Flat rate quote helped. Great communication and work was done correctly the first time.read more

Had a great experience with Kim. He installed a new valve and quick connector on my gas line for my…read morewhole house generator. He also replaced my old hose bibs around the house and upgraded the plastic valve on my water heater to a solid all metal valve. Kim was punctual, straightforward, and honest, with very fair pricing. The work was done quickly and professionally, and everything works perfectly. I highly recommend Kim and Drain Control for any plumbing or gas line work.

Beware: Texas Premier Plumbing Did Not Complete the Work They Claimed…read more I hired Texas Premier Plumbing twice to tunnel under my home and replace all cast-iron plumbing. Both times, I was told the work was complete. A few years later, I had another plumbing issue, only to discover that cast-iron pipes are still under my house -- meaning the work I paid for was not fully done. When I tried to address the issue: * Phone calls were ignored. * Emails went unanswered. * When I finally called from a different number and asked to speak to the owner, I was repeatedly given the runaround by the receptionist, probably the wife. Once she realized I was recording the call (for accuracy), she hung up on me. Now, they won't answer at all. This level of dishonesty, unresponsiveness, and avoidance is completely unprofessional. I'm escalating this matter to the Better Business Bureau and considering other options. If you're considering using this company, I strongly recommend you think twice. I trusted them -- and they failed me.

We have had 2 great experiences to date (hence 2 stars rather than 1)…read more We had a leaky faucet and booked an appointment with Leo 2 weeks in advance to fix it. My wife rearranged her schedule for the week and we had an 8 am-12 pm slot. However, it appears that, despite booking two weeks in advance, Leo was assigned to a (more financially lucrative for the company?) plumbing emergency and, in fact, was not able to make our appointment at all. No one else was sent to replace him and, unfortunately, I have work at 1 pm. Very unprofessional scheduling experience although Leo is an excellent and honest plumber.

John was the first to respond and make himself available for my emergency plumbing request sent to…read morevarious businesses via Yelp on a Friday night. I sent him a few pictures of the leak prior to the appointment and he was able to give me a ballpark estimate right away. He kept up good communication via text message and arrived punctually. During the job he was honest, professional and thorough, making sure that everything was good to go before leaving. It was pretty clear that he enjoys the work that he does. When the water pressure dropped again a few hours later (which ended up not being his fault), he came back out for free and stayed for as long as it took to identify and fix the root cause of the issue. He was happy to answer all of our plumbing-related questions and offer advice to prevent these issues from reoccurring in the future.

Jordan Reed was very responsive literally responded the same day to my Yelp request and was able to…read morecome to my house and replace my pipe in the side of the house the very next day. He called an hour before coming to the house and explained what was wrong and helped me understand. He provided a year warranty if anything was to go wrong and went and got the materials the same day. Him and his team got the job done really quick and showed me the fix and how to handle things in the future. I would recommend Jordan and his team for fast and quality work and will use them for anything in the future!

Efrain at P & G Plumbing was outstanding. He responded promptly, showed up when promised,…read moreaccurately diagnosed a leaking 20+ year-old water heater, and made the entire replacement process easy. What set him apart was how fair and straightforward he was. He helped me find the lowest-priced water heaters, charged no markup, even picked them up himself, and stuck to his quoted price. He returned the next day, completed the installation seamlessly, and delivered excellent workmanship and value.

Great service! We had a water service leak on a weekend (Dec 23) and he was the first person to…read morerespond when I posted on Yelp within a few minutes! One of his workers was at our house within the hour for a free estimate. During that one hour wait, I talked to the other plumbers who replied who also gave estimates based on the description. Several charged a high after hours fee ($150+) and some others wouldn't come until 12/26, unlike P&G! When P&G came, the worker dug the soil/mud until he found the leak and gave a very competitive estimate $250 (better than the other plumbers!) which included materials and labor as well as 1 year warranty. It was all done in an hour after arrival. Highly highly recommend!

Update from last review..... no one ever showed up to finish the work. I've since found out that…read morethe reason why the pipe continues to leak is because the entire Pex line needs to be replaced instead of being cut and having a coupling installed. They cut corners by improperly installing the coupling instead of replacing the whole pipe and wanted to charge me as if they did the work correctly. To lie and say they would return to finish is unacceptable. They knew I was on to them, which is why they never returned. It's sad that they have run a great company into the ground when they took over!!!!

Tried doing a DIY , and needed help after mess up. Called them that morning to set up a…read moreappointment. They arrived later that day , since they were in area. 2 young men , both friendly and asked about problem . Summed it up repaired one handle shower, cartilage was broken off in pipe. Price was reasonable , I had the part so it made it cheaper. So note if you know the problem, and can get the part it will save you some. Satisfied customer because we can shower/bathe once again , without that worsen drip that turned into a mini waterfall.

After Winter Storm Uri, we discovered five different kinds of pipes in our house. All five had…read morebursts in them. Because of the extent of repairs needed, we decided to just go ahead and repipe the whole darn house and from start to finish and HaLo was phenomenal. As most of TX knows it's been hard to get a hold of any plumber, but Karen and their crew were remarkably responsive and got back to me when they said they would every time. We did have to wait a little to get on the schedule but it was for a reason I appreciated: while supplies were limited they were trying to help the most people instead of sinking all of their materials into one job. They helped me avoid cutting into wood paneling and built in bookcases that would have been a nightmare to repair by moving a hose bib. And when the job was over Nayar was very patient with me when I asked him to give me an overview of where all the lines were located in case I had to trouble shoot anything. Also, the employees who only spoke Spanish were so kind in dealing with my poorly mangled Spanish - So. Kind. It's been about a week since my job was done now, and all the lines are fully functional with no issues!

We called to schedule an appointment with a hydrostatic test w/ a master plumber. They said a…read moremaster plumber was coming. A master plumber did not come. I explained on the phone every single thing I needed done, and they said OK. They come out, call, and still have not completed all the items. So then I need to ask them to do all the items, and they will only do some. So then we need to tell them again. Then I asked them to test the faucets, etc., but they said that since the engineer is testing, they do not need to. If they say a master plumber is coming then do what you say you are going to do.

Express Hydro Jetting was outstanding. I needed my main drain lines replaced due to severe root…read moreintrusion, and after a really bad experience with another company I found on Google that was predatory and trying to overcharge me, I'm extremely glad I trusted my gut and declined. From the start, he was professional, transparent, and communicated everything clearly. No scare tactics, no upselling, just honest explanations and fair pricing. He went above and beyond to make sure the job was done right and that I felt comfortable every step of the way. Hiring contractors can be stressful, but this was the complete opposite experience. If you want someone ethical, skilled, and trustworthy, Express Hydro Jetting is the one to call.

Brandon was great! I had a broken garbage disposal that I needed replaced and requested a quote…read morethrough Yelp. Brandon messaged me within a few minutes and showed up the very next morning. He communicated clearly with me throughout the process, was friendly, and price was fair for the job. I hope I wouldn't need to use his services again, but if I did have the need to, I wouldn't hesitate reaching out to him again.