I ordered 10 chocolate munchkins, waited over 20 minutes, despite having to go before that. I was hearing orders 30 numbers after mine be called, and me and a few other people had to ask an employee for our order. She misheard me and I had to leave with glazed munchkins instead of the chocolate ones I ordered. The employee that was supposed to bring out my order was incredibly slow and didn't seem to be actually making the orders. If you're stopping here for a short time, don't order at the kiosks. read more

the service is terrible here in the morning. the women barely understand english. they dont charge for caramel if i put it in my coffee but if i do that every single time they NEVER make it right and its either ridiculously sweet or not sweet enough. so i started asking for a little on the side and didn't mind pay 25¢ a pump. but now all the sudden they tell me they cant do it and it has to go in my coffee. so of course my coffee was so sweet i could barely drink it. this place makes no sense. they literally lost money by refusing to sell a couple pumps of caramel but would put it in the coffee for free literally makes no sense ....only dunkin ive ever been to that wouldnt sell a couple pumps of caramel. i wont be returning to this dunkin. lots of better ones with nicer people that have common sense and definitely didn't appreciate being called mam over and over. read more

If it were owned by a Scotsman, it'd be Duncan Donuts. But it's not. Aye. I ordered a Coolatta but it wasn't anywhere near as yummy as the ones up in Buffalo. I ordered a hot chocolate and it tasted somewhat watered down. This may sound like a 1 or 2 star review but I had to hang out here basically all night and they were lovely to me, so they're getting a lot more than 2 stars. Amazing customer service and friendly night workers. The products didn't do it for me, but service was nice and the WiFi worked perfectly for me, and they had no problem with me staying there for a longer time than Prince was named Prince. read more

Dunkin' - Donut be afraid of a little dunkin - Coffee & Tea Near Me - Newark, Delaware

Good luck. This location provided the worst customer service, or lack thereof, this evening in the drive thru. No interaction, no thank you. And the coffee is only half full and alarmingly bitter. read more

Just left there. The young man working the window has absolutely no business working with the public. I understand businesses are short handed but this kid was so sullen and so rude. He never spoke one word to us after he took the order - not a hello or a thank you. He should look around at all the businesses that have gone out of business within a 1/4 radius of their location and up his customer service skills. Edit - just got home and opened the bag. Croissant STALE. Not even edible. The same thing happened last week and I thought I'd give them another shot. My mistake read more

Linda and I need to find a location between Maryland and New York. This location came up. Agree with most of the reviews. Staff here is super friendly and professional and helpful. I don't go to Dunkin Donuts a lot. But I do like their frozen coffee. Check it out. read more

Ordered a dozen donuts for a morning staff meeting (we ate at our desks and connected with MS Teams) and found that many were stale (day old?). I'm sorry, but there is no excuse for stale donuts. Won't be back. Buyers beware. read more

This DD staff is extremely friendly & nice. They are happy w/ their customers & brighten my morning when I stop in. We all know the quality of DD coffee at this point. read more

I will not be returning due to unnecessary rudeness from staff. A coffee shop should be a place for a good morning, not discomfort and jump scares from angry and condescending verbal assaults. I will be finding another place with greater civility. read more

If you are a repeat commuter between Baltimore and NYC, skip coffee in rest areas and just stop here. You will greeted with best coffee and donuts along the 95 corridor Excellent customer service too! read more

Got the new cookie butter donut and there was no cream inside all 3 donuts purchased. So disappointing for the extra price. Another Dunkin had their donuts filled. Do not buy this donut at this location as you will be let down. read more

I have gone here 3 times already trying to get a good coffee and it tastes like Crap every single time I have no problem with any other Dunkin but this one they really suck at making drinks. read more

I'm giving this Dunkin one star because they hire very rude employees. The staff working at 5:45 PM on Wednesday, June 30, 2021 should not be allowed to serve customers. I recommend finding a new face for your business, I will be going to Starbucks from now on. read more

This Dunkin Donuts is a bit newer. They have updated equipment in their store, which really helps with the flow of things. Someone took my orders at the register and as they did, someone confirmed it and made it so I would not have to wait. The store was quite clean and the restrooms were super clean. I don't believe this location has a drive thru read more

Absolute disastrous experience at this dunkin' donuts. We are very loyal dunkin goers but this experience left a BAD TASTE in my mouth, quite literally. One of the workers decided to spray pepper spray. YES. PEPPER SPRAY. In addition, all of the workers were being obnoxious and yelling, with no apology. Not only did this cause me and my family to cough, it activated my asthma. To add on, one costumer said that his coffee tasted like pepper spray and they continued to serve people in the drive through. Finally, another costumer walked in without a mask on and nothing was said about it, and the workers were not properly wearing their masks. HORRIBLE EXPERIENCE. 0/10 read more

Dunkin' - Coffee & Tea Near Me - Newark, Delaware

The staff at this location is awesome and super friendly. I've been to lots of other locations and did not feel the same about the staff. Other locations I've received watered down coffee and unappetizing drinks but at the college ave location they do an awesome job! read more

I absolutely love this location. I will drive out of my way just to visit this DD. The staff here are the friendliest I have seen in awhile. They seem to enjoy their job and people pleasing. They remember my order and usually start it as soon as they see my car pull up. They even know how much my dog loves whipped cream and give me some just for her. How awesome is that? I usually get an extra pump of caramel, which is a .30 cent charge; this location never charges me. I know people think big whoop they let you slide .30 cents. Well everyday that adds up! This is by far the best DD store around! read more

