Title: Exceptional Water Filtration System! Tommy with Puragain Delivers Quality and Value Rating: (5 stars) Review: I recently had the pleasure of working with Tommy from Puragain to install their water filtration system in my home, and I couldn't be happier with the results. From start to finish, Tommy's professionalism, expertise, and commitment to customer satisfaction were truly outstanding. First and foremost, the Puragain water filtration system has transformed the quality of our drinking water. Not only does it effectively remove impurities and contaminants, but it also enhances the taste and freshness. Our family's health and well-being are of utmost importance, and thanks to Tommy and Puragain, we can now enjoy clean, pure water straight from our taps. Tommy's knowledge and attention to detail were apparent from the moment he arrived. He took the time to assess our specific needs and explained the entire installation process thoroughly. His expertise in water filtration systems was evident, and he patiently answered all of our questions, making sure we felt completely informed and comfortable with our decision. The installation itself was swift and seamless. Tommy demonstrated exceptional craftsmanship and precision, ensuring that the system was installed securely and optimally. He also took the time to educate us on proper maintenance and care, empowering us to get the most out of our investment. What truly sets Tommy apart is his genuine dedication to customer satisfaction. He went above and beyond to ensure that we were fully satisfied with the performance of the Puragain system. Even after the installation, he followed up with us to check if everything was working perfectly and offered his assistance whenever needed. Moreover, the value we received for our investment was unparalleled. Tommy provided a competitive price for the Puragain system, and the benefits we have gained far exceed the cost. The system's durability and long lifespan, coupled with its efficiency in reducing bottled water consumption, have made it an economically wise choice for our household. In conclusion, I highly recommend Tommy with Puragain to anyone seeking a top-notch water filtration system. His professionalism, expertise, and commitment to customer satisfaction were exceptional. Thanks to Tommy, we now enjoy clean, refreshing water without the need for wasteful plastic bottles. If you're looking for a reliable and knowledgeable professional, don't hesitate to contact Tommy with Puragain - you won't be disappointed! Note: This review is based on my personal experience and opinion. read more

The one star I am giving Puragain is not about the product or service but about the way they operate to get people to buy this system. I wanted to wait a month before writing a review to make sure we liked the system itself. My wife loves the drinking water filter and says she noticed a difference with her hair and skin day one. I had the sales rep come out and do his thing and try and make the sale. I really liked how he was not pushy and after everything I told him I would talk it over with my wife and reach back out. A couple days later I sent him a price I was comfortable spending. He said he would have to reach out to management and let me know. He came back with a counter, and I said it was too much and that was that. I would text him once a week to see if they were ready to make a deal and for a few weeks it was always too low. The salesperson was very honest, not pushy in the slightest, and kept an open line of communication. This was problem 1) This whole time I am getting bombarded by texts and phone calls from other sales reps, who were even in different states, trying to make a sale. I was very confused because I was in contact with my sales rep here. It seemed like they were trying to outdo each other, and the conversations made me uncomfortable. I really felt bad for these guys. My rep who I had been dealing with finally got whoever to accept my price if they could come install it in the next few days. It had probably been about a month at this point, so I said yes and scheduled the install. Problem 2) The very late evening the night before the install my rep called me and said management somehow made a mistake and was not able to honor my price we had agreed on. The two prices were not very far apart but that was not the point. I was pissed and so was the rep, so I canceled the install. After talking with the wife, who really wanted the system, talked me into still doing it. I called the rep back and said fine let's do it but not without an earful to relay to management about this whole process. The installer came out next morning and he was great. I have had the system for almost 2 months now and we are very happy with it. To make a long story short, we really like the system but how they conduct their sales management and tactics are like nothing I have delt with. Also, when you say it's one price then raise it last second, that is a red flag. If it were just me, I would have not gotten the system for that fact alone. read more

