The company was really amazing to work with. I knew what i was looking for and all parties…read morededicated as much time as needed to answer all my questions, never giving vague responses, and provided data to back up claims. I had a relatively tight window for the install, and they committed resources to satisfy my schedule. Oscar performed the install, and did an amazing job, and was a true professional. Throughout the install Oscar made sure I knew what was being done, educated me on the system, and went out of his way to ensure I was confident in my knowledge before he left. I am extremely satisfied so far and would definitely recommend to anyone interested in a whole home water filtration system.

I purchase rhis system two years ago the system works fine the problem is have was the lies I was…read moretold when I bought the system first the sales rep told me I would be getting free service and filters for life which was a lie every year it cost 100 dollars for each filter. Second the rep I agreed on a five year loan which I found out to turn into a 30 year loan I been paying this off for two years and it as not gone down so I had to take out another loan to pay of this loan and I had to pay the full amount of what the system cost. 2,400.00 dollars down the drain. Also when trying to contact pulgain do complain about my situation they tell you that someone will call you back and they never do I will not be recommending this system to nobody.

Jose has been really helpful with our yearly maintenance check up. I did bring up concerns and he…read moreaddressed them and explained right away. He showed us the importance on yearly check maintenance as the filters can get really dirty and filled up with gunk. Service went well!

We had a rep come out to discuss a whole-home water filtration system. After doing our own…read moreresearch, we decided it wasn't necessary right now and I communicated that clearly. Instead of respecting the decision, he sent a link to an article and then the words "You're right. Nothing in your water." The shift in tone once I declined was dismissive and unprofessional. I also got the strong impression the interaction would have been handled differently if my husband had been the point of contact. Now we won't ever use your company. Do your own research and get multiple opinions before moving forward with any system.

great company run by a fantastic woman, moinority business in Houston, great to support and at the…read moresame time clean your water at home. must call!

From the owner: SSW provides homeowners with water purification systems to end their battle with hard water issues…read morein their homes. Providing clean, pure, and gentle water to drink, cook, wash, bathe, and brush their teeth with. We work with homeowners to give them the best customer service, affordable rates and a peace of mind. Business owners please don't feel left out, we provide commercial servicing as well to protect your place of business and staff.We understand the importance of living a healthy lifestyle and taking care of those that matter most to us. From our family to yours, we pledge to provide you with the best equipment on the market. We have the best service plan on the market to allow our customers the luxury of not having to worry about the maintenance of their water systems. We hope to allow each customer to simply enjoy their new system and take full advantage of its benefits and longevity.

Miguel was very prompt on the first conversation and gave me all the details I needed to make a…read moredecision about installing a water softener. The equipment was a great price and the installation for both the water softener and RO system at the kitchen sink took less than 2 hours. I noticed the change in water condition almost immediately. It was a great experience and would recommend Rinsefy to anyone looking for a water softener.

Never came out just gave me a price over text message which was a bit high compared to othersread more

Today Sep 21 2019 is the third time I have used the services of Texas Water Softeners. Once to fix…read moreby GE ProElite (review on Google) and two times since then for the change of filter and membrane of my RO. The technician, Tony, was professional, courteous and a thorough gentleman. As usual Walter, your company has knocked it out of the park for me. I wish you continued success. I highly recommend this company

I had a very good experience with Texas Water Softeners. They were responsive on the phone, showed…read moreup on time, gave me a good price, and installation was clean and efficient. Would definitely recommend them to other.

Mario was on time and did an excellent job on my filter replacement and system check today. He was…read morevery professional and extremely polite as well. Thank you Mike T.

Their $3000~$4000 water softener system requires maintenance every year or so. They charge you…read more$200~400 for anybody to come out for maintenance. They came early last year to do maintenance for $300 and it worked for 30 days and stopped working for over a year. It is impossible for owner to verify if the system work or not until you check salt level drop. They just came and charged $390 and it still does not work properly. You can just buy brand new water softener system from Home Depot for $550.

New Gen Plumbing provided exceptional 5-star service from start to finish. I booked my appointment…read moreonline, and the team was incredibly responsive, answering all my questions regarding an urgent valve change for a dishwasher replacement. Jesus and Juan were true professionals; they arrived right on time and provided a courtesy call beforehand. They clearly explained my options--comparing a full replacement versus maintaining my current setup--and even took the time to answer questions about my water heater. I highly recommend New Gen and will definitely be reaching out to them for my upcoming water heater replacement.

Finding very competent technical service providers that can diagnose and repair on the spot can be…read moredifficult to find. However, I've found New Gen Plumbing to be just that trusted company I needed. They are very responsive to calls and placed a very knowledgeable technician at my home with 24 hours. My water heater issues were quickly resolved with very reasonable prices. The technician offer valued information on prevention that could eliminate future failures. Thanks for being both reasonable and competent.

I have been a long time patron of this establishment and have seen them grow week by week. I love…read morethe products they offer. This visit, the customer service was deplorable. (Same woman others are complaining about) As soon as I enter, I was accosted and told I could NOT be in there with my micro-tea cup yorkie, which was contained in a satchel. No explanation was given, i did not see any signs posted. I was sternly pointed towards the door and told to give her my credit card and someone would bring my water bottles out to me. Beyond RUDE! I am not a member, but if I was I'm sure that would've made a difference in her treatment of me. Everyone else has been fabulous, including the new owner, Susan's daughter. I have found a different Water Tree location where I am assured I will not be discriminated against.

I actually live in the area of this location and have passed by several times. after doing my own…read moreresearch on Alkaline Water and the true benefits, I decided to try this place out. WHEWWWWWWWWW Hunty! Let me tell you this, I LOVE THIS WATER! I drink water every day and ask anyone who knows me personally, they will tell you just that! I can even taste the difference and feel in my body. I will be purchasing the shower head soon because the reviews on that alone is a HUGE benefit for radiance skin! I bought 2 full gallons and gave one to my BFF The best decision I ever made annnnnnnndddd you can refill the gallon for $1 due to the fact you already purchased a gallon from them!