Dunkin' - Pumpkin Latte with Skim - Coffee & Tea Near Me - Newark, Delaware

This is my everyday stop the staff is the best. I been going here for over 5 years and I will never go to another I probably would feel like I'm cheating on them lol. They absolutely have the best and fastest service around. They also have the best staff everyone is friendly and smiling and have great attitudes no matter what time of day you stop in. Thayer are even helpful if you need directions. It's also a great place to just sit and eat and enjoy the TVs or internet service. If you need to do homework or read emails this is the place it is also always clean that's a big sign that they care for their costumers. Absolutely the best DD's around Newark Thanx again!!! From Stephanie read more

This Dunkin gives me life. I always get a cold brew with an espresso shot. These guys will start pouring the espresso for my drink the second they see my CAR in the PARKING LOT. I swear I walk in and it's almost finished. I come at totally different times throughout the day too, from 5am, to 7am, 11am, so it's not like they know what time to make it. They're just that good. LOVE THEM. read more

Agree with fellow yelper's, this is the better DD! Service is good with kind servers. Dining area is spacious. Loved the hashbrowns and bacon/egg& cheese bagel. Donuts were fresh and good. My son gives 5 stars for a DD; but comparatively, it's 4 stars for a restaurant. Thank you Yelpers for diverting us from the potential mistake of the other DD. Saw the reviews and turned around in the parking lot to high tail outta there and over to this location that's a short distance away, but oh so worthwhile! read more

Best coffee and best service in Delaware. They dont use frozen bagels or donuts they make them. Fresh product every time. 24/7 and their coffee is always fresh as well. Mimi, Alaa, and Sam you are the best in town thank you for making me feel like I own the place. Thank you read more

Dunkin' - They are hiring now :) - Coffee & Tea Near Me - Newark, Delaware

Sadly this location was great! always on top of their game. Not anymore. Something changes and they keep messing up orders, forgetting items. The quality of the drinks have gone down too. I won't order certain drinks because they were so bad the last time I had them. Beware! Check your order closely before you leave. read more

I come here a few times a week and I have to say it's probably my favorite dunkin I've been to. It's so super fast - I averaged 2 minutes inside in the morning and the staff is friendly and my coffee is always now I like it read more

Fantastic customer service. Really great coffee. Impeccably clean bathrooms. What else can you ask for?

ordered two donuts and one had a bite taken out of it? like it literally had a bite taken out of it from the side so it wasn't noticeable until I took it out of the bag.... read more

I don't often take the time to leave reviews online, but I feel compelled to do so today after my most recent experience with my go-to Dunkin! I am consistently blown away with the service and quality provided by this particular location. Not only is their coffee delicious and blended well (no granulated sugar sediment at the bottom of the cup!), their breakfast sandwiches are always freshly made and tasty as well. Their service is speedy and efficient and I feel confident stopping in on my way to work, knowing I can get in and out in a timely fashion. But what I appreciate most is that when I walk in the door, I am always greeted with a chorus of 'good morning's and a row of smiling faces. The staff is always so warm and friendly and the manager is right out there on the front line working alongside his crew--the sign of a truly great supervisor. Their service exceeds my expectations and I have never left this shop feeling disappointed. Thank you for all you do! read more

This Dunkin' Donuts has friendly staff. The place is clean and welcoming. They seem like they strive to get your order prepared as fast as possible. read more

Best Dunkin Donuts around. They make much better coffee and are MUCH more friendly than the grumps down on Main Street.

What an exotic and rare staff! They are all American! What a rare treat!! Had no problem ordering and my order was perfectly accurate. Was in and out in record time! read more

I love blueberry muffin and I always get it every time I go to DD. came here for a quick breakfast yesterday morning with my husband. got a latte, cappuccino, muffin and a bagel. I have to say their service are good. at least the guy that who took my order was nice and patience so I gave a dollar tip with no ponder when I got my change back. a SMILE on service industry makes the world better, people happier. read more

If I could give it zero stars I would. Staff is completely rude, mainly the girls who work here. They never get the orders correct and yell at CLIENTS saying that is what they ordered. So unprofessional. Avoid at all costs. read more

This is my favorite Dunkin Donuts by FAR and I have been to many. The staff is always happy and smiling, they're super friendly! They always get my order right, their coffee is always fresh, and I look forward to coming here on my mornings. The other Dunkin Donuts I go to for convenience is the Main St. one and they are awful!! They are not nice people and my coffee tastes different every time whether it's them getting my order wrong or their coffee being old and burnt. read more

First time at a Dunkin Donuts, so I had a certain level of expectation based on what others had said. I got a cappuccino and an apple fritter. My husband purchased a vanilla chai and another apple donut with sugar sprinkled on the outside. I added no sugar to my coffee. The only word I could keep thinking about as I drank it was how smooth it was. It was actually a really decent non fancy coffee. His chai tea was too sugary for me but perfect for him. The donuts was where we felt let down. My apple fritter tasted too doughy (not enough apple), and I only found apple filling in the last two bites. My husband didn't care for his donut to the point he struggled to finish it. I'm sure that's just a recipe all stores have to use, so I don't blame the store itself. My lack of 5 stars is based on the recipe for the donuts more than likely created by corporate. Bathroom was clean, good size parking lot, and very friendly service. When the younger cousins visit we generally go to Krispy Kreme with them (we are all from CA and I visited this location while on vacation) and would say KK donuts are better, coffee is worse. DD wins on beverages and service. read more