We had our system put in in March of 2023. The person who had come to tell us about it was wonderful and answered every question we had. We had had a sub system but my husband was tired of hauling bags of salt, and it didn't take the chlorine out of the water which I found out with something important to me because I have to MTHFR genetic defects which keep my body from detoxing and I'm not supposed to swim in chlorine or take baths in chlorine, and this does remove it. I had a couple times over the years where I was getting hard water stains by the kitchen sink and in the toilet. They came out and even though it was 6 months early because they have you replaced the filters once a year they went ahead and replaced all my filters 6 months early and did not charge me for them. I really love that my ice cubes don't have chlorine in them and they're nice and clear! I want everybody to know you can always tell a good company because of the good people they hire. One time a big boss,:Yeshua, was in Houston from California, and instead of just sending any technician he came out and fixed the problem! We have a water dispenser by our sink and the new, lever was backwards to what I was used to, and I called and he came and just turned it around - it wasn't beneath him at all to come and do that for us. Yeshua, Dion, Austin, Tina, and recently, Oscar! Oscar saw that we had a trash can full of old filters that they had just been putting in there for years, thinking that my husband would put out to the trash on trash day, ​but my husband didn't realize they were there because it wasn't our normal trash can and we hadn't used it to pick up leaves and things for a while because we've gotten older. Well, Oscar asked my husband what day trash day was and he called my husband the day before trash day and reminded him to put the trash can out! He was awesome! The whole company is awesome! read more

I'm going to start with- I don't typically write reviews, but when I do it's because I'm impressed. I'm taking the time to do so because I want others to hear about my experience. Chris promptly responded to my inquiry and was extremely helpful answering my questions about the system. We invited him by to do an assessment (although we've had one before, and are aware of how disgusting our water is) More so just wanted to speak more about the details of the system and discuss warranties, costs, etc. Just so y'all know he was not your typical "salesman" type and never did we feel like he was just trying to sell us a product. He was very nice, and knows his stuff. There wasn't a question I asked that he hesitated on. Not pushy whatsoever, but eager to get us taken care of. We were an easy sell because , well , our water is absolute crap. Anyway we were set up for install within the week! That quick! (If you're hesitant just ask him to come by an explain the system) He's not a creepy salesman that's gonna make you feel obligated or uncomfortable, promise. Ben was the guy who came to install. He was nothing short of extremely kind, & efficient. My 3 fur babies LOVED him and he took extra time to interact with them. Huge plus!! Ever had that cable guy come and your dogs snarl & guard you?? Yeah. Ps- I've been wanting a system for years, but was always getting overwhelmed with all the different types options, companies, etc. one of the main factors about this particular system for me was that your minerals are added back. That's a huge deal for me, but also eliminating fluoride. I'm super happy with my decision to buy this one. Also I LOVE the idea of FREE maintenance ‍ ** no, I do not work for them now read more

I love my new water filtration system from Puragain!!! I lived 17 years in Chicago. I was so unhappy with the water there. I was frustrated with how it left a rusty looking residue on my dishes and how heavy the water felt on my skin when showering. I swore one day I would invest in a water softening system. I made the big move to Houston 3yrs ago. Just purchased my 1st home a year ago and once again found myself frustrated with the water here. I did my research first. I wanted something that wasn't to expensive, easy to use, that didn't take up much space, and low maintenance. I guess google was listen to my thoughts in my head because I started to get water softening advertisements on my computer and phone. Purgain look exactly like what I wanted so I made a call and set up an appointment for a representative to come by that next day. Tommy came on time, he was professional, polite and new his stuff. He was able to get me an appointment for installation a few days later. I was ecstatic. The morning of installation, I was up early cleaning out my garage so I could have the area ready for them. David arrived on time, was very professional, and he explained the process thoroughly. He didn't make much noise surprisingly and installation was very quick. He installed the system perfectly and left the area clean. It's been about a week and I'm loving the system. My shower glass and faucets are clear of water spots and the water feels light when showering. This is one of the best investments and upgrades I have made to my home. Thanks again Tommy and David! read more

