium and high. I elected the medium cost -- but it turned out that the style I wanted only came in the highest priced items. Since they had already given me a quote on the medium, they gave me the excellent fixtures for that price. I expected to have my house torn up for days, but the two installers, Junior and Juan, came in and got to work and never stopped. They politely answered all my questions. When they finished, they had everything cleaner than when they arrived. And my bathrooms just look like brand new. I love the work they did! Their prices are reasonable, their service is outstanding -- they get 10 stars from me! read more

DO NOT WASTE YOUR TIME. My warranty company called these guys to snake a drain that was backed up. The owner of the company sends a report to my warranty company different to that which was left for me. His technician left my house saying the job was fixed and told his boss and my warranty company something completely different. I called them to come back, they show up and refused to do the job. Never heard of a company who sends a plumber out to fix a pipe and refuses to do a job which I paid for. Also these guys only schedule between 9-11am for warranty companies. Makes it impossible for some ppl to schedule around work. They arent flexible at all. Terrible company. Avoid at all costs! read more

Scam and very bad service. Charge you money and don't fix the problem.

Hired Loyaty based on reviews. Had tried 2 other popular companies only to get wild wait times and broken promises. Loyalty showed up on time and with proper manpower to diagnose issue ( tree roots). Had to dig under foundation, but put everything back neatly. Extensive repipe necessary and rightly expensive but I had complete trust in them. read more

Aldo and his crew with Loyalty Plumbing installed a new sewer line at my home. He gave us 2 alternate scenarios for the installation. The crew worked quickly and efficiently and after a month the new sewer line is working great. The crew was very considerate of my neighbor's concerns with the disruption from the installation. They left the site clean and were done in 2 days. We have used Loyalty Plumbing for other jobs and they always do a great job. read more

Here is the job that Justin and Chris do at my house today, they can't fix it and they left job like this ( look in the picture ), and I have to pay $185 for incomplete job, and Justin also assuming the leaking that because of shower valve is broken and that cost $725, they said they have to tear the wall to fix that, but I said let me think about that and I'll call back. After they left with $185 charged, I took out the cartridge and clean a little bit and put it back it work no more leaking. Thank goodness if I made decisions to fix the valve that mean I have to pay for shitty job again. read more

Loyalty Plumbing - Plumbing Near Me - Tomball, Texas

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I called this place because of a non-responding water valve that needed replacement. Someone was out in less than 15 minutes and replaced the valve so i didnt have to shut water off to the entire home. There service was professional and smooth - the repair was a permanent fix. read more

After the owner finished the job in my bathroom , that looks great ! He gave me a gift bag for the new bathroom! It was a jaw dropping moment. A+ customer service read more

Loyalty Plumbing came to our to fix a huge cracked line. They came into our home and took a camera to look for the problem. The company was on time, each of them were efficient, they explained what the problem was amd how to fix it, and they were affordable. Each time I called , they were here to help in a matter of hours. They came to help and understood a family of five. Thank you Loyalty Plumbing. read more

I had the pleasure of using this company today. Originally, I was going to use a company via my home warranty with American Home Shield. Because that company had such a low rating, I cancelled it and contacted Loyalty. They called me when they were on the way and were on time. They charge a 45.00 trip charge which they apply to your repair bill. They did the repair with 30-45 minutes. The price was very reasonable as well. The repairman advised me that he thought they were contracted to our home warranty, but upon checking, they were not. Irregardless, We will use them again.great experience! read more

We had our water pump go out in our well at the office. I contacted the team at Loyalty & they were there later that morning. Had the issue diagnosed shortly after arriving and completed the work the same day. Great response and service. read more

Scam call this company out for a water leak. The owner told me he has parts to do the job of course the technician gets here and he says he doesn't have the parts to do the job. I had the parts he continues to make up excuses why the job couldn't get done at that time. The technician lies and tells me I have the wrong cartridge another lie. They just want the 175 for service call and move on technician wasn't even here a good 20 minutes to find out why it was leaking. Avoid these crooks!!! read more

Buyer beware -- these guys will try to rip you off. They sent a subcontractor out to my house and tried to charge me more than double of what the price should have been. How do I know this??? Because my friend is a plumber out of town and he told me. I'm not sure where they got all their good reviews -- they must have a lot of friends and family they do work for. Stay clear of this company! read more

We called Loyalty Plumbing to come out and pump our septic tank. They were able to come the next day, and their prices were reasonable at 45 cents/gallon. Very friendly and professional. read more

They would rather sell you a water heater than try to fix one. Tried to say it would take a control valve for $500.00 plus a burner for another $375.00. Sell a new heater for $1475.00. I told them to try a new control valve. (replaced one 5 years ago). They installed part of valve without draining tank. It did not work. Said I needed burner. Bradford White rep said needing new burner was rare. He said probably need pilot. Talked to owner and he agreed to send out men to install control valve correctly. Amazing how that worked. HOT water! read more