Great experience! A technician, Jordan, came out to assess our system and within an hour we had financial approval and a scheduled installation appointment same day! It was a very straightforward and easy process. Jordan advised on a system that would best suit our needs and he didn't try to up sale everything. We were able to get a low down payment and low monthly payment. There were also many perks for customers throughout the first year and the upkeep prices were more than reasonable. Jordan also gave us information about our options should we move within Texas or out of state. The installation technician, Oscar, arrived with our system later in the evening. Again very efficient work, it didn't take even an hour for Oscar to install everything. Oscar even made it look very neat under our sink, with hiding tubes yet being able to inform us of how those tubes connect and work to provide us with clean water. Oscar explained what to do in emergency situations and advised on when we should give Puragain a call for routine maintenance. He even wrote out instructions for flushing the system before we would be able to use it. I appreciated so much the awesome customer service, patience he showed and care he showed. These guys really kept communication flowing. And if there were any issues, they were resolved quickly. My husband and I are very happy with our experience with Puragain and would definitely recommend them. read more

We scheduled our first filter change after our system started having issues with calcium deposits in the sink, dishwasher, bath fixture and toilets. It seems that the basic set of filters in the system were not enough to overcome minerals in our water. So our appointment today was to change the filters. Oscar was very knowledgeable in explaining that the basic filters were not going to resolve our issues. He showed us the old filters that were replaced. We opted for the premium filter package. Hopefully he stays with the company because he knows the products well and made recommendations to resolve our water issues. Although we paid a bit more for the filters this time around we hope it improves the quality water. One thing the company can improve on is to send their customers a reminder to schedule an annual filter change and inspection. Additionally, during the initial system installation we should have been advised that the system came with only the basic set of filters. read more

The company was really amazing to work with. I knew what i was looking for and all parties dedicated as much time as needed to answer all my questions, never giving vague responses, and provided data to back up claims. I had a relatively tight window for the install, and they committed resources to satisfy my schedule. Oscar performed the install, and did an amazing job, and was a true professional. Throughout the install Oscar made sure I knew what was being done, educated me on the system, and went out of his way to ensure I was confident in my knowledge before he left. I am extremely satisfied so far and would definitely recommend to anyone interested in a whole home water filtration system. read more

I purchase rhis system two years ago the system works fine the problem is have was the lies I was told when I bought the system first the sales rep told me I would be getting free service and filters for life which was a lie every year it cost 100 dollars for each filter. Second the rep I agreed on a five year loan which I found out to turn into a 30 year loan I been paying this off for two years and it as not gone down so I had to take out another loan to pay of this loan and I had to pay the full amount of what the system cost. 2,400.00 dollars down the drain. Also when trying to contact pulgain do complain about my situation they tell you that someone will call you back and they never do I will not be recommending this system to nobody. read more

Aqua Water installed our original water softener when I purchased my home in 2005. Our subdivision has extremely hard water. They serviced the equipment on a regular schedule. Luis was the technician who installed the original system. That's quite a kudo that he is still with the same company. He said it was time to replace. They replaced the old system that afternoon. Excellent service. Definitely customer oriented. read more

Edward L is the guy help us to drink a good water his very friendly professiona. thank Edward Elisabete Koehler read more

I had Deion fix my issue. Great service and knowledgeable about the water system. I would definitely recommend him and the company to anyone. read more

Alonso and Oscar were both absolutely fantastic. Both were the utmost professionals and walked through the entire process. No sales pitches just honesty and clarity. The install result is immaculate and we are already happy with the results just an hour in to having the system in place. 10/10 would highly recommend. read more

Had great service from Erik and Oscar installing my puragain water treatment system they were professional and thorough installing and explaining everything read more

They stopped doing right after one year ends, I want a refund. It's been such a hassle.

We had a great experience, our technician Jose was very clean, and very knowledgeable,, having cleaning water for our family is such a great thing . I recommend Puragain Water in Houston area , Thank You Eric N read more

Edward Lizcano was very good and very professional he walked me through the installation and how filtration for puragain is excellent, they installed the next day and everything went out perfectly! Thanks Edward read more

Brayant Rodriguez was great Had me all figured out within moments I highly recommend him read more

We have had the Puragain water system installed for about a year and have no issues with it so far. We just had a service tech come out and uninstall the drinking water portion because we're renovating our kitchen. Oscar Moreno was the tech helping us. He's very knowledgeable and quick with the service. If you are looking for a great water filtration system, Puragain is the way to go. No big, bulky tanks to try to hide outside or in the garage taking up valuable space... nor do you need to go out and buy salt tabs or other chemicals every month for it to work correctly... if my wife approves, I'm pretty sure yours will too. read more

Rob Sullivan came out and did an excellent job installing our filter system. Very professional!

