if i can give this place a 0 i would. the way this starbucks workers + manger is insanely racist is crazy. My sister went to pick up her insta cart order (she isn't a delivery driver she had a deal on there) she went with her 2 kids that are under the age of 2 to pick up her order the girl told her she has to come inside. my sister informed her she has kids she can't she told my sister to go around my sister did go around and had to wait 10 mins behind other cars (which isn't a problem obviously). When it was her turn the employee basically threw the order at my sister and SLAMMED THE WINDOW! and my sister asked to speak to the manger and he seemed like he didn't even care... on top of all that i called starbucks opened a case with them they were apologizing a lot actually and told me that the store district manger or the store manger would give me a call or my sister. when becky called she made it 10x worse she basically called my sister a liar and took her employees side. lied about the whole thing. this is insane. thank god that my sister took a video of the whole thing. if starbucks corporate doesn't handle this the way it should be handled then i'll be going to post the video on tiktok and instagram and let social media handle it and see how poorly this was handled. read more

I like this Starbucks very friendly staff nice atmosphere fast service Definitely will return read more

Starbucks - Mango Dragon fruit Refresher - Coffee & Tea Near Me - Newark, Delaware

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This Starbucks location is near the Lums pound state park. And it has private parking available. Less space for seating arrangement. Clean and good service. But not good for long work or study but for some time seating and work it's ok. There is lot of other stores near by so that's good. read more

Starbucks - Coffees break - Coffee & Tea Near Me - Newark, Delaware

Possibly one of the most inconsistent Starbucks around. The drinks never taste the same. If you order a cold coffee or brew they ratio of coffee to cream is 50/50. Some occasions it looks like a cup of milk with a splash of coffee. Staff doesn't acknowledge you when you pick up a mobile order. They always seem backed up and unorganized. Management needs to look into retraining and efficiency methods for the staff. I would not even care if they said boo to me if the drinks were made properly. read more

Every time we order from here we always get the same thing. Venti flat white no foam and venti latte no foam. As you can see there's quite a bit of room in each cup after we removed the foam they added despite my request. And of course this is drive through so we don't check till we get home. It's like since they know we're drive through and won't check them, or they "hope" we don't check them, they just go ahead and add foam anyway. But the worst part is that they don't even fill them up like they're supposed to. We ordered venti'a and basically get grande's. Anyway, we've stopped going to this location now and go to the one on W Pulaski in Elkton, instead. read more

Starbucks - Flat white on left, latte on right. Venti size. Supposed to have no foam. I had to remove the foam and this is what was left. - Coffee & Tea Near Me - Newark, Delaware

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Only thing worse than this Starbucks, is the Starbucks on Main Street. I thought I was at Dunkin for a second after tasting my watered down iced espresso. read more

Saved by the barista. ---------------------------------------------------- I decided to treat myself before running mundane errands this morning. Of course it was only after I ordered my latte and eggs bites that I realized my wallet was missing. Embarrassingly I rolled up to the drive thru window, explained the situation, apologized for the inconvenience and cancelled the order. To my surprise, the barista only smiled, whipped out her personal credit card and paid for my breakfast! I was totally amazed and flabbergasted by her immediate response of empathy and generosity to a total stranger! -------------------------------------------------- @starbucks, you truly have a gem of an employee in sweet Natalie! She far exceeded the barista promise. I hope that you continue to invest in her and her future as a leader in this world; because honestly, we need more people with a stellar work ethic, fiery heart and gracious spirit to impact our communities- in both the mundane and gregarious tasks of life! ----------------------------------------------------- So if this selfless act is any indication of the type of culture and climate that is instilled by the management of the Newark/People's Plaza Starbucks, I'll be frequenting this establishment more. While I may be paying for a product, I know my money will also be investing in the cultivation of employees as servant leaders and growth of our neighborhood at large. read more

Starbucks - The barista promise - Coffee & Tea Near Me - Newark, Delaware

Can't wait for the reopening! Looks like some remodeling going on inside. Always friendly service and delicious pumpkin muffins/bread.

