We used to enjoy our stops at this particular location. After today, we won't go back. The person at the drive thru should not be working that position. NOT a good customer service representative. Our wake up wraps were cold and the eggs still tasted frozen. After repeating a coffee order several times my husband got twice the amount of sugar he asked for as well as cream. We tossed an $11.00 order. read more

Half the time they get my order wrong. And now they are passing off fake sausage for real sausage. This branch has always had issues. Then the wait time seems longer every time. I believe the help needs to pay attention to there jobs and what a customer is actually ordering. It's like they make what they want and pass it along. read more

Stopped here on the way back from a trip on my birthday to get a birthday donut. Immediately when I walked in the staff were very rude- they had a bad attitude, and when i asked if they still did a birthday item they were very rude about telling me no, and did not wish me a happy birthday (that feels like the bare minimum of customer service). They didn't know how to give me a refund when they didn't have the donut I ordered and had to call the manager. It seemed like they didn't even know their own policies or how their system worked. One girl kept saying "I don't know" to my questions and walking away. Staff- do better. I felt incredibly poorly cared for as a customer here. It is the little things that go a long way. I will not be back to this location and I absolutely do not recommend. read more

This is the worst Dunkin' Donuts I've ever been to. we came here to get gas and grab some breakfast before driving back to New York after a ski trip vacation usually Dunkin' Donuts super fast and easy but we sat in the Dunkin' Donuts for 45 minutes. We decided to go inside because the drive-through line was a little longer probably two cars in front of us we go inside and there was three parties of people waiting so we were able to order super quickly. They were out of some items, but that was fine. It was very clear that the workers were very flustered, even though there were not that many people in the drive-through or inside. But after we put our order in the woman who seemed like the manager said she was going to lock the door and close the Dunkin' Donuts and have it drive-through only. She demanded that we tell her when we need to leave so she could unlock the door and lock it again in order for other customers not to come in. It was the most bizarre experience I've ever had. She got very rude to customers who didn't tell her that they were leaving. While she locked the door, so many people tried to come inside, and she turned every single one of them away and told them to go through the drive-through from inside we could see that the drive-through line was getting extremely long Overall, this Dunkin' Donuts seems like it needs extreme management help. I would not recommend coming here. Find a Dunkin' Donuts because you will spend a lot more time than you would like to waiting for your food and drinks. read more

Dunkin' - the inside of a dunkin donuts shop - Donuts Near Me - Wilmington, Vermont

See all

I have tried with this Dunkin, but I give up. When this location first opened it was reasonably good. At least as expected for Dunkin. Things went down for a while. Doors locked, Not open, out of stock menu items, etc. After an extended period of avoiding the location I tried again. Maybe there was a new manager? The service was actually good. The coffee was good and the food came out well preparred......for a short period of time. Over the last couple months the service and quality has gotten lower and lower. Long waits, incorrect order items, consistently out of stock menu items, sub-par coffee and poor food quality, and poor or rude service. Frozen cheese, burnt bread, stale food, extra bitter coffee are now the norm, and forget about the smile with the service. Today was my last straw. I decided on a hot large Midnight with cream, Avocado toast, and sausage wake-up wrap. The drive thru attendant was sufficiently helpful. neither good or bad. Other mornings the attendant sounds offended and standoffish. The coffee was ready shortly after making payment. I waited and the food came out in a reasonable amount of time. The food was in a bag and nearly thrown out of the window at me. This seems to be the way things are done here, with an air of inconvienience to the staff for visiting their store, I took the bag and immidiatley realized the avocado toast was in the bag, as it was now all over my hand. I took a napkin from My console as there were none in the bag and cleaned my hand. I pulled around the building and removed the avocado toast from the bag and slid it from the paper sleeve. Apparently they must be out of boxes again. Thanks for the warning. I ate the avocado toast as I had nowhere to place it. It was edible but certainly not great. the bread was soggy and the seasoning was weak. The coffee today was decent, as opposed to the last time when I had to dump it out due to bitterness, and I happily sipped away. I decided to have the wrap. The fillings were reasonable, and actually an edible temperature this time, but the wrap itself crunched apart into pieces when I bit it. I can only descibe it how I would imagine being extremely stale and then run through the toaster. I ate the middle and threw the rest out the window. The pièce de résistance came when I got to the bottom half of the coffee. As it was cooler I took a good size swig, and got a mouth full of grounds which got spit back out. I was picking grounds out of my teeth for 30 minutes. I later dumped out the coffee remains and found spoons full of grounds in the bottom of the cup. So. No more. read more

Dunkin' - Donuts Near Me - Wilmington, Vermont

Was visiting from New York, needed a quick pick me up before heading home and the nastiest "woman" opened the drive through window complaining how we didn't give them enough time. Mind you we placed a PICK UP order through drive through and was just waiting at the window- did NOT complain. Make sure your employees have actual manners and aren't crazy psychos that take their anger on any customer they get!! To the woman- come to New York and see what "busy" is, doesn't mean treat your customers that way because you can't handle pressure read more

I was happily pleased with the cleanliness of this Dunkin'. I was ecstatic at the amazing job of the employee who spread the avocado-spread on the toast! It was a generous amount and looked pretty as well! The employees were timely and served with a smile! read more

Dunkin' - Avacodo toast - Donuts Near Me - Wilmington, Vermont

This location is currently drive thru service only. There's inadequate staff for the volume of customers and both the service and food/coffee quality are suffering as a result. They always seem to be out of whatever kind of donut or bagel I want, and they are also frequently out of flavored syrups as well. read more

I don't know how you can say your order twice, have it repeated back to you and they still get your order wrong, the only time my coffee is made correct is when Joey or Bailey are taking/making orders 5 stars to them read more

Went in there today ordered a large latte and 4 wakup wraps sat there for about thirty minutes waiting while people got there food and never got my wakeup wraps that really pissed me off next time I'm going to corporate cause that's ridiculous read more

You know it's true love when your BF brings you 2 Boston cremes & says "You don't have to lose any weight, honey."

This establishment closes whenever they feel like it, it seems. On a Saturday, they advertise closing at 10:00 PM (22:00), but I just arrived at 8:58 PM (20:58) and it appears that the building has not been occupied in quite some time. Rough night? I get it, but it is a pretty big chain and not a local shop. Perhaps update your hours to reflect more accurate closing times. read more

More often than not your order is incorrect, and when you ask for it to be remedied; more often than not you catch attitude from all of them except for the guy in the bazinga mask. For example; I asked for my order of hash browns that I didn't get and paid for, caught attitude and an eye roll, and then received cold hash browns that had obviously been sitting there for a while. I am in this industry and would NEVER treat a customer like that. I will not be back. read more

This DD is a joke. My husband just stopped by and ordered two ham,egg and cheese sandwiches. While he was waiting he witnessed a very interesting interaction between a drive thru customer and staff over excessive wait time. Finally the manager handed my husband a bag of food and he left. When he got home he opened the bag to discover two sausage, bacon and egg sandwiches. At least they got the egg part right... read more

Has great potential, never enough help. Always new faces behind the counter. Weekends and holidays are the worst.staff works very hard just not enough of them. Maybe franchise owners should consider paying a better wage so they can retain the employees. read more

It's a Dunkin Donuts...so exactly what you're thinking. The drive-thru line moves pretty quick. Quality is above crappy grocery store doughnuts but still pretty blah. I know those are fighting words for New Englanders but....well there's plenty of crappy things New Englanders like. read more

if you want the best burrito in wilmington vermont look no further five stars out of five