Love the system! I got tired of refilling the salt in my water softner and the 80% increase in the price of salt due to government overspending and fake 'supply chain' issues made this decision a no brainer. The whole house water filtration system works wonders. The hardness level is not softened to the extreme like with a water softner but hardness is taken out like 75 percent. I love the feeling of taking a bath in fresh clean water that feels just right! I am so happy with the decision and purchase. Tommy and Gabe were great to work with. Tommy didn't pressure me and gave me time to do my own research after his consultation before following up. Gabe was very friendly and professional with the install process. Definitely recommend Puragain!! read more

Puragain Water - System installed and working wonders in the house. Game changer! - Water Purification Services Near Me - Houston, Texas

I had a softener that was not cleaning my water of chlorine and potentially messing up my PEX piping and water heater w/ salt. I reached out to Puragain and Tommy (great attitude) was out the very next morning to walk me through their process and equipment. After getting approved, he was able to get Gabe (supervisor) and the guys to come out and install that day. I was paying a considerable amount for my old system and was able to save money on a better one. They got everything put in and ready to go quickly and professionally w/ NO issues. I have and will continue to recommend Puragain to anyone looking to get a great product with minimal space. Thank you guys for helping w/ my issue expeditiously and w/ great customer service. read more

Puragain Water - Water Purification Services Near Me - Houston, Texas

DO NOT BUY!!! I have been extremely disappointed in their service. The initial representative, David P. was very professional and raved about how great the whole home water system was. Even said they guarantee it, if I wasn't happy with my service, that I could always return it for a full refund. Sounds too good to be true, right? Well, so far, it has been. I have had nothing but a bad experience since I got it. We had our whole home water filtration system installed back in April 2025. Within the first month, the filters had to be changed, I was told they should last, on average, a year. The technician was out in May to change the filters and caused a leak in my plumbing. So I had to pay almost 3x my normal water bill for that month. I started having issues with water output in June, and again, the filters had to be changed. To make matters worse, their technicians DO NOT clean up after themselves. They left the dirty filters in my yard and the packaging as well. With so that being said, I have now been trying to get this system removed for the past 3 MONTHS!!!! Since June, I've spoken to several managers about getting the system removed, and when I am able to get a hold of them, they tell me they need to get approval from someone up above. Finally, I was able to get in contact with Yeshua, the national service manager, by email. He assured me that they would take care of the removal of the system in a couple of days/weeks... that was in August. It's been a month, but there's still no update, and no one is answering my calls/texts/emails... We are extremely frustrated at this point and regret even getting involved with Puragain in the first place. BEWARE people, if you're looking for a water filtration system, I would steer clear from Puragain. read more

We have recently moved into our new home with poor quality water which made our water pressure awful! Puragain came out for a FREE home evaluation and we ended up buying the whole home water filtration system and received the kitchen filter as well. The installation done by Luis Velazquez went smoothly. He asked where I wanted the filters installed and did an amazing job! Thank you Shannon for setting my appointment up and to Tommy Win for coming out. I would highly recommend this TEAM!!! read more

Puragain Water - Water Purification Services Near Me - Houston, Texas

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rude and pushy service workers.. proprietary systems. never returns phone calls. over priced equipment

Robert Sullivan came to do our install. He was amazing start to finish. He explained everything he was doing and how the system works in detail. He is professional, knowledgeable, and very efficient. Pureagain has a real gem of an employee with him! Thank you Robert!!! read more

Puragain Water - This is our new system. - Water Purification Services Near Me - Houston, Texas

We have been researching about water filtration ever since we bought the house and finally after a coworker recommended puragain we decided to go with this company. Installation was done almost 2 days now, and so glad we went with puragain! Ricardo Alzuerte was the one who installed the system for us,he's knowledgeable and very skilled even when installation area was hard to access at the very bottom of the pantry,so far had not noticed any leaks. He is also very polite and respectful. And most importantly the quality of our water had greatly improved,no smell and feels great! Both the alkaline drinking water and the water coming out of the regular faucet taste great! read more

Fantastic service call and installation. Robert was our tech and he was punctual, efficient and did a great job. He took the time to explain the intricacies of the system and also took the time to mark the faucets for various functions. Highly recommend him read more

Sales was no pressure, the price included everything (parts, installation, tax, etc), and Robert was very informative as was Tommy (sales person). read more

Puragain Water - Water Purification Services Near Me - Houston, Texas

Firstly, I'm very please with the work Mr Brian did on my home. He was knowledgeable and had a proper understanding of all the elements of his task for the job. I would honestly recommend Brian as a freelance worker to anyone who needs a great worker. I used to work in water Filtration sales and installs and can say without a doubt I can FEEL the difference in water quality within just a few hour of install. The system is of fair value for quality of service it provides. No question. Mr. Brian also brought up a few issues with my own water lines that I'm happy to fix on my own even though he offered. Thanks for that, dude. Very much appreciated. The service I requested in general was painless given the fact that I already know where my home stood in water quality before the initial install. My sales Rep. Dan was knowledgeable as well and very helpful in making sure my install happened on the day I requested. My only issue is that the company's automated system for confirming your install date NEEDS TO UPDATED AND OPERATED BY A HUMAN BEING. I kept getting emails that my install was scheduled 2 weeks after my agreed upon date. I understand the technical issues that come with trying to automate msgs, but to ordinary people this will confuse them and cause unnecessary conflict between seller and customer that can honestly be avoided by simply having someone quality check the reminder emails being sent out. It's almost 2024, we don't need to be dealing with issues from 1999 . read more