I would like to take a moment to recognize Oscar Moreno for the exceptional customer service he provided during my annual maintenance service. In all honesty, Oscar gave me some of the best customer service I have ever experienced. From the moment he arrived, he was friendly, respectful, professional, and genuinely committed to making sure I understood everything. He patiently answered every question I had and explained what he was doing throughout the entire process. What impressed me most was his attention to detail and the pride he clearly takes in his work. He was extremely thorough, explained all of my options and pricing for the different packages, filters, and equipment, and never made me feel pressured. When he finished, he even made sure everything was cleaned up in the garage and inside my home. People often remember when something goes wrong, but I believe it's just as important to recognize someone who goes above and beyond. Oscar is an excellent representative of Puragain Water Filtration System, and his professionalism and customer first attitude truly made a difference in my experience. I would 100% recommend Puragain, and I sincerely hope his company knows what a valuable employee they have in Oscar. If Oscar is the technician who comes to your door, you can feel confident that you're in great hands. Thank you, Oscar, for taking such great care of us! read more

LOOK NO FURTHER!!! I had a full filtration water system put in my home by Puragain Water. I'm so impressed with this system. My water no longer has a foul odor. My skin is no longer dry and itchy after a shower or from just washing my hands. From start to finish Puragain Water Professionals have guided and educated me throughout the purchase and installation process. David was the Water Specialist who came out and tested my water and help me to understand how Puragain Water filtration would work in my home. Gabe was a Service Manager who assisted in helping to schedule my initial home consultation and installation. He was very personable and helpful throughout the entire process. Brandon was the Service Technician that came out to my home and installed the Filtration system. He was extremely helpful and knowledgeable. I loved the fact that he treated my home with respect by keeping things tidy and clean during installation and afterwards. He did an exceptional job installing my system. I've attached some photos to show his workmanship. The photos speak volumes of Brandon's professionalism and capabilities. I'm looking forward to working with the Puragain Water Team in maintaining my system for years to come. Thanks again Puragain Water Team! read more

I had an excellent experience with Oscar Moreno, a technician with Puragain Water Filtration. He came out to address a strong rotten egg odor in my water, and from start to finish, his service was outstanding. Oscar was polite, patient, and extremely thorough. He is the first technician who took the time to clearly explain everything he was doing step by step, which I truly appreciated. Not only did he carefully clean out the main filters--removing a significant amount of buildup--but he also went the extra mile to replace the kitchen filters due to the residue left behind. What really stood out to me is his attention to detail and integrity. He noticed that a previous technician had installed the filters in the wrong order, corrected the issue, and took full accountability on behalf of the company. He also guided me through running city water throughout the home to properly flush out bacteria--something no one else had done despite multiple service visits. Oscar's professionalism, knowledge, and care set him apart. I would highly recommend him for any water filtration needs. In my opinion, he would also be an excellent candidate to train other technicians, as his standard of service is truly exceptional. read more

This company is awesome! The customer service is the best! I've been researching in home RO companies for a while. I found this company on Instagram and filled out the questionnaire. Shortly after, I received a call from Valerie. She was friendly and professional. She set an appointment for us to meet with the Sales Manager, Chris. He was friendly, knowledgeable and professional. The best part neither Valerie nor Chris were pushy. The PurAgain RO system just makes sense. We decided to purchase the system, at this time you can get a whole home RO system and an alkaline system for the kitchen at a great price! The system comes with a great warranty. We actually got next day installation! Eldridge, the Service Manager for the Dallas/Ft Worth area, did our installation. He was awesome! He was friendly and professional. He did a great job with the installation. It looks great in our garage and under my sink. He even cleaned up everything after he was done! I highly recommend this company! I can't say enough about the customer service! Valerie, Chris and Eldridge care about their customers and customer satisfaction! read more