I used to come here often and then stopped since this store started closing out of nowhere during their posted business hours. I know there's another Starbucks near by inside Safeway...I have no idea what's going on with their staff but I'm not going their anymore after drinking a few poisonous tasted drinks. I wish they could update the new hour..Early morning staffs here are good at what they do. read more

This place is consistently pretty slow. Never go through the drive thru unless you have 20 minutes to kill. Staff is very friendly and drinks are good, i just always end up frustrated with how long it takes, even ordering ahead. read more

This Starbucks is the only one I go to in Bear. Service: I'll be honest, because they have a drive-through bar, service can be a tad slow at times. But, they have always delivered excellent customer service with a smile. You feel happy to be there. Quality: Typical quality drinks for the most part. Sometimes they mess up, as all humans do. Interior: The store is pretty spacious and renovated. It is very cleanly here. Overall: 4.5/5 stars! read more

Terrible.. This is the worst coffee ever... Tastes like just hot milk!!!! And I got a hot chocolate for a friend that was bad also, really how can you mess up a hot chocolate!!!!!! Think I'll never go to a Starbucks again... read more

This woman was in the store for well over 30 minutes with NO MASK. The staff spoke with her and NEVER ONCE asked her to put her mask on despite the fact that other customers were uncomfortable and two actually left. On top of that it took about 45 minutes for our drinks, one of which ended up not even being available. read more

Starbucks - NO MASK and the staff said NOTHING. - Coffee & Tea Near Me - Newark, Delaware

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This is the best starbucks location I've ever been to. I frequent starbucks often - multiple different locations - and this one is always outstanding. NO MATTER WHO IS WORKING they are always soooo friendly and nice and cheery. The service is fast and they always have my beloved pumpkin scones! My order is always correct (and I usually get different things each time). Today it was raining and I went through the drive through - still amazing friendly service despite rain and wind spitting. I have issues at many other Starbucks: either they're out of ingredients or pastries, take forever to prepare people's orders, aren't nice, are rude and snippety, whatever it may be, but at this location??? NEVER! Always amazing customer service and efficient service!!!! read more

They closed midday on 1/08/2022 and refused to serve us but didn't give us a reason why. They laughed as we left which made us upset. They looked like they had a full staff. It would've been nice if they put up a sign or notified people on their website. This is the worst Starbucks location ever. Just go to Dunkin. I wish I could give them zero stars but 1 is the minimum. read more

Excellent coffee, bakery items, and customer service. read more

Starbucks - Pumpkin Bread. Yummy. - Coffee & Tea Near Me - Newark, Delaware

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I'm a huge fan of Starbucks and their peppermint mochas and pumpkin spice... my fiancé went to get me a coffee this morning to surprise me w his sweet gesture. It was by far the worst coffee I have ever had from Starbucks. To make matters worse the cup was only three quarters full and cold. Not even remotely Starbucks quality. He asked me if there is normally a line for coffee and commented on how Ling it took to get the cup of coffee. This cup of coffee is an embarrassment to Starbucks. read more

I frequently stop at this location for a quick dose of caffeine before a long evening. The beverages I order are almost always correct and, if they're not accurate, the baristas always "make it right". My only complaint, is that the service tends to take an incredible amount of time.... So I don't go there if I'm in a hurry. But all in all, totally worth an almost-daily stop. (: read more

Starbucks - Tall coffee frappucino! - Coffee & Tea Near Me - Newark, Delaware

I went to the Starbucks drive thru today and encountered Abby (the Starbucks on Pulaski highway). We had a mobile pick up order that we made prior to coming there. Abby had a definite attitude because we did not wait 5 or 10 minutes before arriving...We were reprimanded about not coming five or 10 minutes after placing our mobile order. I don't understand why it would make a difference because you still have to process the order. She was not nice and her customer service was subpar at best. read more

I had an unfortunate experience today at the Starbucks drive-thru. My coffee order was made incorrectly, it was watered down, and the cup was cracked. When I went into the store to return it with coffee all over my sweater, I clearly interrupted a personal conversation of a barista and her friends in the store. She then argued with me about the drink. At that point, I was really frustrated and just ordered a plain coffee and she was clearly annoyed that I felt entitled to a partial refund for the previous incorrect coffee. I hope that the customer service returns to its previous state. read more

One of my favorite places to go for coffee. Very friendly and fast service my go to drink is ice carmel macchiato delicious

One of the few good Starbucks in the whole state of Delaware. This one, and the one in Barnes and Noble in Christiana Mall are the only ones I go to now read more

Service was alright. Can't speak for the actual food or coffee as they were unable to process my payment using Samsung Pay. You'd think the yuppiest coffee spot would be up on the technologies. read more

My early morning quick fix!!! I have never had a bad experience here. The fact that they have a drive thru is a plus! Friendly staff!

not as fast as other starbucks i've been too. took forever for my mobile order. what's the point of ordering before hand if you have to wait 10 minutes for your drink read more