I can honestly say I throughly enjoyed Ron! He was friendly, knowledgeable and wasn't pushy! He gave me the opportunity to ask questions and followed up in the time frame I provided. It was an easy decision to go with Puragain, and I love the system! My water feels great now! read more

Love my system! Amazing customer service. Joel was my sales rep, and was very thorough about the system, patient with our questions, and just had a great attitude. I would highly recommend the system as well as Joel. read more

Puragain Water - Water Purification Services Near Me - Houston, Texas

We moved into our house a few months ago and needed a water purification system throughout our house as we had 2 1/2 to 3 times the chlorine levels of a pool. We were about to have a plumber come out for $1600 and finish an unfinished plumbing job that made it possible for us to have any system. Pegan came out and finished the job at no additional cost. And they did an amazing job. Edward Lizcano was our installer. He was fantastic. The system is working excellently. read more

My technician was Brayant Rodriguez I couldn't be more impressed! He took the time to explain the water test, and explained why i had water pressure issues The installation was quick and efficient, and I've already noticed a significant improvement in the consistency of my water. Plus, their customer service is outstanding--always ready to answer any questions I have. I highly recommend Puragain to anyone looking for reliable water purification solutions. They truly exceeded my expectations! read more

Had my first annual service on my water system Mr. Robert Sullivan came over and explained everything he was doing and showed me how bad the water filters were explained what each filter does gave me the time i needed to understand how it works and also gave me pointers on what to look for in the water system which i thought was very helpful as a new customer thank you Robert !!! read more

why are you ignoring multiple attempts of trying to resolve your incompetence!!!!!!!!!!!!! i have now been trying to get you to respond to me for months, and your trash product is still not working,. you caused damage to my property. you cost me money to clean up the mess your incompetent workers made. your area manager brandon is incapable of being even slightly helpful! i am going to report you to the bbb, and sue you for damages that you are responsible. let this be a warning to anyone that thinks this company has even the slightest interest in customers. anyone feel free to reach out to me, and i can send you photos and videos of what this company thinks is acceptable work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Brayant Rodriguez !!! Came to service my pureagain water system. He is very knowledgeable and took good care of my system. We have very bad water in Porter Tx . He replaced all filters and one filter was black and other 2 filters were ok . But still some residual. Imagine taking bathe with water without puragain water system. I am sure you will develop some skin issues and forget about drinking it . I highly recommend pureagain water system and if you get Brayant to service your system you are in luck. When a company have employees like Brayant then I'm sure company is great too. Five stars for Brayant Rodriguez for Good manners and knowledge. Happy customer Arshid Rafiqi read more

Amazing experience and my water tastes amazing. Highly recommend! David and Robert were professional and courtesy.

Ricardo, David, and Brandon have all been great in the installation of my system got the softener and filter. They stand behind their product and explain the product in great detail! 10/10 would recommend to friends and family. read more

Puragain Water - Water Purification Services Near Me - Houston, Texas

Thanks Edward for doing the annual service on my water filtration system. Edward was prompt, thorough and was available for any questions I had. read more

The entire interaction with this company from start to finish has been amazing. Customer service is outstanding, and all of their personnel is very intelligent and educated about their products and services. Going to recommend this too many people because of our experience with this business. read more

Puragain Water - Water softener system - Water Purification Services Near Me - Houston, Texas

This company is the top notch. The products, the service, the customer service, and the installer crews are amazing. Luis Velazquez did a great job, clean work, respectful, and take care of my property. read more

Puragain Water - The system works excellent!!! - Water Purification Services Near Me - Houston, Texas

Having this water purification system has been a huge relief for our water quality, skin care, peace of mind and overall health and wellbeing for our family. The value that has been added to our home has been an excellent investment and selling point. Anytime we need replacement filters it was free and living in this area, we needed it done multiple times before the scheduled yearly maintenance. Highly recommended! read more

Puragain water has been the absolute best quality, incredible tasting, and most convenient clean water solution for people that love and appreciate purified and softened water for their families and homes. Also, I've paid for different solutions in the past, and was no where near the value nor scientific breakthrough that Puragain has attained. Mike R was my installation manager, and took very good care of me. Incredible experience thus far, highly recommend! read more

I'm giving a five-star review because when I called the company they explained everything even the complete price with tax out the door honestly and then the salesman, Tommy, was a really sweet, nice guy who even helped me lift a heavy car seat in my car and the installer Robert explained everything and left areas clean. read more