I would like to take a moment to express my utmost satisfaction with the PurAgain Water service. The technician, Pat Kamillo, who set everything up was fantastic. He made sure that the entire system was properly installed and explained how to use it in a very clear and concise manner. I am also very pleased with the system itself and am thoroughly impressed with how easy it is to use. The user-friendly interface and intuitive design make accessing clean and refreshing water a breeze. Whether it's refilling a glass or using it for cooking, I appreciate the simplicity and convenience it offers. And let's not forget the most important aspect - the water! The taste is fantastic. It is clean, refreshing, and truly enjoyable to drink. It's like having a mini oasis of hydration right in our home. We love the fact that this system provides high-quality water that is both delicious and healthy for our family. Overall, I highly recommend PurAgain Water. From the excellent technician and the company support, to the user-friendly system and great-tasting water, it has exceeded our expectations in every way. read more

James arrived at my home on time which was extremely important to me due to scheduling conflicts. Upon his arrival, he did an excellent job at thoroughly walking me through the installation process and reassured me he'd complete his task in a timely manner, again, this was of huge importance for me as I had other commitments that afternoon. As promised, he completed the installation ahead of time and with a huge emphasis on quality. He then ensured to answer ALL of my many questions to the best of his ability and left only once we had verified the system was up and running with no deficiencies. Overall, it was a pleasant experience and I am extremely happy with the quality of water in my home now. I would highly recommend Puragain to anyone who is on the fence about incurring the expense such as I was. The difference in water quality is night and day, you can't put a price on the peace of mind that this system will bring you and your family. My home is situated in the Pearland area and I was fortunate to have a great installer in James. Hope you can benefit from his technical expertise as well. read more

First of all, I never write reviews, but I just had the pleasure of having of tech named Rob Sullivan installed my system. I must say he gave THE BEST customer service experience I have ever had!!! I am so impressed with his professionalism, thoughtfulness, friendliness, and quality of work. I am definitely not one who is easily impressed. He took the time to explain everything to me and answer all of my questions. He paid very close attention to details in my home and ensured that I was comfortable with what he was doing. I couldn't have asked for a better person to help me with the installation. I can't express my gratitude for his pleasant demeanor and positive attitude towards striving for customer satisfaction. I wish everyone is customer service roles understood the importance of treating people how you would like to be treated, by being honest, kind, and helpful. In my opinion, it's people like Mr. Sullivan who help make this world a better place one interaction at a time. He truly brighten my day with this great experience! read more

PurAgain was recommended to me by a co-worker. This is my first whole home water system, so to say I had questions was an understatement. I started out working with David (sales consultant) who made it easy to understand the system, what I was purchasing, and what to expect. Rob Sullivan was the technician who came out this past Saturday to get my system install. Rob was absolutely fantastic. He was early to arrive. He walked me through each and every step of the install process. Any question I had he answered. He even gave me suggestions on things I didn't even think to ask about. The install took a little over a few hours but to be honest it felt like 30 minutes as we were engaged in such good conversation. I would 100% recommend PurAgain based off the level of professionalism, knowledge, and service I've received thus far. System is only a couple days old at this point but no issues and I'm extremely happy with my purchase. read more

Oscar Moreno was amazing from the moment he arrived. He was professional, patient, and took the time to explain everything in a way that was easy to understand. He made sure I knew exactly what was going on and answered every question I had without making me feel rushed. What really stood out was that he found and fixed an issue that had been overlooked for the past two years. He even showed me that the previous technicians hadn't properly cleaned out the tank. There was literally mud sitting in the bottom of it, and seeing it for myself made everything make sense. He was also very respectful of my home. He worked neatly, cleaned up after himself, and was considerate the entire time he was there. Oscar genuinely cares about doing the job right, and it shows. His honesty, attention to detail, and customer service were outstanding. If I ever need service again, I'll be requesting Oscar every time. I highly recommend him! read more