The staff is nice and always makes my drink properly but the place is always freezing during the winter. It seems like they do not even turn the heat on, which makes it really difficult to sit down and enjoy ur cup of coffee. read more

Love Starbucks! This one is a full store with a drive thru! The staff are friendly and they have those caramel squares I adore. They're pretty quick in the drive through. There are places to sit inside. read more

Great crew of workers! Fantastic service! I've gotten to know the workers and they will always make sure you are happy! They even take time to talk to my baby in the back seat and ask about work, family, etc. You can't beat great customer service AND great coffee. read more

I was at this Starbucks today and the service was extremely slow. There were 5 baristas and only 2 of them were making drinks. It took over twenty minutes for my drink to be made. They were busy, but I have been to a busier Starbucks and gotten my drink faster than that. To add to the negatives, my drink was horrible. My green tea frappuccino tasted like the strawberry one that was made before mine. Clearly the blender was not cleaned properly. I will not be returning to this Starbucks ever again. read more

Horrible. Waited in drive through for 15 minutes only to be told by the cashier that "it's taking awhile". Get it together Starbucks. Do yourself a favor and go to the nearest Brew Ha ha instead. Their coffee and service is better anyway. read more

I love coming here about once a week to chat with my friend from high school 35years long the only thing I do different would be better seating more comfy chairs read more

My husband and I were greeted by Curtis, the only friendly and intelligent worker at this location. Ordering from Jonae was a struggle as she couldn't make change from a $50 bill without 5 mins of help from other workers. She then complained to me, the customer, that she now did not have any $10 bills in her drawer. (Not my problem). I believe her Starbucks training was worthless as she threw my change back at me without even counting it. There was no communication or teamwork between these employees. Simple orders were delivered with no urgency or courtesy. After waiting and lingering around the coffee counter, I finally received my entire order. When I went back to the counter to ask for a straw the overweight, rude barista was put off and then laughed at my attempt to assert myself. Save yourselves the trouble, and visit another coffee spot if you actually want to start your day with good customer service. read more

I love this Starbucks so much. I use the app to order ahead and skip the line. I use it so often that they recognize me when I walk in and I'm in and out in less than a minute. The staff is always super friendly and my coffee is always perfect. read more

Walked in the door here for the first time, somebody greeted me. She kindly pointed me in the direction of the tables w/ an electric outlet and recognized I had a tumbler for free coffee in January. She volunteered to take it up to counter for me without even having to stand in line. Great place! read more

Excellent coffee, as always! But the best part was the friendly service I received. Very nice to see an entire crew with a sense of humor. This stop for coffee made my day! read more

I was down in Delaware visiting family having a good time when I stopped at Starbucks to get coffee . From the jump the manager Sam ( I.D. # 2486911 )already seemed annoyed . After I tried explaining her how I wanted to pay and reload my card and there was a big misunderstanding between the both of us. She was explaining the same thing the same way regardless to seeing I was not understanding and on top of that kept huffing and puffing rubbing her head in frustration talking louder and louder on top of that in front of a store filled with customers . As a manager you should know how to MANAGE situations and not let your emotion get the best of you especially when it's a misunderstanding . I honestly feel like I was discriminated against , like my presences made her annoyed once she saw me and she also tried to make me feel like I was dumb . I called her out on her being soo rude and after that she started to tone it down . She didn't even try to find an alternative to the situation just tried to prove her point and speak over me. At the end I just left it as was and her employee was the one who ended up apologizing for her unprofessional behavior . Maybe she should be demoted to a barista  and not hold a position she can't handle . Never going to this store again . read more

The staff wasn't very friendly. I got a standard greeting and departure. When handed .y drink I didn't even get a smile - way to deliver however my drink tasted good. I liked the new la boulange pastries but the sandwich is horrid. read more

Took 12 minutes to get through the drive though. When I finally got to the window they told be they don't have my sandwich! Had much better luck and service at the Dunkin' Donuts across the street. read more

i go to glasgow every day and i recently stopped they have one person making drinks i waited at least 5 mins or longer i have been there a couple of times were there machine was down very disappointed in this starbucks my husband ordered coffee and the lady was running short so she was emptying the bottom of each coffee machine witch lead to a whole lot of coffee grinds my drink they handed me had chocolate running down the side of the cup and when i took off the lid it was half full im paying top dollar i should be getting a full cup also they do not put whip cream on unless you ask and no chocolate drizzle i could definitely say my drink dont look nothing like the pitcher they have hanging up what a let down!!!! i now go to wawa they make specially drinks a little cheeper and very good and they do look like the pitcher munch happier. read more